In every industry, there’s a Godfather, the one name everyone knows, respects, and calls first.
On LinkedIn, you either become that figure… or you get forgotten.

Most leaders fall into the 2nd category. They post, they network, they hustle yet their LinkedIn presence looks like everyone else’s.

The result is obvious → Missed opportunities, lost deals, and competitors with half their experience getting all the attention.

That’s where I come in.
I built the Agentic Godfather Positioning System (GPS) — the only growth engine that fuses AI automation + Astro-Palm LinkedIn Branding to transform invisible professionals into irresistible authorities.

With GPS, we don’t just create content or polish your profile. We install a complete growth infrastructure:

→ Astro-Palm Branding → Discover your peak cycles of influence through your birth data + palm insights, then align your LinkedIn activity with those high-energy windows. It’s like running campaigns with tailwinds instead of headwinds.

→  AI Co-Founder Agent → A digital partner that understands your voice, offers, and market — working 24/7 to strengthen your positioning.

→  AI Persona Twin → Communicates exactly like you, so every DM, post, and reply feels personal, even when you’re not typing it.

→  Prospecting Playbook → Targets your Dream 50 clients with precision timing, so outreach happens when they’re most open.

→  Secret Pre-Mortem Report → Predicts risks, slowdowns, and competitive threats before they happen, letting you stay 10 steps ahead.

→  Authority Amplifier → PR, podcasts, and speaking stages — all launched in sync with your destiny-aligned peak cycles.

The outcome is based on Newton's 3rd Law of Motion (Action = Reaction)

→ 25–55 high-ticket opportunities in 90 days. Guaranteed.
→ A LinkedIn presence that works 24/7 as your personal revenue engine.
→ Authority strong enough that competitors stop looking like competition.

This isn’t marketing. This is Predictive Growth Engineering, aligning data + destiny so growth becomes inevitable.

If you’re a founder, leader, or coach who’s ready to stop chasing and start choosing the opportunities you want… let’s talk.

📩 DM me “GPS” and I’ll share how to install the system into your career, or write to me at sid.arora@sidarora.com

Sid Arora

FINAGG Technologies Private Limited

FinAGG is a tech-first MSME lending platform serving 2,000+ small businesses through 66 enterprise anchors and 18+ lending partners. With embedded BaaS, NBFC disbursals, and ONDC-integrated solutions, we deliver real-time, collateral-free credit. Our proprietary Fame Score engine powers smart underwriting by blending financials, anchor strength, and behavior data—driving faster, data-led decisions. Backed by strong governance and a mission to grow India’s retail MSME GDP by 20%, we’re transforming how Bharat accesses working capital.

As part of leadership team, I report to the Founder and lead strategy, execution, and operations across TSP, BaaS, and LSP—managing ₹700 Cr+ AUM and ₹500 Cr+ monthly disbursals. I drive partnerships with 18+ lenders and 66+ top enterprises, spearhead innovations like ONDC credit rails and the Fame Score engine, and oversee credit, collections, tech, product, and customer success—delivering scale, compliance, and impact.

Scaling FinAGG

Innoviti Technologies

Innoviti, with 21 years in merchant payment tech has 75% market share and 8 patents. Among Forbes' Top 50 BSFI Brands in India, 
Part of Senior Leadership, reporting to the Cofounder & president,  ensuring robust strategy, operational efficiencies, and superior customer experience for 200+ enterprises and SMBs across the product lines with GTV of 8Bn USD annually. Handling 18 Banks of India. 
•Strategic Leadership: Established new business hubs, integrating HR, operations, sales, tech, and finance to align with market and investor expectations
•Innovation Culture: Advanced the use of AI, machine learning, and data science to improve business processes and customer interactions
•Operations Management: Managed daily operations, optimized resource use across teams, and enhanced governance and efficiency with SOPs, KPIs, and OKRs.
•Technology Integration: Championed advanced technology systems to support organizational enhancements, ensuring seamless integration and communication
•Training Programs: Designed comprehensive training initiatives (NPD, TNI) and developed a KSA matrix to guide employee development and evaluations
•Quality Control: Implemented quality assurance and continuous improvement initiatives, using governance structures and OKR frameworks for performance enhancement
•Stakeholder Engagement:Built strong relationships with diverse stakeholders, utilizing various communication strategies for effective engagement
•Performance Monitoring: Conducted analytics-driven performance reviews to identify trends and improvements, emphasizing transparency and stakeholder input
•Business Scale-Up: Aimed to increase Gross Transaction Volume (GTV) and margins, focusing on scalable business growth
•Customer Experience & Advocacy: Positioned the brand as the preferred choice by crafting a delightful customer journey, enhancing brand loyalty and advocacy
3 words that define my role here: Management, Entrepreneurship, Strategic Planning

Chief Operating Officer

udaan.com

As a member of the Leadership Team, responsible for defining and executing scalable, cost-efficient and long-term strategy roadmap/milestones for the marketplace and Private Brand with ownership of Key Operations, Business, and CX Metrics.

STRATEGY:  Drove scale with cost efficiencies through – Process Reengineering, and transformations –– Reduced CX cost by 60%, supply chain cost by 30%, and Acquisition cost by 25%.

OPERATIONS: Building / Revamping customer-centric teams owned timely delivery of core metrics in a fast-paced environment.

•	Revamped onboarding and launched the process of customer Handholding – Reduced onboarding TAT from 7 days to 24 hours, rejection Reduced by 45%, increase in customer transacting in week 1 by 60%.
•	Rolled out Structured and calendared engagement program–Increased GMV by 25% and Dormancy win back by 23%
•	Contact Center SLA Improved by 55% with Quality >98%, Auto resolution through BOT/IVR @ 23%.
•	Owned Demand generation, credit rotation, and enhanced WOD/ DOD– Rolled out account Management, reduced cost by 60% with increased efficiency.
•	Ensured Funnel optimization on supply metrics- Delivered best-n-class operation metrics.
•	Improved Supply Chain Ops by Order Cycle TAT adherence and efficient inventory management at WH- Reduced order cycle by 4 days

BUSINESS – Enhanced Customer Market Share and Revenue Market Share.
•	Enhance GMV – Enhanced repeat, organic Business, and purchase Frequency with high-margin product mix – Increased GMV contribution by 2X with a 15% takeover of market share from competition.
•	Plugging revenue leakages – Revamped Return & dispute process, Launched DS-based flagging> Reduced losses by 55%.- Increased efficiency by 30%, and C-SAT by 20%.

EXPERIENCE: Drove customer centricity across the ecosystem
•	C-SAT/NPS- Increased from 75% to 91%
•	Structural fixes for identified top call drivers for a superior experience reduced reactive flow by 43%.

Head Account Management & Experience (Leadership)> Business~Operations~Experience

Business, Revenue & Experience owner for India Smart Business (Contribute to 89% of OYO Business) across 500+ tier 1/2/3 Cities through Remote Operations with team of 400+ members.

Rollout of Central Network Management model – Reduced Cost by 60% || Delta Revenue -30K daily room worth 18Cr/Annum, Key Revenue Projects - Vandebhart, Quarantine centers Conversion, Cross Sell of Sanitized Tag, Removal of Minimum Guarantee ||Experience -NPS improvement from 1.8 to 3.4 on the scale of 5, Delta improvement of GX in 22% base || 2.1-x productivity through OKRs standardization || Funnel optimization – Plugging Revenue leakage, Reducing Check in denial by 40% and increase realization by 20%  || Reduced reactive flow ->  Increased Self-support CoOYO app adoption from 10% to 48% || Brand Advocacy and Social Media||

Key Responsibilities : 

Strategy -> Ideation & steering transformation projects on experience || Structured framework for complex problem solving || Building and executing cohesive cross function, robust Experience Strategy for complete Life cycle and translating into well-defined operational metrics ensuring CSAT and NPS||Compliance, SOP adherence & governance.
Business, Revenue & Experience >  ROI || Building eﬃciencies & Delivery of key Business, Revenue and Operation metrics|| Operational excellence|| Continuous improvement through people, process and Tech ||Building robust, customer focused and result oriented team || 
Analytics -> Innovation and actionable insights ||Preemptive measure
Leadership -> Collaboration with stakeholder on formulating business and service strategies/ metrics to improve process delivery || Efficiency and productivity of respective work groups || Pre-emptive measures toward potential risks &  reactive measures for ensuring  success and delivery of project

Head Asset Business Operations & Experience (Director)

RIVIGO

Have been responsible for superior customer experience during entire value chain journey through People, Process & Technology. Carried the accountability right from curating the strategic framework to the last mile execution in the most frugal and efficient way for both the side of platform stakeholders – Demand & Supply.

Key Responsibilities:

Customer Experience
• Product – On platform & in App experience (User funnel optimization)
• Promise – SLA & FTR
Shop Floor : Delivery Assurance
• Order Conversion – Leads to deal closer (Order generation to Payment)
• Fulfillment – Pre & Post Purchase Operations

Inbound & outbound Contact Center
• Pre & post purchase assistance (Voice & Non-voice)
• Partner care – Promotions & Issue resolutions.
• Exception handling – Replacement, Refund, Recovery (soft & hard-including legal activities).

Revenue
• Digital Payment – Advance & Post service delivery.
• Repeat adoptions – Experience Led Revenue

Risk & Compliance
• Customer Onboarding & KYC – verification & validation (Digital & Physical)
• Risk & Fraud mitigation – constant optimization of checks and balances for present & potential fraud.
• Internal and external due-diligence – Clean Revenue & transaction validation.

Noteworthy Credits
Radical Growth (3x to 11 X) in shortest  span on business KPIs
Complete automation/ digitalization of customer experience journey
Recognized by Founder for “Ownership “ – Highest Leadership trait of complete ownership 
Improvised algorithm & DS Input on funnel optimization –Recommendation Vs Reach from 78% to 98%. 
Digitalized KYC process and Dedupe process-Reduced TAT by 1/10
Digital Payment Adoption – 2% to 38%
<15 Days payment collection – 55% to 89%

National Head - Customer Experience

Key Result Areas
• Building a robust, customer focused team by hiring & developing the required competencies
• Increase Revenue earning customers through monetization activities & preventive churn.
• Operational Efficiencies - Strategy, execution and delivery of short term/ long term deliverables.
• Hassle-free onboarding (KYC) of customer & channel partner with compliance to all regulatory norms and SLAs
• Effective stake holder management to deliver superior customer experience.
• Gather continuous feedback for operation improvisation and innovations
• Customer retention to meet the business objectives, competition benchmarking.
• Execution of cross-sell/up-sell activities and campaign management
• Ensure Cost-to-serve is within the budget by planning and managing customer service resource allocation

Noteworthy Credits:
• Built telecaling setup up for monetisation of customer base –Additional revenue of 600 M/ Annum.
• Established Direct sales set- up contributed 30% to overall sales– Additional revenue of 180 M/ Annum.
• Awarded for 132% achievement of sales target through stores
• National accolade for Industry benchmark - 100% score since inception in Government Compliance Audits
on KYC and Warehouse.
• Roll out of Channel Partners, Customer touch points with 100% regulatory compliance
• Sales and Distribution set up of Digital Wallet Product

Vertical Head -Acquisition & Onboarding

Tata Teleservices Ltd

Overall responsible for enhancing Revenue and controlling cost/ financial exposure both from internal & external customers.

Key Result Areas :

• Robust and cost effective service strategy models for Customer life cycle management
• Maximizing Revenue Earning customers through Analyzing user behavior, predictive/ reactive model & competition benchmarking.
• Driving Collection/ Retention through inhouse and outsource – Segregated treatment for High Value customers.
• Address & credit verification of acquired / potential customers in system
• Partner Life Cycle Management –Selection, onboarding, workflow management, delivery of KPI & SLA, pay out and budgeting
• Process and Regulatory compliance
• Warehouse and logistics - Physical and Digital

Noteworthy Credits:
• Cost optimization model for partner – saving of 5.1 Million / Annum
• Significant contribution in increase Revenue, Customer Retention & Reduction in Bad Debt.
• Got maestro award twice- Highest award in Tata for individual contribution & Superstar team award
• Recognized by Vice President at Malaysia for significant contribution in launch of Telecom services.
• Industry benchmark in regulatory audit - minimizing the penalties.

Hub Head - Acquisition, Collection & Retention

Reliance Communications

Heading 4 cores vericals - Collections, Retenton, Aquisition and Customer care

Key Result Areas :
• Driving and monitoring direct & indirect channel performance.
• SLA Management, monitoring of chronic & repetitive complaints, Root Cause analysis, Offline and Legal
• Evolving focused strategy in improvising customer service with segregated treatment of high value and top corporate accounts
• Pre-emptive measures to minimizing payment defaults & Proactive and reactive strategies
• Process & Regulatory compliance.

Noteworthy Credits:
• Roll out of GSM Technology - customer touch points/ Franchise
• Partner shift on new and cost effective model
• Increase collection from 90% to 98% and reduced churn from 5% to <2% of base.
• Digitalized and Automated process of EKYC verification

Cluster Head-Ops- Customer Life Cycle

Chief Operating Officer- Business, Operations & Experience || IIM-Calcutta || Lean Six Sigma BB || Fintech, Lending, E-commerce, Logistics, Marketplace, Hospitality & Service || Ex- Udaan, OYO, Jio, TATA, Reliance

With over 18+ years of diverse experience across the telecom, hospitality, logistics, and e-commerce industries, I have had the opportunity to work with both established giants like Reliance, TATA, and JIO, as well as fast-paced startups such as RIVIGO, OYO, and udaan. I hold an MBA from IIM Calcutta and am a Black Belt in Lean Six Sigma, which has equipped me with a strong foundation in both strategic and operational excellence.

Currently, I serve as a key driver of growth and profitability at Innoviti. Previously, as the Head of Account Management & Experience at udaan, India’s largest B2B e-commerce platform, I led initiatives that resulted in a 2x increase in GMV contribution, a 60% reduction in CX costs, a 30% reduction in supply chain costs, and a 25% reduction in acquisition costs. Additionally, we boosted efficiency by 30%, improved C-SAT by 20%, and reduced losses by 55%.

Career Highlights:
1. Udaan: Successfully rolled out account management and revamped return and dispute processes. Achievements include doubling GMV contribution, reducing CX costs by 60%, supply chain costs by 30%, and acquisition costs by 25%, while boosting efficiency by 30%, improving C-SAT by 20%, and reducing losses by 55%.
2. OYO: Implemented the Central Network Management model, which slashed costs by 55% and generated an additional daily room revenue of 30K, worth 18Cr annually, and increased productivity by 2X.
3. Jio: Played a critical role in the impactful launch of JIO, significantly enhancing sales, operations, customer experience, and revenue, setting industry benchmarks in the process.
4. TATA: Received the prestigious Maestro Award for outstanding contributions within the TATA group.
5. RIVIGO: Drove significant business growth through effective funnel optimization.

Beyond my professional life, I am passionate about traveling— and I enjoy playing tennis. I love connecting with new people over a cup of coffee, so feel free to reach out.

Skills:
1. Strategic Planning & Execution
2. Operations Management
3. Customer Experience Management
4. Revenue Growth & Optimization
5. Lean Six Sigma (Black Belt)
6. Stakeholder Collaboration
7. Process Improvement
8. Technology Integration

If you’re passionate about driving business transformation and operational efficiency, let’s connect! Reach out to me here on LinkedIn or via email at yatish.saxena@yatishsaxena.com

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Sid Arora

Yatish Saxena

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