successCX

CEO & Founder

Zendesk

Director of Customer Success

Presales Manager

BMC Software

Global Program Manager

Consulting Services Solution Manager

Senior Project Manager

Planwell Technology

Project Manager/Senior Consultant

Making CX work for your business!

Customer Experience Professional with a love of customer loyalty and red wine. 

Paul Bichsel

Scalizer

Consultant Solutions IT / ERP

Port Cities

● Overseeing a portfolio of 6+ projects with an average budget of 20,000 AUD

My missions : 
● Support small and mid-size international pacific companies (Caledonian and Australian) in the implementation of the Odoo ERP and IT projects (websites)
● Control, with the help of KPI, of the progress and the good realization of the project in the respect of the scope, cost and schedule defined.
● Development and maintenance of strong relationships with customers, ensuring their needs and satisfaction are met.
● Coordination of multiple actors and stakeholders (client providers, developers, business analysts) located in different countries (Indonesia, New-Caledonia, Australia)
● Analysis of customer requirements, writing functional and technical specifications. 

Development of knowledge in various fields: accounting, analytical accounting, logistics, Australian Pay roll

Project Manager ERP

Voltalis

In autonomy, steering and monitoring of 4 web and mobile products within a developer team of about 10 people: 
● Qualify and frame the customer's need
● Identify and prioritize the business needs and requirements in the backlog
● Ensure continuity in the pace of deliveries
● Facilitate the implementation of the Agile methodology (in support of the Scrum team) in order to guarantee the good operational execution of the project
● Take leadership of scrum teams, define product vision, roadmap and growth opportunities, communicate with stakeholders throughout the project.

Jira / Confluence, creation and management : 
● Jira roadmaps
● Dashboards: allows the monitoring and organization of testing & release
● Creation of automations for tickets related tasks (passing a ticket from one board to another, filling in certain fields, etc...)

Product Owner

Veamly (ODF 9)

NLP assignments:
● Re-training of Google's NLP model: "BERT" using transfer learning to adapt its "knowledge" to a specific and specialized vocabulary
● Creation of ML models for classification

Webscrapping missions: 
● Creation of a script to retrieve a set of data on companies according to certain criteria (size, location, industry, etc. ...) via a site that lists them

Data scientist

École des Mines de Saint-Étienne

Single and partial development of a start-up model :
Offering a GPS to visually impaired people via a mobile app that vibrates the temples of their glasses to guide them.

Learning and acquisition of multidisciplinary skills: 
● Graphic design: Creation of the graphic charter (logo, typography, color code)
● Marketing: Definition and realization of the persona, of a BMC, of a PESTEL study, of the 4Ps, analysis of the competitors
● Finance: cost structure of a company: variable costs, fixed costs
● Legal: reflection on different types of french companies ("SARL", "UARL", etc...)

Elective "Entrepreneurship & Intrapreneurship" : Startup "VibraMap

Confédération Nationale des Junior-Entreprises

Negotiation and follow-up of a 3000€ project

These experiences within the JE have taught me: 
● Maintaining a client relationship
● Taking a step back from situations
● Sense of responsibility

Project Manager

Negotiation and follow-up of a 2500 € project

In charge of organizing the students’ graduation party. 

● Organization of a 10-month project
● Management of a team of 9 people
● Event gathering more than 250 people
● 20 000€ budget
● Prospection of artistic and photo providers
● Management of relations with local partners (room to rent, administration, other associations...)

President of the student association GALA

Sanofi

● Discovering the functioning of an R&D site of 2300 people 
● Technical missions concerning the digital transition of the telephony system 
● Followed a manager of 50 people and observed his management methods

taplio

The Battle

Paul Bichsel

Victor Lugan

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