Angel Investor

I have been supporting multiple ventures within the e-commerce, fintech and tech industries in Southeast Asia (Thailand, Singapore and Indonesia) and Europe (Italy)

Investor

Nana Bianca

I have been a mentor for several startups that joined the Hubble Accelleration Program of Nana Bianca (Italia Rimborso, Sfridoo)

Mentor

Lifepal

(Exited, merged with Roojai)

Due to my passion for digital distribution and fintech I started Lifepal, the #1 Marketplace for Insurance in Indonesia. In less than 4 years, Lifepal became:
#1 in terms of D2C MV retail monthly GWP
#1 in terms of monthly online traffic (4+ million visits/month)
#1 in terms of social media followers (1+ million)

I have been responsible to design and build Lifepal own Content Management and Order Management Systems to host the Indonesia’s biggest inventory of insurance products online. Together with 100+ talented team players, we launched in less than 3 year 20+ insurance partners online and processed 50K+ policies, offering the best customer experience in the country (highest Google rating).

Co-Founder and Chief Operating Officer

Lazada Group

Reporting to the Group CCO and working directly with the regional CPO and the product and tech teams. I lead the design and implementation of the product roadmaps with the CEOs and CCOs of the 6 countries of Lazada group (SG, TH, ID, MY, PH, VN).

As I played an important role during the process of sale and integration with Alibaba Group, I was selected to be part of the team that launched the first integrated project between Alibaba and Lazada, under the direct supervision of Daniel Zhang, Alibaba Group CEO.

Main Achievements:
- Designed product roadmap with c-level teams across 5 countries
- Launched Alibaba Seller Center for 60K sellers and 10+ million SKUs
- Launched Online flagship shops for 10+ Global brands generating 100+ million in GMV
- Restructured the group sales department (200+ people regionally & 1000+ people locally)

Vice President of Product Strategy

Reporting to the Country (TH) COO. I oversaw developing the logistics department for the company to fulfill 60K orders/day across Thailand and serve as a pickup provider to 1K+ online sellers. I was also heavily involved in the development of a warehouse facility and system that could store 200k+ SKUs and fulfill 20k+ orders/day.

Main Achievements:
- Managed a team of 200+ people in logistics and operations
- Scaled up Lazada logistics, from 10K to 60K orders/day across Thailand
- Developed partnerships with logistic partners, including the digitalization of Thai Post
- Supported the development of LEX, Lazada own logistics, to 100+ delivery trucks and 1K+ motorbikes

Head of Logistics

Reporting to the Country (TH) CCO, I lead the development of the category of home appliances in Thailand with a team of 6, increasing GMV by 3X in 12 months.

Main Achievements:
- Increased the revenues of the category by more than 3 times
- Launched 20+ global brands online (Philips, Haier, Nestle, etc.)
- Developed and launch 10 white label products, with production in China
- Developed SOP for marketing and onsite best practices across 5 countries
- Coordinated multimillion dollar budget campaigns on Google, Facebook and Mobile

Category Manager

Westwing

As a supply chain manager in Westwing, I contributed to reduce costs and delivery lead time while improving cross-docking processes for fast moving and bulky products.

Supply Chain Manager

Experienced VP of Product Strategy & COO | Fintech & E-commerce Expert | Founder & Investor | Driving Growth in SEA & Italy

🚀 VP of Product Strategy (5 Years) | 🛍️ Chief Operating Officer (5 Years) | 🔍 Fintech & E-commerce Expert (12+ Years)

I am a fintech and e-commerce investor and mentor, with over 10 years of experience in leading and scaling innovative companies in Southeast Asia and Europe. I have a deep understanding of market needs, product strategy, and operational excellence, as well as a passion for digital distribution and financial inclusion.

I co-founded and led as COO Lifepal, the #1 marketplace for insurance in Indonesia, until we successfully exited and merged with Roojai in December 2023. We achieved remarkable growth and customer satisfaction, becoming the leader in online traffic, social media followers, and D2C monthly GWP. 

Latest accomplishments:
# Launched 2 companies in SEA
# Raised USD 15 million with 2 seed and 2 Series A investments
# Part of the team that built Lazada, the 1st unicorn in SEA (exited)
# Launched 20+ global brands online in SEA (Philips, Nescafe, Ray-Ban, etc.)
# Launched the Alibaba Seller Center in SEA, to serve more than 60K sellers
# Managed a team of 200+ people to run warehousing and logistics for Lazada Thailand

Nicolo R.

Oto.com

Developing, managing, and optimizing the sales channels of the organization.Involves working closely with telesales teams and third-party agents to drive sales performance, ensure customer satisfaction, and achieve business goals.

Channel Manager

-Manage and Build Team Telesales 
-Responsible for team performance and growth
-Monitor performance issues that occur within the team on a daily basis
-provide performance report
-Set targets as necessary to meet the company's regulation
- Lead +200 Telesales Agent + 9 Supervisor

Senior Telesales Manager

Satu Media

● Responsible for day to day sales operation
● Recruiting and supervising division
● Able to mentor the team
● Hit company monthly target
● Help to grow market share in their division
● Report directly to CMO, CBO
● Overseeing the telesales business of satu media.
● Lead 50 Sales Agent + 5 Customer Retention + 8 Team Leader/Supervisor

Head of Telesales Marketing

Leading a team to develope and execute sales operational strategy.
Develope key metric for telelesales leader and telesales representative and proven record achievement.
Manage all Campaign telesales team and monitoring telesales leader and telesales team with record and history achievement.
Manage all hiring and selection process for telesales team.
Review sales target actual and performance with campaign running.
Monitor and develope C to A Quality sales process and work closely with QA team.
Develope 212 method for telesales team for oriented customers with proven perfomance
Create fast growing telesales skill with 212 Metric development.
Directing telesales leader and telesales team with sales oriented  result improvement.
Manage all sales process and quality process for customer satisfied oriented with monthly report quality.
calibration for telesales team with quality team for improvement and proven to best quality.
Directing telesales leader to mapping telesales development process with D.C.M.D method.
Engagement with all telesales team and sales support for grooming telesales team.
Proven servant leader, developing team, building strong united culture, able to manage complexity and prioritize accordingly.
Agile, disicplined, hands-on and obsessed with executing and continuously improving telesales scripting  processes to meet KPIs/Sales Target.

Sr Associate Telemarketing Manager

cermati.com

Weekly meeting with Managers on process, issue ,difficulties of Marketing Program to be forwarded to Telesales.
Weekly review with each Assitant Telesales manager on achievement / sales number program
Be weekly meeting with team QC to call monitoring result insurance product
Weekly review with Assistant Telesales Manager on achievement team.
Conduct magic Friday (selection and nomination for the winners for weekly motivational program).
Evaluate previous month team achievement versus target
Setting individual target on the beginning month
Checking Incentive Claim of all Partners Insurance
Check in with Assistant manager to prepare performance result and coaching from each TSO based on :
Quality Result :
ii.	Call Monitoring
iii.	Monthly Quiz
iv.	Manned Time with in based
v.	Absenteeism / lateness
One on one discussion with Managers to review Performance result.
Ensure accuracy on Raw Data and timeliness of submission discrepancy data.
Manage all operation on the call center and logistics.
Strategically hire, train, and manage Operation team.
Implement and refine process and procedures to improve overall operations and meet SLA’s.
Partner with product team to determine how technology help to streamline day to day operation.
Previous experience managing and optimizing call center and logistics is highly proffered.
Analyze key operations metrics to determine KPI and SLA for operation team.
Provide Reporting to CEO.

Head of Telemarketing insurance

Manage all operation on the call center  and logistics. 
Strategically  hire,  train,  and manage Operation team. 
Implement and refine process and procedures to improve overall operations and meet SLA’s. 
Partner with product team to determine how technology help to streamline day to day operation. 
Previous experience managing and optimizing call center and logistics is highly proffered. 
Analyze key operations metrics to determine KPI and SLA for operation team.
Provide Reporting to VP of Insurance

Telemarketing Manager

AXA Mandiri Financial Services

Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling life and health insurance products to customers
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support the sales team and monitor the quality of phone calls and customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Telesales Senior Supervisor

Telesales Supervisor

Standard Chartered Bank

Make Call and persentation for Potential Customer.
Maintain existing customer satisfied with proven bounds relationship.
Achieve sales target NTB for Priority banking 500 mio Funding per month

Telesales Representative

Adira Finance

Conducting recruitment for marketing position.
Coordinate with marketing about sales targets..
Stubborn sales.

Section Head

"..Demonstrated deep experience in both the technical aspect of telesales and people management"

The Brain of Call center and Telesales.

taplio

The Battle

Nicolo R.

Andi Siagian

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