Angel Investor

I have been supporting multiple ventures within the e-commerce, fintech and tech industries in Southeast Asia (Thailand, Singapore and Indonesia) and Europe (Italy)

Investor

Nana Bianca

I have been a mentor for several startups that joined the Hubble Accelleration Program of Nana Bianca (Italia Rimborso, Sfridoo)

Mentor

Lifepal

(Exited, merged with Roojai)

Due to my passion for digital distribution and fintech I started Lifepal, the #1 Marketplace for Insurance in Indonesia. In less than 4 years, Lifepal became:
#1 in terms of D2C MV retail monthly GWP
#1 in terms of monthly online traffic (4+ million visits/month)
#1 in terms of social media followers (1+ million)

I have been responsible to design and build Lifepal own Content Management and Order Management Systems to host the Indonesia’s biggest inventory of insurance products online. Together with 100+ talented team players, we launched in less than 3 year 20+ insurance partners online and processed 50K+ policies, offering the best customer experience in the country (highest Google rating).

Co-Founder and Chief Operating Officer

Lazada Group

Reporting to the Group CCO and working directly with the regional CPO and the product and tech teams. I lead the design and implementation of the product roadmaps with the CEOs and CCOs of the 6 countries of Lazada group (SG, TH, ID, MY, PH, VN).

As I played an important role during the process of sale and integration with Alibaba Group, I was selected to be part of the team that launched the first integrated project between Alibaba and Lazada, under the direct supervision of Daniel Zhang, Alibaba Group CEO.

Main Achievements:
- Designed product roadmap with c-level teams across 5 countries
- Launched Alibaba Seller Center for 60K sellers and 10+ million SKUs
- Launched Online flagship shops for 10+ Global brands generating 100+ million in GMV
- Restructured the group sales department (200+ people regionally & 1000+ people locally)

Vice President of Product Strategy

Reporting to the Country (TH) COO. I oversaw developing the logistics department for the company to fulfill 60K orders/day across Thailand and serve as a pickup provider to 1K+ online sellers. I was also heavily involved in the development of a warehouse facility and system that could store 200k+ SKUs and fulfill 20k+ orders/day.

Main Achievements:
- Managed a team of 200+ people in logistics and operations
- Scaled up Lazada logistics, from 10K to 60K orders/day across Thailand
- Developed partnerships with logistic partners, including the digitalization of Thai Post
- Supported the development of LEX, Lazada own logistics, to 100+ delivery trucks and 1K+ motorbikes

Head of Logistics

Reporting to the Country (TH) CCO, I lead the development of the category of home appliances in Thailand with a team of 6, increasing GMV by 3X in 12 months.

Main Achievements:
- Increased the revenues of the category by more than 3 times
- Launched 20+ global brands online (Philips, Haier, Nestle, etc.)
- Developed and launch 10 white label products, with production in China
- Developed SOP for marketing and onsite best practices across 5 countries
- Coordinated multimillion dollar budget campaigns on Google, Facebook and Mobile

Category Manager

Westwing

As a supply chain manager in Westwing, I contributed to reduce costs and delivery lead time while improving cross-docking processes for fast moving and bulky products.

Supply Chain Manager

Experienced VP of Product Strategy & COO | Fintech & E-commerce Expert | Founder & Investor | Driving Growth in SEA & Italy

🚀 VP of Product Strategy (5 Years) | 🛍️ Chief Operating Officer (5 Years) | 🔍 Fintech & E-commerce Expert (12+ Years)

I am a fintech and e-commerce investor and mentor, with over 10 years of experience in leading and scaling innovative companies in Southeast Asia and Europe. I have a deep understanding of market needs, product strategy, and operational excellence, as well as a passion for digital distribution and financial inclusion.

I co-founded and led as COO Lifepal, the #1 marketplace for insurance in Indonesia, until we successfully exited and merged with Roojai in December 2023. We achieved remarkable growth and customer satisfaction, becoming the leader in online traffic, social media followers, and D2C monthly GWP. 

Latest accomplishments:
# Launched 2 companies in SEA
# Raised USD 15 million with 2 seed and 2 Series A investments
# Part of the team that built Lazada, the 1st unicorn in SEA (exited)
# Launched 20+ global brands online in SEA (Philips, Nescafe, Ray-Ban, etc.)
# Launched the Alibaba Seller Center in SEA, to serve more than 60K sellers
# Managed a team of 200+ people to run warehousing and logistics for Lazada Thailand

Nicolo R.

PRISM

- Managing team in the hub Supply, Operation & Sales
- Ensuring new hotel acquisition are on track 
- Managing region operations including the quality of service and any escalations to ensure a high quality customer experience
- Creating new processes to improve operational efficiencies
- Helping establish local plan, both directional and financial, to meet overall desired market position
- Define and help identify new market opportunities and drive top line sales
- Establishing sales goals by sales person; initiate sales development programs which develop sales personnel to meet expectations; and supports the development of sales plans
- Participating in hiring new team members as needed in the market
- Forecasting and sets short term and long term budget, Sales, Revenue and Profitability to ensure that all objectives 
- Supporting and participating in consistent and ongoing training, coaching, and mentoring for staff development
- Participating in strategic planning with corporate and communicate direction to team
- Create new processes and procedures to drive revenue and profit

Hub Head

- Managing the hub team, 1 Strategic Business Manager, 2 Business Development Manager, 2 Business Development Executive and 1 City Accountant
- Responsible for end to end business development of the assigned area: Monitoring, analysing and forecasting supply targets, their business models and tracking progress against them for all OYO models
- Responsible for P&L, cash flow and market share driven growth decision for the hub
- Identifying new forms of Real Estate to ensure the right inventory growth and higher market
share for the respective market
- Meet property owners and sell OYO's Vision of providing comfortable stays for many. Pitch in contract closure as and when there is criticality and intervention required
- Maintaining relationship with the Key Hotel Partners in the designated area and mentoring the team towards right relationship management with their respective partner properties
- Periodic review of joint business plan with the property owners in order to have a profitable business association
- Building and leading the business development team through efficient performance management systems like review meetings, performance monitoring and discussions
- Coordinate with cross-functional teams to ensure adherence to process before any property is on-boarded

Head Of Business Development

- Operational Leadership: Lead and manage the regional operations team to ensure smooth and efficient business processes.
- Performance Management: Monitor and evaluate the performance of properties, ensuring adherence to OYO standards and continuous improvement in service quality.
- Process Optimization: Develop and implement operational strategies to enhance efficiency, reduce costs, and improve overall performance.
- Team Development: Recruit, train, and mentor a high-performing operations team, fostering a culture of excellence and continuous learning.
- Stakeholder Management: Build and maintain strong relationships with property owners, partners, and other stakeholders to ensure alignment with business goals.
- Quality Assurance: Ensure compliance with OYO’s quality standards and operational guidelines across all properties.
- Financial Oversight: Manage budgets, forecast financial performance, and implement cost-control measures to achieve financial targets.
- Customer Experience: Drive initiatives to enhance guest satisfaction and ensure a seamless and memorable customer experience.
- Data-Driven Decision Making: Utilize data analytics to monitor key performance indicators (KPIs) and make informed decisions to drive operational improvements.
- Crisis Management: Develop and implement contingency plans to address operational challenges and ensure business continuity.

Head Of Operations

- Plan & oversee business development efforts for OYO Indonesia in assigned areas/clusters with a goal to on-board high-quality budget hotels on to OYO network.
- Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch OYO’s partnership proposal.
- Negotiate OYO’s commercial agreement with interested hotels.
- Strengthen relationship with existing hotel partners & other relevant stakeholders.
- Work closely with revenue management team to drive topline for the partner hotel.
- Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis.
- Manage business development team members in order to reach acquisition targets.

"Awarded as The Most Collaborative OYOpreneurs at Central Sumatera Hub in 2019"

Senior Business Development Manager

Business Development Manager

PT. Serasi Autoraya

Marketing Communication Section Head

-Led sales operations for TRAC Daily Rent in the Jakarta area, with accountability for maintaining sales volume, optimizing product mix, and managing pricing strategies in response to market trends, customer demand, and competitor activity.
-Oversaw multiple TRAC outlets in Jakarta, ensuring operational effectiveness and consistent service delivery across locations.
- Recruited, developed, and managed a team of Marketing Officers to drive performance and achieve sales growth targets.
- Generated new corporate revenue through strategic customer acquisition, targeting high-potential B2B opportunities.
- Directed product positioning and sales initiatives to align offerings with customer needs, while ensuring service satisfaction throughout the sales journey.
- Actively addressed and resolved customer feedback and complaints, maintaining a strong focus on service quality and customer experience.

Sales Manager

Scatrr | Digital Media Expert

- Played a key role in shaping the vision, strategic direction, and overall growth of Scatrr during its early-stage development.
- Actively involved in investor relations and funding efforts to secure early capital and strategic partnerships.
- Led initiatives in online marketing and digital advertising to build brand presence and accelerate user acquisition.
- Developed and executed go-to-market strategies, including messaging, positioning, and campaign planning.
- Conducted competitive analysis to identify market opportunities and recommend strategic actions.
- Designed and implemented internal systems and processes to enhance operational efficiency and scalability.
- Actively represented Scatrr in networking events and strategic collaborations to expand market reach.
- Partnered with fellow founders to build a strong, integrated, and sustainable organization focused on long-term impact.

Co Founder

As the Hub Head at OYO Indonesia, I am dedicated to elevating the standards of the hospitality industry by leading a passionate team towards delivering exceptional customer experiences. With a strong background in strategic management and operational excellence, I oversee the end-to-end operations of our hub, ensuring seamless service delivery, optimized processes, and robust business growth.

My role involves:

	•	Steering the hub’s performance by setting clear objectives and leveraging data-driven insights.
	•	Building and nurturing high-performing teams through effective leadership and continuous development.
	•	Cultivating strong relationships with stakeholders, partners, and customers to enhance brand loyalty and market presence.
	•	Implementing innovative strategies to improve operational efficiency and drive revenue growth.
	•	Ensuring adherence to quality standards and regulatory compliance to maintain OYO’s reputation for excellence.

With a deep commitment to fostering a culture of collaboration and innovation, I am passionate about transforming challenges into opportunities and driving sustainable success. Let’s connect to explore synergies and share insights on the ever-evolving landscape of the hospitality industry.

taplio

The Battle

Nicolo R.

Tivano Edwin

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