Amazon

Director, Software Development

Senior Software Development Manager

Software Development Manager - SCOT

Sr. Technical Program Manager - GIPA

Amazon Payment Services

As the leader of the global technology function at Amazon Payment Services, I am both passionate about and dedicated to re-imagining digital payments for customers and merchants throughout the Middle East and Africa region. 

My responsibilities encompass tech pre-sales and solutioning, merchant integration, software development (for new and existing products), infrastructure management, technical operations, information security, and data engineering. Additionally, I oversee the technology function responsible for delivering seamless payment products and experiences for Amazon shoppers throughout MEA stores (UAE, KSA, EGY, TR and ZA). 

Together, our aim is to provide simple, affordable, and trusted payment experiences for merchants and customers across the MEA region.

Head of Technology

Direct Energy

Promoted to build and lead 5-member team in designing, developing, and managing decision-support application and tools for front-office trading group, integrating with trading/supply, operations, risk management, pricing/structuring, settlements organizations.

IT Manager - Decision Support Tools, Supply

Extended inward-focused IT capabilities to external customers. Developed capabilities that underpin key business processes within the industry lifecycle including trading, scheduling, asset management and optimization, demand-side response, and settlements. 

* Challenged with building team, processes, and systems to support organic business growth into new market space with demand response management product (multi-million dollar project). 

* Leveraged technology to empower several key, new revenue streams for the business unit.

* Handpicked by senior leadership to course-correct and manage delinquent security appliances workstream of major datacenter migration that had put entire project at significant risk of missing deadlines. 

* Invited to join M&A (and other structured deal) due diligence teams after demonstrating thought leadership in both technology and operations to commercial stakeholders. 

* Updated business continuity program to eliminate operational risk from disruption to business-critical systems.

IT Manager - Digital Marketing, Upstream and Trading

Managed IS development and support function for variety of business-enabling systems across US power markets. Built and directed team of 6 IT professionals.

* Functions Supported include:

   a) ISO Settlements (NEPOOL, NYISO, PJM, CAISO, MISO and ERCOT) / nMarket Allocation  Manager and custom SSRS reports
   b) Scheduling and ISO Trading / nMarket Power
   c) Upstream Power / OSIsoft PI System and various other systems
   d) ERCOT Asset Optimization and 24 Hour Real-Time Trading Desk / nMarket Power
   e) ERCOT Asset Dispatching / OSI Monarch GMS

* Major Initiatives Lead:

- Texas Nodal Market Transition (Go-Live and Post Go-Live Support)
- Generation Management System (GMS) Implementation (Inception to Operations)

* Managed Business Continuity Planning and Disaster Recovery plans for Direct Energy Upstream & Trading

IS Manager - Power Asset Optimization, 24-Hour Real-Time Trading Desk, and Upstream Power

* Developed a 3 year architectural - enterprise message bus centered - vision  for our Upstream and Trading business unit

* Developed a Data Integrity business case for our Upstream and Trading business unit

* Developed an interface for gas pipeline data with Bentek Energy

* Managed a Market Data Service initiative to consolidate Market Data into a single repository

* Managed environments to support our Proprietary Trading applications

* Managed testing environments for the Texas Nodal Initiative and various other initiatives

* Supported Proprietary Trading applications

Senior Analyst - Architecture and Proprietary Trading IS

* Lead the design, implementation and testing of the Trade Capture migration from a Java based API to a FIX based system with the Intercontinental Exchange (ICE)

* Developed various solution components in Java and TIBCO

* Supported DealCapture and E-Confirm applications

* Developed Retail Credit Risk BI solution to support B2B business better evaluate/assess credit exposure

Senior Analyst - Wholesale/Retail Interface IS

* Provided technical leadership over design, implementation and testing of the SAP HR implementation project, to replace existing PeopleSoft implementation

* Actively participated in the business blueprinting of to-be HR processes, and translating the processes into system functional requirements

* Provided technical leadership over design, implementation and testing of the Canadian Benefits outsourcing project as well as coordinating the Payroll Outsourcing Project 

* Initiated SAP ECC 6.0 upgrade recommendation and laying project foundation

* Lead the testing and training for the Scanning Solution of the Procure-to-Pay project

Senior Analyst - Corporate IS

British Gas

* Led a project to develop an absence management system and managed its deliverables

* Collected the requirements, designed and implemented system using an agile customer centric development methodology

* Successfully sold the system to different areas of the business which is now being rolled out across British Gas Residential IS as well as British Gas Business IS

* Supported and administered the system in production for 100 users, with about 1,000 users being targeted for the short term

*Delivered project benefits estimated to save 0.5 FTE in each of the areas that it is rolled out to

Senior Analyst

* Collected the requirements, designed and implemented a deal capture system to automate energy trade entry from ICE and NGX into the company’s risk management system

* Supported the system in production, providing second level support

* Developed a front end application to the system to make it self-administrative

* Delivered project benefits estimated at: saving 2 FTE, reducing the error entry rate to 0.5% and the Value at risk by $2.5 Million

* Researched Natural Gas storage fundamentals in North America and investigated potential of its use within the Wholesale’s group portfolio

Senior Analyst - IS EMG

Integrated Voice Communications

* Managed the installation of new equipment and periodic updates (both software and hardware)

* Marketed and sold new VOIP (Voice over Internet Protocol) routes to various international destinations around the globe

* Programmed Cisco Routers and CPM (Computer Protocol Malaysia) voice gateways

* Maintained a set of Windows NT servers and Cisco gateways

* Managed 24/7 customer support (both technical and sales) by email/phone/fax

* Maintained excellent written and verbal communication skills as well as rigorous documentation

* Coordinated with team members in different countries to ensure quality voice service

Founder and Managing Partner

Tech Director at Amazon Payment Services | Follow for posts about Leadership Development and Career Growth | Leadership & Career Mentor | Author Of Leadership in 60 Seconds

I ​am a global technology executive with over 20 years of experience. I am currently Director of Software Engineering at Amazon, leading the Technology function for Payments across the Middle East and Africa. In this role, my aim is to make the payment experience of our merchants (Amazon Payment Services) and customers (Stores) the most simple, affordable, and trusted.

Over my career, I'm honored to have delivered award-winning transformational initiatives that have created competitive advantage, enabled business growth, and exceeded customer expectations.

Known as a forward-thinking problem-solver ― skilled in both business and technology strategy ― I adapt and plan for evolving market needs, delivering initiatives with speed and agility. I am also deeply passionate about building, developing, managing, and leading high-performance teams. A strong communicator and relationship builder, I partner effectively with cross-functional stakeholders and am a trusted advisor within the company.

Ever since I stepped into my first managerial role, more than a decade ago, I quickly realized the profound impact strong leadership has on individuals, teams, and organizations. From that moment, I made it my mission to empower others in their leadership journeys, guiding them to reach new heights in their careers.

In support of this mission, I have developed a community on LinkedIn of over 70K+ like-minded professionals with whom I actively support, engage, and share daily content on leadership, management, and career. I have been recognized as a LinkedIn Top Voice (Blue Badge) and ranked #1 LinkedIn Arab World Creator in Management and Leadership. 

Outside of work, I am passionate about everything automotive, especially F1 racing (Forza Ferrari!). I enjoy sports in general, both playing and watching. I also have a keen interest in collecting fragrances, working out with a focus on strength training, and all things food—from learning about it and exploring new cuisines to preparing dishes and hosting gatherings. However, my favorite pastime is spending quality time with my family. 

Languages: English 🇺🇸 Arabic 🇱🇧 French 🇫🇷

Omar Halabieh

Medtech Brand Academy

Bringing brand strategy tools, frameworks, and principles from over 20 years in the industry: manufacturer and agency experience to medtech marketers and strategists. 

Learn what your MBA didn't teach you
Lead your agencies to excellence
Launch your medtech career to the top

Founder

The Legend Effect Podcast

Creator and host - help you master the hidden forces of influence and attraction to transform from a corporate employee to legendary business owner.

Podcast Host

Legend Letters

Legend Letters. The weekly newsletter and podcast that gives you the best strategies to make your mark and live your version of legendary - in your inbox - every Sunday.

Writer, Founder

Healthy Brand Consulting

Principal, Founder

Healthy Brand with Howie Chan

The Healthy Brand with Howie Chan Podcast

Our mission is to bring you lessons, learnings and inspiration from the best and the brightest minds behind the brands that impact our health. 

You’ll learn how marketers, communicators, and business leaders have navigated their careers, united teams, built businesses, and made the decisions that shaped their company, product and personal brands.

Real Chemistry

Managing Director, Brand and Marketing Strategy

Sr. Group Director - Brand and Marketing Strategy

A member of the WCG (a W2O Group company) leadership team, leading all integrated marketing and brand strategy engagements. Clients are either emerging or re-emerging brands, looking to forge new perceptions and move the needle on their business objectives. They include start-ups and Fortune 500 companies spanning healthcare, technology and consumer.

WCG is an insights-driven marketing and communications agency that blends the science of audience architecture, the art of creative storytelling and the mastery of integrated communications to galvanize our client’s business strategy and help mobilize the audiences they care about.

Our philosophy is great people, great work. So let's find a way to work together!

Group Director - Brand and Marketing Strategy

Responsible for marketing strategy development, strategy consulting, brand positioning, brand integration, communications strategy and client relationships. 

Primary areas: Medical devices, Diagnostic equipment, Pharma, Biotech, High Tech, Start-ups

Account Director

Philips Healthcare

Global representative for all marketing and sales activities. Worked closely in a cross functional venture team to lead the gathering of customer needs and prototype development for a novel and game changing medical device. Responsible for KOL relationships and evidence strategy. Managed and drove marketing activities across Philips and partnering company in a development and commercial collaboration setting.

Strategic Marketing Director

Medtronic

Global representative for a line of defibrillators and leads. Experience in developing and executing marketing strategies, agency work in copy and visual, pricing studies, virtual team management and product development.

Global Product Marketing Manager

Responsible for managing clinical trials in four sales territories. Experience in training (physicians, nurses, sales force), customer relationship management, OR support, program management and clinical protocols.

Sr. Field Clinical Engineer

Developed and presented a model to manage a corporate research portfolio
Analyzed the Atrial Fibrillation market
Engaged in adult stem cell therapy for MI

Scientist/ Biotech Business Analyst

Led analysis efforts on a research program that focuses on delivering biological therapy for acute myocardial infarction–heart attack.

Biomedical Engineer

Singapore Armed Forces

2nd in command of an Artillery Battalion, responsible for strategy and operations. The "on the ground" leadership experience has shaped how I lead teams and influence people to bring their best.

Battalion Operations Officer

The Brand Explorer - Taking brand thinking to places it's never been :: Creator of Legend Letters, Founder of Healthy Brand Consulting

You will never lead a legendary life

So don’t tell me that

You can establish authority, attract a following, and grow your influence

Because the reality is

You’re too late and there is too much noise

And don’t ever listen to people who say

Make your mark by sharing your gift  

Because your time on Earth is limited

(Now read it backwards)

:::

I was a stem cell scientist, but I knew I was never going to be great at it.

My parents were adamant that my college education would go down the drain if I changed jobs.

I left anyway. It wasn't easy.

After a decade working for large medtech companies in multiple roles, my real transformation came when I moved to San Francisco.

In my first assignment at the agency, I worked with the managing partner and completely rebranded a multi-billion dollar company.

That was it. I was hooked.

In the next 8.5 years, I launched dozens of products and companies, leading to multiple promotions. 

When I was let go from the firm on April 2022, I was a Managing Director of Brand Strategy, working directly with clients totaling about $15M worth of business. 

I became a corporate dropout.

Now I work with organizations and individuals on how to establish authority, build attraction, and grow their influence.

My Mission: To help 1 million people live their version of legendary.
https://www.howiechan.com/

Here's how I can help you:

1) LEGEND LETTERS
The weekly newsletter that helps you influence human behavior for good using principles based on human truths (brand, persuasion, attraction)

Sign up: LegendLetters.co/subscribe

2) 60 MIN STRATEGY HOUR 
Whether it's digging into your personal brand, business brand or LinkedIn strategy, let's spend this time solving problems and kicking a$$! 

Learn more: www.howiechan.com/power-hour

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Omar Halabieh

Howie Chan

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