successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

Crane Venture Partners

Finding and backing the next generation of ambitious intelligent Enterprise data, infrastructure and developer focused software companies in Europe, working closely with founders and executive teams to build the foundations for long term sustainable revenue growth and customer value.

Investor, Venture & Limited Partner

Quaisr

Working with the CEO and leadership team to help scale this leading Simulation Ops company - https://www.quaisr.com/

Board Member

Stepsize

Board Observer

Atomico

Limited Partner

Scottish Equity Partners (SEP)

Senior Advisor

Farview Equity Partners

Strategic Advisory Team Member

Ctrl

Angel Investor

Cast.app

Hook

Happeo

Advisor

Investor, board member and former software executive, with particular experience building, leading & scaling start-ups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education).

Built Slack's presence in the UK, founded the Global Customer Success team and led its EMEA arm. Previously built & led both Zendesk & Yammer's European Customer organisations, creating, scaling, leading and developing strong teams dedicated to driving Net Revenue Retention by helping some of the world's largest organisations drive user adoption & business value from Enterprise SaaS software. 

Played a major leadership role in accelerating the growth of a number of early stage companies, leading to a $1.2 billion acquisition by Microsoft and two public exits. This included representing the businesses publicly in the press with media, analyst interviews, public speaking and publishing of industry articles.

Key skills & experience -

• Building, leading & scaling world class teams to deliver consistently high revenue growth, customer sat & renewal rates
• Proven commercial focus with extensive sales experience
• Developing strong trusted adviser relationships with founders, C suite and business decision makers
• Talent sourcing, hiring and career development
• Managing complex cloud software deployment and user adoption businesses 
• Collaborating internally to improve & scale processes, product and overall customer experience
• Media spokesperson with very strong verbal and written communication skills
• Cross industry experience, including finance, insurance, advertising, pharma, retail, manufacturing, tech, telecomms & government

Specialities: Sales, customer success, SaaS, consulting, customer experience, people leadership & development, change management and adoption, press & public speaking

Rav Dhaliwal

taplio

The Battle

Paul Bichsel

Rav Dhaliwal

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