Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Research Partner

NHS Digital

- Design / Research lead for the discovery of a digital prescription concept that was used within the NHS App and in third party apps. 
- Design lead for clinical and data products working in multidisciplinary teams.
- Facilitated numerous co-creation and design thinking workshops, design sprints and profession away days.
- Hosted the ‘Design for Voice’ workshop as part of Leeds Digital Festival 2019.

Senior Interaction Designer

Sky Betting & Gaming

- Implemented Lean UX methodologies as part of the discovery and product design process.
- Established fortnightly user research as standard.
- Persuaded the business to install a £30,000 user research lab.
- Led a team of experience designers.
- Facilitated regular design thinking workshops to generate opportunities spanning the whole sportsbook product.

User Experience Lead

DAZN Group

- Responsible for creating the design and research strategy within the consumer facing business.
- Built a UX team from the ground up.
- Led the team that worked on the responsive redesign of goal.com. Increased key metrics for the live match experience on Goal.com by 48%, whilst notably improving the user experience across multiple platforms.

UX Manager

Senior UX Designer

- Lead UX on an automated home R&D project. Ethnographic research using early adopters of home automation.
- Lead researcher for Home Broadband end-to-end setup experience both on and offline.

Senior Service Designer

Usability Specialist

Orange

- Lead UX researcher of the first batch of Orange apps for release one of the iPhone (in 2007)

- Practicing, evangelising and providing consultation on User Centred Design

- Planning and facilitating usability testing on prototypes for mobile Internet, mobile applications, and web.

- Interaction design, user experience design and information architecture for mobile and web platforms

Design of products and services across mobile and web platforms. Diverse skill-set spanning across all disciplines of UX Design, allowing for cross-functional performance. Core focus was on the design of Orange World mobile portal.

- UI and Interaction designer for Orange Music Player (Symbian App and Web UI).

Product, Interaction & Visual Designer

Australian Broadcasting Corporation

(Short-term contract)

Produced HTML/CSS and Flash content for the Rollercoaster (kids) section of the site. Projects included actionscripting for Cartoon games and creating a media player in Flash.

Web Developer

Timetracer Technologies

Responsible for the design of all on and offline media, including website, company logo and business cards. Acted as usability consultant for the company’s software development team, advising on UI and user experience issues.

Web Designer & Usability Consultant

Brand New Media

Worked individually and in small production teams to design for Web, CD-ROM, Print and Interactive TV media. Working with many large international clients, created and maintained several high profile content managed web sites. Also created company style guidelines and rich media advertising campaigns.

Designer

Designing effortlessly intuitive digital experiences that solve real problems is what drives me. I aim to right the digital wrongs. 

I love analysing the world around us and making sense of how people behave. I use research to inform strategy and design of digital products and services. I have been a multidisciplinary designer & researcher for over 20 years. I have led teams to act as human-centred design evangelists. I focus on collecting insight around user needs to filter to all areas of a business. By balancing business objectives and with the needs of the user, I help design better outcomes. 

My work spans diverse challenges and customers. I’ve built and led design / research teams at Sky Bet and Goal, and in my 23 years in this industry I’ve worked with Orange, NHS, EE, ABC and some pretty cool start-ups (that will soon burst on the scene).

I love making professional acquaintances. Reach out if you want to talk user experience, digital products, design, human behaviour or my personal passions – running and camping. 

► About Thunk –

Thunk transforms businesses with digital product design.

With an ex-Google designer as our founder, we're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk


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Specialties: User Research | Digital Product Design | Creative Innovation | UX | User Experience | Design Strategy | Project Management | Growth | Mentor | Consultant

Paul Hill

Founder & Design Partner

Google

I had three projects at Google I/O in 2017, two of them as a part of Android 8.0 “Oreo” launching in fall 2017.  As a part of the Android design team in London I led various system UI efforts, including the design for data access and management on Android Oreo Go targeting the "Next Billion Users".

In my time at Google I also worked on Enterprise (Google Apps), Ads (Google AdSense), Commerce (Google Offers), Maps (Google Maps for Mobile), Social (Google+ Local), Emerging Markets, Privacy and Search Ad Formats. I have facilitated many workshops and design sprints across the world, whilst working closely with UX researchers, Product Management and Engineering teams to design and deliver world class products and features.

Senior User Experience Designer / UX Lead

Skype

I worked on a couple of projects at Skype focusing on e-commerce and payment interfaces on both the Skype website and within the Skype client for Microsoft Windows.  I produced various ideas in the form of sketches, wireframes and high fidelity visual designs to simplify the purchase of hardware and Skype credit.  During my time here I also began designing some parts of the first Skype applications for mobile devices.

Interaction Designer

BBC Radio & Music Interactive

During my short time at the BBC I worked on a number of projects for Radio 1, 2 and Five Live.  I lead the interaction and visual design of the Five Live website during the 2006 World Cup campaign.  I ran a number of user studies on features and products for Radio 2, suggested and implemented improvements.  As well as supporting, I constantly pushed the boundaries of BBC processes and design standards to deliver innovative solutions.

Interactive Designer

Yahoo! Europe

As a part of the Ad Technology team I took responsibility for the user experience of rich-media advertising, both on UK, European homepages and throughout the Yahoo websites. This included advising on and upholding usability requirements with clients and the implementation of campaigns using various technologies. I delivered creative solutions, advice and consultancy to both internal and external clients, producing concept designs and prototypes for potential campaigns.

Designer & Front End Developer (Ad Tech)

DMG Radio

During my time in Australia I led the digital media for Nova 96.9fm in Sydney.  Again introducing User-centered Design practices to redesign the site for both user and business needs, also handling most of the technical implementation.  Essentially an extension to the work I'd done at Virgin in the UK.

Design Lead & Product Manager

Virgin Radio International Limited

Led the major re-design of the company's website, introducing user research and testing sessions to create a design that answered user and business needs, standing for almost 4 years.   Worked with external advertisers to create ground breaking cross-media campaigns.

Digital Media Design Lead

Ginger Media Group

I had far too much fun working for Chris Evan's Ginger Media Group on broadcast media websites, redesigning Virgin Radio's site entirely whilst trying to hang around the TFI Friday bar celeb' spotting as much as possible.

Oldroyd Publishing Group Ltd

A graphic design education, taught by old masters. :)

Print and Web Designer

A seasoned digital technology leader, designer, and strategist. I’m an expert in UX design, product & service design and user research.

Blending creative innovation with the power of insight to exceed results is what I do best.

Described as a product design strategy “game-changer”, “visionary”, “ideas guy” and “bloody nice chap”, I've reached 100s of millions of people with my work, worldwide. At Google I led design for and released 3 ground breaking products and features at Google I/O. During my decade at Google I worked on Google Maps, Search, Android and more. Other tech and media brands I've worked with include Skype, BBC, NHS, Yahoo, Virgin, Reed and some fantastic start-ups you haven’t heard of (yet).

I work alongside a range of roles from developers, product managers to managing directors and CEOs. But most importantly, customers and users — the result? Outcomes that increases customer loyalty and meets commercial objectives consistently.

In addition to ‘hands-on design’, workshop and design sprint facilitation I am a consultant to C-Level executives on product design strategies. Working with brands already remarkable in their field who want to push for increased growth. 

★	25 years’ experience in digital technology design, including 10 years at Google

★	I speak designer, customer, developer, executive, sales, user research, team building, product development life cycle, project management and product manager. 

★	It feels like a lifetime ago, but I also hold a 1st Class BA in Interactive Multimedia. 

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► About Thunk –  Thunk transforms businesses with digital product design.

We're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk

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Paul Hill

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