Don’t decide without the data. And don’t act without the insight.

I’m Onyinyechi Obi, a strategic data analyst who helps FinTech, SaaS & HealthTech leaders turn data chaos into confidence so they can make bold, evidence-based decisions with speed and certainty.

From growing up as a house help in Nigeria to earning an MSc in PR & Marketing Communication and becoming Google-certified in Data Analytics, my journey taught me two truths:

🔹 Data without communication is noise.
🔹 Insights without action are wasted potential.

Today, I combine technical mastery (SQL, Python, Power BI, Tableau) with executive storytelling to build decision systems, not just dashboards.

Because in high-stakes industries, clarity isn’t nice-to-have.
It’s survival. 

Here’s How I Drive Impact:
🔹 At The Analyst Hub, I ended data chaos for leadership:

Built automated pipelines (Snowflake → SQL → Power BI), cutting reporting time by 40%
Turned fragmented metrics into one source of truth restoring trust in decisions
Answered: “Why are we still guessing?” with real-time KPI visibility.

🔹 In global development (Abia State Gov, World Bank FADAMA III, KPMG US):

Saved $2.3M+ by optimizing supply chains using feedback data
Translated complex policy insights into strategy briefs & public messaging
Delivered audit-ready datasets with full compliance traceability

My Mission?
To help scaling tech teams stop flying blind.

I don’t just report what happened.
I answer:

❓ “Why did it happen?”
❓ “What might happen next?”
❓ “How do we act now?” 

That’s the difference between reporting and strategic analysis.

Who Should Work With Me?
If you're leading a team where:

Dashboards exist but no one trusts them
Growth feels unpredictable
Risk hides in plain sight
Then let’s talk.

DM me “CLARITY” — I’ll send you my free Executive Decision Brief Template.
Join 4,722+ thinkers in DataLog, my weekly newsletter: linktr.ee/onyinyechobi

#DataAnalyst #FintechAnalytics #SaaSBusiness #HealthTechData #SQL #Python #PowerBI #Tableau #DataStorytelling #StrategicAnalytics #DataDrivenDecisions #Wise

Onyinyechi Obi

Built To Impact

- Managed and resolved conflict resolution effectively. Listen to customer needs, respond with timely and helpful replies, and continuously improve service quality based on feedback.
- Diagnose customer issues, implement effective solutions, and follow-up to ensure complete resolution and customer satisfaction.

Customer Support Manager

Eimar Construction & Consulting Ltd

• Screened, interviewed, and recruited 5 new employees using Applicant Tracking System (ATS) software.
• Onboarded 7 new employees using Learning Management System (LMS) software to provide a comprehensive and engaging onboarding experience.
• Evaluated the performance of 50 employees using Performance Management System (PMS) software to identify areas for improvement and highlight strengths.
• Maintained the confidentiality of employee data and records in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Certified Human Resources Generalist

Zedco Real Estates 

• Achieved a 95% client retention rate by consistently exceeding client expectations and proactively addressing their needs.
• Developed and executed targeted upsell and cross-sell strategies, leading to an 85% increase in revenue from existing clients and exceeding quarterly sales targets.
• Acted as a trusted advisor to clients, resulting in a 98% increase in client renewals and expansion opportunities.

Customer Success Manager - CRM-Professional

IDIOLNUPO Intl. Bridal Wears

• Developed tailored strategies for engaging new customers and expanding sales territory, leveraging
expertise in Zapier, and HubSpot.
• Developed successful customized strategies for engaging new customers and expanding sales territory.
• Provided first-line operational support to all points of purchase by email and telephone, which reduced the delay in providing exceptional support by 90%.
•Served as the main point of contact for 40+ client executives, and managed their accounts with accurate discretion for a long time.

Account Manager

Digital Witch Support Community

- Developed effective Standard Operating Procedures (SOPs) and documented workflows, improving company processes.
- Solved 50 - 70 tickets daily which led to 70% of positive reviews by the customers.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Contributed to the efficient operation of the school by optimizing administrative workflows, which included appointment scheduling, records management, and client data organization.

Customer Service Representative

Festlad Educational Academy

- Managed and resolved conflict resolution effectively, thereby fostering the workplace. 
- Reduced customers' complaints by 30% through escalated grievance resolution procedures.
- Successfully managed 2000+ students' accounts simultaneously without a single complaint from
   any account holder in 1 year.

Proactive Human Resources Administrative Assistant

CUSTOMER SERVICE SPECIALIST | PROACTIVE HUMAN RESOURCES 💫 Customer Retention is my biggest flex 🎯 Hire Me Now To Streamline Your Support Processes for Maximum Results

My goal is to take your operations to the next level, increasing efficiency and driving customer satisfaction. With my expertise, you can count on a streamlined business that delivers results.


Hello there! 🙌 Thanks for visiting my profile. I am Mercy, a Customer Success Specialist with a proven track record of delivering exceptional customer service and forging strong client relationships. I'm a dynamic and adaptable professional who understands the needs of clients and provides tailored solutions to manage portfolios, resolve issues, and identify growth opportunities. 


Why You Need My Services? 💡

📌 I have a proven track record of delivering great customer service across various channels, including email, phone, and live chat.
📌 I excel at retaining customers and building strong relationships.
📌 I am skilled in CRM and can manage client portfolios effectively.

Areas of Expertise

📌 Strong communication and interpersonal skills.
📌 Passionate about providing excellent customer service and driving client satisfaction.
📌 Customer Relationship Management (CRM)
📌 Strong Administrative and Technical Support Skills
📌 Expert in troubleshooting and resolving customer issues.
📌 Highly organized and can handle a variety of tasks simultaneously.
📌 I have strong data entry and human resources skills.
📌 Experienced in both inbound and Outbound Calls
📌 skilled in resolving conflicts and finding win-win solutions that satisfy all parties.
📌 Human Resources Administration
📌 Client Engagement

Technical Skills: 

📌 WhatsApp, Email, Skype, Zoom, Slack and Google Meet: For effective virtual meetings and seamless communication and collaboration among team members.
📌 Freshdesk, HubSpot, Zendesk, Intercom, and Salesforce: For excellent customer support and service.
📌 Drive and Dropbox: To securely store and share information and files.
📌 Google Docs, Sheets, Drive, Gmail, and Meet: For efficient scheduling, appointment management, and time optimization.
📌 Zapier, Monday.com, Asana, Trello, Click-Up: To effectively manage projects and collaborate with team members.
📌 Microsoft Word, Excel, Access, PowerPoint: For professional documents and data analysis.
📌Facebook, Messenger, Instagram, YouTube, Twitter, Telegram: Community coordination. 

If you're looking for a dynamic and adaptable customer success specialist who can deliver excellent results, I'm the perfect fit. I'm excited to chat with you and learn more about your needs.

Reach out to me at Vanessanwuba15@gmail.com. Together, let’s redefine exceptional customer support!

taplio

The Battle

Onyinyechi Obi

Mercy Nwuba 🔊

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