Angel Investor

I have been supporting multiple ventures within the e-commerce, fintech and tech industries in Southeast Asia (Thailand, Singapore and Indonesia) and Europe (Italy)

Investor

Nana Bianca

I have been a mentor for several startups that joined the Hubble Accelleration Program of Nana Bianca (Italia Rimborso, Sfridoo)

Mentor

Lifepal

(Exited, merged with Roojai)

Due to my passion for digital distribution and fintech I started Lifepal, the #1 Marketplace for Insurance in Indonesia. In less than 4 years, Lifepal became:
#1 in terms of D2C MV retail monthly GWP
#1 in terms of monthly online traffic (4+ million visits/month)
#1 in terms of social media followers (1+ million)

I have been responsible to design and build Lifepal own Content Management and Order Management Systems to host the Indonesia’s biggest inventory of insurance products online. Together with 100+ talented team players, we launched in less than 3 year 20+ insurance partners online and processed 50K+ policies, offering the best customer experience in the country (highest Google rating).

Co-Founder and Chief Operating Officer

Lazada Group

Reporting to the Group CCO and working directly with the regional CPO and the product and tech teams. I lead the design and implementation of the product roadmaps with the CEOs and CCOs of the 6 countries of Lazada group (SG, TH, ID, MY, PH, VN).

As I played an important role during the process of sale and integration with Alibaba Group, I was selected to be part of the team that launched the first integrated project between Alibaba and Lazada, under the direct supervision of Daniel Zhang, Alibaba Group CEO.

Main Achievements:
- Designed product roadmap with c-level teams across 5 countries
- Launched Alibaba Seller Center for 60K sellers and 10+ million SKUs
- Launched Online flagship shops for 10+ Global brands generating 100+ million in GMV
- Restructured the group sales department (200+ people regionally & 1000+ people locally)

Vice President of Product Strategy

Reporting to the Country (TH) COO. I oversaw developing the logistics department for the company to fulfill 60K orders/day across Thailand and serve as a pickup provider to 1K+ online sellers. I was also heavily involved in the development of a warehouse facility and system that could store 200k+ SKUs and fulfill 20k+ orders/day.

Main Achievements:
- Managed a team of 200+ people in logistics and operations
- Scaled up Lazada logistics, from 10K to 60K orders/day across Thailand
- Developed partnerships with logistic partners, including the digitalization of Thai Post
- Supported the development of LEX, Lazada own logistics, to 100+ delivery trucks and 1K+ motorbikes

Head of Logistics

Reporting to the Country (TH) CCO, I lead the development of the category of home appliances in Thailand with a team of 6, increasing GMV by 3X in 12 months.

Main Achievements:
- Increased the revenues of the category by more than 3 times
- Launched 20+ global brands online (Philips, Haier, Nestle, etc.)
- Developed and launch 10 white label products, with production in China
- Developed SOP for marketing and onsite best practices across 5 countries
- Coordinated multimillion dollar budget campaigns on Google, Facebook and Mobile

Category Manager

Westwing

As a supply chain manager in Westwing, I contributed to reduce costs and delivery lead time while improving cross-docking processes for fast moving and bulky products.

Supply Chain Manager

Experienced VP of Product Strategy & COO | Fintech & E-commerce Expert | Founder & Investor | Driving Growth in SEA & Italy

🚀 VP of Product Strategy (5 Years) | 🛍️ Chief Operating Officer (5 Years) | 🔍 Fintech & E-commerce Expert (12+ Years)

I am a fintech and e-commerce investor and mentor, with over 10 years of experience in leading and scaling innovative companies in Southeast Asia and Europe. I have a deep understanding of market needs, product strategy, and operational excellence, as well as a passion for digital distribution and financial inclusion.

I co-founded and led as COO Lifepal, the #1 marketplace for insurance in Indonesia, until we successfully exited and merged with Roojai in December 2023. We achieved remarkable growth and customer satisfaction, becoming the leader in online traffic, social media followers, and D2C monthly GWP. 

Latest accomplishments:
# Launched 2 companies in SEA
# Raised USD 15 million with 2 seed and 2 Series A investments
# Part of the team that built Lazada, the 1st unicorn in SEA (exited)
# Launched 20+ global brands online in SEA (Philips, Nescafe, Ray-Ban, etc.)
# Launched the Alibaba Seller Center in SEA, to serve more than 60K sellers
# Managed a team of 200+ people to run warehousing and logistics for Lazada Thailand

Nicolo R.

AirAsia MOVE 

Reporting into the MOVE Digital Ecosystems & Partnerships office under the direct purview of Capital A, we're mandated to assess and create partnerships that strengthens the proposition to consumer within the Capital A group of companies namely AirAsia MOVE and BigPay.

Our day to day include assessing and researching better ways of running consumer offerings to increase profitability. My contribution directly impacts (not limited to) new product and ancillary partnerships to AirAsia MOVE and BigPay and assessing it's business viability ahead of managing respective projects in bringing them to life.

This role is an extension and restructured form of my previous role in AirAsia MOVE (previously known as AirAsia SuperApp) also within the Strategic Partnerships team.

Head, Operations (Strategic Partnerships)

Managing end to end operations including customer experience for Food and Xpress lines of business under SuperApp

Leading control tower, community operations and engagement, cartographic and product improvement teams.

Actively operating in Malaysia, Thailand and Indonesia. Formerly includes Singapore as well.

Head, Operations (Regional e-Commerce/Delivers - Food & Xpress business')

FashionValet

Responsible for managing teams within the FVGroup:
- Sales planning
- Production & Supply Chain Management
- Logistics (Warehousing, fulfillment & last mile - B2B2C)
- Customer Service

Commercial Director

L'Oréal

Assessing retail distribution network capabilities and cohesively integrating eCom supply chain fulfillment capabilities to create the seamless O2O consumer shopping experience one step at a time.

Physical Distribution Manager

Pgeon

Mandate for the year is to achieve:
1. Expand nationwide and into Singapore within H1
2. Profitability
3. Top line customer experience and service
4. Cohesive last mile and points pick-up/delivery network

Head of Operations

Momentum Commerce

Serving as Head of Operations, responsible for successfully planning and executing within the direction of the company:
1. Global marketplace integration from SEA - APAC (TheIconic), SEA (Lazada, Shopee, Prestomall & Zalora), South Asia (Daraz) & Africa (Jumia)
2. Launching and managing actively global fulfillment and last mile portfolios for brands to serve efficiently global marketplaces integrated and brand commerce in Hong Kong with BoxMe (SEA warehousing), 4PX (and their partner door to door last mile providers), LWE (customs clearance and last mile), SF Express (B2B & B2B2C), AllJoy (SEA to South Asia forwarding and customs clearance) & SnT Global (Domestic last mile - MY)
3. Guiding brand managers and brand executives on managing operations (excluding digital content) for brands fulfillment processes including picking, packing and customer service.
4. Logistics partnership portfolio extensively to ensure global end to end deliveries are done seamlessly (including research, bench-marking and outsourcing/partnership).

honestbee

Responsible for end to end Operations, Logistics, Procurement & Cost.
Within a short month, managed to successfully revamp fleet operating model (in-house), overall cost levers and control mechanisms (PC2), lean operations organisation structure (introduction of dual reporting lines into vertical GM's), outsourcing fleet operating model (robust expansion) and team spirit & culture amongst all things focused on.
Amazing team exists within (born & bred) that would see top leadership positions in the near future. Merely offered a helping hand in liberating mind-sets to achieve and dream big!

Leading Solutions & Planning team in Lazada Malaysia's logistics arm and co-leading Transportation & Services projects in the interim till EOY 2018.
(Role rebranded as 'Strategy & Innovations' effective April 2019, being responsible in driving services vertical, performance management, and forecasting & planning as main pillars)

VP, Head of Solutions & Planning

Managing customer pick up and delivery across retail, drop-ship and cross-dock fulfillment models. Managing in-house and 3rd party transportation/last mile companies to ensure sufficient capacity and performance throughout the year/seasonality.

VP, Head of Transportation

FashionValet 

Service capacity as global operations director for entire e-retail business. Managing end-to-end core pillars of Customer Service, Content & Production (Photo Studio), Warehousing, Fulfillment and Transportation. Established extended value-added-services such as B2B transportation (to manage omni-channel expansion), P2P Instant Deliveries and Express Returns Pick ups (within MY & ID hyper-local metro cities)

Head of Delivery

Managing drop-ship operations and teams covering
- Merchant onboarding and due diligence
- Merchant performance and fulfillment
- Partner Support Centre (Merchant-facing)
- Returns and Customer Service
- Marketplace (Drop-Ship) Logistics

Head of Marketplace Operations

Managing supplier relationship and both supply and cross-dock purchase orders in order to ensure inventory holding matches consumer demand. Managing electronics, camera's and health and beauty category sourcing. Double-hatted as Interim health and beauty category junior buyer.

Supply Chain Analyst

Joined to manage customer service chat, email and phone inquiries, part of the 2nd badge inception team of Lazada. Quickly grew into managing customer product reviews, customer service agent trainer, escalation/resolution lead. Supporting order fulfillment and returns/refund operations processes and ad-hoc resolutions

Customer Service Associate

Scicom MSC Bhd

Leading a team of 6 full time and 3 seasonal employees within a total team of 21 members in servicing application registry and service solutions leading up to on-site service installation of Singtel FTTH (Fibre-To-The-Home) product.

Customer Support Team Lead

Leading the Operations for Strategic Partnerships at Capital A, my focus is on forging alliances that enhance our consumer offerings, directly influencing new product partnerships with MOVE and BigPay. With an extensive background in e-commerce operations, my efforts are crucial in increasing profitability and driving business viability for new ventures.

At the helm of MOVE Digital's operations, our team's success is a testament to our collaborative approach in managing customer experiences and streamlining product solutions. My expertise in business negotiation and customer relationship management ensures that we stay at the forefront of the travel and lifestyle sector, consistently delivering value to our customers across Malaysia, Thailand, and Indonesia.

taplio

The Battle

Nicolo R.

Tauriq Azhar Abdullah

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