successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

agnoStack

The industry's leading platform agnostic, Omni-Channel Customer Service solution. Bringing the next generation of customer experience to retailers large and small.

Co-Founder/CEO

Keep Small Strong

KeepSmallStrong is a collective effort to save small business across America. It it brought to you by an inspired collective of incredible humans, who work for some amazing companies, lending their time to help save thousands of small businesses from closing their doors and help navigate the current challenges due to COVID-19.

Please visit keepsmallstrong.org if you're a small business in need of help, know a local business who could use some support, or to join the movement to help the small businesses that are the backbone of our communities.

Volunteer/Founding Member

Particular.

The Innovation Agency Of Tomorrow, Today.

The next big disruption could come from anywhere. We have the operational expertise of a consultancy, the creative chops of an agency, and the fervor of a technology startup helping you adapt to a new world of uncertainty.

We help organizations challenge norms and question unconscious assumptions. We craft brand materials; we design websites and campaigns; we even build high-volume transactional applications, but we do it with a relentless focus on outcomes. The most daring part of our company is to be the agency that teaches clients how not to need us.

You are particularly unique. We are uniquely Particular.

CO-FOUNDER/CHAIRMAN

CO-FOUNDER/CEO

CO-FOUNDER/PARTNER

Particularly U

Are you brave enough to unlearn the skills that got you to where you are today and learn the ones needed to get ahead of tomorrow?

Traditional forms of education are not keeping pace with the exponential rate of change in the world. Constant learning and unlearning is not an aspirational goal. It’s a survival skill and a competitive edge. We’ve re-engineered education to be just that. We’ve created the most comprehensive, game-changing approach to accelerated applied learning the world has ever seen.

Particularly U™ is designed for the goals and challenges of three distinct audiences: executives, client teams and individuals. We teach topics including startup mindset, design thinking, technology evolution and more. Our focus areas change every year to anticipate upcoming waves of innovation. Tomorrow won’t be anything like today and tomorrow’s tomorrow is anyone’s guess.

Publicis Sapient

In November, 2016 Sapient was merged with Publicis.Sapient sister agency Razorfish to form SapientRazorfish.

Not a traditional consultancy nor your typical agency; SapientRazorfish re-imagined future value creation through radical customer centricity. They helped companies reimagine how they can organize, connect and thrive through true digital business transformation with game-changing technology at its core. They didn’t just leave clients with a strategy, but were built on a culture of making and delivering game-changing experiences.

Head of Business Development/SVP of Growth - North America

SapientRazorfish

Chief Marketing Technology Officer University (CMTOu) is a leadership development program to grow some of SapientRazorfish’s best technologists, focusing on three core topic areas: technology, marketing, and communicating with influence. It is a year-long experience that combines elements of a corporate leadership development program with the rigor, challenge and learning of an executive MBA. Modeled as a cohort-based program, students are selected through a competitive application process which includes a formal application from the prospective student, agency business sponsorship and references, and a reference interview with a client who has worked closely with the applicant and can attest to their prowess. The curriculum includes four Intensive workshops, conducted in different locations around the globe, with “Interim” meetups between the workshops. Students also complete an independent study project, similar to a thesis, that demonstrates competency in a specific aspect of critical marketing technology as well as the opportunity to creatively communicate their learning. Participants select a topic, and then design, plan and complete this work with the assistance of internal and outside advisors, including several industry luminaries. Each student is required to present in public at the industry leading What’s Next is Now (WNIN) conference held during the final intensive.

In an environment where digital business transformation, game changing innovation, and radical customer centricity are business imperatives, companies need a new breed of technologist. This new breed sees around corners, paints the big picture, “gets” business leaders, marketers, and understands what keeps the CEO up at night. They’re scrappy innovators, who can manage scale and complexity, who can make big ideas even bigger. Who think at the intersection of marketing, technology, transformation and story. And, who are awesome at influencing people and not afraid of charting new territory!

Co-Founder & Co-Lead - CMTO University

SapientNitro

2014 Forrester Innovation Agency of the Year
2013 OMMA Creative Agency of the Year

SapientNitro was a new breed of Agency redefining storytelling for an always-on world. The world’s largest independent integrated marketing & technology services firm focused on designing and delivering cutting edge multi-channel solutions that drive true business value through communications, experience and technology.

Founded in 1990 with a deep history in technology integration, Sapient evolved into a full-service agency helping brands and consumer connect across all digital and traditional touchpoints. Over 13,000 people across 38 offices around the globe helping some of the world's best brands transform our world.

Vice President, Regional Business Lead

Sapient was acquired by Publicis Group in February 2015 as part of the formation of Publicis.Sapient placing SapientNitro alongside sister companies Razorfish Global and DigitasLBI creating the most powerful global Digital Agency Network on the planet.

Clients have included: J Crew, Verizon, Diesel, Saks, Coach, Ferrari, Ascena Retail, Abercrombie, MCM, Michael Kors, Ralph Lauren and many more...

Vice President, Global Lead - Marketing/Commerce Convergence

Huge

HUGE is a full-service digital agency that transform brands and grow businesses. They were named to AdAge's A-List Top 10 and Mashable's 5 Most Innovative Agencies in 2011. HUGE also ranked as one of ten hot agencies to watch in 2010 and were the fastest-growing company among the largest 200 firms across all marketing disciplines in 2009.

HUGE was founded as a user-focused agency putting interaction and visual design at the forefront of creating compelling experiences. The technology team is now the largest group in the company and one of the largest of any digital agency.

Clients have included: Pepsi, HBO, Comcast, Target, GolfChannel, Pizza Hut, Four Seasons, Barney's, Landmark Group, British Airways, GE, Under Armour and many more...

Chief Technology Officer

Publicis Groupe

Razorfish joined the Publicis Groupe family in October 2009.

Technology Director

Razorfish

Technology Director at Razorfish (A Division of Publicis Groupe)

M&A History: iXL>Scient>Razorfish (SBI>AvenueA>Microsoft>Publicis)

Clients have included: Ford, Mercedes Benz, Terra Networks, Columbia Sportswear, XM Satellite Radio, Bain & Co., CondeNast, Sheraton, Victoria Secret/LimitedBrands, Liberty Travel, US Navy, CitiGroup Fixed Income, Carnival Cruise Lines, Japan Tabacco International, NYMEX, Polo Ralph Lauren, First Genetic Trust, Hallmark Cards, GE Financial Network, Daine Rauscher Wessels, GE Small Business

Won 2008 Web Marketing Association WebAward for design and build of SheratonWave.com for theSheraton sponsorship of NCAA March Madness.
-SEE LINK BELOW UNDER ADDT'L INFO/WEBSITES

SBI.Razorfish was acquired by aQuantive and merged with its Avenue A subsidiary in July 2004 to form Avenue A | Razorfish.

Sr. Technical Architect

Won 2004 Web Marketing Association WebAward for redesign and build of new platform for Carnival.com.
-SEE LINK BELOW UNDER ADDT'L INFO/WEBSITES

Technical Architect

Scient was acquired by SBI and Company in October 2002 and subsequently purchased Razorfish (amongst other competitors) before rebranding as SBI.Razorfish in 2003.

Sr. Software Engineer

Sr. Front End Developer

CEO/Founder @ agnoStack, Co-Founder @ Particular. Entrepreneur. Marketer. Educator. Technologist.

Founder/CEO/Head of Product @ agnoStack. Volunteer/Co-Founder/Troop Rallier @ KeepSmallStrong, Co-Founder/Chairman @ Particular.

Entrepreneur. Technologist. Creative. Marketer. Educator.

agnoStack is bringing the next generation of Omni-channel Commerce Customer Support experiences to retailers large and small. Customer experience doesn't stop at checkout!

Particular. helps organizations challenge norms and question unconscious assumptions. We craft brand materials; we design websites and campaigns; we even build high-volume transactional applications, but we do it with a relentless focus on outcomes. The most daring part of our company is to be the agency that teaches clients how not to need us.

Seasoned business executive with a Particularly keen eye for design as well as deep expertise in strategy and execution across the commerce and marketing landscape. Technology expert in microservices, headless architecture, serverless computing and React - remaining hands-on to always stay innovative and current!

Co-founded and led SapientRazorfish's global Chief Marketing Technology Officer University - CMTOu  (an internal MBA style education training) as well as HUGE School (an accelerated post-college apprenticeship program) to help unlock the next generation of leaders.

Led several hundred person teams across areas including Creative, Development, Testing, Strategy, Business Analysis, Analytics/Data Science, Business Development  as well as IT driving overall strategy, structure and go to market positioning for growth.

Frequent speaker on Executive Education, Business Transformation, Leadership Skills, Presentation Skills & Storytelling, In-Store Digital, Omni-Channel Retail and Globalization Strategy after many years helping major brands design, build and run direct-to-consumer initiatives.

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The Battle

Paul Bichsel

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