Brilliantly

Customer Experience Manager

Marketing Manager/Project Manager

Marketing Coordinator

Director of Marketing Operations

ALLEN CHIROPRACTIC CLINIC

Chiropractic Assistant

Chiro One Wellness Centers

Store to Door PDX

Direct report to Executive Director and sub to Program Manager I coordinate executive daily activities and scheduling, manage operations, work directly with key vendors, manage logistics and volunteers, reconcile receivables, contribute in strategic planning, present/advocate mission, and acting Voice of Customer.

•	Executive Assistant: Meetings and status, reporting, communications, scheduling, oversight
•	Program Coordinator: Primary contact; vendor & client relations, procurement, logistics
•	Office Management: Vendor management, scheduling, activities coordination
•	Productivity Tools: MS Office suite, proficient in Access (reports and queries), Giftworks

Program Coordinator

Coordinate daily activities, scheduling, manage logistics, volunteers and vendors

Program Assistant

Service delivery to the elderly & home-bound, mission advocacy and client relations

Volunteer Staff

Beaverton Oral Surgeons

Physician’s assistant, data entry, filing, patient intake, scheduling and supply reconciliation

Surgical Assistant & Office Administrator

Mountain View Medical Group

Pre & Post surgical assistance, coordination and instrumentation oversight.  Other responsibilities included basic office administrative duties, supply management, scheduling, phone coverage and data entry.

Surgical Technologist & Office Assistant

South Bay Hospital

Surgical technologies and key case administrator supporting directors of interdisciplinary surgical teams over 125 clinical cases

Surgical Technologist & Administrator

Largo Medical Center

Surgical Technologist (Intern)

I am the Customer Experience Manager leveraging growth marketing and business operations experience in B2B SaaS. Working along side the CGO, together we produce value by following a simple cadence:

— Align vision and goals to what’s most important this quarter;
— Define the perfect customer, partners, and winning strategies;
— Get stakeholders, shareholders, and customers on the same page; and
— Execute, measure results, iterate, and keep going.

Patricia Bennett

Marissa Buckley

RevUp

RevUp is a team of highly skilled chief growth officers with deep insurance knowledge and marketing expertise. We build powerful brands and marketing strategies designed to accelerate growth.

Co-Founder

Fractional CGO

Security First Insurance

Developed the brand position, multimedia/omnichannel awareness and lead-generation campaigns for an emerging InsurTech product that doubled market share and distribution within the first year in a fiercely competitive market

Established company as a trusted resource to the media by building relationships with key reporters, and editors. Became trusted content contributor to largest trade publications

Directed comprehensive digital transformation of customer and agent portals that increased operational efficiencies, lowered costs and delivered a unified brand experience that established the company as a market leader and drove customer retention to 90% over a five-year period

Architected a customer feedback framework using multiple digital platforms that improved customer satisfaction and online reputation/rating and reviews

Led development and positioning of a mobile app that created a new revenue stream through a distribution partnership while bringing contractor innovation to the market, streamlining claim processes and lowering loss costs

Facilitated co-branded partnerships with several national brands by championing strategy to expand technology investments that enabled customized customer experiences

Vice President of Marketing & Brand Experience

As Director of Marketing, I oversaw all marketing and communications for Security First Insurance Company. I was responsible for leading the company's corporate communications, public relations and media strategy, mobile application design and development, advertising, social media marketing, and brand development and management.

Director of Marketing

ICI Homes

Managed digital marketing and advertising, creative development, marketing campaigns, online and onsite sales and negotiations training, organized and implemented online client relations management, oversaw website development and design, search engine marketing, affiliate marketing, sales software implementation, and database management. I led the development of the company's customer relationship management technology and automation to engage with homebuyers and increase digital home sales increasing sales by 30% in the first year.

Director, Digital Marketing

NASCAR

Software development using Visual Basic 6.0 and .NET programming languages. Intranet development and workflow integration automating business procedures and enhancing internal electronic communication. Internal application testing, maintenance, and training. Database development and management.

Computer Programmer

International Speedway Corporation

Print and online creative development including event passes, brochures, flyers, posters, logos, direct mail, and electronic advertising. Team partnership in development of original content and theme related marketing collateral and advertising strategies for special events (Daytona 500 and Pepsi 400) and the Daytona 500 Experience. Supervised and mentored design team. Managed multiple projects with outside vendors and internal departments.

Sr. Graphic Designer

Award-winning innovator, creative visionary, and thought leader who helps high-performing executives, founders, emerging startups and insurance organizations drive brand awareness, engagement, revenue, and market share. Extensive full lifecycle experience in developing high-value brand platforms, including strategy, design, marketing/communications, PR, mobile apps, strategic partnerships, digital/social media, and agency management. Brings a unique combination of branding and technology expertise to create and market services and applications that generate both B2B and B2C competitive advantage.

KNOWN FOR
Developing integrated brand platforms for individuals and companies, designing brand and content strategies that establish authority, grow influence, and earn stakeholder trust and affinity, including securing strategic partners, investors, and media.

Creating new revenue streams by evolving brand positioning, building brand extensions/ applications and expanding digital services that increase influence and online authority. 

Building high-performing teams by inspiring a culture that values excellence, integrity and diversity

Generating significant earned media by deploying various PR and digital marketing strategies and leveraging leadership role with industry trade publications and associations

Defining the buyer process and developing digital strategies that reach highly targeted, segmented audiences with relevant information in the right context

CORE COMPETENCIES
Strategic Marketing and Brand Development | Digital Media | Digital Transformation | CX Strategy | UX Design and Development | Marketing Analytics | Information Architecture and Content Strategy | Social Media Marketing | Content Marketing | Campaign Development and Implementation | Public Relations | Product Strategy

taplio

The Battle

Patricia Bennett

Marissa Buckley

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?