Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Research Partner

NHS Digital

- Design / Research lead for the discovery of a digital prescription concept that was used within the NHS App and in third party apps. 
- Design lead for clinical and data products working in multidisciplinary teams.
- Facilitated numerous co-creation and design thinking workshops, design sprints and profession away days.
- Hosted the ‘Design for Voice’ workshop as part of Leeds Digital Festival 2019.

Senior Interaction Designer

Sky Betting & Gaming

- Implemented Lean UX methodologies as part of the discovery and product design process.
- Established fortnightly user research as standard.
- Persuaded the business to install a £30,000 user research lab.
- Led a team of experience designers.
- Facilitated regular design thinking workshops to generate opportunities spanning the whole sportsbook product.

User Experience Lead

DAZN Group

- Responsible for creating the design and research strategy within the consumer facing business.
- Built a UX team from the ground up.
- Led the team that worked on the responsive redesign of goal.com. Increased key metrics for the live match experience on Goal.com by 48%, whilst notably improving the user experience across multiple platforms.

UX Manager

Senior UX Designer

- Lead UX on an automated home R&D project. Ethnographic research using early adopters of home automation.
- Lead researcher for Home Broadband end-to-end setup experience both on and offline.

Senior Service Designer

Usability Specialist

Orange

- Lead UX researcher of the first batch of Orange apps for release one of the iPhone (in 2007)

- Practicing, evangelising and providing consultation on User Centred Design

- Planning and facilitating usability testing on prototypes for mobile Internet, mobile applications, and web.

- Interaction design, user experience design and information architecture for mobile and web platforms

Design of products and services across mobile and web platforms. Diverse skill-set spanning across all disciplines of UX Design, allowing for cross-functional performance. Core focus was on the design of Orange World mobile portal.

- UI and Interaction designer for Orange Music Player (Symbian App and Web UI).

Product, Interaction & Visual Designer

Australian Broadcasting Corporation

(Short-term contract)

Produced HTML/CSS and Flash content for the Rollercoaster (kids) section of the site. Projects included actionscripting for Cartoon games and creating a media player in Flash.

Web Developer

Timetracer Technologies

Responsible for the design of all on and offline media, including website, company logo and business cards. Acted as usability consultant for the company’s software development team, advising on UI and user experience issues.

Web Designer & Usability Consultant

Brand New Media

Worked individually and in small production teams to design for Web, CD-ROM, Print and Interactive TV media. Working with many large international clients, created and maintained several high profile content managed web sites. Also created company style guidelines and rich media advertising campaigns.

Designer

Designing effortlessly intuitive digital experiences that solve real problems is what drives me. I aim to right the digital wrongs. 

I love analysing the world around us and making sense of how people behave. I use research to inform strategy and design of digital products and services. I have been a multidisciplinary designer & researcher for over 20 years. I have led teams to act as human-centred design evangelists. I focus on collecting insight around user needs to filter to all areas of a business. By balancing business objectives and with the needs of the user, I help design better outcomes. 

My work spans diverse challenges and customers. I’ve built and led design / research teams at Sky Bet and Goal, and in my 23 years in this industry I’ve worked with Orange, NHS, EE, ABC and some pretty cool start-ups (that will soon burst on the scene).

I love making professional acquaintances. Reach out if you want to talk user experience, digital products, design, human behaviour or my personal passions – running and camping. 

► About Thunk –

Thunk transforms businesses with digital product design.

With an ex-Google designer as our founder, we're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk


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Specialties: User Research | Digital Product Design | Creative Innovation | UX | User Experience | Design Strategy | Project Management | Growth | Mentor | Consultant

Paul Hill

Sanj Dass Media

I can help your business create engaging, captivating and compelling photo and video content, resulting in boosted engagement from your audience, increased brand loyalty and ultimately, increased sales.

www.sanjdassmedia.com

Videographer and Photographer

GKN Aerospace

Video Producer

Ryman Limited

Working within the Operations department I work closely with the Head of Business Services to maintain and develop our in store Services offering. Our core Services offering consists of printing, copying, & binding, in addition to this we offer DHL shipping and Western Union money transfer.

Project Planning
- Plan all aspects of a Print Shop upgrades from initial concept through to install and launch. This involves liaising with many departments and stakeholders at different levels within the business which involves a lot of attention to detail and systematic thinking.
- Constantly review project budget to ensure there are no overspends.

Commercial Analysis
- Analysing sales and activity by region, store, category and product to understand the needs of the market. As a result, take actions and make the necessary changes to drive incremental sales and uncover barriers and training requirements.
- Produce weekly sales reports for Directors, Area Managers, Store Managers and Print Consultants to review so they are kept up to date with sales progress.
- Understanding cost prices, sell prices and margin for both the B2B market and B2C market. Using this knowledge to confidently quote for print orders where standard pricing isn’t applicable.
- Put together capital and operational expenditure requests for projects. These need to have a detailed breakdown of ROI.

Operational Support
-Provide operational support for all stores covering all bases of Business Services. This is more about having in-depth knowledge of all processes in place and how to overcome obstacles.
- Lead and coach a the team of Print Consultants based across multiple key stores to drive sales growth, overcome barriers and constantly improve the level of service.
- Carry out weekly store visits and assessments to review sales, operations, point of sale, equipment and processes.

Business Development Manager

I was handpicked by the Business Development Manager to oversee the implementation of transforming an established basic print hub into a brand new Design & Print Hub that is completely new to Ryman stores in the Midlands, offering extensive print and design services including business cards, posters, leaflets, wide format and many more.

• I manage an extremely busy Design & Print Hub offering graphic design, print, copy, bind, scan and DHL. On average this section is responsible for 20% of the total store sales per week.
• Advertise and market the new services through creating marketing material, leafleting in the local areas, organising our attendance at a Fresher’s Fair and initiating digital marketing for the store.
• Designing marketing material for print & web whilst maintaining the Ryman brand throughout, I also create point of sale for use in the store which also has to be designed to fit within the brand.
• Consulting with customers on a daily basis advising on print & graphic design.
• Manage my own diary when arranging appointments with customers to go through specific requirements for a graphic design project.
• Carrying out custom graphic design jobs, taking a customer’s idea and transforming it into a fully finished and complete piece of artwork.
• Working with internal and external printers, ensuring artworks are thoroughly checked and proofed before being sent to print.
• Manage the stores digital marketing through social media.
• As we offer such a wide range of services it’s of the utmost importance that I am able to multi-task, work well under pressure and keep on top of my work load at all times, whilst offering excellent customer service.
• Ryman’s niche in the Design & Print industry is that we offer a “last-minute” service where other printers would refuse, for this reason I am able to work to extremely tight deadlines, whilst always maintaining quality and accuracy.

Print & Design Consultant

Supervisor, valued team member and key holder in one of the highest turnover stores in the West Midlands.

Duties:

•Provide an excellent level of customer service
•Build relationships with existing and new customers
•Manage a team of four staff members throughout a full trading day to ensure time is utilised, to maximise efficiency and ensure the work rate is optimised.
•Key holder duties: Cash handling, access to the safe, access to high value stock (management only).
•Training new staff members in terms of product knowledge and customer service to ensure they offer the exceptional level of service that the company offer across all of their stores.

Experience Gained:

• As the job requires customers to be approached and welcomed, this has improved my communication skills massively and allowed me to now possess excellent interpersonal skills. Also building relationships with customers is important, offering an excellent level of service each time to ensure they return for repeat business.
• Specifically identifying the customers’ needs through the combination of building rapport and fact finding. This is done in a none aggressive way to ensure the customer feels at ease. This resulted in the customers’ needs being identified, the relevant products being found and a sale being closed.
• Monitoring daily and weekly sales targets and informing other staff members, to allow me to motivate them to ensure sales are being pushed as much as possible to increase takings. This shows I am results-driven and have a logical and methodical approach to achieving tasks and objectives twinned with excellent monitoring capabilities.
• On many occasions I have to manage a team of 4-5 people which showcases my leadership and team management skills. I also have to work well within the team to ensure moral is kept high at all times and the level of professionalism is kept to a high standard.

Supervisor

Handpicked by the Business Development Manager for Ryman, this job role was created specifically for me, as I was deemed as extremely reliable, dependable and trustworthy. Also my active and dynamic approach to work and getting things done twinned with my ability to adapt to change and learn new skills efficiently and implement them with ease showed that I was perfect for the job.

Duties:

• Be in charge of the installation and training for the roll out of a new computer system on a trial basis in 20 stores. Pending this successful trial, the new system was then rolled out to all 237 Ryman stores.
• Installing and networking the new computer system in various stores across the country.
• Training staff on how to use the new computer system, tailoring my training method to suit the various abilities of all the different staff members.
• Working field based, travelling became a big part of this job role as the chosen stores were across the whole country.

Experience Gained:

• I had to quickly learn in a short amount of time the correct procedure for installation and networking the computer system to ensure it was in a fully working order when I left the store. This shows I am a fast learner, can adapt quickly to change and I will always overcome any challenges given to me and see them through to the end. I am determined, decisive and use my initiative to meet and resolve challenges.
• The whole installation procedure was carried out on my own; this improved my independent working capabilities as I had to ensure I had impeccable time keeping skills to guarantee the task was carried out within a set amount of time. This shows that I can work well on my own and follow orders given to me; I am reliable, dependable and hard-working in meeting objectives.
• Training staff allowed me to showcase my excellent interpersonal skills as I had to tailor each training session to meet the needs of different abilities within the team.

Business Development Manager, Assistant

Oxford Summer School

Acting as a shadow group leader I helped the delivery of the Oxford Summer School Foundation programme, a course which I attended in 2016 as a delegate and was invited back as a shadow group leader.

The Oxford Summer School Foundation is a week long leadership & management development programme focusing on 6 main areas: Reflection, Inspiration, Influencing, Engagement, Development & Adaption. As a group leader the role was to facilitate the learning of the group via a non-direct coaching approach throughout. I led sessions on:
- Reflection: Single/Double Loop & On/In Action.
- Engagement: BlessingWhite X Model of Engagement, Skill/Will Matrix, Situational Leadership & the Leadership Continuum.
- Adapting: Resilience, The Change Curve & Situational Leadership Through Change.

Shadow Group Leader

Dass Design Ltd.

Set up my own design company based around a product I created called key-pad.

• Design and develop the product, from initial sketch all the way through to a fully working and functional pre-production prototype.
• Being in charge of the whole company and all operations; Product Development, Design, Manufacturing, Finance, Marketing, Sales.
• Design the whole Dass Design brand, keeping a consistent theme throughout.
• Designing marketing material for print and web (corporate literature, brochures, advertising, exhibitions, web banners, e-flyers). All print material created and prepared for internal and external printers.
• Creating, directing and editing video marketing material for competition entries and presentation pitches.
• Design a website and social media pages, with a consistent brand throughout.
• Ensure I manage all digital marketing and social media activities.
• Presenting the business and product to investors to gain funding for development.
• Freelance graphic, logo and video design work.

Awards & Recognitions:

• Nominated for the Most Innovative Start-up in the Start Young Global Young Entrepreneurs Awards 2014.
• key-pad shortlisted for the Gift of the Year Award 2014.
• Shortlisted for the Shell LiveWIRE Grand Ideas Award.
• Media coverage in The Coventry Telegraph, Birmingham Post, Midlands Business News, The Asian Today and University Business.
• Accepted onto the SPEED Plus programme in 2012.
• Accepted for the UKTI Entrepreneurs Festival in 2013.
• 1st place in Phoenix Den competition in 2012 (Coventry based Dragons Den).

Managing Director and Freelance Designer

Oxford Plastics

Group project working to design and engineer a new mechanism to be used for a trench cover. Working as a live project with the client Oxford Plastics, this project involved leading a team of 4 people to a final presentation to the client.

• Researching existing mechanisms and spotting opportunities for development and change.
• Sketching out a wide range of ideas, taking the ideas from sketch, to 3D CAD modelling, then on to physical 3D modelling.
• Work within the given engineering constraints to ensure the product meets the client specification.
• Create and present a final presentation to the client at the end of the project.

Product Designer

Design a product within the brand guidelines of Samsung, ensuring all the brand guidelines are apparent in the final product.

• Working within given constraints, but still showing my creative ability.
• Leading a group of 4 people, showing natural leadership qualities.
• Carrying out professional and concise presentations to the client as and when required.

Imagination

Formulate a brand using three characteristics, use these key points to define the brand and create a product.

• Lead a group of 6 people to complete this project, as project manager.
• Produce, direct and edit a video advert.
• Create a presentation video to showcase the brand and product.
• Lead the final presentation to the client.

Brand and Product Designer

I can help your business create engaging, captivating and compelling photo and video content, resulting in boosted engagement from your audience, increased brand loyalty and ultimately, increased sales.

taplio

The Battle

Paul Hill

Sanjeev Dass

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