Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Research Partner

NHS Digital

- Design / Research lead for the discovery of a digital prescription concept that was used within the NHS App and in third party apps. 
- Design lead for clinical and data products working in multidisciplinary teams.
- Facilitated numerous co-creation and design thinking workshops, design sprints and profession away days.
- Hosted the ‘Design for Voice’ workshop as part of Leeds Digital Festival 2019.

Senior Interaction Designer

Sky Betting & Gaming

- Implemented Lean UX methodologies as part of the discovery and product design process.
- Established fortnightly user research as standard.
- Persuaded the business to install a £30,000 user research lab.
- Led a team of experience designers.
- Facilitated regular design thinking workshops to generate opportunities spanning the whole sportsbook product.

User Experience Lead

DAZN Group

- Responsible for creating the design and research strategy within the consumer facing business.
- Built a UX team from the ground up.
- Led the team that worked on the responsive redesign of goal.com. Increased key metrics for the live match experience on Goal.com by 48%, whilst notably improving the user experience across multiple platforms.

UX Manager

Senior UX Designer

- Lead UX on an automated home R&D project. Ethnographic research using early adopters of home automation.
- Lead researcher for Home Broadband end-to-end setup experience both on and offline.

Senior Service Designer

Usability Specialist

Orange

- Lead UX researcher of the first batch of Orange apps for release one of the iPhone (in 2007)

- Practicing, evangelising and providing consultation on User Centred Design

- Planning and facilitating usability testing on prototypes for mobile Internet, mobile applications, and web.

- Interaction design, user experience design and information architecture for mobile and web platforms

Design of products and services across mobile and web platforms. Diverse skill-set spanning across all disciplines of UX Design, allowing for cross-functional performance. Core focus was on the design of Orange World mobile portal.

- UI and Interaction designer for Orange Music Player (Symbian App and Web UI).

Product, Interaction & Visual Designer

Australian Broadcasting Corporation

(Short-term contract)

Produced HTML/CSS and Flash content for the Rollercoaster (kids) section of the site. Projects included actionscripting for Cartoon games and creating a media player in Flash.

Web Developer

Timetracer Technologies

Responsible for the design of all on and offline media, including website, company logo and business cards. Acted as usability consultant for the company’s software development team, advising on UI and user experience issues.

Web Designer & Usability Consultant

Brand New Media

Worked individually and in small production teams to design for Web, CD-ROM, Print and Interactive TV media. Working with many large international clients, created and maintained several high profile content managed web sites. Also created company style guidelines and rich media advertising campaigns.

Designer

Designing effortlessly intuitive digital experiences that solve real problems is what drives me. I aim to right the digital wrongs. 

I love analysing the world around us and making sense of how people behave. I use research to inform strategy and design of digital products and services. I have been a multidisciplinary designer & researcher for over 20 years. I have led teams to act as human-centred design evangelists. I focus on collecting insight around user needs to filter to all areas of a business. By balancing business objectives and with the needs of the user, I help design better outcomes. 

My work spans diverse challenges and customers. I’ve built and led design / research teams at Sky Bet and Goal, and in my 23 years in this industry I’ve worked with Orange, NHS, EE, ABC and some pretty cool start-ups (that will soon burst on the scene).

I love making professional acquaintances. Reach out if you want to talk user experience, digital products, design, human behaviour or my personal passions – running and camping. 

► About Thunk –

Thunk transforms businesses with digital product design.

With an ex-Google designer as our founder, we're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk


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Specialties: User Research | Digital Product Design | Creative Innovation | UX | User Experience | Design Strategy | Project Management | Growth | Mentor | Consultant

Paul Hill

Rachel Roots

Business Brains for Hire

Helping small business owners take back control of their business. Providing strategic problem solving support to ambitious small business owners who are stuck and need additional skilled resource in order to grow but can't afford the commitment of additional employees. By being an extension of their company I help small business owners deliver their big ideas and increase their profitability. By focussing on doing what they are best at and most enjoy, business owners can drive results and get the satisfaction of growing their business successfully

Chief Business Brain

Swegon UK&I

Employed by Waterloo Air Products Ltd who were acquired by Swegon in 2020
•       Defining the go to marketing strategy and developing channels 
•	Developed and rolled out a complete rebrand 
•	Established an Accelerator Training Programme 
•	Developed initiatives to improve customer service 
•	Devised and carried out quantitative and qualitative market research to monitor customer service. 
•	Developed key relationships with prospects and customers from the initial follow up of website leads through to development of relationships with our key accounts.
•	Carried out various project management roles as required including analysing UK transport provision; managing process change for pricing and running a recruitment drive

Business Development Manager

OIA GLOBAL

Employed by Bellville Rodair International Ltd before they were acquired by OIA Global
Responsible for management of both London and Heathrow forwarding operations.

Worked with the board to deliver record UK profitability year on year throughout the "credit crunch".

Successfully competed tender process for 2 blue chip clients and increased our business share.

Managed various sales and marketing initiatives to promote BRI to both customers and prospect companies.

General Manager

Aramex

Initially employed by Two Way Vanguard before they were acquired by Aramex in 2006
•	Responsible for the nationwide operations based in first Manchester and then London
•	Worked with senior management to produce Business Plan and Budgets
•	Managed the transition of people, customers, agents and systems through the acquisition
•	Successfully managed the growth of the business base through people development, customer retention and sales.

UK Operations Director

WTA Group

Employed within World Cargo Ltd part of the WTA Group
•	Joint board responsibility for achieving increased revenue from £8 Million to £18 Million over 7 years 
•	Located at each of 3 UK offices at different points, with responsibility for the operations and budgets of both the Birmingham and London branches 
•	Devised and successfully implemented B2B Marketing Strategy to differentiate the company in a saturated market, including a name change
•	Actively involved in the acquisition of new business and the retention of existing customers and development of overseas agents 
•	Board responsibility and continual implementation of People Development and Training programmes and successfully implemented the Investors in People standard.
•	Researched potential targets for acquisition and was subsequently involved in the due diligence and successful transfer of the customers
•	Voted as European Director of CTN, the International Forwarding Network to represent and protect the opinions and wishes of the European region.

Director

WTA AIRFREIGHT LIMITED (Now World Transport Agency)

Development Manager

Sales and Marketing Executive

I specialise in addressing the pain points of overwhelm, indecision, inexperience, and uncertainty that many business owners face. 
With my guidance, we'll address challenges, strategically plan, and devise winning approaches for profitable growth
I'll serve as your trusted sounding board whilst offering expert insight, providing encouragement and holding you accountable, to give you momentum so you can make real progress.
Think of me as your micro non-executive director (NED), ensuring you never have to navigate the challenges of business alone

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The Battle

Paul Hill

Rachel Roots

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