Chili Piper

Chili Piper is the leading inbound conversion software, used by top B2B revenue teams like Intuit, Twilio, Spotify, and Gong.
We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!

Co-Founder & co-CEO

KosmoTime 

KosmoTime, the Smart Calendar for Time Blocking & Focused Work

KosmoTime was merged into Chili Piper. Your calendar will never be the same

co-founder & CEO

Stanford Graduate School of Business

Guest speaker and coach at Stanford Ignite, a GSB-certificate program teaching innovators to formulate, develop, and commercialize their ideas

Guest Lecturer

Floating Apps

Floating Apps AutoMagic Sync retrieves in gmail the contacts, emails and meeting that should be in Salesforce and smartly imports them. More than 400 companies signed up. The company reached break-even in summer 2015 and was transitioned to Chili Piper, a new venture focused on Buyer Enablement

founder & CEO

LightSquared

Led design & deployment of all IT systems for this $10Bn greenfield telco operator:
- re-architected Business Support Systems and issued a new RFP, resulting in $85M savings
- pioneered BSS deployment in cloud instead of in-house, resulting in $11M CAPEX reduction and increased business flexibility
- deployed company-wide Oracle ERP on time and on budget at Amazon AWS
- led migration from on-premises Microsoft environment to Google Apps
- reduced operating budget by 40% while improving internal and external user satisfaction

CIO (Chief Information Officer)

Signed up leading internet & new media companies to become MVNOs on LightSquared's wholesale 4G network

Vice President of Sales

Gotham Ventures

Early Stage Venture Capital Firm part of the Draper Fisher Jurvetson Network, New York
Responsibilities:
Worked with VC team to source and evaluate investment opportunities in early stage high tech companies 
Achievements: 
Completed several in-depth due diligences leading to revisit investment decisions
Identified market opportunities leading to new investments

Venture Partner

Sagem Morpho

Led new product development for large scale, security-centric government projects

Post-Acquisition Consultant

Delean Vision - sold to IDNX - Sagem Morpho now Safran SA

2003-2004 	CEO - Delean Vision / Post-Acquisition Consultant - Identix (IDNX)
Biometrics - Face Recognition, New York
Responsibilities:
Identified critical market space where invention would be most valuable; hired engineers, built product, brought it to market, generated revenues
Achievements: 
Built company from new invention to successful sale to space leader Identix (IDNX)

co-Founder & CEO

RedCart Technologies - sold to MSN Shopping

E-Commerce Software-as-a-Service Provider (universal shopping cart, San Francisco
Responsibilities:
Founded and ran this 70-employee company focused on &quot;universal shopping cart&quot; services (enabling portals to provide a single shopping cart when sending their users to merchant sites)
Achievements: 
Signed up a network of 110 partnering online merchants
Built order backlog of more than $4M
Negotiated acquisition by Microsoft MSN Shopping

The LivePix Company - sold to Live Picture, Inc.

Consumer Software, San Francisco
Responsibilities:
Created and ran this spin off the Live Picture Company, re-purposing a break-through imaging technology from professional users to consumers, in collaboration with M John Sculley (ex-CEO of Apple)
Achievements: 
Led product development from idea to shipments of several million units
Achieved $6M in revenues the first year, $10M run rate the following year
Built company to 55 employees and break-even
Successfully sold minority share back to holding company

Started selling newspapers in the streets of Paris in high school, studied Maths at Ecole Polytechnique then Business at Stanford GSB, started and sold 3 tech companies with up to 65 employees and $11M in revenues, ran Sales for a $2Bn telecom company negotiating billion dollar deals with companies like Google, now co-founder & co-CEO of Chili Piper, the first Demand Conversion Platform (chat, form routing, lead routing, SDR-to-AE Handoff & Scheduling)

In my spare time I re-read the 27 chapters of "Neuroeconomics, Decision Science & The Brain" by NYU star professor Paul Glimcher, in the hope of bringing its findings to the science of Sales & Marketing.

Specialties: Sales, Leadership, Entrepreneurship, Go-to-market, Digital Marketing, IT, Technology, Innovation, CIO, CEO, venture capital, strategy consulting, enterprise software, internet, web, mobile, Cloud

Nicolas Vandenberghe

Apollo.io

Onboarding Manager

Wizards of Ops

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Member

Catalyst Software

Customer Success Coach

- Owned BoB of >80 Mid-Market customers with highly technical needs above 1M ARR
- Achieved a >90% retention rate for 3 continuous quarters by driving and improving customer adoption, growth, and expansion
- Proactively raised escalations/blockers to appropriate team members and proposed solutions
- Worked closely with Product and R&D to report track, and manage bugs, incidents and enhancements
- Maintained deep knowledge of the sales industry including, Hubspot, Salesforce, Salesloft, and Marketo
- Provided live technical troubleshooting and ensures excellence in delivery on a daily basis

Mid-Market Customer Success Manager

Managed a team of highly technical CSMs by conducting weekly 1:1s, enablement sessions, and team meetings 
- Created and adjusted playbooks, rules of engagements, and cross functional team interactions for the customer success team
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and retention of Chili Piper
- Implemented Zendesk of a pooled support level, introducing new workflows to the Pooled CS team reducing TTV for customers, churn rate, and improved adoption by 10% for lower tier customers.
- Reported on and analyzed data to track performance, progress, and celebrate wins on a team level
- Co-set quarterly forecasts, targets, and commission compensation with the Sr. Director of Customer Success

SMB Customer Success Team Lead

Co-owned a Pooled BoB of over 3000 accounts
NRR - 88% QoQ
Onboarded all new customers <10K ARR

This role required me to thrive wearing multiple hats including; onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process.

SMB Customer Success Manager

Wonderlic

- Achieved a 100% retention rate for 2 continuous quarters by driving and improving customer adoption, growth, and expansion
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and adoption
- Owned and managed Intercom, created workflows and implemented the tool for all CS

Customer Success Advisor

State Farm ®

- Reported and tracked key customer metrics in SFDC
- Created workflows and process updates in SFDC
- Developed an in house up-sell workflow to improve the company BoB by 15% QoQ
- 150% Quota attainment for 4 consecutive quarters
- Updated and maintained website
- Fully licensed in Life, Health, Auto and Homeowners Insurance

Account Manager

Mansfield University of Pennsylvania

- AMGA Top Rope and Lead Instructor Certified
- Led weekly 1:many training sessions
- Head instructor for outdoor ropes course
- Trained all new employees and certified them for Top Rope and Lead climbing
- Maintained inventory

Head Climbing Instructor

US Army

- Maintained >$10M in equipment
- Tracked inventory worldwide
- Trained all new service members in my squad
- Scheduled and managed all weapons based training events for entire battalion

taplio

The Battle

Nicolas Vandenberghe

Kate Herget

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