Building DTC brands to 8 and 9 figures | Founder of Soar With Us & For You Advertising | CMO of JAQ Group

The rules of DTC growth changed in 2025. In 2026, they're set to change again.

The playbook that got you to £10-30M - broad Meta campaigns, a handful of hero SKUs, one creative style across every touchpoint, is now actively working against you. 

Algorithms reward creative diversity. Attention spans demand psychological precision. 
And TikTok Shop has emerged as a genuine high-volume demand creation channel, not just another place to run ads.

The brands winning today are producing high volumes of distinctly different assets across every awareness stage (problem, solution, product), each built on messaging frameworks that actually drive people to buy. 

Not more creative. Better creative, deployed smarter.

I've spent 7 years in this problem space. My agencies have generated £600M+ in revenue across 250+ DTC brands. 

More importantly, we've built systems that compound, so you're not starting from scratch every creative cycle. Data from 70+ brands and over 4,000+ ads per month. 

A few recent wins we've delivered for our clients:
→ Ekster: 40% increase in profit, 75% YoY growth
→ Spacegoods: New customer orders up 86%, NCPA down 33%
→ AKT London: Tripled new customers and cut CPA by 59% in 6 months
→ Nutrition Geeks: 2,200% growth in 12 months

What makes us different: we build context databases that capture your brand DNA, winning angles, and performance learnings across every campaign. 

When the algorithm shifts or a creative fatigues, we're already three steps ahead, not scrambling to figure out what worked.

If you're a CMO or founder at an 8-figure brand feeling the scaling friction, happy to talk through what's working right now. Connect here or email olly@soarwithus.co

Olly Hudson

We’ve packaged what’s working, what’s dead, and what’s next for 2026 into one resource:

🚨 THE 2026 D2C PLAYBOOK: The New Rules of Meta, TikTok, AI & Performance Creative

2026 is the reset year.

If your ads aren’t built for algorithmic feeds and personalised signals, you won’t scale.

Every platform is now fully personalised.
You’re not competing in interest groups anymore 
You’re competing inside each user’s unique feed.
And at the same time…
People crave connection more than ever.
They want emotion and authenticity, not just AI-fed precision.

So what wins in 2026?

Brands that blend machine logic with human insight.

That means:
- Creative systems built to match micro-behaviours
- Messaging that adapts in real time
- Ads that feel made for one, but scale to millions

This is your roadmap to profitable, personalised growth across Meta, TikTok, Google, and AI workflows.

- What’s working
- What’s out
- What’s next

Get the playbook here and build for what's coming: https://lnkd.in/ePapZ29e

If you're a DTC brand looking at 2026 resource/planning, get in contact with us here: https://lnkd.in/eVb3BKbs

The Creative-Led Paid Acquisition Partner Behind £600M+ in DTC Revenue | Meta & TikTok for 8-9 Figure Brands.

Back by popular demand, we're reopening the vault. Get access to our most requested resource: the top-performing brand funnel breakdowns of 2025.

Not just their ads. The full stack:

Paid strategy > Organic > Landing pages > Google ads > Email > Offers

Everything.

Easily the most ripped asset we’ve ever put out.

So we’ve packaged them properly. One folder.

Here’s who’s inside:

– Rhode
– Meshki
– LOOP Earplugs
– Alo Yoga
– IM8
– Refy
– BREZ
– Wonderskin

Use this to cut out weeks of guesswork or get your next winning concept straight from their playbook.

Grab the folder here: https://lnkd.in/exiK3_XK

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BFCM Guide

This is just one page from our 127-page ultimate guide to BFCM. 

If you’d like 126 more pages of ecom gold, join 500+ brands and check this out: https://bit.ly/3RlTHZ4


Plug 1

Newsletter Tease

Ps. Head here if you want to be the first to receive our 2024 ads blueprint this week: https://bit.ly/3YR6HaD


12/03

5 more critical errors to fix: https://www.linkedin.com/posts/olly-hudson_use-data-to-fix-your-brands-creatives-and-activity-7168154221719056384-Yn5A?utm_source=share&utm_medium=member_desktop

13/03

Motion plug

We recommend Motion because it simplifies comprehensive insights.

• Eliminates the guesswork
• Brings quick clarity to your ads process
• Converts your ad data into digestible reports
• Keeps your teams aligned toward a common goal

Get 10% off your first 3 months using our code: SWU10
https://motionapp.com/

Kind Patches are running 3,000+ live ads right now. And not a single one is relying on a hero SKU or one-size-fits-all message.

We just broke down the funnel of one of the most deliberately segmented brands we’ve seen.

→ Every SKU positioned around a pain point
→ Every angle tailored to a specific outcome
→ Every ad mapped to a unique persona

This is persona-led growth, done properly.

Not “here’s our sleep patch” → but “here’s how you solve Sunday night scaries without melatonin.”

We’ve broken down the ads of 10 of their personas

- For those who want better skin and hair
- For those who want less stress
- For those who want better sleep
- For those who want more energy
- For those who want more focus
- For those who want support with weight goals
- For women who want hormone support
- For those who want better intimacy
- For those who travel often
- For men who want to take it to the next level

The breadth of products and persona variations feeds Meta’s Andromeda system with high-volume, diverse signals, improving delivery efficiency and incremental reach.

Want to see our breakdown?
Like this post
Comment “persona” and I’ll DM you.

We’ve scaled to 80+ people, 250+ brands, and £500M+ in tracked revenue.

And everyone in our leadership team is under 30.

Talent and energy got us here.

Structure is what’ll get us further.

We’ve made every classic mistake you’d expect from a young team building fast:

– Hired too late
– Invested in the wrong things
– Moved without the right operational muscle

At some point, you hit a ceiling. You can only build what you know.

We’ve always been good at doing - making ads, shipping strategy, driving performance.

But building a business that lasts is a different game.

That’s why this quarter we brought in Rachel McDonald (ex-Dentsu) to help sharpen our strategy, how we operate, scale and continue to lead the market into 2026.

She’s led global teams. She’s been in the rooms we’re aiming for.

Now she’s in ours.

Because if you want to build a long-term agency with real staying power, you need to balance hunger with experience.

Young teams are underrated.

But young teams with the right support? That’s where things get dangerous (in the best way).

In 2025, TikTok Shop grew 180% YoY, converted at up to 12%, and produced $2.7M LIVE days. In 2026, it’ll feel crowded. This is the playbook most DTC brands will wish they had before that shift.

TikTok Shop is converting at 8–12%, while most DTC sites are still stuck at 2–4%.

That gap is the opportunity and it won’t last forever.

If you’re doing £5M+ in e-commerce and TikTok Shop isn’t on your roadmap yet, you’re probably underestimating what’s happening.

TikTok Shop isn’t a “new channel” anymore. It’s a different operating system for commerce.

It rewards speed, structure, creative volume, and momentum.

The brands winning aren’t chasing one-off spikes, they’re building repeatable systems across affiliates, LIVE, offers, and content that compound daily.

This is a start-to-finish guide designed to help established brands launch TikTok Shop the right way, with the infrastructure, strategy, and execution required to scale without chaos.

Inside the guide, we break down:

- How to build a TikTok Shop foundation designed to scale (not collapse under demand)
- The technical setup and LIVE structures top brands use to keep viewers engaged and buying
- How to select hero products and offers that drive consistent GMV
- The affiliate ecosystem playbook: recruiting, incentivising, and sustaining creator output
- How to use LIVE coupons and flash deals without eroding brand value
- What high-performing TikTok Shop content has in common (hooks, structure, proof, CTAs)
- The host framework for training on-camera talent that can actually sell
- The metrics that matter during LIVE — and how to react when performance dips
- How to turn TikTok Shop into a creative engine for wider paid and organic growth

It’s a practical, plug-and-play blueprint for building a TikTok Shop system that drives consistent revenue and scales with control.

If you’re responsible for growth, creative, or e-commerce performance, this guide is your reference point.

Want it?
Like this post
Comment "tiktok 2026" and I'll send it over.
Make sure we're connected so I can DM you

I received this message from a client saying it’s the best experience they’ve had with an agency in 8+ years of eCom.

We’ve doubled the team this year. Launched new processes. Taken on some of the most ambitious brands we’ve ever worked with.

But through all of that, the thing I’m proudest of? The feeling our team creates for the people we work with.

The trust, reliability, and care that sits underneath it all.

And this note from a client, saying it’s the best experience they’ve had with an agency in 8+ years, says more than I ever could in a pitch.

Massive shoutout to Martyna, Kit and the wider team for the hard work and dedication you bring to our clients every day.

The kind of partnership that gets noticed (and recommended) without ever having to ask.

If I had to sum up how we’ve scaled Soar:

Build it properly. Treat people well. Let the work speak.

Turns out… it’s working.

Here’s to the next chapter.

Next month marks 7 years since we started Soar With Us from a spare bedroom at uni.

Today, we’re a 60+ team, managing 8–9 figure brands, and became Meta’s #1 DTC agency in the UK.

But here are 7 things we did to build in 7 years.

(I probably shouldn’t be posting this. Most agencies would gate-keep it)

1️⃣ Invest in marketing
You don’t have a sales problem, you have a marketing problem.
80% of our pipeline is inbound.
We built a weekly content engine designed to give away the strategy and sell the implementation.

What that looked like in practice:
- 1x podcast/week (D2C Diaries) – brands came in pre-sold, they’d already listened to 10+ hours of us.
- 1x lead magnet/week – frameworks, audits, templates
- Newsletter – built on HubSpot, personalised follow-ups based on downloads
- Founders post 5x/week – LinkedIn + X 
- Events & masterclasses – offline to online flywheel


2️⃣ Proprietary process + unique IP = scale leverage
- Agencies commoditise when they only sell hours. We scaled by building our core IP: Growth Compass, 360 Feedback System, creative frameworks.
- Our audit decks don’t just point out problems, they score, rank, and prioritise fixes using our frameworks
- Every new client runs through our Growth Compass scoring to benchmark performance gaps and build roadmaps


3️⃣ Founder-led organic content
We closed a £35M brand in 30 minutes as they’d already listened to 50 hours of us.
We turned our founders into a content-led growth engine and it changed everything.


4️⃣ Creative + paid = one system
- Merged creative + growth into one unified team by acquiring Hambi Media in 2024.
- Used frameworks to break down customer journeys and optimise every stage.
- Focused creative testing on incrementality, not just ROAS.


5️⃣ Internal culture = growth leverage
You don’t scale by adding clients. You scale by retaining great people and giving them progression and clarity.
I’d rather lose a client than a top team member.
- Every employee has career framework + KPIs tied to business impact.
- Internal culture pillar reviews, “kind candour” feedback loops.


6️⃣ Operational Excellence → margin + moat
We waited too long to bring in experience. A good ops head is a 6-figure unlock.
👉 Build ops early. Don’t wait until you’re 50 heads in.


7️⃣ Aggressive brand positioning + acquisition strategy
We positioned ourselves as the #1 performance creative agency early and backed it with proof.
- Aggressively pursued press, awards, and partnerships (Triple Whale agency of the year).
- Merged multiple agencies under one group to cover TikTok, Meta, and Creative.


It’s also worth saying, we’ve made every mistake you can make.

But we stayed obsessed with one thing: becoming the best growth partner in DTC.

If you’d like to work with us in 2026 as your Creative-Led Paid Acquisition Partner, get in touch here: https://lnkd.in/ew-b7dhN

Soar With Us

Hambi Media

Creative strategy is the most misunderstood (and most impactful) role in a DTC growth team. 

But most brands are hiring them for the first time with no idea of what “great” even looks like.

And the few A-players in the market? Already locked in or demanding salaries that don’t make sense for most teams.

If we could solve one constraint that would unlock growth in our agency, it’s the supply of creative strategists.

So instead of trying to hire them, we built them.

Over the last 12 months, we’ve refined an internal system to turn high-curiosity, high-potential operators into world-class creative strategists.

Now, we’re opening it up - The Creative Strategist Incubator

The 9-month pathway we’ve built from zero to strategist (and why Meta is backing us).

This is the MBA for Creative Strategy.

We’ve broken down the details of what this is in our newest episode and how you can apply.

Episode dropping at 5 pm. 🚀

If you're stuck on how to diversify creative… start here.

We built a creative hierarchy to maximise Entity ID diversity and in doing so, we unlocked:
- Scalable reach
- Lower CPMs
- Net-new audiences

All without increasing budget.

Think of the testing hierarchy as a pyramid.

At the base are the big creative swings, at the top, the small refinements.

When you’re launching:
→ Launch brand new concepts from scratch.
→ Test messaging within those fresh ads, don’t just swap copy into old visuals.
The goal: identify the message, persona, format combo that resonates most.
It keeps learnings clean and avoids grouping penalties.
(Even if variations get grouped under the same Entity ID, a winner will emerge).

When you’re optimising:
Got a winner? Remix it.
→ Change the format or the vehicle
→ Update the hook so it looks instantly different
→ Translate the story to a new style (e.g. founder VSL → third-person VO)

Here’s the hierarchy we use inside every high-growth account:

1. Format
Static / UGC / High-Production
→ Use when you're plateauing or need fresh signals.

2. Vehicle
Founder story / Green-screen / Testimonial / Listicle / Product demo
→ Use to scale a proven message across new personas.

3. Persona
Gen Z female → 40+ mum / Creator → Founder
→ Use to expand TAM or unlock overlooked pockets.

4. Hook
Zoomed-in face / Problem-statement / Unboxing / B-roll
→ Use to ensure Meta sees your ad as net-new.

5. Messaging
Script tweaks / CTA variants
→ Use once a concept is already converting.

If your creative system isn’t built around this hierarchy, you won’t scale in 2026.

We’re entering a new era of ecom.

Google, Shopify, Walmart, Etsy, Wayfair, and over 20 others have just dropped UCP: a universal standard that lets any AI agent buy from any retailer in real-time.

It’s now live in Gemini + Google's AI Mode.

Here’s why it matters for DTC 👇

The “Universal Commerce Protocol” (UCP) revolutionises the shopping experience.

Think of it as an open-source checkout layer for the AI era, one that any brand can integrate with, and any AI agent can transact through.

Why it matters:
→ It removes friction from discovery to checkout
→ You stay the merchant of record
→ Customers can buy directly inside AI interfaces (Gemini, Search, ChatGPT, Copilot)
→ Built-in support for Shop Pay, Google Pay, more coming
→ It’s composable: plug in your product catalogue, offers, checkout flow + discounts
→ It’s open-source and backed by Google

The goal? To create one shared language for agentic commerce so agents, brands and wallets can speak to each other instantly.

Just like HTTP did for websites.

Most DTC brands won’t clock this yet. But AI discovery is going to be a commerce channel, not just a research tool.

This changes how products are surfaced, selected, and sold.

It’s the end of the linear funnel. And the start of contextual, agent-led buying.

If you’re a scaling DTC brand:
→ Get your products into the Merchant Centre
→ Integrate the UCP spec (works with any backend)
→ Enable agentic checkout across Google + others

AI agents aren’t a threat. They’re the next growth opportunity.

IM8 Health went from $0 to a $120M run rate in 11 months. Now they're targeting $300M by the end of 2026.

We’ve been pointing to IM8 as best in class for months.

One of the cleanest funnel builds I’ve seen: long-form site, deep education, premium price justified at every stage. 

All engineered by Danny Yeung.

Built with:
- David Beckham as co-founder
- A product that replaces 16 supplements with one drink
- A scientific board from NASA, UFC & Mayo Clinic
- NSF certification + clinical trials from day one

Catch the full episode here, it’s stacked with insights: https://lnkd.in/e85t_ASx

IM8 Health

Investor I CEO I Entrepreneur I Advisor I Astronaut

We break down the creative strategy and funnel plays that drove $40M in Meta spend and 6,000+ ads during BFCM 2025.

If you’re serious about scaling in 2026, this is the episode to start your year with.

Here’s what we cover 👇

Q5 strategy: The most important “quarter” that isn’t a quarter.

Most brands waste this window with hype-led messaging or default evergreen creative.

The sharpest brands? They layer seasonal context into a funnel-led framework and it scales:
✅ 50% to TOF problem-aware “reset” creative
✅ 20–30% to MOF trust-builders + objection handling
✅ Hook variation built to extend shelf-life past Q5
✅ BOF = urgency + relevance, not just discounts
This is how you capitalise on low CPMs, high intent, and minimal competition from the big enterprise players.

Black Friday learnings
We spent $40M on Meta in November (+185% YoY) and shipped 6,000+ ads.

Our top takeaways:
- Start earlier than you think
- Don’t change your offer mid-flight
- Demand gen > discount panic
- Simple > clever (especially for older demos)

Creative strategy in 2026
You’ll either win with:
- Ultra-authentic, native content
- Highly stylised, scripted storytelling
Middle of the road = forgettable.

We also break down:
- Our approach to creative iteration vs net-new
- How to stretch performance from your best hooks
- The key human desires your content needs to hit
- Why volume still matters… but where it comes from matters more

Biggest risks for brands right now
- Poor offer architecture
- Weak mid-funnel
- Not adapting messaging to intent
- Lack of urgency across the team
- Process changes without buy-in

What’s coming in 2026
- M&A activity will ramp up
- Meta spend will keep growing, but TikTok Shop, YouTube, and AppLovin will become serious plays
- Brands will need a deeper bench of channel-ready creative
- “Creative similarity” will punish lazy iterations
- Great products with true retention will win. Everything else gets exposed.

This episode will give you the blueprint to hit the ground running in January and compound into your biggest year yet.

Catch up now: https://lnkd.in/eCja7Gu7

85 people in the room. Talented people. And a voice in my head asking what I'm doing up here.

I thought imposter syndrome would disappear with progress.

More clients. Bigger wins. A growing team. Surely at some point you just... feel like you belong?

But it didn't disappear. It just changed shape.

Now it shows up in different moments. When I'm presenting a new strategy to the team. When someone asks a question I don't have the answer to. When I look around the room and realise how genuinely good the people around me are.

You think you'll feel "ready" at a certain level. But you don't. You just get better at showing up anyway.

Here's what I've come to understand: imposter syndrome doesn't leave. And maybe it shouldn't.

Because the moment you stop feeling it is probably the moment you've stopped growing.

If I'm expecting everyone else to improve with the business, it's non-negotiable that I'm on the same growth trajectory. Not standing still. Not coasting on what got us here.

The voice in my head that asks "what am I doing up here?" isn't the enemy. It's a reminder to stay accountable. To keep the standard high. To not let comfort replace curiosity.

The shift for me came when I stopped trying to get rid of it. Instead, I started using it as fuel.

Being clear, not perfect. Owning what I don't know. Backing the people who do know. Learning faster than the business is scaling.

Because leadership isn't about having every answer. It's about creating belief and showing up when it counts.

Some days the voice is louder than others. But I show up anyway. Not because I've figured it all out. Because the team deserves a leader who's growing as fast as they are.

P.S. Do you still feel it? Or have you found a way to make peace with the voice that questions if you belong?

You'll lose over $90K this year to avoidable fundraising admin, here's how to stop it.

Most founders are still tracking investors in spreadsheets and scrambling to build data rooms the night before calls.

If you're a 100-person company, you're bleeding up to 1,848 hours per year ($92,400 annually) on admin overhead that could be automated.

I switched to an AI-powered fundraising workspace that changed everything: pitch deck, investor CRM, outreach sequences, and data room, all in one place using Notion.

The results:
→ Admin time dropped 80%
→ Pitch iterations 3× faster
→ My calendar freed up for actual investor conversations

The AI Founder's Kit I'm using includes everything you need to go from idea to funded:

- $300 Supabase credit for backend
- $60 in Vercel credits to ship your frontend
- 1 Year Framer launch
- Up to 6 months of Notion Business with AI
- 2,000+ vetted early-stage VCs, incubators, accelerators
- 50 pitch decks from YC, a16z, Sequoia-backed startups
- Tactical fundraising guides from operators

This isn't about working faster, it's about pitching sharper and closing smarter.

👉 Comment NOTION and I'll send you the free toolkit

Personas are the real unit of scale on Meta now.

Meta doesn’t need you to define audiences anymore, creative does that work now.

In this episode, we break down what’s actually driving scale on Meta in 2026: persona-led creative, smarter systems, and AI used as a multiplier, not a shortcut. 

We cover why accounts hit incremental reach ceilings, why one persona always steals spend, and how the best brands are structuring creative and campaigns to scale without burning budget.

If performance looks fine but growth has stalled, this episode will help you reframe the problem

🎧 Full episode out now: https://lnkd.in/encyKp78

Here’s 5 scaling challenges we see in every £30K–£1M/month agency:

- Margin collapse
- Sales team friction
- Delivery bottlenecks
- Founder burnout
- No true peer group

I’m co-hosting an in-person mastermind this March with Jordan Platten that solves all of these in 3 days.

Agency Accession is for agency owners making £30K–£1M+ per month who want to scale profitably without breaking the business in the process.

It’s 3 days of honest conversations, deep dives, and decision-making, with operators who’ve actually scaled past £100K/mo and had to rebuild the systems they broke along the way.

The focus is simple:
→ Profit
→ Client results
→ Happiness

Think founder dinners + fire strategy + clarity you don’t get from group chats.

When: 23–25 March
Where: London, UK (outskirts)
Who: Agency owners doing £30K–£1M+ p/m
Format: Evening kick-off, seminar-style talks, and implementation workshops

Common challenges we’ll break down:
- Hiring sales teams without losing margin
- Systemising delivery without bottlenecking
- Creating predictable acquisition
- Delegating ops while scaling volume
- Embedding AI (the right way)
- Finding a real peer group that’s on your level

This is built for founders who want to scale with leverage, not stress.

Operators who want to simplify, not stack more onto their plate.

If you want to be in the room (or have questions) head here for more details: https://lnkd.in/exKbmhnB

Helping Agencies Around The World Scale

Most DTC brands are hiring creative strategists with no benchmark for what “great” actually looks like.

It’s usually the first time they’ve ever made the hire.

And without reps, they end up either overpaying… or onboarding someone who takes 6 months to add value.

We hire this role over and over, which gives us reference points, systems, and a real understanding of what works.

That’s why we stopped relying on the market to provide talent.

We built a system to create it internally and to cut the time to value down from months to weeks.

If you can’t afford a £90K+ A-player with 5 years of reps, your only option is to build them, fast.

That's why we've created the UK's first creative strategy MBA, more details on this here: https://lnkd.in/e-rJdsBi

You can apply here: https://lnkd.in/eXXfmmMs

Meta changed how it decides which brands deserve scale, and engagement is no longer the deciding factor.

For DTC brands, GEM + UTIS explain why ads that get views no longer scale, and what kind of creative now does.

That changes the practical playbook for DTC brands in two big ways:

1. You’re no longer “feeding the algo” with ad volume. You’re feeding it with signal shape.

2. Organic is no longer a “nice to have.” It’s now part of the ranking surface area for paid.

Here’s what Meta is doing consistently across ads, organic, and Reels:

They’re moving from “What keeps people watching?” to “What genuinely matches what this person cares about?”

That’s the throughline.

Meta has publicly admitted something important: old engagement-based systems were flawed.

Interest-matching precision sat at 48.3% - near random.

So they built UTIS: the User True Interest Survey.

How UTIS works:
- Users are asked directly: “How well does this video match your interests?”
- Thousands of responses are collected daily
- A perception layer is trained on top of existing ranking models

The results:
- Precision improved from 48.3% → 63.2%
- Niche, high-quality content surfaced more often
- Generic viral content was actively demoted
- +5.2% total engagement
- +5.4% high-interest ratings
- –6.84% low-interest ratings

The key insight: interest isn’t just topic. It includes audio, mood, style, motivation, and production quality.

This philosophy directly mirrors what GEM is doing for ads.

GEM is not “a better targeting engine.” It’s a storyline interpreter.

It looks at:
- Sequence behaviour (months → weeks → days)
- Cross-platform actions (IG, FB, Reels, WhatsApp)
- Web behaviour
- Organic and paid interactions
- Creative attributes (format, style, persona, context)

Then it asks: “Does this brand’s creative consistently align with what this person actually cares about?”

That’s why Meta keeps repeating: “Rank both organic content and ads.”

Organic is no longer distribution. Organic is training data.

Meta doesn’t just want more ads.

It wants:
- More distinct interpretations of who your product is for
- More signals of relevance depth
- More evidence of niche alignment

This is why creative is the targeting. And why generic viral content is now actively punished.

UTIS demotes:
- Trend-jacking
- Broad, relatable humour
- “Everyone will like this” hooks
- Empty watch-time bait

GEM rewards:
- Narrow language
- Specific use cases
- Clear persona intent
- Context-rich demonstrations
- Consistent organic + paid storytelling

So when DTC teams ask: “Why are our Reels getting views but ads aren’t converting?”

The answer increasingly is: you trained Meta to think your brand is for everyone, so it’s for no one.

I've published an article breaking this down in more detail: https://lnkd.in/ezy75VeE

Most brands are already planning 2026. Very few are planning Q5 properly.

In the latest episode of D2C Diaries, Loukas Hambi & I break down why the period between Christmas and the first full week of January is the most misunderstood (and most valuable) window in e-commerce, and why how you use it will shape your entire year.

We cover:
 – What we saw spending nearly $40M on Meta in November 
 – Why simple offers still outperform complexity at scale
 – The demand and mindset shift that happens almost immediately after Christmas
 – The short “flash in the pan” motivation window brands either capitalise on… or miss
 – And the biggest changes we expect in e-commerce in 2026
- Plus our 2025 awards & predictions for 2026 👀

If you execute Q5 properly, you don’t just win January - you set momentum for the rest of the year.

Full episode live now 🎧 https://lnkd.in/epNwpMV8

Genuinely one of the things I’m most proud of at Soar: our AI research process.

Very few agencies go this deep but time and time again, it’s the part clients are most impressed by.

We dig into friction points, buyer psychology, emotional nuance, and unseen drop-offs across the entire journey.

Because before we scale anything, we want to know what’s blocking scale.

What’s inside our AI research doc (and why clients rate it):

– Conversion blockers that don’t show up in GA
– Emotional insights to shape messaging, UX, and offers
– New persona unlocks based on real behavioural signals
– Practical fixes that get implemented immediately

✅ One client used it to fix hidden site issues and even rolled out a new feature to catch customers entering the wrong discount codes at checkout.

It’s not just research. It’s one of the clearest reasons high-growth brands choose to work with us.

COO @ Kurogo | We Create Thought Leaders Through Personal Branding | x2 TEDx speaker | Advisor, Investor & NED | Law Graduate | I talk about entrepreneurship, agency life and grief

Hey, I’m Lewis! 👋 I'm an operator, builder, and believer in doing work that matters.

For the last 4 years, I helped scale Kurogo, one of the leading personal branding agencies, as Chief Operating Officer, partnering with 300+ world-class founders, CEOs, C-Suite Execs and public figures to grow their influence and impact. I joined in September '21 and within 4 years, we scaled to a 7-figure business, with a global, remote team of 20+. We had clients across the UK, Europe, USA and MENA regions.

I have 5+ years' experience as a Non-Executive Director, particularly within the non-profit and social impact sector. At present, I continue to serve as:

- Vice Chair & Non-Executive Director, Child Action Northwest
- Non-Executive Director, Spring North

Currently, I’m travelling and building quietly behind the scenes - creating space to explore what’s next.

Lewis Alexander Baxter

It’s been a tough week.

And a harder start to 2026 than I expected.

There’s been some personal stuff going on.
Nothing I want to share publicly right now.

I’ve had to pull back on work.

Slow things down. Create a bit of space.

That hasn’t come easily. 

I've talked a lot recently about building work around life, not the other way round.

I guess this is what actually living that out looks like.

It’s been a reminder to keep the people around me close.

Not to default to busyness.
Not to disappear when things feel heavy.

And to come back to a simple, poignant message:

In a world where you can be anything, be kind.

I’ve felt that this week.

From compassionate clients.
Understanding colleagues.
Friends who’ve checked in.

I’m really grateful for it.

Life can feel fragile at times.

And moments like this are an important reminder of what actually matters.

Age 18, I had no interest in a gap year or solo travelling.
 
Age 27, something had shifted.

When I step back, the thing that stands out most isn’t necessarily the places I visited. 

It’s how significant it felt to be away from home, and away from work, for nearly 3 months.

Because as a teenager, it just didn’t appeal to me then.

Not in the way it seemed to for other people.

Several friends had gap years.

They spoke about travelling constantly.

I listened, but honestly... I never felt the pull myself.

From 18 to my early 20s, I had no interest in travelling on my own.

And if I’m honest, I don’t think I even questioned that at the time.

I absolutely LOVE travelling, though.

That came from my mum, predominantly. 

My parents and I went on some great holidays, and I know how fortunate I was.

But, until last year, the idea of jetting off to the other side of the world, didn’t appeal.

Over the last year or two, following Lukas and Ellie (and others), hearing how they’d travelled, explored the world, built space into their lives, planted something.

So spending 3 months late last year across four countries, meeting strangers, having unfamiliar conversations, learning how to sit with my own thoughts…

That version of me wouldn’t have made sense to 18-year-old me.

I was an only child.
I spent a lot of time on my own.
I never had a huge group of friends (only a few close ones, and we often moved in different directions).

So stepping that far outside my comfort zone, even at 27, felt significant.

Let’s not underestimate that.

We’re quick to tell ourselves we’re “late” to things. That we should’ve done them earlier.

That having adventures somehow has an expiry date.

But even at 27, it felt like a big move.

A stretch.

And I don’t think age matters when it comes to travel.

It doesn’t matter if you do it at 18.

Or 27.
Or 46.

It still takes courage.  

In the end, it came down to saying yes. And giving myself the chance to have the trip of a lifetime.

A reminder that it isn’t as out of reach as it can feel.

--

P.S. Have you ever surprised yourself by doing something much later than you thought you would?

P.P.S. Hi, I’m Lewis! 👋 I share reflections on business, life and travel. I’m on a mission to design work around life, not the other way around. I'm a fractional COO, builder and believer in doing work that actually matters.

22,000 people have chosen to follow my thoughts on work, life and whatever else I end up thinking out loud here.

So, thank you. 🙏 

I’m not entirely sure why I celebrate follower milestones.

But I do. So… here we are.

Since Jan 1st, this little corner of LinkedIn has grown by almost 2,000 people.

(This feels slightly surreal, given I’ve been on here for 9+ years and for a long time it was mostly me, my dad, a few friends, and the occasional recruiter checking in!)

This recent growth has come from the hiring posts I’ve been sharing. 

Each week, I share a roundup of genuinely good agency roles across marketing, social and communications. Roles I’d actually send to a friend.

Last week, an amazing copywriter saw one of those posts, applied, and now has an interview lined up. This alone made the whole thing feel worth it!

The goal of my content? 

To provide as much value as I can, share what I’m learning about scaling agencies and operations, and connect great people with companies doing interesting work. 

--

So, if you’re new here, hello! 👋

Probably a good moment to reintroduce myself.

I’m Lewis. Age 27.

A northerner now living in London.
A law graduate turned agency operator.
A believer in doing work that actually matters.

👉 Until Oct '25, I was COO at a leading personal branding agency, helping scale it into a seven-figure, fully remote business working with founders, CEOs and senior leaders globally. Learnt so much!

👉 I love travel (and was lucky enough to spend late last year in Australia, Fiji, Bali and New Zealand).

👉 I’m hugely passionate about the charity sector, and currently sit on two charity boards. 

👉 After my own battles with mental health, and losing my mum aged 21, I talk openly about grief and human leadership (and encourage others to do the same)

Right now, I’m building a few things:👇 

- An operations consultancy, working with agencies on ops, finance & hiring
- FUNC, an online marketplace for functional drinks and better-for-you products
- A new agency in a space I genuinely love (more on that soon!)

And this year, I’m designing work around life, not the other way around. 

More travel, more gym, more life, more 'me time'. 

If you’re here for hiring, leadership, building from 0-1, or the more human side of work - welcome. 

And if you’ve been here a while… thanks for sticking around. 🙏

One of the biggest lessons I learned in 2025:

Under-communication creates more problems than you ever anticipate.

In October, I shared a post announcing I was stepping away from a business to go travelling.

At the time, I didn’t think much of it.

In my head, the plan was clear.

I was still supporting one of our consultancy clients after leaving.

The team knew that.

I knew that.

But the client didn’t.

They saw the LinkedIn post before hearing anything privately, and their first reaction was:

“Lewis has left. Who’s my point of contact now?”

From my perspective, nothing had changed.
From theirs, their point of contact had suddenly disappeared.

Their knowledge gap came down to one thing:

I hadn’t given them the courtesy of a heads-up.

People rarely struggle with your decisions. They struggle with not knowing them.

This year, I'll operate by a few simple rules:

- Send the courtesy message.
- Share context early, not reactively.
- Keep people informed, so they’re not left guessing.

Over-communicating isn’t a weakness. It’s how trust actually gets built, especially as things grow.

When people don’t have clarity, they fill in the gaps themselves.

And it’s usually not the version you had in mind.

So, if you're a leader, manager, project lead or freelancer...

Remember,

Clear communication isn’t optional.

It’s part of the job.

--

♻️ Please repost if this message resonated.

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. I'm a fractional COO, builder and believer in doing work that matters. I'm on a mission to design work around life, not the other way around.

I’ve been using the phrase “designing work around life, not the other way round” a lot recently.

Partly because it captures something I’m trying to be more intentional about.

And partly because I’m still figuring out what it actually means for me.

It doesn’t necessarily mean working less.
Or escaping responsibility.
Or building some perfectly balanced, always-calm life... (I don’t think that exists).

What it does mean, I think, is starting from a different place.

Instead of asking: “What does my work demand of me?”

I’m trying to ask: “What kind of life do I actually want to live, and how does work support that?”

It’s a small shift, but I’ve noticed it changes how I think about most decisions.

For me, this isn’t a binary thing.

It’s not something you “achieve” and tick off.

It’s a mindset.

A process.

A way of noticing when work is taking over more space than it deserves, and deciding, consciously, whether that’s a trade-off I’m happy to make right now.

Some weeks, work will come first. 

Other weeks, life might take the front seat. For some family time and space to think.

Designing work around life, for me, is about being intentional in those choices - rather than defaulting to work winning every time.

These are a few of the questions I’ve been asking myself lately, and maybe they’re useful for you too:

- What am I optimising for right now (travel, energy, learning, money)?
- If nothing changed for the next three years, would that be okay?
- What parts of my work give me energy (and which drain it)?
- What does a “good” week actually feel like?
- Where am I saying yes out of habit?
- What am I protecting time for?

I don’t have crystal clears answers to all of these.

Some of them shift depending on what life looks like at the time. But asking them has already shifted how I approach my work, and how much space I'll allow it to take up.

It feels less about getting it right, and more about paying attention as things change.

Curious, what does designing work around life look like for you, in practice?

--

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. Right now, I'm on a mission to design work around life, not the other way around. I'm a fractional COO, builder and believer in doing work that actually matters.

5 awesome agency marketing jobs YOU can apply for this weekend:👇

--

1/ Account Director 
Raptor 
Salary: £55K - £65K (DOE) 
Location: London

Raptor is a culture-led, youth-first marketing agency working across brand, social, experiential and real-world engagement. In this role, you’ll lead 2–3 key client accounts end-to-end, owning integrated campaigns, managing budgets, driving account growth, and leading a team of up to 6 in a fast-paced environment.

--

2/ Content Manager (Executive Thought Leadership) 
Triangle 
Salary: £30K - £35K (DOE) (+ bonus) 
Location: UK-based 

Triangle are a thought leadership and personal branding agency working with an exclusive group of leading CEOs as well as C-Suite executives at billion-dollar companies who want to leverage their own personal voice to transform their business. In this role, you’ll turn podcast-style executive interviews into high-performing LinkedIn posts and long-form content, combining writing, research, content strategy, and strong client communication.

--

3/ Senior Account Executive (PR) 
Citizen Relations 
Salary: £31K - £34K 
Location: London

Citizen are a global PR agency focused on building authentic connections between brands and communities. In this role, you’ll take ownership of client programmes, managing timelines, developing media materials, pitching press and talent, supporting crisis comms, and presenting campaign results, while mentoring junior team members. A great opportunity to grow your career in PR.

--

4/ Senior Social Media Executive
Plus 1 Communications
Salary: £30K (DOE)
Location: Windsor

Plus 1 Communications are a global creative and communications agency working across consumer, lifestyle and culture-led brands. In this role, you’ll lead end-to-end social campaigns, creating high-impact content, running paid social, and optimising performance across Instagram, TikTok, LinkedIn, YouTube and X - helping shift social from reactive posting to strategically led, high-production work that matches the agency’s award-winning creative standard.

--

5/ Podcast Producer (Personal Brand)
7xContent
Salary: £25K-£35K
Location: Remote-first

7X are a specialist video-first podcast agency helping world-leading creators and brands turn conversations into high-impact content engines. In this role, you’ll own the strategy and production of Creator Playbooks - leading the founder’s podcast end-to-end, while also driving the marketing engine behind Callum’s personal brand and 7X’s content funnel across YouTube, LinkedIn, Instagram and email.

--

Every week, I share fresh roles across marketing, social and comms. All posted in the last 10 days, with salary shown.

♻️ Repost to share these opportunities with your network.

A lot of people go back to work tomorrow.

The inbox. Client calls. Team meetings. The familiar pace returning.

Before that kicks off, I’ve been thinking about a slightly different question.

Not simply 'what do I want to achieve this year'?
But 'how do I want to live while I’m doing the work'?

There’s something appealing about resolutions. They sound good in theory.

I’ve never been great with resolutions 
(and this will be the second year I haven't set any).  

They're pretty unforgiving. 

Binary. 

You’re either “on track” or you’re not.

And once you fall off, it’s easy to write the whole thing off (and just wait until the next year when you can set them again...)

Values feel more forgiving.

And, I think, more useful.

They’re not a checklist. Rather, they're a way of showing up.

Yesterday, I shared that in 2026 I’m intentionally designing work around life.

That isn’t a goal with a finish line.

It’s a lens I’m trying to come back to.

It shapes:

- how often I spend time with my family
- how present I am in my closest relationships
- how I treat the gym, health and my diet this year 
- how I think about travel (not as a break from work/life, but part of it)
- how I protect space, energy, and attention when everything feels busy

None of that looks especially impressive on paper.

But it changes how the days, the weeks and the months feel.

And maybe that’s the point.

So before work starts pulling at you tomorrow, maybe take a moment today. 

To decide what deserves protecting this year, even when work tries to crowd it out.

What do you want more of outside of work?

And what values will guide your decisions when things inevitably get busy?

No one’s going to ask you those questions.

You have to ask them yourself.

--

♻️ Please repost if this message resonated.

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. I'm on a mission to design work around life, not the other way around. I'm a fractional COO, builder and believer in doing work that matters.

5 agency marketing jobs YOU can apply for this weekend:👇

--

1/ Senior Account Executive - Publicity (Film & TV) 🎬
Substance Global
Salary: £30K - £34K (DOE)
Location: London (Hybrid)

Substance Global are an independent, insights-led digital marketing agency working across Film, TV and entertainment, with teams in London and globally. Known for their collaborative culture and creative ambition, they deliver high-profile campaigns blending strategy, publicity and innovation. In this role, you’ll support Film & TV publicity campaigns, working on media liaison, client relationships, screenings, premieres and events. A fast-paced role for someone organised, confident and plugged into Film & TV culture.

--

2/ In-House Content Creator
HonestBrands
Salary: £40K - £50K (+ bonuses) 
Location: Remote (UK / Barcelona preferred)

HonestBrands run a beginner-to-advanced e-commerce training community helping people build real brands across Amazon, TikTok and Shopify. Content sits at the centre of growth. Your job is simple: create a high volume of high-quality content that drives demand. You’ll work closely with the founders on organic, paid and long-form content that builds trust, attracts the right audience and scales repeatable content systems.

--

3/ Senior Account Executive (Public Relations)
Group42
Salary: £28K - £30K (DOE) 
Location: London

42 Bruton, part of Group42, are a high-growth boutique PR agency working with ambitious scale-ups and challenger brands across the UK and US. Known for sharp positioning and clean execution, they deliver storytelling that drives real audience and investor engagement. You’ll support PR and digital campaigns across lifestyle, FMCG, travel and tech, working on media relations, content and client comms.

--

4/ Account Executive
adam&eveTBWA
Salary: £30K (+ bonuses)
Location: London

adam&eve\TBWA are a global creative agency built on the belief that emotion drives business growth. As the European hub for one of TBWA/Omnicom’s longest-standing global clients, the London team delivers fully integrated campaigns across ATL, digital, social, CRM, POS and internal comms. You’ll support the day-to-day delivery of international campaigns alongside senior account, creative and partner teams.

--

5/ Marketing Assistant
Signal Group
Salary: £26.6K - £26.8K
Location: Watford

Signal Group are a growing, people-focused marketing organisation delivering collaborative, detail-driven campaigns for a range of clients. They place strong emphasis on developing talent and long-term growth. In this role, you’ll support campaign delivery, brand consistency, research, performance tracking and reporting. A strong entry-level opportunity to gain hands-on experience across marketing.

--

Every week, I share fresh roles across marketing, social and comms. All posted in the last 10 days, with salary shown. 

♻️ Repost to share these opportunities with your network.

PS. Check out my comments section for links to every role.👇

We’re very good at being busy.

But, we don’t check in nearly enough on our energy.

Meetings.
To-do lists.
Deliverables.

Important, yes. But only part of the picture.

Some of the things that matter most aren’t obvious while you’re in the middle of it.

Energy. Presence. How you feel at the end of the day, when the laptop closes.

I’ve been paying more attention to that lately.

Not simply what I’m working on, but how the work leaves me feeling.

Energised. Or, drained.

Because you can be doing all the “right” things, ticking off tasks from your to-do list, and still finish most days feeling depleted.

Intentional life design, I’m realising, starts in these small moments.

In patterns you notice early, before they harden into defaults.

What consistently gives you energy.
What slowly takes it away.
What you’ve normalised, simply because it’s familiar.

So if there’s one thing worth paying attention to this week, maybe it’s this:

At the end of each day, pause for a moment and ask yourself:

Did today’s work give me energy, or take it away?

Answer this honestly.

You could even treat it like a simple energy audit - 'red, amber, green' your tasks, or loosely score them based on how much energy they gave you.
 
(I might write more on this separately).

Because how your work feels, day after day, matters more than we often admit.

Curious, when you think about your last few working days: what’s been giving you energy lately?

--

♻️ Repost if this resonated.

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. I'm on a mission to design work around life, not the other way around.

Today reminded me how much depth can exist in a short conversation.

Even with someone you’ve never actually met.

Earlier today, I chatted with George for 30 mins.

We’d been connected on LinkedIn for about six years.

But until today, we’d never actually spoken.

And as it turns out, I first reached out back in 2019.

Today was the first real conversation.

We started with work.

Marketing. Social media. Creative careers. Where things are heading. The challenges and the opportunities for companies and those looking for new opportunities. 

Then, quite naturally, it shifted.

Mental health and wellbeing - particularly for men.

Grief and loss. Identity.

Family. Relationships. The stuff beneath the surface.

All with someone who, until today, was effectively a stranger.

What struck me most was how easy it felt once we moved past the polite first few minutes.

Many of these topics can feel hard to talk about - especially as men, and especially with people we don’t really know yet. 

There’s often a sense you should keep things light and 'professional'. 

(especially when you've connected originally on LinkedIn)

But when there’s openness on both sides, it doesn’t feel forced.

It feels human.

It was a rich, thoughtful, wide-ranging conversation. 

The kind that reminds you how much depth can fit into a short window of time (if you let it).

One more thing that feels worth sharing:👇 

George has a book coming out next week.

"Be A Man About It: Building a Healthier Idea of Masculinity" (22nd January) (more details in comments) 

After the conversation we had, I’m genuinely looking forward to buying it and sitting with it properly.

Stephen Fry described it like this:

‘An absolutely fascinating enquiry into the nature of masculinity, coming at a time when it's really needed."

If the book carries even a fraction of the openness, depth and honesty that came through in our call, it’ll be an important one.

So, thank you, George. I’m really glad we finally connected properly.

Today made me realise how much we often leave unsaid, and how powerful it is when we don’t.

--

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. Right now, I'm on a mission to design work around life, not the other way around. I'm a fractional COO, builder and believer in doing work that actually matters.

Most people don’t have a time problem.

They have a thinking problem.

Or more accurately, they’re trying to think and execute at the same time.

This rarely works.

One thing I’ve been paying more attention to lately is separating strategy time from execution time.

Intentionally. 

Because when everything is 'execution mode', you default to reacting.

Emails. Slack. Tasks. Requests. WhatsApp messages.

And when thinking time is squeezed into the 5- or 10- minute gaps between meetings, it never really gets the space it needs.

There are a few ways I’ve seen this work well:

1/ A dedicated strategy day each week (I'm trialling next week!)
2/ Every morning (for ~2 hours) as locked-in thinking time
3/ Or, weaving smaller “thinking blocks” into each day

There’s no single right way. Do what feels right for YOU. 

And if anyone tells you that their way is the 'best way'...

Don't listen to them...

I was listening to a podcast clip with Leila Hormozi, and I wanted to share one line with you:

“If your week isn’t planned by Sunday, you have already lost the week.”

And for me, this makes perfect sense.

Not because Sunday planning magically solves all your problems. But because unplanned weeks get dictated by everyone else’s priorities.

Strategy time is where you decide:

- What actually matters this week
- What doesn’t need doing at all
- What can wait

Execution time is where you do the work.

Mix them together, and both will suffer.

So if things have felt busy but oddly unproductive lately, maybe this is the place to look.

Not “how can I do more?”

But: "When is my thinking time?"

--

♻️ Repost to share this message. 

PS. hi, I’m Lewis! 👋 I share reflections on business, life and travel. Right now, I'm on a mission to design work around life, not the other way around. I'm a fractional COO, builder and believer in doing work that actually matters.

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The Battle

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Lewis Alexander Baxter

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The Battle

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Olly Hudson's LinkedIn Performance

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