Experienced VP of Product Strategy & COO | Fintech & E-commerce Expert | Founder & Investor | Driving Growth in SEA & Italy

🚀 VP of Product Strategy (5 Years) | 🛍️ Chief Operating Officer (5 Years) | 🔍 Fintech & E-commerce Expert (12+ Years)

With a seasoned career of 15+ years steering the helm in fintech and e-commerce, I've been privileged to lead as VP of Product Strategy and Chief Operating Officer in some of the industry's most innovative companies. 

My journey isn't just about leadership roles— as a founder, executive, and mentor, I've been hands-on in creating and scaling multiple fintech and e-commerce ventures from the ground up.

Additionally, I bring a strong focus on data-driven pricing optimization, revenue growth, and international market expansion, making me a strategic fit for dynamic, multi-country businesses.

Latest accomplishments:
# Raised USD 15 mio. for 2 startups in SEA in the fintech & e-commerce space
# Key member of the team that scaled Lazada from $100 mio. to $1.5 bio. in yearly GMV
# Generated >100 mio. in online sales for lifestyle brands like Philips, Nescafe, Ray-Ban, etc.
# Developed & launched the Alibaba selling platform for 60,000 active sellers in Southeast Asia
# Managed regional & local teams in the product, sales & pricing and operations departments

Nicolo R.

I’ll be attending Insurtech Insights Europe 2026 this March in London with Prima!

I’m particularly looking forward to discussing the evolving role of AI and LLMs in insurance — from operational efficiency to customer experience and decision intelligence — together with an outstanding panel of industry experts.

The pace of innovation in this space is extraordinary, and events like #ITIEU26 are where meaningful conversations about real-world adoption happen.

If you’re attending, let’s connect and exchange perspectives.

Nicolo Robba

15+ Years in Insurance, E-commerce & Fintech | Chief Product Officer at Prima | Amazon Brand Advisor | Ex-Alibaba & Lazada

Open article: Insurtech Insights Europe | Europe's Largest Insurtech Conference by insurtechinsights.com

Insurtech Insights Europe | Europe's Largest Insurtech Conference

Oto.com

Developing, managing, and optimizing the sales channels of the organization.Involves working closely with telesales teams and third-party agents to drive sales performance, ensure customer satisfaction, and achieve business goals.

Channel Manager

Lifepal

-Manage and Build Team Telesales 
-Responsible for team performance and growth
-Monitor performance issues that occur within the team on a daily basis
-provide performance report
-Set targets as necessary to meet the company's regulation
- Lead +200 Telesales Agent + 9 Supervisor

Senior Telesales Manager

Satu Media

● Responsible for day to day sales operation
● Recruiting and supervising division
● Able to mentor the team
● Hit company monthly target
● Help to grow market share in their division
● Report directly to CMO, CBO
● Overseeing the telesales business of satu media.
● Lead 50 Sales Agent + 5 Customer Retention + 8 Team Leader/Supervisor

Head of Telesales Marketing

Leading a team to develope and execute sales operational strategy.
Develope key metric for telelesales leader and telesales representative and proven record achievement.
Manage all Campaign telesales team and monitoring telesales leader and telesales team with record and history achievement.
Manage all hiring and selection process for telesales team.
Review sales target actual and performance with campaign running.
Monitor and develope C to A Quality sales process and work closely with QA team.
Develope 212 method for telesales team for oriented customers with proven perfomance
Create fast growing telesales skill with 212 Metric development.
Directing telesales leader and telesales team with sales oriented  result improvement.
Manage all sales process and quality process for customer satisfied oriented with monthly report quality.
calibration for telesales team with quality team for improvement and proven to best quality.
Directing telesales leader to mapping telesales development process with D.C.M.D method.
Engagement with all telesales team and sales support for grooming telesales team.
Proven servant leader, developing team, building strong united culture, able to manage complexity and prioritize accordingly.
Agile, disicplined, hands-on and obsessed with executing and continuously improving telesales scripting  processes to meet KPIs/Sales Target.

Sr Associate Telemarketing Manager

cermati.com

Weekly meeting with Managers on process, issue ,difficulties of Marketing Program to be forwarded to Telesales.
Weekly review with each Assitant Telesales manager on achievement / sales number program
Be weekly meeting with team QC to call monitoring result insurance product
Weekly review with Assistant Telesales Manager on achievement team.
Conduct magic Friday (selection and nomination for the winners for weekly motivational program).
Evaluate previous month team achievement versus target
Setting individual target on the beginning month
Checking Incentive Claim of all Partners Insurance
Check in with Assistant manager to prepare performance result and coaching from each TSO based on :
Quality Result :
ii.	Call Monitoring
iii.	Monthly Quiz
iv.	Manned Time with in based
v.	Absenteeism / lateness
One on one discussion with Managers to review Performance result.
Ensure accuracy on Raw Data and timeliness of submission discrepancy data.
Manage all operation on the call center and logistics.
Strategically hire, train, and manage Operation team.
Implement and refine process and procedures to improve overall operations and meet SLA’s.
Partner with product team to determine how technology help to streamline day to day operation.
Previous experience managing and optimizing call center and logistics is highly proffered.
Analyze key operations metrics to determine KPI and SLA for operation team.
Provide Reporting to CEO.

Head of Telemarketing insurance

Manage all operation on the call center  and logistics. 
Strategically  hire,  train,  and manage Operation team. 
Implement and refine process and procedures to improve overall operations and meet SLA’s. 
Partner with product team to determine how technology help to streamline day to day operation. 
Previous experience managing and optimizing call center and logistics is highly proffered. 
Analyze key operations metrics to determine KPI and SLA for operation team.
Provide Reporting to VP of Insurance

Telemarketing Manager

AXA Mandiri Financial Services

Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling life and health insurance products to customers
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support the sales team and monitor the quality of phone calls and customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Telesales Senior Supervisor

Telesales Supervisor

Standard Chartered Bank

Make Call and persentation for Potential Customer.
Maintain existing customer satisfied with proven bounds relationship.
Achieve sales target NTB for Priority banking 500 mio Funding per month

Telesales Representative

Adira Finance

Conducting recruitment for marketing position.
Coordinate with marketing about sales targets..
Stubborn sales.

Section Head

"..Demonstrated deep experience in both the technical aspect of telesales and people management"

The Brain of Call center and Telesales.

taplio

The Battle

Nicolo R.

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The Battle

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