P. Dillon Tucker

Deque Systems, Inc

Business Development Representative Manager

Sales Assembly

Featured Thought Leader

Sales Engaged Consulting

Sales Engaged Founder

RevGenius

Member

Brand30

KlientBoost

Consultant

Common Room

- Lead Sales Development to Drive $16,000,000 in Pipeline
- Build Outreach Instance including 100s of sequences, templates, and snippets for SDRs and AEs 
- Team of 4 booked over 1,000 meetings with qualified prospects
- Dogfood in own product with team to drive results through a new way of prospecting
- Revamped outbound and inbound processes to 3.5x conversion rates

Head of Sales Development and Operations

Opnbx.ai

Opnbx.ai

- Advising strategic GTM motions
- Driving revenue through sales

GTM Advisor

SDR Nation

Mentor | Coach

Commsor

- Promoted from SDR Manager to Head of Sales, Led team of 8 
- Rebuilt Outreach Templates, Sequences, Salesforce, and entire Account Executive Process
- Lead the team is closing enterprise deals including Salesforce
- Sold 3 different products to 3 different ICPs

Head of Sales

- Rebuilt Outreach Templates, Sequences, and entire outbound system
- Hired 5 SDRs and ramped them to full quota achievement in 3 months
- Grew from 4 meetings a month, to 20 meetings a week with company record 
- Increased show rate to 85%

SDR Manager

Head of Sales Development and Operations @ Common Room | Sales Consultant @ salesengaged.com | Outreach.io Alumni | Mentor | Grit. Drive. Positivity. Mountaineer. Beach. Disney. ☀️

I mentor a team of sales development representatives to drive results and ensure proper operational procedures throughout the sales process. I also drive pipeline growth with lead generation efforts and strategic partnerships. 

With over 9 years of experience in business development and sales for SaaS and technology offerings, I have a proven track record of increasing revenue, closing deals, and building relationships with executives. I have also mentored and coached hundreds of sales professionals through SDR Nation, Opnbx.ai, and salesengaged.com, sharing my insights and best practices on sales engagement, outreach, and CRM. 

I hold a Bachelor of Science in Finance from West Virginia University, where I developed my analytical and problem-solving skills. I am also fluent in English and Spanish, and proficient in Outreach.io, CRM, and Sales Development. I am passionate about helping others succeed and grow in their sales careers, and I value grit, drive, and positivity.

I enjoy consulting and building relationships with executives to help them solve difficulties that they are facing in their business environment.

- Lead Sales Development to Drive Results
- Ensure Proper Operational Procedures through Sales Process
- Drive Pipeline with Lead Generation Efforts through Team

smartYOU Products LLC

•	Acted as a liaison between executives and technical staff to determine the technology need of business units and identify technology that will affect the strategy and performance of their business direction. 
•	Analyze processing methods and identify solutions through assessment of various system alternatives to determine the best hardware/software solutions for corporate standards and needs of the business unit. 
•	Cooperated with a team of 6 to design, plan, develop, and deploy departmental technology needs specific systems and create Windows & Mac images. 
•	Create and manage Active Directory & Exchange user accounts and groups, rights, group policies, and permissions.
•	Manage and oversee operations and activities associated with the company's computer network and associated services while providing technical mentoring and coaching of team members where appropriate.
•	Manage and lead moves, adds, and changes of software and hardware for all corporate equipment, including desktops, laptops, windows & Macs, iPhones, iPads, printers, and equipment in test labs, training rooms, and conference room AV equipment.
•	Maintain a completed and up-to-date documentation of all hardware, software, licensing, corporate equipment inventory, solutions, and incidents knowledgebase. 
•	Collaborate with vendor support, coordinate maintenance and repairs, and reconcile & approve invoices for payment.
•	Install, upgrade, support, and troubleshoot LAN, WAN, WiFi, Windows 7/10, Macs, Microsoft Office, iPhones, iPads, and any other authorized desktop applications.
•	Build a staff of 8, training and coaching in best practices and policies while efficiently delegating tasks and allocating responsibilities for maximum productivity.

Manager

Isobar

Directed a team of 6 in administering all systems for an x-type company, guiding the team in developing and maintaining an effective information technology infrastructure capable of meeting all business requirements and stakeholder needs. 
Pioneered ongoing systems analysis to proactively identify opportunities for improvement, recommending and integrating both proven and emerging tools and technologies to enhance information technology performance. 
Identified security, patch, or compliance issues across technologies in order to alert helpdesk and achieve swift resolution and minimal downtime. 
Architected and implemented corporate solutions for all client-side backups, translating business needs into impactful technology solutions to realize new capabilities. 
Piloted projects for installing, configuring, and supporting servers running Microsoft Windows 2003/2008/2012; upgraded 2003/2008 Server to 2012 in the Data Center and regional offices.
Championed the design, implementation, and support of Microsoft Exchange 2003/2007/2010 Front-End/Back-End topology and client applications (OWA, Outlook, and Entourage).
Helmed the installation, configuration, and management of end-user environments OSX (Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite), Windows XP, Vista, 7, 8 and virtual machines.
Shepherded licensing contract negotiations with vendors (e.g., Kaspersky, ShareFile, Quest), successfully maximizing agreement benefits with minimal expenditures. 
Headed management and creation of Group, Users Policies while also maintaining Active Directory.

System Administrator

The Provident Bank

Design and develop strategies to implement migration of 1300+ users from Exchange 5.5 to Exchange 2003.
Responsible for system administration of 400+ Windows 2000/2003 servers.
Manage a Project team to replace 180 printers throughout the organization
Install, administer and troubleshoot CreditQuest Software by Harland Financial Solutions
Manage and lead multiple projects to ensure all tasks are performed efficiently as per company policy 
Devise a strategic plan to migrate the current systems infrastructure from Server 2003 to Server 2008 and Exchange 2007
Responsible for mentoring and/or guiding Level 1 Administrators as needed on daily operations, specific projects and as designated by Department Management.
Research and develop policies and procedures to improve the efficiency of Email and Network infrastructure for corporate and remote sites.
Manage and configure Group Policy and Login Scripts in Active Directory as per departmental needs to provide efficient network resources.
Manage Servers using LANDesk to deploy and install Corporate and remote site servers
Research, evaluate and implement new technologies to ensure proper support for projects and business needs
Consult with department managers to develop system solutions consistent with organizational objectives

Systems Analyst II

TheStreet.com, Inc

Responsible for systems administration of 100+ Windows 2000/2003 servers, including backups, Printers, network shares and customization of business applications. 
Configure and implement the DFS to replicate the domain controllers, FileServers, and database servers as per company policy and needs.
Utilize SMS 2003 for software package deployment, system management, remote assistance to national offices.
Implemented network and desktop support policies and procedures to improve the efficiency of Network.
Install, configure and tailor Thomson One Market Data software as per Broker's needs.
Implemented and participated in the network infrastructure redesign to accommodate expansion of the network.
Manage and coordinate a team of vendors to build a TV studio, Cat 6 and Fiber infrastructure expansion in the existing Cat 5 Network.
Configure ports and VLANs on a Cisco 6500 Series switch.
Implement and designed patch panels, various network cabling and Cisco switches for network data center infrastructure.
Implemented Active Directory and configured the policies for user environment, sites, subnets and monitor/managed Active Directory replication.
Migrated corporate email system from Lotus Notes to Microsoft Exchange 2003 and implemented disaster recovery solution to provide high availability of email system.
Provide 3rd level of support to technicians by consulting various vendors (i.e. Microsoft, Cisco, Nortel, Apple, HP, Black Box, Trend Micro, Script Logic, Verizon, WebTrends, etc.)
Managed and administered OTM Server with call pilot, Symposium and Meridian voice mail system.

Network Services, Senior PC Support

Apex Systems Inc

Team of 5-15. Upgrade Windows NT to Windows 2000 for 300+ clients (multiple).
Install servers, switches, KVM and UPS in server racks.
Delegate all technical issues to client Project Manager to meet Company's policies, procedures and network infrastructure requirements.
Configure Servers, APC and KVM Switches to insure connectivity.
Setup Multi-cast server and push image to client desktops.
Utilize MS SMS 2.0 to push application updates to client workstations.
Junior Email administration on MS Exchange and Lotus Notes email servers.

Project Lead

iBeam Broadcasting, Inc

Reconfigured Windows 2000 servers (included an analysis of the impact of Active directory on the existing network environment).
Project Lead: Team of 5. Upgraded Windows NT to Windows 2000 for 400+ clients.
Created images using Ghost, trained &amp; provided support for all types of technical issues.
Assisted in creating scripts for individual user login scripts for user specific software needs.
Administered 450 servers (NT and 2000) running Exchange, VPN, Firewall, database, File and Print servers, ARC server, Legato, etc.
Monitored and troubleshot WAN connectivity via T1, T3, ISDN and DSL lines utilizing HPOpen View, Freshwater SiteScope and SiteSeer.
Supported approximately 20,000 user environment internationally.
Configured RIP2, VLANS, static routes on Cisco 2900 series switches and 3600 series routers.
Network support for offices situated in global regions via Citrix Metaframe. 
Setup APC master switches to allow servers to be powered up/down remotely via Telnet/browsers.

Level II Network Administrator/Engineer

Live Technology International, Inc

Project Lead: set up new facility’s infrastructure (cabling, electrical, point to point connections, ISP coordination, telephony and telecommunication’s contract).
Handled NY sub-contracting accounts involving IT including electricians, voice vendors, ISPs, and hardware resellers.
Assisted in designing firewall with Checkpoint.
Administered 50+ data-center servers running NT and 2000 for DNS, Web, Exchange, IIS.
Designed and implemented anti-virus policy and backup solutions for servers.
Managed NY office network expansion project consisting of expansion from 25 to 200 users.
Administered DHCP and WINS servers for dial-in (Citrix Metaframe) and local users. 
Backup and restorations with Veritas 8.0.

Network Engineer

American Express, Inc

Re-designed network topology to accommodate influx of new users.
Project Lead: network expansion from 120 to 350 users.
Setup and administered dial-up users with RAS.
Assisted in designing firewalls with Checkpoint.
Administered 30 servers (NT, Novell 3.x, Exchange and SQL) in internal and remote locations.
Trained tech support team in the following areas: 
Punch-down RJ-45 wall jacks.
Installation/configuring of NIC cards in Macintosh and IBM compatible desktops (desktops running Windows 95/98, NT and 2000 clients).
Utilized SMS to provide support for 620+ Win 95/98, NT and 2000 clients within Novell 4.11/NT network (i.e.: SQL, Citrix, DNS, Lotus Notes, back ups and print servers).; Upgraded software to meet Y2K compliance.
Light SQL server administration w/backups and user accounts.
Documented and maintained network security and patch panels.

Network Administrator

NBC, Inc

Administration and support for 2300 + users within Novell 3, Novell 5 and NT server network; built and configured Novell 3, Novell 5 and NT servers.
Migrated users and print queues from Novell 3.x servers to NDS within Novell 5 network.
Deployed applications to desktops using Zen Works (i.e. Rumba and JD Edwards).
Configured user environment and customized login screens for Lotus Notes installation.
Administered backup of 175 Novell clients' hard drives and restored settings after converting client operating systems to NT 4 &amp; Lotus Notes.
Trained desktop support staff to use &quot;ghost&quot;.
Upgraded hardware to meet Y2K compliance.

Junior Network Administrator

Chase Manhattan Mortgage Company, Inc

Converted Token Ring LANs to Ethernet and Win 3.11 to 95'.
Maintained mission critical database for Mortgage Origination Division.  
Designed 90-user LAN with NT, Novell 3/4 servers with NT, Win 95' and Notes clients.  
Installed, configured &amp; troubleshot multi network components (i.e. printers, fax machines, etc.).
Deployed 90+ PCs within 20 hour time frame; assembled, upgraded and repaired each machine to meet network specifications.  
Created MS Access templates for company's regional SQL databases.

Desktop Support Analyst

I am a seasoned, entrepreneurial Systems Administrator with 20+ years of strategic planning, infrastructure development, and systems management experience. Recognized for demonstrating a natural aptitude for translating business requirements into streamlined technology solutions, as well as for optimizing technology ecosystems to enhance business efficiency and teamwide capabilities. Professional focal points include network management, systems optimization, software & hardware installation/configuration, performance improvement, testing/troubleshooting, policy/process design, team training/coaching, user service/support, vendor management, and business needs analysis. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, systems analysis, project management, and resource management to support efficiency and maximum returns. 

Throughout my career in the information technology field, I have demonstrated my commitment to driving continuous improvement and teamwide excellence. As an adept Systems Administrator with Isobar, I conducted proactive business needs analysis in order to recommend and implement both proven and emerging technologies, software, and hardware – leading cross-functional teams in executing a breadth of IT projects to strengthen company infrastructure. In addition, I liaised with senior leadership, users, and vendors to ensure the company’s systems support structure was driving the business forward with minimal expenditures. 

Colleagues describe me as a progressive, driven, down-to-earth, strategic and innovative information technology expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

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The Battle

P. Dillon Tucker

Tayyab Malik

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