Chili Piper

Chili Piper is the leading inbound conversion software, used by top B2B revenue teams like Intuit, Twilio, Spotify, and Gong.
We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!

Co-Founder & co-CEO

KosmoTime 

KosmoTime, the Smart Calendar for Time Blocking & Focused Work

KosmoTime was merged into Chili Piper. Your calendar will never be the same

co-founder & CEO

Stanford Graduate School of Business

Guest speaker and coach at Stanford Ignite, a GSB-certificate program teaching innovators to formulate, develop, and commercialize their ideas

Guest Lecturer

Floating Apps

Floating Apps AutoMagic Sync retrieves in gmail the contacts, emails and meeting that should be in Salesforce and smartly imports them. More than 400 companies signed up. The company reached break-even in summer 2015 and was transitioned to Chili Piper, a new venture focused on Buyer Enablement

founder & CEO

LightSquared

Led design & deployment of all IT systems for this $10Bn greenfield telco operator:
- re-architected Business Support Systems and issued a new RFP, resulting in $85M savings
- pioneered BSS deployment in cloud instead of in-house, resulting in $11M CAPEX reduction and increased business flexibility
- deployed company-wide Oracle ERP on time and on budget at Amazon AWS
- led migration from on-premises Microsoft environment to Google Apps
- reduced operating budget by 40% while improving internal and external user satisfaction

CIO (Chief Information Officer)

Signed up leading internet & new media companies to become MVNOs on LightSquared's wholesale 4G network

Vice President of Sales

Gotham Ventures

Early Stage Venture Capital Firm part of the Draper Fisher Jurvetson Network, New York
Responsibilities:
Worked with VC team to source and evaluate investment opportunities in early stage high tech companies 
Achievements: 
Completed several in-depth due diligences leading to revisit investment decisions
Identified market opportunities leading to new investments

Venture Partner

Sagem Morpho

Led new product development for large scale, security-centric government projects

Post-Acquisition Consultant

Delean Vision - sold to IDNX - Sagem Morpho now Safran SA

2003-2004 	CEO - Delean Vision / Post-Acquisition Consultant - Identix (IDNX)
Biometrics - Face Recognition, New York
Responsibilities:
Identified critical market space where invention would be most valuable; hired engineers, built product, brought it to market, generated revenues
Achievements: 
Built company from new invention to successful sale to space leader Identix (IDNX)

co-Founder & CEO

RedCart Technologies - sold to MSN Shopping

E-Commerce Software-as-a-Service Provider (universal shopping cart, San Francisco
Responsibilities:
Founded and ran this 70-employee company focused on &quot;universal shopping cart&quot; services (enabling portals to provide a single shopping cart when sending their users to merchant sites)
Achievements: 
Signed up a network of 110 partnering online merchants
Built order backlog of more than $4M
Negotiated acquisition by Microsoft MSN Shopping

The LivePix Company - sold to Live Picture, Inc.

Consumer Software, San Francisco
Responsibilities:
Created and ran this spin off the Live Picture Company, re-purposing a break-through imaging technology from professional users to consumers, in collaboration with M John Sculley (ex-CEO of Apple)
Achievements: 
Led product development from idea to shipments of several million units
Achieved $6M in revenues the first year, $10M run rate the following year
Built company to 55 employees and break-even
Successfully sold minority share back to holding company

Started selling newspapers in the streets of Paris in high school, studied Maths at Ecole Polytechnique then Business at Stanford GSB, started and sold 3 tech companies with up to 65 employees and $11M in revenues, ran Sales for a $2Bn telecom company negotiating billion dollar deals with companies like Google, now co-founder & co-CEO of Chili Piper, the first Demand Conversion Platform (chat, form routing, lead routing, SDR-to-AE Handoff & Scheduling)

In my spare time I re-read the 27 chapters of "Neuroeconomics, Decision Science & The Brain" by NYU star professor Paul Glimcher, in the hope of bringing its findings to the science of Sales & Marketing.

Specialties: Sales, Leadership, Entrepreneurship, Go-to-market, Digital Marketing, IT, Technology, Innovation, CIO, CEO, venture capital, strategy consulting, enterprise software, internet, web, mobile, Cloud

Nicolas Vandenberghe

Travel Coach
↳ Helping and mentoring tour operators and travel agents on how to create multiday tours filled with inspiring, memorable and life-enriching experiences for their clientele.
↳ Helping international travel agents create more enriching, fulfilling and rewarding travel experiences for their customers through mindful tools and practices. 
↳ Offering guidance and recommendations to turn general queries into destination-specific travel requests.

Travel Coaching

Viaje Reiki

↳ Helping people to have clarity to change, shift and transform old patterns to a place of self-love and manifestations of their soul’s path to live their fullest potential.
↳ Helping to bring people into wholeness with soul, body, mind, and emotions.

Reiki Master Teacher

Destination Asia

↳ Trained and mentored a team of culturally diverse backgrounds, planning team improvement with a holistic approach to make sure they have all the resources required to operate efficiently to support their physical, mental, and emotional wellbeing. 
↳ Motivated and engaged the team by planning and arranging hotel site inspections, day tour experiences, and FAM trips, that increased employee satisfaction by 15% and improved productivity by 20%.
↳ Coordinated the reservation management system (Travel Studio Open Destinations) training sessions in-person and virtually, working closely with the IT and project managers.
↳ Led a team of 5 members involved in designing a tracking system, before the COVID-19 layoff. 
↳ Partnered with IT Manager in the implementation of new systems and led projects to identify opportunities for improvement.
↳ Worked together with Operations supervisor and team leaders to ensure a positive work environment for the team to be more productive and proactive.
↳ Designed and implemented tools to improve all aspects of the Leisure Department.
↳ Maintained relationships with key clients and sales offices, resolved conflicts, and negotiated mutually beneficial agreements between parties.
↳ Worked closely with Contracting Manager, Product Manager, Customer Service Manager, and the Director of Business Development to maintain optimum levels of communication to effectively and efficiently complete projects.
↳ Negotiated allotments and free sale, corporate and best rates with hotels increasing room sales by 35%.  
↳ Monitored emergency phone communications and discussed improvements with the Customer Service Supervisor.
↳ Identified issues, analyzed information, and provided solutions to problems.

Assistant Leisure Manager

↳ Coached Travel Planners and Operations Coordinators working together with Senior Leisure staff and International Sales Offices to generate, close and boost sales, resulting in 25% increased business.
↳ Supervised and assisted travel planners and operations coordinators to ensure they properly handled customers' requests and fulfilled their duties as expected through leveraging excellent customer service by designing creative tailor-made trip itineraries.   
↳ Managed underperformance on a timely basis, engaging the travel planner/operations coordinator working in partnership with managers and fellow team leaders. 
↳ Oversaw specific training of team members after probation.
↳ Spearheaded initiative to introduce new destinations, developing partnerships with suppliers located throughout Japan to expand revenue channels.
↳ Identified and qualified potential leads per month, educated prospects on company products, recommended services based on client needs, and generated 17% in new business.   
↳ Monitored feedback on an ongoing basis, investigated and responded to feedback/complaints and identified/resolved quality issues.
↳ Invoiced monthly accounts, maintained detailed records and kept track of client payments.

Team Leader

↳ Collaborated with Product team to develop strategic partnerships that increased revenue by 25% in one year.   
↳ Identified and prospected to potential leads, educated prospects on company products, recommended services based on client needs, and generated 22% in new business. 
↳ Provided consistent feedback to my manager on process functionality, and sales process.  
↳ Created multi-country itineraries working closely with Destination Asia’s globally distributed team.  
↳ Delivered excellent service to customers acting as a point of contact for any troubleshooting; delivering effective and creative sales proposals, presentations and negotiations.
↳Provided support to product team in relation to internal Destination Asia Japan and key clients for product development and marketing purposes.
↳ Resolved customer issues and assisted with complaints promptly and professionally, boosting retention rates by 20%.

Senior Travel Planner

↳ Boosted sales figures from 15% to 30% using the latest sales techniques to upsell products and services to enhance the client's overall experience.
↳ Looked after the whole sales cycle from the quotation stage by providing exemplary customer service to new and existing B2B and B2C tour operators which helped build lasting relationships and secured new travel arrangements.
↳ Booked accommodation, contacted suppliers, researched market and products, coordinated confirmed services with operations coordinators.
↳ Collaborated with the cruise team assisting more than 200 customers answering inquiries, and providing information on local tours, local customs, and places of interest. 
↳ High levels of email sales activity.

Travel Planner

The Yokohama City Board of Education

↳ Fostered student’s communication and presentation skills: teaching empathy, conversation skills (verbal and non-verbal communication), public speaking, tone of voice, and body language to 800 students.
↳ Helped students achieve 85% mastery of communication skills in English.  
↳ Took part in the project “Global Citizens” to promote awareness, understanding, and appreciation of cultural diversity and individual acceptance. 
↳ Mentored and assisted students on the exchange program with the sister school in Australia.
↳ Organized cooperative learning activities based on multiple intelligence, active learning, the “Natural Approach Language Acquisition” and the holistic education methods. 
↳ Teamed-up with Japanese homeroom teachers to create a hands-on curriculum to promote student interest, teamwork and critical thinking. 
↳ Implemented creative curricula setting learning outcomes and alternative assessments.
↳ Developed role-playing activities. 
↳ Collaborated and took part in events and workshops organized by the school or the Board of Education.
↳ Implemented innovative teaching approaches for special needs students to meet the requirements of individualized education plans.
↳ Established positive classroom management.

Language Teacher

Interac

Head Teacher (Supervisor and Coordinator) 
↳ Coached, mentored, and assisted 15 junior and senior teachers providing ongoing advice, teaching ideas, methods, and techniques.
↳ Designed training programs incorporating technology and media for effective delivery.
↳ Conducted training sessions and meetings for foreign and Japanese teachers.
↳ Created materials, and content to present in monthly meetings.
↳ Provided performance evaluations of the teachers under my supervision such as class observations.
↳ Served as a bridge between the company and the teachers.

Special Education Assistant English Teacher (Elementary/Junior High School - High School)
↳ Taught communication skills in English, verbal and non-verbal and life skills in English to 950 students with physical, developmental, behavioral/emotional, and sensory impairment.
↳ Mentored and supported children and youth with disabilities to develop self-confidence, and achieve success through functional and life skills teaching. 
↳ Developed and adapted conventional teaching methods to meet students' individual needs.
↳ Collaborated with the classroom teacher to define appropriate activities for the students in the curriculum.
↳ Translated school documents for non-Japanese parents into English and Spanish.

Head Teacher - Special Needs Education ES, JHS/HS AET

Head Teacher (Supervisor and Coordinator) 
↳ Provided ongoing coaching to assistant English teachers from a multicultural background, resulting in 20 being promoted to new positions. 
↳ Onboarded and mentored 15 assistant English teachers, including orientation training during initial stages of employment.   
↳ Facilitated monthly meetings, encouraging audience participation and hands-on method learning.
↳ Fostered team collaboration.
↳ Served as a bridge between the company and the teachers.

Assistant English Teacher 
↳ Taught communication skills in English to more than 8,450 pupils.
↳ Received 95%+ satisfaction rating from students, parents, and school board each of those years. 
↳ Took part in the Project "Pioneer School Yokohama" whereby the Yokohama City Board of Education was seeking to provide the English language in public elementary schools.  
↳ Coordinated and participated in events such as "English Village", "English Festival" and "Hadano English Camp"
↳ Collaborated with university partners to provide trainings for student teachers. 
↳ Planned creative curricula utilizing outcome-based education and alternative assessments.

ICT (Independent Contract Trainer)
↳ Trained, coached, and evaluated more than 2,000 newly hired teachers.
↳ Planned, organized and, developed training materials that met specific needs for new hires.
↳ Conducted 5-day field training sessions and workshops on English education in Japan, and specific cities in the Kanagawa Prefecture. 

LC (Language Consultant)
↳ Led group conversations in English and/or Spanish to a diverse group of students from college students to company executives, received 100% satisfaction from students and executives. 
↳ Coached high school and university students seeking additional guidance with course work and career goals.
↳ Interviewed and evaluated All Nippon Airways flight attendants’ communicative competence in speaking Spanish and English.

Head Teacher - Elementary School AET

The Little School of English

↳ Taught English Language skills to students from kindergarten age through high school age.
↳ Created lesson plans, including developing assignments, activities, and projects, and scheduling special events.
↳ Improved professional and college student's conversational skills through role play assignments which included field experiences.

English Second Language Instructor

Philip's English School

↳ Provided one-on-one ESL lessons to Japanese students and professionals.
↳ Instructed a class of 14 Executives in Business English.
↳ Taught ESL to children from 3 to 6 years old at Tomizu Kindergarten.
↳ Planned and run a 1-year educational program for beginner students that concluded with an intermediate-level final exam (100% positive exam scores).
↳ Prepared extra-curricular activities and after-school assistance for individual students.
↳ Mentored a new teaching assistant and provided her with feedback.

English Second Language Teacher

Organización Piamonte

↳ Led a team of 22 operations coordinators with innovative policies that yielded a 27% increase in profits 
↳ Improved overall employee engagement scores by 20% through regular communication and feedback sessions. 
↳ Developed and mentored 10% of the team to promotions in new roles.
↳ Oversaw hiring, onboarding, coaching, and professional growth of the staff.
↳ Selected and recruited students for the company internship program.
↳ Conducted monthly team meetings and annual performance reviews.
↳ Built strong business relationships with partner tour operators, destination management companies, and hotels in Europe, the Middle East, and the Americas.
↳ Documented client feedback on overall experience. 
↳ Handled unforeseen problems and complaints and determine eligibility for money returns.
↳ Worked closely with Sales, Reservations and Ticketing, Product, Contracting and Finance, and IT teams to maintain optimum levels of communication to effectively and efficiently complete projects.
↳ Ensured that the necessary travel documentation for international trips was correctly issued.

Operations Manager

↳ Contributed to the development and implementation of travel booking processes, procedures, and systems to reduce costs by 25%.
↳ Resolved customer issues and assisted with complaints promptly and professionally, boosting retention rates by 35%.
↳ Ensured a high level of professionalism and customer satisfaction delivered in accordance to the Service Level Agreement.
↳ Interacted with global DMCs professionally by email, phone and in-person to provide information and directed to desired staff members.
↳ Assisted with projects and other administrative duties for top management.
↳ Maintained operational proficiency in coordinating international travel, arranging accommodations, rental cars, excursions, cruises, insurance and visas for corporate and VIP clients with a strong focus on achieving high levels of client praise and loyalty.

Assistant Operations Manager

↳ Booked, confirmed and maintained accurate and up-to-dated information on all confirmed services (transport, accommodation, insurance, car hire) weekly for 80+ customers, resulting in an average customer satisfaction rating of 4.5 stars.
↳ Created 50+ accurate manifests and documentation daily by incorporating RFI tag information to establish accountability during transit and at destination countries.
↳ Worked closely with DMC (destination management companies) partners across time zones.
↳ Liaised with sales staff and partners regarding the status of reservations. 
↳ Booked travel services through Amadeus GDS, hotel booking systems such as GTA and TRAVCO.
↳ Assisted with financial & quality analysis.

Operations Coordinator

Brabo Accounting Bureau

↳ Designed a documentation workflow system that increased administrative efficiency by 10%.
↳ Assisted with month-end accounting tasks for 20+ clients, ensuring timely and accurate completion of all work.
↳ Coordinated distribution of invoices and classified transactions.
↳ Maintained accounts payable records.
↳ Assisted the Manager Accountant with accounts receivable. 
↳ Scheduled client appointments and maintained up-to-date confidential client files.
↳ Set up new clients on accounting software.
↳ Performed general office duties and administrative tasks.

taplio

The Battle

Nicolas Vandenberghe

Nan T.

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