PT Saratoga Investama Sedaya Tbk.

Focusing on value creation, transformation, program management, and business development in the healthcare and logistics industries.

Senior Vice President, Portfolio Management

Brawijaya Healthcare Group

As a member of Board of Directors with main focus on aligning and streamlining business strategy and operations to enable sustainable growth.

Director

LeadLeap

Provide mid-career professionals seeking to reignite their potential and emerging leaders focusing on building high-performing teams with support and strategies to transform their aspirations into meaningful progress.

Founder

University of Indonesia

Technopreneurship Subject - Media Production Study Applied Undergraduate Program

Adjunct Lecturer

Sinar Mas

Led group-wide commercial and operations transformation, and spearheaded commercial transformation across multifinance and life insurance subsidiaries.

Group SVP, Operational & Commercial Excellence – Financial Services Holding

PT Sinarmas Multifinance

Led a commercial transformation program, enhancing products, channels, sales effectiveness, and analytics. Strengthened the Commercial Excellence directorate and spearheaded key strategic initiatives like agency and dealer loyalty programs and strategic dashboards.

Chief Commercial Excellence

GoTo Group

Streamlined and implemented GoTo's first annual OKRs, conducted the first top leadership strategy sessions, and led the PMO in delivering synergy initiatives across Gojek, Tokopedia, and GoTo Financial, including GoMart & TokoNOW integration.

Head of Post-Merger Integration & PMO

MPM Group (PT Mitra Pinasthika Mustika Tbk)

Directly reported to the Group CEO, leading a group-wide digital transformation across insurance, rental, used car dealer, and auction companies. Developed and streamlined digital roadmaps, resulting in improved NPS, halved insurance claim processing time, cost savings, and increased auction profitability.

Group Head of Digital Transformation

Supported strategy and operations improvement for car rental and insurance subsidiaries, turning around one to profitability through a transformation program, and developed and implemented a digital transformation roadmap.

Advisor – Strategy & Operations

PT Saratoga Investama Sedaya Tbk

Developed strategic recommendations, turning around two portfolio companies to profitability, initiated synergies and digital transformation across the group, and executed six investment deals, including the first direct investment in the tech sector.

Vice President, Portfolio & Business Development

Skystar Capital

Supported portfolio monitoring and evaluation for subsequent funding rounds, managing P2P fintech lenders, e-commerce, and big data enablers.

Venture Capital

With over 18 years of diverse industry experience, I am a pragmatic executive dedicated to driving business transformation and fostering growth. Having worked across Southeast Asia, the Middle East, and the UK, my global perspective enables me to adapt and excel in various business environments.

As a seasoned transformation leader, I utilize structured problem-solving, collaboration, and empathetic leadership to tackle complex challenges and unlock new opportunities. My versatile background in PEVC, consulting, tech, and field operations equips me with the ability to develop optimal solutions considering factors such as strategy, operations, and investment.

I hold an MBA from the University of Oxford with Distinction and as a Dean's List Prize recipient (top 3%). My lifelong learning and growth mindset is demonstrated by completion of project and product management professional certifications (PMP®, AH-MC, PSM I, PSPO I), Lean Six Sigma Green Belt, CFA Level I, and ongoing pursuit of Doctoral Degree in Management.

I regularly share my insights, experiences, and strategies to empower others navigating the dynamic world of business and leadership.

My industry exposure includes:
- Digital: e-commerce, ride-hailing, fintech
- Consumer: automotive, healthcare, fresh produce, fashion & apparel retail
- Financial services: insurance, multifinance
- Energy & materials: fossil fuels, renewables, and metals

Feel free to reach out, and let's explore how we can drive positive change in the business landscape.

Norman Yanuar

Teradata

•	Overseeing and leading the technical services and operations for the ServiceNow platform and about 24 other applications within the Global Customer Services applications portfolio.
•	Communicating information about Incidents & Problems, system patches/changes &Releases.
•	Managing, testing annually, and executing disaster recovery/continuity of business plans.
•	Driving the highest standards of service excellence and continuous improvement across operations, processes and technology, with a strong technical background in ServiceNow.
•	Providing coaching, mentoring, and training for how to best provide technical support.
•	Working with Level 3 groups to identify knowledge and solutions that can be driven by L1/L2 support.
•	Identifying solutions that will remove roadblocks, simplify and optimize the team’s work, and collaborate with management to prioritize tasks.
•	Creating an environment of collaboration within the teams allowing open dialogue and productive solutions for resolving conflicts and communicating organizational impediments to leadership.

IT Manager

S&P Global

•	Overseeing the data governance program with a focus on the improvement of data quality that helps increase consistency and confidence in decision-making for our internal customers. 
•	Serving as a liaison between Business and Technology teams to ensure that data-related business requirements are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. 
•	Running projects to identify areas of opportunity with regard to data quality, and lead initiatives to resolve long-standing quality issues. 
•	Helping build and improve workflow that intakes Data Issues and Audit requirements from our internal customers.  
•	Providing thought leadership and participating in projects that involve any of the upstream or downstream data flows and processes. 
•	Providing progress reports to senior leadership and overseeing periodic updates to the Data Governance Roadmap. 
•	Providing expertise and insight on complex, non-routine problems/tasks. 
•	Managing & controlling changes to project scope & timelines. 
•	Solving problems and driving project risks to mitigation. 
•	Engaging with internal stakeholders where there will be an influence but not authority. 
•	Working independently under minimal guidance with regular alignment with cross-functional leadership.
•	Experienced in Data Governance, Data Stewardship, Data Quality, Data Lineage, Data Classification, and Data Cataloging.

Senior Manager

Infosys

•	Responsible for scoping and delivering large projects end-to-end.
•	Experience in building high-performance, highly available, and scalable distributed systems.
•	Self-starter, quick learner, and passionate problem resolver.
•	Anticipating bottlenecks, providing escalation management, anticipating, and making tradeoffs, and balancing the business needs versus technical constraints.
•	Skilled in risk management.
•	Passionate for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions.

Senior Manager Scrum Master

• Guiding the team in interpreting and applying Agile principles and values.
• Guiding the team to become self-organized and cross-functional through retrospective inspection and adaptation.
• Monitoring and tracking each project based on the agreed metrics & milestones.
• Working closely with Customers, Development Managers, QA Managers, Product Owners, and Enterprise Architects & Sr. Leadership.
• Developing a partnership with the Product Owner to gain a strong understanding of objectives, and sustain open dialogue to manage product backlog efficiently
• Proactively measuring and tracking all the metrics and checking the schedule against the capacity whether as a team we can meet the schedule and appropriate goals, raising appropriate risks and issues well ahead of time and acting accordingly.
• Communicating the overall status of the development to the Sr. Leadership.
• Mentoring all the team members for agreed agile practices. 
• Refining and improving agile processes across the organization.

Manager Scrum Master

•	Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of
performance in these processes, accurate reporting, and establishing service improvement
activities when required. 
•	Monitoring, controlling, and supporting service delivery; ensuring systems, methodologies and
•	procedures are in place and followed.
•	Accountable for the quality of Service and performance; ensuring future demand from
growth and projects is understood and factored into capacity plans for all associated
systems.
•	Driving internal and third-party service review meetings covering performance, service
improvements, quality, and processes.
•	Making recommendations for Service Improvement Plans and ensuring actions are followed
through to completion in a timely manner.
•	Providing regular and accurate management reporting on IT Service performance.
•	Effectively delivering/managing Staff Management including recruitment, mentoring, training,
target setting, and performance assessment.

Service Delivery Manager

•	Acquired data from primary or secondary data sources and maintained databases/data systems.
•	Identifying, analyzing, and interpreting trends or patterns in complex data sets.
•	Working closely with management to prioritize business and information needs.
•	Developing, enhancing, and integrating Data Warehouses/Data Marts and Business Intelligence Solutions.
•	Using Tableau to create reports, dashboards, data visualization reports, etc.
•	Ability to understand and analyze business data requirements to create accurate and flexible logical data models using modeling tools using Power Designer.
•	Performing structured data requirements analysis and data modeling in support of application development for relational and reporting databases.
•	Taking a holistic view of the business and its data, (e.g., maintaining re-usable or enterprise data models) while providing detailed project-specific modeling and analysis support.
•	Designing and implementing process improvements and system enhancements conforming with application and industry best practices to improve effectiveness and efficiency.
•	Identifying and analyzing data discrepancies and data quality issues and working to ensure data consistency and integrity. 
•	Developing proofs of concept to validate ideas or technologies.

Data Analyst/Senior Technology Lead

•	Gathering Requirements and coordinating with various departments to assure satisfactory data content, quality, data integrity, and receipt of desired information.
•	Identifying and documenting business requirements, preparing Functional Specs working with members of the business and IT teams
•	QA testing, Writing Test cases, and Conducting UAT (User acceptance testing)
•	Ensuring all the planning systems are running properly.
•	Working with DBA in making enhancements to the physical DB schema. Coordinating with DBA in creating and managing the table, indexes, tablespaces, triggers, DB links, and privileges.
•	Carrying out Defect Analysis and fixing bugs raised by the Users.
•	Leading critical projects including technical coordination, guiding offshore team members, managing relationships with the customers as well as bottom line responsibility for execution and implementation of the projects.
•	Developing complex SQL queries and stored procedures, Optimization, and tuning of SQL.

Technology Lead

•	Interacting with Business analysts and translating the business requirements into a technical Specification document.
•	Managing and deploying a Data Warehouse. 
•	Creating ETL process flow Scripts and working with Developers to automate data extraction.
•	QA testing, Writing Test cases, and Conducting UAT (User acceptance testing).
•	Well experienced in data migration of Teradata boxes and other data conversions.
•	Designing and Creating data cleansing, data conversion, validation, and External loading scripts like MLOAD and FLOAD for the Teradata warehouse.
•	Experienced in loading data into Data Warehouses/Data Marts using Informatica, Teradata Multiload, Fast load, and BTEQ utilities.

Datewarehouse Developer/Consultant-Technology Analyst

•	Supervising, monitoring, and participating in the development, maintenance, and implementation of reports.
•	Managing and leading a small team to ensure that assignments are delivered with high quality and within the stipulated timeline.
•	Modifying Stored Procedures using PLSQL to support goal calculations and database updates for the Java reports.
•	Created an Excel macro that will create automatic Balancing reports and send them to the business user.
•	Providing production support by monitoring the processes running daily.
•	Converting manual reports to automated documents.
•	Performing data analysis of the source data coming from legacy systems.
•	Participating in the audits for security roles and access.
•	Experienced in relational databases DB2 to compute the calculations by writing DB2 store procedures.

Software Engineer

2x Top Community Voice on LinkedIn 2023, Release/Change Management, Operational & Delivery Management using lean & Agile, Service Delivery (ITIL, SRE), Technical Program/Project Manager,Data Governance, Data Management

With over 17 years of experience in IT, I have successfully led and delivered large and complex projects in data governance, data management, service delivery, and technical program management. I have worked with various teams and clients across the United States and India, applying agile principles and practices to ensure quality, efficiency, and customer satisfaction. I am a certified SAFe Agilist, Scrum Master, and Harappa Education Embracing change learner, and I have a strong background in PMI and Atlassian tools.

As a Senior Technical Project Manager, I was responsible for scoping and delivering end-to-end projects, anticipating and resolving bottlenecks, managing risks, and balancing business and technical requirements. I also oversaw the data governance program for a major client, leading combined teams of technical, business, and quality analysts to improve data quality and consistency. I have excellent team management skills and a passion for understanding and solving ambiguous and complex problems. I am currently available for new opportunities and eager to contribute to the success of your organization.

taplio

The Battle

Norman Yanuar

Naresh Gudla, PMP®,SAFe®,CSM®,ITIL®,SRE

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