Ready for New Opportunities

Highly Accomplished IT Leader and Infrastructure Transformation Expert. 

Charismatic and influential leader with over two decades of diverse leadership experience, driving innovation and delivering results.

Bringing extensive expertise in enhancing internal IT operations and engineering across diverse industries. Known for visionary, strategic leadership with a strong track record in technology implementation, budget management, cost savings, and strategic planning.

Committed to aligning strategies for business objectives, nurturing self-sufficient, dynamic teams for seamless operations, and fostering growth and success across domains. 

Open to leadership roles in various fields

In Career Transition 

ExpressVPN

Stepping into the realm of ExpressVPN, a global leader in digital privacy, I took the helm as the Head of Information Technology during some transformative times. My tenure was marked by orchestrating intricate system environments, driving forward-thinking IT strategies, and ensuring our technology infrastructure supported the robust needs of millions of users worldwide.

After the acquisition by Kape Technologies, I was promoted to the head of IT for the group of companies. This journey started with a huge project of merging the IT systems across the board.

Under my leadership, the IT department flourished as we embarked on ambitious projects, from streamlining legacy systems to pioneering next-gen IT solutions. My approach consistently bridged the gap between business and IT, ensuring our technological advances directly supported ExpressVPN's overarching mission and business goals.

Head Of Information Technology

Nutanix

At Nutanix, a powerhouse in hyper-converged infrastructure solutions, I took on the pivotal role of IT Operations Director for the APAC region. Overseeing a landscape as diverse and dynamic as APAC presented both challenges and exhilarating opportunities, a tapestry I thoroughly relished weaving.

My primary responsibilities encompassed driving the strategic IT vision across APAC, ensuring seamless system integrations, and providing unwavering support to our business units in the region. With a focus on blending technical expertise with a business-centric approach, I successfully led numerous initiatives that streamlined operations, reduced costs, and enhanced productivity.

IT Operations Director - APAC

VPK Packaging Group

At VPK Packaging Group's Coreboard Division, a leader in sustainable packaging solutions, my tenure as the Director of IS and Technology was both intense and rewarding. With the industry in the throes of digital transformation, my role was instrumental in aligning the division's technological framework with its ambitious growth goals.

In those seven months, I delved deep into refining the division's information systems, optimising operations, and spearheading technology-driven strategies that added tangible value to our processes. By combining my extensive IT insights with VPK's sustainability vision, we embarked on initiatives that fostered innovation and improved efficiency.

Director of IS and Technology at VPK Coreboard Division

NPAC Holdings Ltd

At NPAC Holdings, I steered the IT and Infrastructure direction, aligning tech solutions with business needs. My role was pivotal in streamlining operations, harnessing innovation, and ensuring a robust technological foundation for the company's ambitious growth trajectory.

Director of IT and Infrastructure

Powerflute

In my consultancy role at Powerflute, I was engaged on a short term to define and deliver a full stack of IT services when powerflute bought corenso from StoraEnso. This short term role then turned in to the full time role at NPAC.

IT Consultant

Volex PLC

I have been productively involved in the transformation of the global IT infrastructure of the UK listed Volex Group PLC with offices in Asia Pacific (APAC), Europe and the Americas and took responsibility for the operational IT management of the company’s facilities for more than 2 000 users in three regions globally, and for more than 30 local and remote staff.
This was one of the largest IT projects in the company’s history, costing $4 million to transform its IT platforms over a period of two years to a modern, centralised system.

Key achievements included, inter alia:
Extension of two regional data centres using IBM hardware and VMWare virtualisation software.
Migrating Email to MS Exchange and migrating global desktop and server to a single manufacturer and image.
Perimeter security, remote access and penetration testing, as well as MS Lync for global VoIP calling and voice/video conferencing.
Globalising and legalising all software licensing.
Managing vendor relationships with suppliers such as AT&T, Singtel and Microsoft.

As Infrastructure Manager of Volex, I also ensured efficient use of global resources by centralising the IT department, reducing staff by 40% and implementing service level agreements (SLA’s) and a service desk system to track the department’s performance and enable continued service improvement. I furthermore helped to safeguard the ability of the business to meet its goals by implementing process improvements and more functional systems.
I was involved in numerous green field site builds, including the provision of building work, cabling, desktops, a local data centre, a Cisco Call Manager and WAN/WWW connectivity for a 200-user factory in Batam, Indonesia – a $300 k project completed on time and within budget.

Global IT Infrastructure Manager

API Group PLC

In this role I was accountable for the global IT infrastructure of this UK-listed manufacturing company with operations in Europe and the Americas and took responsibility of an IT budget of $0.75 million US dollars, as well as regional IT support teams of eight staff in four regional locations.
During my tenure, I migrated the legacy distributed IT infrastructure into centralised, standardised systems for group-wide operations to simplify support and maintenance.
I furthermore consolidated the global IT budget at less than two percent of the group’s turnover by a reduction of 60%. At the same time, I consolidated numerous data centres into two global data centres to reduce the group infrastructure in the region.
My key achievements included:
 Implementing a global VoIP unified communications system for 1000 users and guiding, mentoring and supporting the team of eight staff at four different sites
 Introducing outsourced IT solutions for operations such as Mimecast Email security and daily management of the Oracle EBS outsourcing delivery, as well as continuous improvement programmes for IT infrastructure
 Utilising shop floor data capture hardware and networking to bolster infrastructure implementation supporting Oracle ERP systems and segmented IT services for operations sold during disposal of non-core activities
 Ensuring legislative compliance and audit standards in all systems

Group IT Infrastructure Manager

In this role I provided daily technical support for all the Group’s European operations. I was accountable for Project Management of all IT Infrastructure projects including:
 Global Cisco VoIP rollout
 Annual Desktop refreshes
 Building out two global data centres
 Migrating WAN infrastructure
 Supporting Oracle ERP rollout
 Implementing Hyper-V Globally, and
 Many others

Senior IT Systems Administrator

AstraZeneca

Working for this world leader in pharmaceutical development and manufacturing, I served on a team providing IT security and Email access to 70,000 customers world-wide. I was also responsible for the migration of NT4.0 architecture to Windows 2000, management of response and SLA’s to user support requests and the provision of technical support to other internal functions.

Email & IT Security Specialist

Shell

Working for ExPro - a function within the Shell Oil Group’s IT division that supported the exploration and deep sea oil rig staff - I was part of the Helpdesk team that provided first line IT support to more than 13,000 staff worldwide. This support also included management of the implementation and integration to legacy systems of Windows 2000 and providing liaison with 2nd line support teams to ensure that SLA’s, response and fix times were met.

IT Helpdesk Analyst

Hi! I'm Patrick, an IT Strategist and Leader with over 20 years of expertise across diverse industries in the UK, Europe, US and extensive parts of APAC.

My journey in IT is awash with a rich tapestry of experiences. Beginning in Cheshire's restaurant kitchens, I've since swapped aprons for algorithms and infrastructure, leading technical transformations at several  MNCs. My 2009 move to Singapore wasn’t just a new pin on the map; it represented a myriad of transformative challenges and growth opportunities.

Beyond technology, my ethos revolves around a marriage of technicality with genuine business impact. Every strategy I implement is meticulously crafted to not only elevate user satisfaction but also support the delivery of organisational aspirations and goals. My succinct communication style, devoid of unnecessary embellishments, ensures that messages are impactful and direct, and builds trust at all levels.

One passion sits fervently at the heart of my professional pursuits: sustainability. Living by the beach, I often find solace in its tranquillity. Yet, it perturbs me to witness the remnants of human indifference littering our shores. With my children as my motivation, I’ve been an active advocate for environmental responsibility, often taking the initiative to clear plastics from our local beachfront. Ensuring a sustainable future isn’t just a wish, it’s a commitment; one I wish to intertwine with my career objectives. Whether it's volunteering in sustainability ventures or teaching my children about the environment, I aspire for a world where technology and eco-consciousness converge harmoniously.

I've also embraced a continuous learning philosophy, from dabbling in new programming languages to graphic design, proving that every day presents a unique opportunity. I also take great satisfaction in learning from my team and peers as experts in their respective fields.

I am a visionary, strategic, and results-driven leader looking for a new opportunity to express my passion and build new leaders. Let's connect and collaborate to make our world a bit better.

Patrick Kittle

HSBC

Technical Support Engineer

• Administer and assist critical IT systems and platforms, ex Google Workspace, Okta, Jira and more.
• Analyse, prioritize, and remediate reported problems related to IT systems, data, account administration, hardware/software, application issues, and escalate if needed.
• Provide IT systems support to over 800 geographically dispersed users, responding to tickets within the defined SLA.
• Handle IT Cloud Service requests such as Atlassian Cloud, Google Workspace, Okta, and more.
• Learn and develop knowledge on crucial IT systems and infrastructure, serving as an escalation point for IT Operations Chapter.
• Proactively monitor and update hardware and software assets.
• Establish strong relationships with local IT vendors and partners.

Senior IT Operations Engineer

GAM Investments

•  Offer IT support to Hong Kong, Tokyo and Sydney users via phone, email, Skype and remote 
    assistance tools.
•  Configure hardware, devices and software to set up work stations for employees.
•  Coordinate with business and vendors to complete yearly BCP testing.
•  Acquire competitive pricing quotations from vendors from service contract to IT new hardware.
•  Migrate legacy IT equipment into new hardware or virtual machines to improve operation efficiency.

Technical Support Analyst

EQT Holdings/EQT Partners

•  Delivered onsite and remote support for HK, Shanghai and Singapore offices.
•  Liaised with IT Teams from Stockholm on IT issues, projects and maintenance work.
•  Sourced, evaluated and finalized IT procurement purchases and contracts in a cost saving manner.
•  Managed one office renovation and two office relocation projects on all IT related matters.
•  Familiarized with cloud-based application tools to educate users via training and documentations.
•  Ensured IT operation standards were complied with external IT Audit reviews.
•  Prepared video conferences with remote offices, external clients and Investor meetings.

IT Officer

Tangerine (ING Direct Canada) 

•  Administered user IDs in production systems, 3rd party applications and responded business requests to 
   meet and exceed SLA.
•  Tested new applications’ access controls, functionalities and documented the process.
•  Configured and replaced banking encryption security processor.
•  Engaged in ABM chip card conversion project, communicated with vendors to resolve new ABM’s 
   functionalities and customers’ transaction issues.
•  Reviewed new server requests and allocated computer resources by performing bix frame copper and 
   fiber cable cross connects and updated connection database.
•  Coordinated with external vendors to perform maintenance service, expanded data center resources 
   to ensure constant up time and new infrastructure enrollment.

Product Control Analyst

•  Performed file transmissions, batch jobs, system backups and day-end process.
•  Acted as first point of contact for all IT issues during afterhours.
•  Logged production incidents and escalated production issues to appropriate teams accordingly. 
•  Monitored any alarms/alerts to confirm all computer, telecommunication and data center equipment 
   were operating to standard.
•  Coached new IT Operators to get familiar with the environment.
•  Updated procedure and operational documentation to improve operational process.

taplio

The Battle

Patrick Kittle

Raymond Chow

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