Gonçalo Silva Arquitectos Associados

Louis Vuitton - EMEA Store Design, Store Planning 

Nespresso - Global Store Design, Store Planning and Concept Development

IQOS - Global Store Design, Store Planning and Concept Development

Luxottica - Global Store Design, Store Planning and Concept Development for On Off Sores.

Administration and Management of the Agency

Nespresso -  Execution Projects, Engineers Projects Coordination, Tender, Budget Control and Construction Management of Nespresso Stores network in Portugal.

Swatch Group - Swatch Solidarity Special Projects, Execution Projects, Engineers Projects Coordination, Tender, Budget Control and Construction Management of Swatch Stores network in Portugal

Tempus Internacional - Company HQ Office Project, Execution Projects, Engineers Projects Coordination, Tender, Budget Control and Construction Management of Boutiques dos Relógios network in Portugal.

Partner and Founder

Universidade de Lisboa

Architectural office to project and rebuild East Timor

Architect

Manuel Graça Dias+ Egas José Vieira Arquitectos Contemporânea Ldª

Architect,  Visualizer Architect

+20 years with strong experience in Store Design Worldwide, Store Planning and Concept Development for Global International Brands like Louis Vuitton, Guerlain, Luxottica, Nespresso, IQOS, Psycho Bunny.

If you believe I could help you some how, please contact me via DM (I will always reply, and built on top of it). Looking forward to ear from you!

Nuno Antunes

Dodo Brands

Director of Business Development Drinkit UAE

Kandinsky clinic

Member Board of Directors

Partnerway Consulting

Partnerway is a consulting firm specializing in retail and direct-to-consumer (D2C) strategies. Our expert team provides tailored guidance to global retailers, esteemed brands, dynamic startups, and forward-thinking manufacturers, addressing all strategic requirements essential for launching, optimizing, and scaling successful omnichannel enterprises. With a focus on delivering results-driven solutions, Partnerway empowers businesses to thrive in today's competitive landscape, ensuring their ventures are primed for sustained growth and market dominance.

• Strategy: Our team of strategy experts works on developing highly effective strategic plans, helping your business build a clear roadmap to achieve its goals. We analyze your market, competitors, and consumers, and based on that, we create innovative strategies to help you gain a competitive advantage and ensure sustainable growth.

• Customer Experience: We help your business create a unique customer experience that inspires and retains your audience. Our team analyzes every aspect of customer interaction, from the first contact to ongoing support, to ensure high levels of satisfaction and loyalty.

• Business Efficiency Enhancement: We help optimize your business to operate more efficiently and generate more profit. Our team conducts business process analysis, identifies bottlenecks, and implements cutting-edge methodologies and technologies to improve your company's productivity and performance.

• Operational Management: We provide comprehensive solutions for managing your operations to ensure their efficiency and flexibility. Our team helps streamline processes, manage risks, and implement innovative solutions so your business can respond promptly to changing market conditions and maintain smooth operations in any environment.

CEO & Founder

Miele

• Supervised of 15 stores in Ukraine, Russia, and Kazakhstan, generating annual revenue more $23 million. 
• Reached a year-on-year growth of 12% in 2021 compared to 2020, with a 10% increase in profitability.
• Oversaw cross-functional operations of a partner retail chain consisting of 100 stores, with an annual turnover surpassing $70 million.
• Led revenue growth strategies, budget management, and P&L oversight while overseeing store development, customer service, and events.
• Developed and implemented an impactful strategy to expand the retail presence in the CIS region, leading to the establishment of two new stores in Ukraine and Kazakhstan.
• Initiated a project to sell discounted Miele goods through classified (Avito), resulting in sales growth of over $30,000 within two months without any costs.
• Effectively spearheaded and implemented a large-scale project aimed at creating comprehensive • • 
• Customer Service and Sales standards for an extensive network spanning more than 50 countries worldwide.

Head of Own Retail in CIS

topcareer

Teacher of the course "Mega-Retail" (development and improvement of sales efficiency)

Lecturer

12 STOREEZ

• Managed a retail chain of 34 stores, achieving annual revenue exceeding $60m.
• Led strategic planning, sales initiatives, and overall development of the stores.
• Achieved a remarkable 40% revenue growth YoY in 2019 vs 2020.
• Successfully opened 10 new stores in 2020, including 3 outlets, all of which are profitable.
• Enhanced customer service levels by 14% and reduced negative reviews by 30%, resulting in a significant increase in UPT and CR indicators by 15%.
• Implemented cost-saving measures that reduced the salary budget by over 5%, generating annual savings of $250k.
• Rebuilt the online sales business during the lockdown period (all stores closed), resulting in online revenue surpassing 30% of offline sales.
• Developed and executed a comprehensive customer service strategy, achieving an average CSI of 4.95.
• Negotiated a 40% reduction in rent for 6 months.

Retail Director

Svyaznoy

• Full responsibility for omnichannel retail business (32 stores, internet, b2b, EBITDA) with annual revenue >7 billion rubles;
• 2016/2017 revenue +30%, margin +38%, EBITDA +20%; 2017/2018 revenue +10%, margin +8%; EBITDA +7%
• The business development strategy 2017-2020 has been developed, the strategy has been successfully implemented;
• Opened 2 stores in Moscow in 2019, both stores are profitable, unprofitable stores are brought to a positive PL;
• Has developed and launched b2b sales channel. Revenue growth 2017/2018 >350 million rubles.;
• Managed the full cycle of commerce: assortment, procurement, pricing, turnover, sufficiency. Reduced old stock from 150 million rubles to 30 million rubles in Q4’17;
• Managed logistics, marketing, website development. Website traffic growth c-store.ru >100% YoY 2017/2018, 50% conversion growth 2018/2019;
• Developed and launched pick-up points in partner stores (growth from 70 cities to 700 cities in Russia), sales growth >10 million rubles in April 2019;
• Launched the Cstore loyalty program. The growth of the loyalty base >80% YoY 2017/2018, an increase in the share of returned >30%, an increase in the average check of 34%.

CEO, Cstore Apple Premium Reseller

• Successfully managed all sales areas in Svyaznoy company, (mobile phones, gadgets, accessories, mobile operators), across a retail chain of 5,000 stores with an annual revenue surpassing $2b.
• Achieved the company's main goals of market share, revenue, and margin, resulting in a leading market share of 19%
• Delivered remarkable results in 2018 by driving a notable 4% increase in revenue and a compelling 3% boost in margin

Head of sales development

Otkritie

• Launched 2 structured products on Russian and Cypriot markets with the annual revenue of >5 billion RUB;
• Implemented a project to develop software that calculates investment ideas. Reduction of calculation time by 40%, increase of financial result by 10%;
• Implemented a project on automated accounting of structured products in the back office, reduction 
of operational errors by 15% and achieved the goal of compliance with the Russian law on securities market
• Implemented a project to automate sales of structured products through CRM. Errors reduction by 10%.

Project manager (structured notes)

• Increased margin on payments by 3% in 2015 (new partner connected);
• Developed a plan to implement changes in 70 stores, increased revenue by 15%, and customer service by 12% in 2015;
• Calculated and optimized the number of employees in the retail chain 2600 stores. Budget savings of 7%;
• Implemented the " Bonus Back "loyalty program, traffic growth increased by 5% to retail stores.

Senior project manager

Sales assistant & Store manager

A highly accomplished and skilled business leader with over 15 years of experience in the retail industry, specializing in omni-channel business. Demonstrated success in occupying top-level positions, driving sales growth, optimizing customer experience, and streamlining operations across multiple countries. Deep expertise in retail strategy, omni-channel sales, retail management, expansion of retail chains, P&L management, and effective people leadership. Proven ability to navigate organizations through transformative change processes while reaching outstanding results

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