successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

Alliance Française de Melbourne

Marketing & Events Coordinator

Marketing & Communications Coordinator

FACCI - French-Australian Chamber of Commerce & Industry

. Creating and assisting with coordination of in-person and online events; ranging from small business seminars and networking events to large corporate events.
. Managing and updating CRM database (Eudonet).
. Liaising with external stakeholders: public and private partners, French and Australian companies, venues, catering, and media.
. Maintaining and initiating relationships with partners and members
. Promoting future and past events on social media platforms (Facebook, LinkedIn, Instagram, Twitter, Oximail)
. Publishing member news articles on FACCI website (Typo3)
. Managing event bookings, payments and ticketing (Humanitix)

VIC Events and Partnerships Assistant

Coffee W Friends

• Directed and coordinated marketing activities to promote products.
• Analysed business developments.
• Coordinated and participated in promotional activities.
• Applied strategic planning to verify sales and profitability of products.
• Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
• Coordinated art and graphic creation.

Co-founder

Félix et Cacao

• Used expertise in customer relationship management.
• Updated cafe’s social media webpages: Instagram and Facebook.
• Organised shop events and contests.
• Experienced team Manager.
• Managed a team of two in a crafty Artisan Cafe.
• Planned staff roster and activities.
• Designed & installed front shop and cafe decoration.
• Organised staff events to enhance the team cohesion.


Work achievements: 

Developed innovative ideas to attract more customers and enhance the business profitability. I created promotions for students, a customer loyalty program, creative decorations in store and created popular combinations of products in gift packs based on consumer habits).

Contributed to create a lively neighbourhood by offering frequent activities and competitions to generate new business and retain loyal customers. I provided a welcoming atmosphere, encouraging community gathering and meeting customer’s needs ie. I introduced a range of gluten free products.


. Gérer le contenu 
. Animer les réseaux sociaux (Facebook, Instagram )
. Rédaction des publicités
. Etudes du marché
. Prise de photographies
. Retouche photo

Junior Community Manager

Centre communautaire sainte catherine d’alexandrie

Fundraising Research

• Found financial resources for a local community of disadvantaged children. The funds were to go toward their summer camp at the centre.
• Market studies to increase the volume of membership at the centre (the priority for subscription money was to pay for the summer camp): 
-	Creation of statistical analysis through a questionnaire sent to all the members in order to review the centre and to know the current needs.
-	Controlled all social media platforms, including planning/publishing to Facebook and Instagram. As well as implementing social media strategies. Via the Social networks, we managed to reach 2000 people.
-	Track the performance of publications.
• Set up a subsidy campaign of $CAD 150,000, and market research to find backers.
•	Implementation of a strategy giving free access to the nursery room for parents / children. This allowed the development of strategies focused on membership of members and participants as well as Word of mouth promotion to parents' friends.
•	Design of advertising posters to help with children’s homework as well as rethinking fun and creative activities to bring children in and receive state subsidies.

Marketing Assistant Internship

IMMO SQUARE

• Design of communication supports (media kit, brochures, product sheets, flyers, business cards, promotional materials) for the New Mexico visual identity market, via InDesign and Photoshop.
• Creation of content and marketing materials (e-mailings, advertisements, landing pages).
• Community Management for IMMOsquare and its partners (MLS Prestige).
• Executed the casino themed holiday social event.
• Collaborated with the broader marketing and content teams to help create and procure brand aligned, content and stories.	




. Développement de la cellule digitale 
. Création de plaquettes et de kit media pour le nouveau marché du Mexique
. Design de supports de communication
. Réalisation des flyers et des cartes d'affaires des collaborateurs
. Design des logos pour le site internet
. Organisation et logistique de la journée d'Halloween

Graphic Design Internship

Buddha Bar London

• Responsible for the completion of reservations for VIP customers.
• Liaised with Chanel, Hermès, L’Oréal and famous hotels of inner Paris to accomodate their VIP guests.
• Prepared table setting and private rooms using booking software. 
• Welcomed VIP customers and directed them to their allocated tables or private dining rooms.
• Managed the mezzanine lounge bar and served cocktails and nibbles.
• Handled the Buddha-Bar Boutique and promoted the company’s products.
• Maintained high standards of presentation and mannerism.

Hôtesse 

BNP Paribas

Processed credit related requests on a daily basis. 
Liaised with customers promoting company’s services.
Dealt with insurance membership requests. 
Performed credit checks on new potential customers.
Coordinated the training of new team members.
Handled exceptions and escalations from other departments.
Contributed to the performance of the team, reached KPI objectives.

taplio

The Battle

Paul Bichsel

Charlie Ballot

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