Paul Eder, PhD

BAE Systems, Inc.

Lead a team of 20 tech professionals in the design, development, and implementation of database, automation, and Artificial Intelligence (AI) solutions for a CFO office in a large government agency

Senior Program Manager

🔥 Leading multiple AI and data initiatives for DHS OCFO
🔥 Planning, organizing, and guiding the work of data science team on data engineering and modeling efforts 
🔥 Developing AI roadmap to guide the path to the future for DHS OCFO (e.g. developing guidelines and prototypes for Generative AI applications)
🔥 Integrating Python, SQL, and Tableau on large-scale data validation efforts

Project Manager / Senior AI & Data Advisor

High Value, LLC

Collectibles buying and selling / motivational speaking and consulting

President

FIRESTARTERS

Author of FIRESTARTERS: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life

Motivation: Helping you capitalize on your passion and skills.

Strategy: Helping you understand how to get from here to there on your life path.

Networking: Helping you identify the right people to boost your financial potential

Book Author

The Millennium Group International

Director of Management Consulting

The Center for Organizational Excellence, Inc.

● Led multiple organizational strategic planning, human capital, process re-engineering, large-scale research, survey, and program evaluation efforts with values ranging from $50K to $2.5M annually.

● Currently coordinating DATA Act strategic data innovation project for the CFO of the Department of Homeland Security. Involves application of full life cycle project management activities: change management, solution development, risk management.

● Led an 8-person workforce planning engagement for the 800,000-employee civilian workforce of the Department of Defense.  Established competency models for occupations ranging from teachers to aerospace engineers. ​

● Leveraged strategic data expertise to re-vamp the data collection and reporting processes
for an organization with the mission to supply civilian workforce support to military work units in
Afghanistan. Developed statistical guidance for preparing civilians to staff future missions in war
zones. Led to client receiving recognition from the Deputy Assistant Secretary of Defense for Program
Support.

● Conducted large scale evaluation of a HUD five-week national training program​, resulting in a
demonstration of program success in improving timeliness and quality of work.

● Led four-year effort to report on and improve processes related to the assessment of the
success of human capital best practices​ within the Department of Defense. 

● Re-designed and re-engineered entire HR Line of Business for the Securities and Exchange Commission

● Conducted holistic organizational assessment for US Marshals, leading to strategic re-structuring​. 

● Led a year-long program assessment for a government-wide initiative designed to decentralize
the monitoring of strategic human capital practices​.

● Developed and analyzed surveys assessing labor-management relations practices​ across DoD's 800,000 employees and 1300 local bargaining units.

Director

University of Delaware

Led, designed, implemented, and analyzed multiple research studies resulting in comprehensive
recommendations reports for organizations. Additionally, leveraged research and organizational expertise to design and teach 8 university courses on advanced topics.

Selected Accomplishments:
● Led a research project examining employee creativity and performance at three organizations,
including a mortgage broker. This work involved conducting in-depth statistical analyses to link
employee attitudes and perceptions to performance evaluations and absenteeism data​.

● Evaluated the effectiveness of the R&D team format, involving collaborative knowledge management
technology, employed by a Fortune 500 chemical company​.

● Designed major research projects examining customer satisfaction with exhibits at a major
metropolitan zoo and a world-famous Aquarium. These projects entailed actively manipulating
aspects of the environment to determine how the changes would influence customer enjoyment​ of the leisure experience.

● Evaluated employee motivation and performance​ in a manufacturing and a social work
organization. Developed employee-attitude assessments and conducted statistical analyses of data.

● Developed an extensive, culture-focused interview protocol for employees at an organization that
manufactures “smells” for consumer products.

Organizational Researcher, Instructor, Teaching Assistant, Research Assistant

As an Organizational Effectiveness, Artificial Intelligence, and Data Innovation Executive, I've dedicated over two decades to leading transformation in both public and private sectors through strategic management, organizational development, and innovative data analysis. At the heart of my approach is a blend of creativity, leadership, and project management skills, honed to perfection as a PMP and Lean Six Sigma Black Belt.

Key Achievements:

Developed competency models for over 30 occupations in a large government agency, creating a robust framework for talent development and performance management.

Led comprehensive proposal efforts for various consulting projects, playing pivotal roles from business development and capture to proposal writing and project management, showcasing versatility and a results-driven mindset.

My philosophy: "Use data to tell a story." I focus on integrating multiple evidence points, such as surveys and objective data, to craft compelling narratives and drive impactful decision-making. This approach has not only enabled comprehensive assessments but has also been instrumental in identifying powerful indicators for organizational growth and innovation.

Looking Ahead: 

My aspiration is to be a go-to resource for the seamless integration of AI tools, serving as a thought leader at the innovative forefront of consulting. I am deeply engaged in understanding and advocating for the "human touch in the age of AI", a critical emerging trend that balances technological advancement with human-centric approaches.

Let's Collaborate: 

I am eager to connect with like-minded professionals to exchange ideas, foster mutual learning, and collaborate on projects that challenge the status quo. Whether you are seeking an advisor, a motivation expert, or a public speaking resource on consulting and AI topics, I am open to a variety of opportunities that fuel innovation and creativity.

Project Manager / Senior Data Advisor

Greenlight Innovation Ltd

Developing and sustaining lead pipeline
Building and developing relationships across the industry 
End to end sales experience
Content creation for web/social channels
Video content creation for social

Business Development Executive

Journeycall

Introduction of Agile Project Management methods to our team’s processes to ensure our tasks are completed prior to any negative impact on the business.
Planning staff allocation for maximum efficiency to ensure we can continually adhere to service level agreements.  
Working with our training team to ensure we are continually improving our agent’s skillsets to ensure we can meet any changes in contact volume demands.
Allocating Annual Leave across the entire contact centre to ensure an even distribution to minimize the impact on business operations.  Analyzing historical data to predict future events to ensure we are capable of meeting future business needs.  
Regularly reporting to clients on our performance across several contracts; including tracking any impact of ongoing events which may have an impact on our ability to meet Service level agreements.  
Monitoring agent performance through efficiency reports and working with the Team Leader group to ensure this information is both understood and appropriate action is taken to see improvements.
Completing timesheets for all call centre staff on a month basis.
Calculating the cost of any potential service credits to ensure our resources are utilized in the most cost-effective manner whilst also taking into consideration the reputational damage that could be caused

Resource Planner / Business Planning Analyst

Operating as a Team Leader for a team of between 10-15 agents which involved holding disciplinary & progression meetings with agents – working collaboratively with agents setting future goals to encourage development over time.  
Providing Weekly Reports, Month End Reports and One to One meetings to develop agents.  
Enhanced existing Team Reporting mechanisms to create a more automated process.  
Assisting agents in finding appropriate resolutions for difficult calls whilst utilizing this opportunity to improve their service knowledge & customer service skills.
Introduced a new Duty Rota for the Team Leader & Senior agent team to ensure tasks are completed routinely.
Developed a new dashboard for monitoring Contact Centre performance.
Developed a new tracker to compare forecasted and actual results.

Senior Agent / Team Leader

Trained on Generalist and Lost & Stolen services.
Experienced agent with regular floor walking responsibilities.
Awarded for top number of golden calls and highest call score average for 2015.
Maintaining an efficiency percentage over 95% throughout my time on the phones.  

Information Advisor

Developing enhanced back-end website functionality for existing web systems
Creating E-Commerce websites
Developing community websites
Experienced in over multiple development languages

Freelance Web Developer

J.T. INGLIS & SONS LIMITED

Responsible for arranging and over-seeing the transport of products around the world.
Tracking orders and organizing any replacements.
Liaising between office staff and warehouse personnel.
Time management skills through handling different tasks in different areas of the building with their own deadlines.  
Responsible for printing orders for distribution - prioritizing based on shipping time.
Picking stock and packaging for delivery.
Liaising between head office & warehouse to ensure stock is suitable allocated based on distribution needs.

Warehouse Operative / Transport Coordinator

Fujitsu Services

Providing technical support on over 30 software systems.
Handling incoming calls from clients and managing them until resolution.
Training new staff & working as a cover supervisor

1st Line Support

Adecco

Multiple short term contracts 

Customer Support
IT Support
PC Repair
Warehouse Duties

Multiple Roles

I am on a mission to take outbound to the next level 🚀

Technology can be a great asset and can enhance our actions, but the key is putting people at the heart of our actions. 

By combining technology and human design we take our customer experience to the next level 

💬 Let's discuss industry challenges and how we can keep on the right track moving forward
💬 Let's discuss problem scenarios and how we can achieve better outcomes
💬 Let's discuss how we can use technology to empower our teams

🥊 Help me give a knockout blow to bad customer experiences by joining me on my mission! 


Your mission, should you choose to accept it - Connect with me and let's have a chat!

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The Battle

Paul Eder, PhD

Mike Clarke

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