successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

Guidoo Services

Professional services for Zendesk provided by an experienced team

Founder

Support Driven

Support Driven is a community of people in Customer Support and Success helping each other.

Member

Self-Employed - consultant

CUSTOMER SUCCESS :: advising and training on Zendesk configuration and best practices
SERVICES :: project management and implementation of Zendesk
TRAINING :: educating teams across Europe

I worked with hundreds of clients, from internationally well-known Enterprises to start-ups across several industries on 5 continents. Working for several IT companies of various sizes, I gathered a wide range of experience. As a freelance consultant I am able to help companies to deliver stellar support to their users. I enjoy coaching and training customers and their teams across Europe.

Customer Service Consultant & Trainer

As a consultant for Zendesk EMEA I covered the following areas:

CUSTOMER SUCCESS, advising and training customers on best practices
PRE-SALES, consulting prospects  and delivering product demonstrations
SPEAKER, occasional speaker at various events
SERVICES, project management and implementation
TRAINING, educating customers across Europe
HOST, steering discussions at user groups

Customer Enablement Consultant

Helping customers, within Europe and especially DACH, to build and maintain customer relationships by transforming their customer service into an engagement that is more meaningful, personal, and productive.

Account Executive

Infragistics

-	Managing biggest market for Infragistics in Europe (DE, AT, CH)
-	Regularly achieving the best sales figures of European sales team and exceeding personal goals
-	Planning and attending trade shows and conferences like Microsoft TechEd
-	Expanding customer and reseller relationship

Territory Account Manager DACH

Zoschke Data GmbH

-	Account Managing
-	Product Manager for UI products
-	Optimized warehousing, Improved RMA process
-	Instructing and training Apprentices

Account Manager

freenet AG

Sales Executive

Freelance Web Designer

-	Acquired and consulted local customers
-	using Technologies like HTML, CSS and Flash

Owner / Consultant

Walter Jessen Elektrotechnik GmbH

- Designing and delivering hard- and software systems
- Building and administering corporate website
- Finishing Traineeship ahead of time

Management Assistant in IT-Systems

- Supporting Hardware and Software Issues
- Studying sales theories, software development (C++, C#, Javascript) and IT-hardware on block release in dual system
- Consulting private and small to medium size businesses

Traineeship: Management Assistant in IT-Systems

- Zendesk expert and instructor.
- Founder of Guidoo Services.
- Author of Zendesk for Customer Service

My team at Guidoo Services, a Zendesk Partner, helps companies to transform their customer service and improve relationships with their customers through Zendesk.
www.GuidooServices.com

Personally I would describe myself as: Entrepreneur, Investor and Environmentalist 🌳

taplio

The Battle

Paul Bichsel

Nils Rebehn

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