Reset Camp

The Reset Camp: A Transformative Retreat for Modern Minds!
Struggling with a fast paced lifestyle, burnout or a daily routine? Get a chance to disconnect
from the chaos of a modern world through our beginner-friendly, Vipassana-inspired retreat
aimed at reviving your mental, emotional, and physical well-being.
🧘‍♂️Why Reset Camp?
● Adapted for beginners, zero experience required!
● Learn ancient Vipassana techniques for modern resilience.
● Nurture your body with gourmet meals crafted by our chef specialising in food for
longevity.
● Limited spaces for personalised attention.

Founder

Directimo

Advisor

CREOATE

Utopia Analytics

Utopia Analytics is a leading provider of AI content moderation with a full suite of products: AI Moderator, AI Claim handler, AI Support Hero, AI Text Analytics and AI Consulting.

Carbon

Carbon is helping companies build globally distributed product and engineering teams
As a technical hiring partner in strategic nearshore markets, it enables global companies to scale product & engineering teams outside of HQ.

MEETOPTICS

MEETOPTICS is making photonics more accessible by helping thousands of engineers and researchers find the optics they need.

Getting specialised optical components for photonics technologies can be complex and time-consuming. With over 100 000 optical components, each with tens of specifications crucial to performance and thousands of suppliers, you could spend days or weeks searching for the right components to build your setup or new photonics device.

MEETOPTICS has a clear objective: making the search for photonics technologies easy and accessible.
MEETOPTICS is a central platform with a highly customizable search engine designed especially for researchers and optical engineers, making it easy and fast to find, filter and compare optical components from suppliers around the world.

ActioGlobal®

Actio Global is a boutique consultancy supporting the digital transformation of leading global organizations such as Unilever, Danone, Angelini Pharma and Adevinta.
Actio Global has developed a proprietary, hands-on methodology that it deploys in order to support its clients in building agile high-performance organizations.

Paternity leave 

Spending time with my two young children and learning about balance, patience and self-awareness

Stay-at-Home Parent

Adevinta

Adevinta is the leader in online classifieds marketplaces, providing technology-based services to connect buyers and sellers, from job offers to real estate, cars, consumer goods and more. Adevinta operates online marketplaces in 10 countries with an average of 3 billion visits every month.
Adevinta is the leader in online classifieds marketplaces, providing technology-based services to connect buyers and sellers, from job offers to real estate, cars, consumer goods and more. Adevinta operates online marketplaces in 10 countries with an average of 3 billion visits every month.
As a COO Europe:
- Operational responsibility for 11 operations in 5 countries with 1000 employees and more than €170m in revenues
- Grew revenues by +16% and increased Ebitda by +50%
- Led the Post Merger Integration in Europe after the acquisition of eBay Classifieds
- Led the strategy process across European Markets focusing on the transformation to a transactional business model

COO European Markets

- Operational responsibility for 13 operations in 16 countries with 1500 employees and more than €160m in revenues
- Drove an innovative transformation program while delivering on ambitious financial targets from public markets. I have delivered a topline growth of 16% p.a., improved Ebitda by more than 50m€, while completely revamping the operational model, portfolio structure and product mix. 
- Transformed the culture, the technology stack and the operating model across a portfolio spanning Europe, Latam and North Africa.
- Played a key role in Adevinta's acquisition of eBay Classifieds for 10B€ in 2020, leading several due diligence streams, dealing with competition authorities, leading the post-merger integration program in Europe and delivering 30m€ of synergies in 6 months.
- Led the investment of more than 30m€ in startups and VC funds (proptech, fintech, mobility) and oversaw several M&A transactions across the full deal lifecycle.

SVP for Global Markets

Distilled SCH

Distilled is the home to Ireland’s  four most successful internet brands: Adverts.ie, Daft.ie, DoneDeal.ie and Gumtree.ie
As a Board Member, I have worked closely with the Founder & CEO in order to support Distilled on its growth path.

Board Member

I am passionate about growing people, organizations and businesses as an Advisor, Board Member and Entrepreneur.
I advise technology companies that are looking to accelerate their growth, by improving their go-to-market and building the right organizations and operating models.
As a Board Member, I have more than 10 years of experience with marketplaces companies in Europe, with revenues between 40m€ and 200m€.
As an SVP and COO Europe with Adevinta, the leading online marketplace operator, I have led a P&L of over 170m€ in revenue and 1500 employees, driving an innovative transformation program. I have delivered a topline growth of ~15% p.a., improved Ebitda by more than 50m€, while completely revamping the operational model, portfolio structure and product mix.
I have extensive experience along the whole capital lifecycle, from venture investing to public markets. As a C-suite at Adevinta i have been part of an 8B€ IPO and the 10B€ acquisition of eBay Classifieds, gaining a deep understanding of public markets and governance. I also oversaw the investment of more than 30m€ in startups and VC funds (proptech, fintech, mobility) and led several M&A transactions.
As an Entrepreneur, I started 4 companies and these battle scars help me empathise with founders. My current project is Reset Camp, a meditation bootcamp for modern minds, aiming to make meditation more accessible and empower people on their journey of self knowledge.

Ovidiu Solomonov

Enrise HVAC Solutions Ltd.

Enrise HVAC Solutions: an innovative start-up in the HVAC and Clean Technology Industry. My role encompasses:

- Crafting business and technological strategies
- Agile project management
- Proficient data analysis and database management
- Developing software and reaching the best prediction with machine learning algorithms 
- Elevating user experience (UX) and user interface (UI) across all client communication channels (website, app, online shop, distribution channels,...

Chief Technology Officer

X5 Group

●	Designed and developed the turnkey project Х5 Bank – new solution for all clients of X5 Retail Group (retail chain: Pyaterochka, Perekrestok)  - launched MVP (unique debit card (X5 Card) where financial and payment services are combined with loyalty programme of Pyaterochka and Perekrestok) over a six-month period.  
●	Developed the strategy, defined the product line and loyalty programme
●	Built the brand, registered new trademarks  - Х5Bank, X5Card and X5Pay
●	Organized UX-UI Design - Clients have an opportunity to get X5 Card in apps of Pyaterochka and Perekrestok and in supermarkets (physical channel, QR in shelf-banners). 
●	Developed and implemented customer support for Х5 Bank clients in various communication channels - launched new channels such as: call centre, social media support, web-site and mob version of this.
●	Developed customer relationship management (CRM) programme. Launched first campaigning in digital and phygital channels: on-boarding, cross-sell, up-sell, retention campaigning
●	Designed of the communication-focused and creative development strategy
ACHIEVEMENTS:
●	MVP launched in time, agreed by shareholders

Director of Customer Care and Marketing Department

Sberbank

●	Built an effective management model in a distributed Call Centre to provide Sberbank customer care via various communication channels (voice, chat, video, social media, bots)  -  11,500 subordinates (10 sites).
●	Implemented new AI-based technologies to improve the quality of forecasting of Call Centre operating load, as well as staff loss, error forecasting, and quality control automation  -  over 25% of contacts underwent ML-based analysis. 
●	Developed and implemented a strategy for the operation of a distributed Call Centre within a single seamless customer journey in the Ecosystem (partners, subsidiaries, core banking business)
●	Built a model for financial analysis and resource planning for the project implementation on service support in the Sberbank Call Centre for subsidiaries and partners of Sberbank - Creation of a unified support model within the Ecosystem
●	Started new Call Centre placement (physical and remote ones) -  gained expertise in organising remote working.
●	Used Route Causes Analysis for customer service improvement - FCR increased up to 87%, a share of RTDM scenarios about 15% from all requests in Call Centre.

ACHIEVEMENTS:
●	In 2020, began to maintain 50+ new products of Sber Ecosystem. 
●	Developed a unified knowledge base for employees and bots based on the graph model (MVP launch)
●	Facilitated the worldwide recognition of CC – participation and victory in international competitions (ECCCSA in London 2019 and 2020, ICXA in Amsterdam in 2020, Stevia Awards 2020)

Managing Director

Mobile TeleSystems OJSC

●	Accounted for the team formation and operational activity of the В2В channel (123 subordinates) 
●	Organised effective operation with all segments of the В2В market -  growth in all areas
●	Effectively launched a telemarketing channel in the SMB segment
●	In 2017, launched project sales, resulting in positive revenue growth on a year-to-year basis, and hit the highest at the end of 2018 + 8% year-to-year - Over the last 3 years, the market share has regularly grown by 1-2% per year.
●	In terms of the Company’s entry into new markets -  System integration (purchase of NVG), Cloud MTS, МТS Banking, E-Health, Big Data, E-learning, IOT facilitated effective launch of sales in the regions 
●	Annually organised major client conferences for 300 clients to increase awareness of new products and sales - Such events were requited within half a year.
ACHIEVEMENTS:
●	Over the last 3 years, the В2В channel has been in the TOP 5 best regions for convergent business in Russia

Director of Corporate Client Relations Department

●	Accounted for the allocation of the revenue budget and executed control over the implementation of the key marketing indicators of the segment for the Russian regions.
●	Elaborated the marketing development strategy (insights, product, case study, USP, creation, promotion) 
●	Analysed campaign effectiveness (commerciality, effect, subsequent tests) 
●	Accounted for the formation of the customer base management strategy (preservation, development, loyalty, service)
●	Managed to effectively organise the process of product and service promotion in regional markets: sponsoring, BTL, ATL, digital 
Achievements:
●	Career progress within the Company from Head of Marketing Unit for B2C Market to Marketing Department Director (B2C and B2B markets).
●	Developed and implemented the marketing department structure in Saint Petersburg branch It was recognized as effective and introduced in all Russian regions in 2012
●	Over a 5-year period of service, managed to achieve leading positions in terms of the active customer base within the territory of the North-West Macro-region

Head Of Marketing Department

●	Effectively managed operational activities and resources in the Call Centre to ensure the appropriate level of servicing (392 subordinate employees); 
●	Coordinated customer service provision in 9 regions of the North-West in accordance with the procedures and regulations approved by the Company; 
●	Participated in the development of programmes aimed at improving the quality of service provided to increase customer satisfaction;
ACHIEVEMENTS:
●	Developed and implemented new self-services for customer convenience, which were implemented at the Russia-wide level later on;
●	Improved Customer satisfaction index in Call Centre by 30%.
●	Reduced employee churn rate by 50% (reached 36% per year)
●	Participated in the International competition Crystal Headset as part of the Call Center World 2009 forum, and won the category Team Leader of the Year.

Head of Call Center

●	Provided reference and information services to customers;
●	Managed the operational activities of the Division and coordinated employees’ performance;
●	Executed control over the quality of reference and information services provided by employees;
ACHIEVEMENTS:
●	Career progress within the Company from Specialist to Division Head   
●	Managed to achieve effective interaction under the Incident Management

Head Of Division

With over 15 years of experience in marketing and customer experience, I am a passionate enthusiast of digital technology. I have led innovative and impactful projects in Russia's leading retail, telecommunication, and financial companies as well as with Canadian HVAC startup. I have a master's degree in business administration and a diploma in data science, which enable me to leverage data and analytics to improve business results and customer satisfaction.

Most recently, I was the Director of Customer Care and Marketing Department at X5 Group, where I designed and developed the turnkey Х5 Bank project, a unique debit card that combines financial and payment services with the loyalty program of Pyaterochka and Perekrestok. I managed the strategy, product line, brand, trademarks, and UX design of the project, and launched the MVP in six months, integrating the X5 card into the X5 app successfully. Previously, I was the Managing Director at Sber, where I built an effective management model for a distributed call center with 11,500 subordinates, implemented AI-based technologies to optimize forecasting, quality control, and staff retention, and created the first cross-platform video service product for B2C clients during the Covid-19 pandemic. I also contributed to the digitalization of the Sberbank customer journey in the ecosystem of partners, subsidiaries, and core banking business. Before that, I worked for MTS, Russia's largest telecommunications provider, for over 14 years, advancing to the position of Director of Corporate Client Relations Department. There, I launched project sales, increased revenue and market share, and introduced IoT products for B2B clients.

My mission is to facilitate automation and introduce cutting-edge digital solutions for the enhancement of user experience and the company's internal operations. I have a strong and decisive willingness to take on new challenges and learn new skills. I am looking for opportunities to apply my marketing and customer experience expertise, data science knowledge, and leadership skills in a dynamic and innovative environment.

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The Battle

Ovidiu Solomonov

Elena Abramova

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