Pinnacle Technologies, LLC.

Pinnacle Technologies is your number one source for information technology support and services. Our consultative process allows us to better understand your IT needs and challenges.  We offer all the services businesses would require to succeed in todays fast paced and technology driven market.

Founder/Principle

Working with cross functional teams to develop and grow SaaS solutions for various companies in different verticals.  
Develop User Stories and Backlog
Manage design team and wireframes
Manage budget and scope
Developed using Agile Methodologies

Agile Product Manager

Freelance

Experienced and certified project manager with extensive experience managing large teams and enterprise level clients.  Strong problem solver and team builder with great interpersonal communication skills.  Feel free to reach out and lets see what projects we can accomplish together.

Project Manager

etech events

etech provides innovative visual communication ecosystems to the meetings and events industry. From simple digital signage solutions to sophisticated multi-venue media networks and visual environments, etech offers a comprehensive hardware, integration and content service to elevate the overall attendee experience and help our customers connect to their audiences.

Account Manager

At Etech,  We are technology integrators who specialize in large scale events.  We bring high tech solutions to the event space while at the same time streamlining tried and tested process to make them both time and cost effective.  We offer solutions for A/V, Internet and Wifi Management, Digital Signage Solutions, Content Management and Show management tools.  As the Digital Signage Solutions Specialist, I am responsible for helping to get the message out about what our product is as well as helping to develop new technologies and services.  I am also the product expert during sales and discovery meetings with potential clients as well as current clients and vendor partners.  Here at Etech, our goal is to help create the most advanced event meeting space to help the client achieve all their goals.

Digital Signage Solutions Specialist

Responsible for overseeing all pre-production and production for digital signage, and networking for corporate events both in the United States and internationally.

IT Project Manager

Provide IT support to all inter-office departments.
Prepare all IT equipment for Deployment at Events
Manage Event Networks and Provide IT support for Clients

Onsite, large event Network Systems Engineer
Past shows include: Blackberry Launch Tour 2013 (Toronto, Canada), Blackberry Live 2013 (Orlando, FL), Teradata Partners 2013(Dallas, TX), Capella University Colloquium (Arlington, VA - Scottsdale, AZ - Atlanta, GA), Terradata Partners 2014(Nashville, Tn)

Presentation Management and Server Operations
Past shows include: Terradata Partners 2013 (Dallas, Tx), AAST 2013 (San Francisco, CA) Samsung Developers Conference 2014 (San Francisco, Ca) Terradata Partners 2014 (Nashville, Tn.)

Digital Signage:
Gartner Symposium 2013 (Orlando,Fl & Barcelona, Spain), Blogher 2014, KIPP 2014, Sears Manager Show 2014, Samsung Developers Conference, Knowledge15, Suiteworld 2015

IT Administrator

The Freeman Company

A/V Technician with a specialization in digital services

Presentation Management and Server Operations
Past shows include: American Heart Association 2011 (Orlando, FL), Association for Financial Professionals 2012 (Miami, FL), American Association of Ophthalmologist 2011 (Orlando, FL)

Digital Services Technician/Server Operator

University of Central Florida

I was in charge of repairing student computers, Sales, and Internet assistance for students.

Computer Store Technician

Welcome to Pinnacle Technologies - a software development company that specializes in emerging technologies.

In today's world, software development is crucial for businesses to stay competitive. We offer a range of software development services that cater to businesses of all sizes.

Our highly skilled developers stay current with emerging technologies, and we prioritize our partners' business interests to create custom software solutions that align with your business goals.

Our software development services include:

✅ Desktop and web application development
✅ Mobile application development
✅ Software testing and quality assurance
✅ DevOps and cloud deployment
✅ Blockchain development
✅ Artificial Intelligence and Machine Learning development

We take a human approach to software development, just like how a physician looks at a particular system in your body. Our developers work closely with you to ensure that your software is tailored to meet your business needs and to ensure that it is scalable and future-proof.

Contact us today to learn how we can help your business thrive in today's digital landscape. You can reach us by messaging us here on LinkedIn, calling us at 321-662-2238, or emailing us at info@pinnacletechco.com. 

Visit our website at www.pinnacletechco.com to learn more about our software development services.

Pablo Del Valle

Precedent Payments

Owner

PandaPay®

Helping companies/business owners across Canada get the best rates, the best technology, and the best service in the industry. 

Are you a business owner who likes getting paid? Are you aware of the risks involved in taking electronic payments? Contact me today for your FREE low-risk review!

Senior Business Solutions Advisor

Godel Payments LLC

A PandaPay ISO partner, Godel Payments LLC's vision is to grow the PandaPay brand in the USA. PandaPay is the top processing partner in North America, helping merchants with their payment processing needs by offering the latest in payment technologies, fair rates and exceptional customer experiences.

Eckler Ltd.

•	Working with a team of Actuaries and Pension Administrators, oversaw all aspects of Eckler’s largest Multi-Employer Pension Plan client.
•	As a Multi-Employer Target Benefit pension plan, acted as main point of contact and escalation for the Plan’s custodian, auditor, Investment Managers, the Plan’s Board of Trustees, as well as Plan members, employers and union contacts for over 80 participating employers.
•	Tracked Plan budget and expenses, reconciled contribution cheques with Plan cash & custody accounts, updated Plan website and internal recordkeeping database.
•	Managed internal departments to process contribution rate increases, benefit level adjustments, benefit quote requests, communicating legislative changes and their impacts to union members and participating employers.
•	Coordinated regular workflow meetings, tracking documents and follow-up to ensure all deliverables and regulatory deadlines were met.
•	Traveled across Canada conducting onsite member information sessions to aid union members and employers gain a better understanding of their pension benefits.
•	Met with prospective employers or union representatives considering joining the Plan.

Relationship Manager

RBC Investor & Treasury Services

•	Worked with a variety of strategic RBC Dexia clients to understand their change requirements.
•	Managed client Change Logs and associated tracking, reviewing and follow-up.
•	Managed the status of client projects resulting from change requests.
•	Creation and updating of client profiles, operating memoranda and Service Level Agreements.
•	Analyzed client issues and activities to determine systemic issues across clients and determine corrective action plans.
•	Liaised with internal business units to coordinate resolution of systemic issues.
•	Monitored service against SLA/KPI for clients.
•	Collated, prepared and distributed KPI performance figures to Client Managers.
•	Prepared core documentation for client Service Level Review meetings and attended meetings as requested by Client Managers.
•	Prepared statistics, ad hoc reports, and account or client information at the request of Client Managers, clients or client auditors.

Service Manager

•	Actively managed the relationship between RBC Dexia and its largest Canadian mutual fund client.
•	Coordinated with operational departments (recordkeeping, fund accounting, custody, securities lending, trust accounting, etc.) to ensure day-to-day processes are followed.
•	Acted as point of escalation on client issues for all departments and respective client contacts.
•	Provided timely follow-up to client on all operational issues and projects.
•	Created tracking logs for all client issues and initiatives, working in partnership with the client to resolve issues quickly and ensure project initiatives are on track for successful completion.
•	Worked with the Director, Relationship Management to foster the growth of the client’s business through cross-sell/up-sell opportunities.

Client Service Manager

NEI Investments

• Responsible for all facets of Client Services including (but not limited to) staffing, training, phone coverage, phone system, call statistics, team infrastructure and service levels to ensure delivery of Superior Customer Service at all times.
• Set staff objectives and completed performance reviews; responsible for staff management, team building and training – implemented incentive-based contests to help Client Service agents recognize and act on potential Sales leads.
• Acted as point of escalation for critical service issues.
• Worked together with other managers on policy and procedure development and implementation, departmental streamlining, reengineering, and work flows.
• Managed relationships with outside transfer agencies, trustees, FundSERV, dealer head offices and other service bureaus.
• Strove for continuous improvement through benchmarking and call-tracking – helped to lower Abandon Rate to under 2% within 3 months of hire and consistently maintained that level of service.
• Acted as co-administrator of CRM database (SalesPage).
• Assisted Executive Vice President in planning for future growth, annual budgets, etc.
• Note: Northwest & Ethical Investments L.P. is the company formed by the merger of Northwest Mutual Funds Inc. and The Ethical Funds Company.

Manager, Client Services & Operations

Northwest Mutual Funds

• Provided inside sales support for Toronto-based wholesalers.
• Booked appointments through proactive calls to both clients and prospects, answering sales and marketing questions, following up after sales presentations, and maintaining wholesalers’ schedules.
• Responsible for territory planning with Vice President of Sales.
• Worked with Sales team members to identify, assess and implement sales strategies.
• This included, but was not limited to, identifying prospects, following up on referrals, and “up-selling” existing clients.

Inside Sales Representative

• Worked in an ACD call-centre environment handling bilingual calls for Canada’s premier niche mutual fund company, developing and maintaining client relationships.
• As a senior representative, was responsible for handling more than 40% of incoming calls from brokers and advisors across Canada.
• Resolved different customer service issues while providing guidance to junior team members, and acted as point of escalation for critical issues.
• Worked directly with the Sales department to help establish strategies for the Quebec market.
• Helped launch Northwest’s in-house Client Services department (1999), which had previously been outsourced (since 1997).
• Spearheaded Northwest’s quarterly newsletter for staff and affiliated companies.
• Adapted quickly to system conversions from Corfax to CGI (2001) and then from CGI to Jewelstone/Unitrax (2003).

Senior Client Service Representative

Assante Wealth Management

Advisor's Assitant

The PandaPay Vision is to create an environment of fairness and stability for entrepreneurs, in order that they may have a positive impact in their communities through economic growth and prosperity.

PandaPay is a low-risk electronic transaction management company. What we do is manage the relationship and manage the risk for our merchants. Do you own a business? Are you aware of the risks involved in accepting electronic payments? Come talk to me today for your FREE low-risk review!

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Pablo Del Valle

Leonard Godel, PPAC

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