Career Matters, created by Erica Sosna

helping organisations retain and reinvigorate their talent by having the right #CareerConversations at the right time.

Head of Delivery

Penelope Layzell

Our careers are important to us, the give us focus and direction. Yet when they aren’t working cause so much pain and suffering through anxiety, stress, fear the list goes on. We could be an employee working in an environment that’s not right or a business owner struggling with a business that isn’t growing the way you wanted. This is signs of energy misalignment, get energy right and we work in flow. 

Yet it’s isn’t easy to just flick the switch and put things right we have to work out what is wrong, clear ineffective energy and replace with the right energy. This is where I come in, helping to find the block, generate the right energy so your business or career flows once again

Energy needs to flow a blockage can stop it and just like electricity things needs to be connected

The Career Whisperer

HeartMath UK+IRL

Certified HeartMath Coach

Aroma Freedom International

Aroma Freedom Practitioner

Raise Recruitment Ltd

Supporting companies to meet todays recruitment challenges head on by seamlessly blending consulting and staff resilience into traditional methods to ensure faster and targeted hiring with less stress, staff attrition to keep productivity strong

Director of Recruiting

Hamilton Cross

Took the opportunity to launch another branch for Hamilton Cross one of the UK’s leading Healthcare Staffing Companies, placing Nurses, Healthcare Assistants, and Support Workers into various Healthcare settings.  

Awarded Fastest Growth award

Implementing processes and KPIs for my branch. Ensuring compliance and recruitment processes in place, recruitment of a branch team. 

Building up a strong client base as well as recruiting a team of qualified carers and nurses to meet the need of the services we support.

Engaging with key stakeholders at all levels

Hamilton Cross has built an exceptional reputation for supplying exceptional healthcare professionals whilst providing an unrivalled service, becoming the first choice supplier to the majority of our customers

Regional Business Manager

Layzell Maintenance

Helped establish my husbands business, helping to establish marketing and generating leads.

Manager

Newcross Healthcare Solutions

In 2016 I successfully launched the Lincoln branch of Newcross,  becoming launch branch of the year within my first year. 

Business Development to establish a strong client base for a team of care staff throughout Lincolnshire  within a range of settings including Residential Homes, Nursing Homes and supported living

HR functions including interviews, disciplinary and monitoring performance of all staff

Specialties 
Healthcare, Nursing, Complex Care, Care, Nurses, Healthcare Assistants, Care at Home, Home Care, Community Nursing, Domiciliary Care, Support Work, Learning Disabilities, Mental Health

Business Centre Manager

Osiris Educational

Coming into a new role within the company, had to establish the operational aspects of the post. Implementing new procedures across the company to ensure and maintain exceptional overall customer relationships.  Delivering reliable support and customer relations 
•	Maintaining a strong working knowledge of products with the company
•	Resolving customers’ queries within agreed authority
•	Contributing to the development of new products and services, based on trainer feedback
•	Excellent interpersonal skills, able to communicate with a wide range of people
•	Strong negotiation skills for fee setting 
•	Strong decision making skills and the ability to take the lead
•	Developing, monitoring KPIs and Successfully working to targets

Client Relationship Manager

Staffline Recruitment Limited

I successfully launched and managed an onsite office ensure the smooth and efficient provision of temporary staff to a food industry client.
Full understanding of Swedish Derogation Contractors well versed on disciplinary hearings and managing permanent contractors
Recruitment planning and ensuring peak periods are filled smoothly so as not to cause disruption to client
Full understanding of client  requirements is essential.
Management of team to ensure service of client is maximised
Monitoring KPI and budgets
Essential compliance of paperwork, through regular auditing
Performance Management of both agency and direct team
Full understanding of agency worker regulations
Adherring to SLA agreements 
Outstanding Customer Service
250 temps on site at peak times to rosta and recruit 
Key stakeholder management

Contract Manager

Award Winning Growth Consultant | Helping create thriving work cultures through streamlining & systemising processes, & career conversations which reduces high turnover, builds engagement, supports Gen Z & career growth

Hi, I'm Penelope Layzell, with over 20 years of experience in senior management and recruitment. 

Certified HeartMath Coach, 
Sound & Energy Healer,  
Aroma Freeman Practitioner
Author  
Resident Expert for a leading magazine,

You can heal the negative impact of job hunting the traditional way, or being in toxic work cultures through meditation and coaching so you can create an abundant, purposeful career full of joy.

As Head of Delivery at Career Matters the unique and simple Career Equation makes it easy for firms to keep and grow their best people.

The Сareer Equation model is quick to learn and easy to apply. This IP has helped Thales, Puig, Savills, Amazon, Capital One, Mastercard, Nomura, AXA and ComplyAdvantage to mobilise and retain key talent. 

Provide expert digital learning, virtual masterclasses and in-person group career coaching to help your people own and design their ideal career trajectory in your firm. 

WHAT YOU CAN ACHIEVE:

-Retain your hard-to-hire employees at all levels and all stages of the employment cycle
-Equip internal coaches, managers, and mentors to have the right conversation in a consistent and skilful way
-Co-design a high-performing hybrid environment that your people thrive in 
-Increased productivity and internal mobility
-Provide a personalised career development track that makes your people un-poachable! 

Career conversations are a critical business lever in the 21st century. If you aren’t talking to your people about their careers, they’ll leave for somewhere that is. 

"Career Matters worked with MSD to design and deliver a Career Coaching and Engagement one-day event for 150 People Managers. The career method was just what we needed and they immediately built rapport and impact with a large audience. The feedback from the attendees was extremely positive and I have no doubt that results will follow."
JULIE ARNELL, ASSOCIATE DIRECTOR OF HUMAN RESOURCES AT MSD

"Erica and her team are extremely professional and innovative, Erica delivered a day of fun and thought-provoking Careers Matters material to 15 of our wonderful grads from the EuroNorth Graduate Program. The grads came away buzzing and full of ideas for the future. The day was a great success and I would be very happy to recommend Erica and will definitely be reaching out to her again to arrange other training events."
SHIRLENE GRIFFITHS, HR POP – UK AT DASSAULT SYSTÈMES

Or check out our free career conversations training for managers here.
https://www.careermatters.today/confident-career-conversations-course-for-managers-access

Future Cloud Accounting Limited

Admin & Marketing Assistant

Administrative Assistant

BE Design - Built Environment Design Partnership

Office Manager

Center Parcs UK

Secretary

Timico

Product Management Co-ordinator (Secondment)

Timico Ltd

Internal IT first line Service Desk support.    Answering the phone and triage of incidents.
Billing and mobile provisioning support. 
Writing procedural documents.
Training internal processes and systems.
Producing invoices from company CRM and billing system.
Pricing amendments in company CRM & billing system
Telecoms Tariff building.
Application Support.
Report production using ServiceNow, and microsoft packages.

IT Support Technician

Barrington

Full PA, Secretarial and Administrative support to the MD, and two other Associate Partners.
Managed the MD’s diary and ensure efficient and effective use of time.
Maintained weekly contact with clients, providing accurate and detailed up-dates on cases
Produced accurate reports for contractors, the bank and clients
Liaison with all other interested parties in relation to mortgage business, eg Lenders & Solicitors.
Maintained client files to ensure they are up-to-date at all times
Monitored and reported back to the MD on all mortgage business and ensure target completion dates are reached/adhered to.
Monitored enquiries received via telephone and website and ensure all enquiries and referrals are followed up correctly and fully.
Produced weekly reports on sales, renovations, builds, relationships and meetings
Answer the telephone, first line contact for the office.
Monitor the office, ensure it is kept clean and tidy, maintain stationery supplies
Ensure all Health & Safety requirements are met
Responsibility for ensuring all other personnel are performing their roles and maintaining their responsibilities and duties.

PA to MD

Kybotech

Confidential P.A service to the Chairman and two Executive Directors.
Minute taking at high level Board meetings other meetings.
Created reports on a weekly and monthly basis.  Monitoring progress on actions required.
Liaison with Solicitors on requirements and up-dates to relevant regulations and Government guidelines.
Customer surveys – created a range of customer surveys to be carried out by Sales staff  over the phone.
Overall responsibility for HR and Recruitment – creating employment contracts, maintaining records, 
created job advertisements, arranging interviews and ensuring the Directors are kept up-to-date on relevant HR legislation and regulations.
Assisted in the re-design of the Staff Handbook and designed and implemented a new Induction programme.
Carried out staff inductions as required.
Diary management for all company Directors.
Worked closely with external contractors in relation to move to new location.
Managed the general facilities for the office.
General reception duties including opening and distribution of post and ordering of stationery.

PA to the Chairman

Vodafone

Provided a proactive and confidential secretarial service (diary management, travel, correspondence, reporting, meeting scheduling and management).
Production and analysis of statistical information (spend, revenue, debt, account information)
Active member of a large team consisting of both management and non-management.  Supporting all members of the team, acting as a central contact.
Planning and overseeing of 6-monthly off-site conferences
Arranged, managed and attended all team meetings, took and distributed minutes
Regularly drafted impactful PowerPoint presentations to be presented at senior management level often to tight deadlines
Maintained records (sickness, expenses, staff information, account information)
Purchasing of office equipment and stationery through company purchasing system
Assisted in the design and implementation of new starter process and induction
Responsible for overseeing and managing budget for staff reward and recognition
Assisted in the design of a customer survey.  Responsible for the analysis of information gained, producing accurate reporting for senior management and staff.
Supported management with budget and staff planning.
Deputised regularly for senior management and directorate PA’s.

Personal Assistant

Supported and regularly deputised for Group Estates Manager.
Responsible for producing contractor maintenance schedules, ensuring supplier contracts were kept up to date and supplier SLA’s were met.
Monitoring of all contractors, ensuring work was carried out correctly, deficiencies addressed and all requirements met.
Responsible for maintaining records of Maintenance work, suppliers, Risk Assessments, contracts.
Member of the project team for office new build.
Research and liaise with existing and new suppliers to achieve maximum value for money.
Worked closely with the Group Estates Manager in developing the H&S Policy and ensuring it was implemented across all locations.
Responsible for keeping Management and staff up to date with Health & Safety legislation.  
Responsible for producing all documentation relating to Facilities and Health & Safety, reviewing to ensure it was always kept up to date.
Building security - Assisted with implementation of all security policies and procedures, including the installation and maintenance of access control systems.  
Business Continuity Planning - Involved in designing and implementing a company-wide business continuity plan and communicating to Management.
Assisted in the procurement of Stationery and equipment.
Liaised with estate agents in relation to company property portfolio regarding rent payments and changes, location closures, and tenant changes.  
Required to respond to emergencies and urgent issues in the absence of the Group Estates Manager.

Group Estates Administrator

Admin/PA Extraordinaire.  Aspiring blog writer.  Mental Health First Aider.  Mother to ADHD Teenager, and may be a little Menopausal!

taplio

The Battle

Penelope Layzell

Suzanne (Su) Ford

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