🌎 Many talk about changing the world. I believe that in order to change it, you need to understand it.

You need to develop your leadership skills?
You need to evolve and go into a new dimension?
You need to stop being subjected to your employees, managers, clients ... and take control of your professional life?

☞ This is why coaching makes sense ✅

Together, we will build a partnership that will enable you to optimise your potential, and through which you will obtain concrete and measurable results in your professional life.

Finally, you'll move from a management who suffers, to a LEADER who takes control.

Here, ask yourself these 3 questions:
	     ❓What are the obstacles that prevent me from empowering my employees?
	     ❓Am I fully confident in my posture and role as a team manager?
             ❓Do I have an effective methodology to manage conflicts? 

But then, why call on Prism Up ? What results can I expect from our support ?

The objective is to give you the benefit of an expertise based on the 3 pillars of success:
        1️⃣ Tech: a founder who spent almost 20 years in tech as CTO & CIO, and coaches with an agile and hands-on operation.
        2️⃣ Business: all our coaches have had executive or even CEO positions, and all are selected for their entrepreneurial spirit.
        3️⃣ Human: At your side, we share your problems, and accompany you to find the best solutions, by placing you at the heart of our reflection.
        
Together, we will reveal the invisible, and I will promote your awareness to help you achieve your goals faster, more efficiently and more serenely.

To finish, I would quote Antoine de St Exupéry: The time to act is now! 

Don't wait until it's too late to make an appointment and get a FREE strategic session:

👉 Book your call: https://calendly.com/prismup/entretien-prealable
📫 ofriedman@prismup.fr
📞 +33.1.77.62.36.36
🏠 Discover our achievements : https://www.prismup.fr/

Olivier Friedman

BICS

• Provide guidance on CloudCom products to all American customers
• Matched customer requirements to appropriate CloudCom services
• Guiding product, marketing and technical teams internally to best adapt the product to customer needs with in-depth analysis
• Optimised regulatory communications towards customers

Product Sales Expert (CSM), Americas

googlemaps.guru

Google Maps Expertise
World leading Google Maps photographer with millions of daily views

Google Maps Guru

United World Telecom LC

•	Provide leadership and overall direction for the Customer Support, Provisioning and Trouble Resolution teams.
•	Review overall inventory management process including back orders, recycling, cost tracking and comparison across vendors. Successfully decreased provisioning time for new orders from an average of 10 days to 16 hours, with the mean order dropping from over 9 hours to 39 minutes. Comparable results achieved for additional orders.
•	Continuously look for ways to improve operational support processes, provisioning, customer satisfaction and the application of tools & technology that help deliver more value to our customers. Various improvements allowed proper handling of orders increased by 180% of the course of 3 years.
•	Evaluate current customer communication procedures and tools, revise and improve communication procedures and implement new tools to increase customer satisfaction and retention
•	Implemented call center solution for corporate customers.
•	Study internal trouble resolution procedures, tools and overall workflow; identify weaknesses; develop and implement solutions to improve efficiency, customer satisfaction, and trouble resolution process.
•	Identify and prioritize opportunities to improve and enhance the customer experience through customer feedback, customer monitoring and direct customer outreach.
•	Work closely with IT, Billing, Marketing and Sales teams to ensure continuous flow of information, exchange of ideas for improvement, and to enhance collaboration for the ultimate success of all departments.
•	Evaluate performance of current staff, provide ongoing training and feedback, analyze and assess the need for additional staff, develop job descriptions, and hire new staff as needed.

Director Of Operations

Senior Manager of Customer Support

Telecom North America

Supervising, training and supporting NOC team for cellular network focused on international roaming
Leading Java programmers creating software features for a cellular network
Leading PHP programmers writing front-end portals for wholesale customers and back-office tools for all employees
Supervising retail customer service team
Responsible for financial and legal reporting in all 50 states
Relations with technology vendors to integrate their software into the network
Interaction interface between customers and programmers (account manager for top 20 customers)

Vice President

Comparatel

Company founder. Company sold to a French telecommunication provider.
Responsible for relations with carriers and regulatory authority.

Chief Operating Officer

Netzquadrat

Intern

Virtual numbers specialist (DID, ITFS, UIFN, Mobile numbers) with regulatory, technical and commercial understanding. Focused on supporting our Enterprise Cloud Communications customers in the Americas.

BICS is at the heart of the communications ecosystem, connecting people, applications, and things wherever they are. For more than 25 years, we have addressed the needs of mobile operators, cloud communications services, and enterprises across all geographies, thanks to our owned global network, and unmatched relationships with hundreds of operators.

As a leading international communications enabler, BICS is connecting the world by creating reliable and secure mobile experiences. Our solutions are essential for supporting the modern lifestyle, from global mobile connectivity, roaming, and fraud prevention to global messaging and IoT. 

We are headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East.

We are recognized as a global IPX leader, and we offer a unique direct reach to more than 1000 mobile and fixed networks worldwide.

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The Battle

Olivier Friedman

Herve Andrieu

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