Ready for New Opportunities

Highly Accomplished IT Leader and Infrastructure Transformation Expert. 

Charismatic and influential leader with over two decades of diverse leadership experience, driving innovation and delivering results.

Bringing extensive expertise in enhancing internal IT operations and engineering across diverse industries. Known for visionary, strategic leadership with a strong track record in technology implementation, budget management, cost savings, and strategic planning.

Committed to aligning strategies for business objectives, nurturing self-sufficient, dynamic teams for seamless operations, and fostering growth and success across domains. 

Open to leadership roles in various fields

In Career Transition 

ExpressVPN

Stepping into the realm of ExpressVPN, a global leader in digital privacy, I took the helm as the Head of Information Technology during some transformative times. My tenure was marked by orchestrating intricate system environments, driving forward-thinking IT strategies, and ensuring our technology infrastructure supported the robust needs of millions of users worldwide.

After the acquisition by Kape Technologies, I was promoted to the head of IT for the group of companies. This journey started with a huge project of merging the IT systems across the board.

Under my leadership, the IT department flourished as we embarked on ambitious projects, from streamlining legacy systems to pioneering next-gen IT solutions. My approach consistently bridged the gap between business and IT, ensuring our technological advances directly supported ExpressVPN's overarching mission and business goals.

Head Of Information Technology

Nutanix

At Nutanix, a powerhouse in hyper-converged infrastructure solutions, I took on the pivotal role of IT Operations Director for the APAC region. Overseeing a landscape as diverse and dynamic as APAC presented both challenges and exhilarating opportunities, a tapestry I thoroughly relished weaving.

My primary responsibilities encompassed driving the strategic IT vision across APAC, ensuring seamless system integrations, and providing unwavering support to our business units in the region. With a focus on blending technical expertise with a business-centric approach, I successfully led numerous initiatives that streamlined operations, reduced costs, and enhanced productivity.

IT Operations Director - APAC

VPK Packaging Group

At VPK Packaging Group's Coreboard Division, a leader in sustainable packaging solutions, my tenure as the Director of IS and Technology was both intense and rewarding. With the industry in the throes of digital transformation, my role was instrumental in aligning the division's technological framework with its ambitious growth goals.

In those seven months, I delved deep into refining the division's information systems, optimising operations, and spearheading technology-driven strategies that added tangible value to our processes. By combining my extensive IT insights with VPK's sustainability vision, we embarked on initiatives that fostered innovation and improved efficiency.

Director of IS and Technology at VPK Coreboard Division

NPAC Holdings Ltd

At NPAC Holdings, I steered the IT and Infrastructure direction, aligning tech solutions with business needs. My role was pivotal in streamlining operations, harnessing innovation, and ensuring a robust technological foundation for the company's ambitious growth trajectory.

Director of IT and Infrastructure

Powerflute

In my consultancy role at Powerflute, I was engaged on a short term to define and deliver a full stack of IT services when powerflute bought corenso from StoraEnso. This short term role then turned in to the full time role at NPAC.

IT Consultant

Volex PLC

I have been productively involved in the transformation of the global IT infrastructure of the UK listed Volex Group PLC with offices in Asia Pacific (APAC), Europe and the Americas and took responsibility for the operational IT management of the company’s facilities for more than 2 000 users in three regions globally, and for more than 30 local and remote staff.
This was one of the largest IT projects in the company’s history, costing $4 million to transform its IT platforms over a period of two years to a modern, centralised system.

Key achievements included, inter alia:
Extension of two regional data centres using IBM hardware and VMWare virtualisation software.
Migrating Email to MS Exchange and migrating global desktop and server to a single manufacturer and image.
Perimeter security, remote access and penetration testing, as well as MS Lync for global VoIP calling and voice/video conferencing.
Globalising and legalising all software licensing.
Managing vendor relationships with suppliers such as AT&T, Singtel and Microsoft.

As Infrastructure Manager of Volex, I also ensured efficient use of global resources by centralising the IT department, reducing staff by 40% and implementing service level agreements (SLA’s) and a service desk system to track the department’s performance and enable continued service improvement. I furthermore helped to safeguard the ability of the business to meet its goals by implementing process improvements and more functional systems.
I was involved in numerous green field site builds, including the provision of building work, cabling, desktops, a local data centre, a Cisco Call Manager and WAN/WWW connectivity for a 200-user factory in Batam, Indonesia – a $300 k project completed on time and within budget.

Global IT Infrastructure Manager

API Group PLC

In this role I was accountable for the global IT infrastructure of this UK-listed manufacturing company with operations in Europe and the Americas and took responsibility of an IT budget of $0.75 million US dollars, as well as regional IT support teams of eight staff in four regional locations.
During my tenure, I migrated the legacy distributed IT infrastructure into centralised, standardised systems for group-wide operations to simplify support and maintenance.
I furthermore consolidated the global IT budget at less than two percent of the group’s turnover by a reduction of 60%. At the same time, I consolidated numerous data centres into two global data centres to reduce the group infrastructure in the region.
My key achievements included:
 Implementing a global VoIP unified communications system for 1000 users and guiding, mentoring and supporting the team of eight staff at four different sites
 Introducing outsourced IT solutions for operations such as Mimecast Email security and daily management of the Oracle EBS outsourcing delivery, as well as continuous improvement programmes for IT infrastructure
 Utilising shop floor data capture hardware and networking to bolster infrastructure implementation supporting Oracle ERP systems and segmented IT services for operations sold during disposal of non-core activities
 Ensuring legislative compliance and audit standards in all systems

Group IT Infrastructure Manager

In this role I provided daily technical support for all the Group’s European operations. I was accountable for Project Management of all IT Infrastructure projects including:
 Global Cisco VoIP rollout
 Annual Desktop refreshes
 Building out two global data centres
 Migrating WAN infrastructure
 Supporting Oracle ERP rollout
 Implementing Hyper-V Globally, and
 Many others

Senior IT Systems Administrator

AstraZeneca

Working for this world leader in pharmaceutical development and manufacturing, I served on a team providing IT security and Email access to 70,000 customers world-wide. I was also responsible for the migration of NT4.0 architecture to Windows 2000, management of response and SLA’s to user support requests and the provision of technical support to other internal functions.

Email & IT Security Specialist

Shell

Working for ExPro - a function within the Shell Oil Group’s IT division that supported the exploration and deep sea oil rig staff - I was part of the Helpdesk team that provided first line IT support to more than 13,000 staff worldwide. This support also included management of the implementation and integration to legacy systems of Windows 2000 and providing liaison with 2nd line support teams to ensure that SLA’s, response and fix times were met.

IT Helpdesk Analyst

Hi! I'm Patrick, an IT Strategist and Leader with over 20 years of expertise across diverse industries in the UK, Europe, US and extensive parts of APAC.

My journey in IT is awash with a rich tapestry of experiences. Beginning in Cheshire's restaurant kitchens, I've since swapped aprons for algorithms and infrastructure, leading technical transformations at several  MNCs. My 2009 move to Singapore wasn’t just a new pin on the map; it represented a myriad of transformative challenges and growth opportunities.

Beyond technology, my ethos revolves around a marriage of technicality with genuine business impact. Every strategy I implement is meticulously crafted to not only elevate user satisfaction but also support the delivery of organisational aspirations and goals. My succinct communication style, devoid of unnecessary embellishments, ensures that messages are impactful and direct, and builds trust at all levels.

One passion sits fervently at the heart of my professional pursuits: sustainability. Living by the beach, I often find solace in its tranquillity. Yet, it perturbs me to witness the remnants of human indifference littering our shores. With my children as my motivation, I’ve been an active advocate for environmental responsibility, often taking the initiative to clear plastics from our local beachfront. Ensuring a sustainable future isn’t just a wish, it’s a commitment; one I wish to intertwine with my career objectives. Whether it's volunteering in sustainability ventures or teaching my children about the environment, I aspire for a world where technology and eco-consciousness converge harmoniously.

I've also embraced a continuous learning philosophy, from dabbling in new programming languages to graphic design, proving that every day presents a unique opportunity. I also take great satisfaction in learning from my team and peers as experts in their respective fields.

I am a visionary, strategic, and results-driven leader looking for a new opportunity to express my passion and build new leaders. Let's connect and collaborate to make our world a bit better.

Patrick Kittle

GoodNotes

Manual Qa for Goodnotes app

Daily/weekly work is to:
● Perform UAT, Functional, Regression, and Visual testing on changes and new features
● Responsible for creating test plan and test cases for every new features and functions that will be delivered by the team
● Tasks and bugs are manage by using JIRA system
● Fully responsible for the bugs life cycle
● On-going communicate with different personals in the team to make sure everyone is on the same page in what to deliver
● Working closely with team lead & manager, engineers, designers and other QAs from different teams to ensure we deliver the project on time and with least (or no) issue

Softwares use are Jira, Quip, Notion, Figma, Google doc, Testrail

Software QA Manual

BitMEX

Manual Qa on Bitmex web app for Derivative Team

● Perform UAT, Functional, Regression, and Visual testing for the derivative, Bitmex web app
● Testing done mainly in manual, to help the team to deliver changes and new features faster and with confident. 
● working to improved collaborative workflow between engineers and qa
● Responsible for creating test plan and test cases for the new features and regression test (for qa automation to automate) + Google Doc
● Tasks and bugs are handled using JIRA system
● Help the team to file bugs, and verify bugs and changes as well as to make sure no issue pass through to production
● Working closely with product manager, engineers and qa automation to ensure we deliver the project on time and with least (or no) issue

QA Engineer (Manual)

Network Guard

Frontend(FE) Quality Assurance (Manual) Tester
Skilled QA tester with over a year (total 5) experiences in quality assurance testing for website in current position. Well familiar with the Agile/Scrum methodologies for SDLC.
 
● Perform UAT, Functional, Regression, Speed and Visual testing for the FE team
● Testing done mainly in manual and expanding towards automation (Regression)
● Occasionally, help out other teams with BackEnd testing and Manual EndtoEnd testing
● Responsible for creating test plan and test cases - Cucumber studio + Google Doc
● Manage knowledge management within the FE QA functions - Confluence
● Demonstrate an attention to details and thorough approach to all assignments/ projects to identified and verified errors using JIRA system
● Help the team to shorten tickets deliverance and smooth out project completion within the due date
● Works collaboratively with multiple chapters; BackEnd, Content Strategist, Design, Products, Affiliate, SIM and Localisation

Frontend QA (Manual)

Wistron

● Experience with Application Development Test; Functional Test, SIT, Regression and Integration testing
● Hands on experience in Manual UAT testing cycle
● Ability to set up the mobile hardware and software for specific environment test
● Execute the test plans and activities above and beyond to ensure the objectives met with minimum errors
● Liaise with QA teammates to complete testing on multiple projects in various sizes in time and execute according to the test standards and procedures
● Manage verification and validation for all system modification
● Fortnightly meeting with Engineering and Translation teams to discuss issues and share information
● Participate in and provide opinions on projects handling improvement

Software Quality Assurance Tester

Wise Concetti

● Work for client as Malay language application tester
● Experience in manual testing
● Conduct Manual User Acceptance Test
and Regression Test
● Manage bug reports; filing, verify and validate the system modification
● Communicate test progress, test results and other relevant information within the team and project’s stakeholders
● Ability to set up multiple platforms of hardware and software for different test environment
● Working closely with on-Site and off-site Translation teams to improve translations, review issues and bug reports
● Work in a group of 4 to achieve the common goals and to complete project request in the most effEctive and efficient way

6 months Project - Assignment in Hong Kong — NL Tester
● Testing on Speech Recognition dictation and Natural Language flow.
● Conducting the bug/error life cycle
● Working in international environment team

Localization QA Specialist

Responsible to get the User Requirement Specifications on the MDM Fast Track Projects.

+ Internship Project — MDM Fast Track Project
It’s a knowledge management system to store all the information regarding tickets’ problems issued by the clients from di fferent departments and regions under single database for future reference. And, to work as a platform for the newcomers to study and practise.

Business Analyst Intern

Petronas

• Processing and keying in data for employees' claims into database.
• Report; Weekly Graph on employees' activities for training and on leave.

Human Resource Trainee

QA Manual Engineer with over 7 years experience in testing cloud base application, in-app, website and web application on different browsers and devices. 

*Day-to-day test: Functional & Non Functional Testing thats include UAT, Regression, Performance, UI and Visual Testing. The testing was done mainly in manual and help running the automation created by engineers.
Creating test plan and test cases to be presented to stakeholder and engineers to agreed on highest priority test coverage.
*A detailed-oriented person, a team player, a problem solver, an agile thinker and a fluent communicator.


SKILLS
+ Application Development Test
+ UAT Testing
+ Fully responsible for Defect Life Cycle
+ Familiar with Agile Methodologies & Principles
+ Good analytical and problem-solving skills
+ Excellent communication and interpersonal skills

SOFTWARES
+ JIRA
+ Notion and Quip
+ Testrail
+ Cucumber
+ Browserstack
+ Xcode and iOS simulator
+ Selenium (basics)

taplio

The Battle

Patrick Kittle

Nur Izzah (Elsa) M

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