successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

Mavenoid

Continuously heading-up Mavenoid’s Partner Program in addition to new cross-departmental, visonary Strategic Projects.

Director of Partnerships & Strategic Projects

Relocated to the company's first US office (NYC) and launched our Partner Program for tech/app partners, system integration/implementation/BPO partners and other channel/indirect revenue partners. Proud to partner with CX-focused, cross-industry and technology-first partners all over the globe - join us here mavenoid.com/en/partner-program

Head of Partnership Acquisition

Launched a program enabling hardware startups and SMBs to use AI in their product support from day 1. Signed +40 customers in North America, EMEA and Australia, making everything from electric scooters and headphones to toothbrushing robots and smart gardens. 
ARR Growth: 202% in 12 months, 394% in 24 months with NRR consistently > 120%. The team grew from two to six people, with three Account Executives reporting to me.

Head of Growth & SMB

Individual Contributor in addition to management role responsibility.

Account Executive

Employee #10 and Business Developer #1. Given a TODO list on my first day from the founders - “figure out and establish a top-class lead-generation engine” at the top.

Business Developer

SSE Business Lab

Member of the alumni advisory board at SSE Business Lab (startup alumni include Klarna, VOI, Instabee) - advise the Startup Incubator and VC on strategic opportunities ranging from vision to marketing plans.

Advisory Board Member

Mobile App Developer

After football goalkeeping career-ending injury, pivoted to becoming a self-taught programmer and app developer. Released two iOS apps (+20K downloads).

- Sverigespelet, "Sweden's funniest mobile game", a localized mobile game based on Swedish culture. Record-winner of the Swedish pitching podcast (shark tank / dragon’s den) "Businesspodden" with 74% of the listeners' votes and a finalist in "Businesspodden Awards" (a pitching event with a live audience of 3000 people at Globen Annexet). 

- QuoteNow, "The Inspiration app", an app that offers inspirational quotes based on your present mood. Featured in English, Swedish, Spanish and Hong Kongese media after release.

Founder - OtterlingApps

Procter & Gamble

ICA Key Account team working with the Head&Shoulders, YES & Gillette/Venus brands.

Sales

Paradox Interactive

Part of the Innovation team focused on the latest gaming platform - Mobile - at the publicly-listed PC-games developer. Worked on strategy, industry mapping, marketing and customer insights analysis.

Mobile Game App Publishing

Lesara GmbH

eCommerce startup that won the Tech5 award for the fastest-growing startup in Europe year 2016 and 2017. Joined as the first Scandinavian on the marketing team as we launched in Sweden and Denmark (handled social media, SEO, copy-writing and marketing campaigns).

Online Marketing

Fulham Football Club

Moved to London to proceed my life-long dream of becoming a professional football goalkeeper. First training after taking the final decision to take the last step I was injured. 10 months of rehab later, I received the report that I wouldn't be able to continue playing at a professional level.

Professional Youth Football Player

Experienced from being a founder and an intrapreneur in startup growth & strategy, partnerships & sales and tech entrepreneurship. International digital nomad with experience from living in Sweden, the US, the UK, Germany, South Africa, Italy. Always eager to evolve and utilize my ‘go big or go home’ attitude. Vipassana Meditator :-)

taplio

The Battle

Paul Bichsel

Lucas Otterling

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