Peter Stewart

Practical Business Improvements

Director and Business Agility Coach at PBI

I joined PBI at the invitation of Gary Downs the MD. Gary and I have known each other for over 35 years and have worked together in various business endeavours for over 15 of those years. 
My role as Operations Manger is a combination of managing the team behind the scenes and client facing deployment activity.
The PBI Team have are a hand-picked bunch, experienced and highly motivated so the management of them is very light touch. The COVID situation has however changed things quite significantly for PBI both internally in relation to the way we operate and in client facing deployments. We have had to evolve our processes to accommodate higher levels of remote / cross regional working. Although we have experience delivering Value Stream Maps, Kaizens and Campaign Rooms with some participants not in the room. The switch to 100% remote was a challenge but one we responded to very quickly. We have developed our methods to accommodate the changing world.
My initial deployment with PBI was with the BP’s Clair Ridge in support of the 2019 Campaign. The objective  of the 2019 campaign was to lift performance to another level using lean and agile working methods. The Campaign exceeded all goals with: HSE Zero Reportable Injuries, achieved a 24% increase on plan with Cumulative Productivity highest on record.
My second deployment was the CGLP Project in Baku which required the implementation of a cross-regional Campaign Room and various improvement work-shops,
I learned during this period that regardless of how good and professional the team you’re working with, there’s always room to improve and don’t underestimate the extent of that improvement. I also reminded myself that despite the new environment that the tolls work anywhere if applied correctly and with the appropriate rigor.

Operations Manager & Continuous Improvement Coach

Grapevine

Business Advisor

Sustainable Business Improvement Ltd

Continuous improvement and Leadership coach focusing on lean and agile ways of working.

Director

Cocoon Environmental Safety Ltd.

Myself and my business partner acquired KMS Ltd in 2004 with a view to diversifying the business. In 2004 we established Cocoon Environmental Safety Ltd to focus on Water Treatment within the commercial sector, specialising in the use of specific products. I headed this part of the business and established a client base within the Housing Association sector. 

During this period we completed a Best practice Environmental Option study for a Nuclear Industry client and conducted product trials within the Oil & Gas industry in Canada.

Volopa

My involvement in Volopa was initially as an investor in a start-up but I quickly found the requirement to undertake the role of Operations Director. This was my first involvement with financial technology / fintech and it was a steep learning curve, as the company was and FCA regulated company. The IT developmental phases were delivered using SCRUM frameworks and Lean and Agile ways of working in general.

During this period I managed the operational development of the organisation to deliver leading foreign exchange bank to bank and payment card services and multi-currency pre-paid MasterCard for international travellers and for business branded MasterCard products. 
During my time in Volopa I found myself challenged considerably, particularly with investors whilst managing a complect and evolving operation. It all came together in the end and the company continues to evolve into something rather special. 

The company re-located from Glasgow to London and the team had grown in strength considerably. I therefore decide it was time to bow-out and get back to my core skills within Continuous Improvement.

Director Of Operations

Compaq Computer Corporation

I started in Compaq as a Production Manager but was quickly promoted to Operations Manager of the Server Division. I had full responsibility for delivery, quality and cost with my responsibilities including Engineering. 

I was responsible for the initial implementation of a Continuous Improvement Team, operating across all the divisions within the plant. Although the concept was not new to Compaq, the speed and pace at which we implemented change was. A full-time team was established and continued to deliver Kaizen events and major projects including set-up reduction, cellular manufacturing, cycle time reduction and other CI initiatives.

I was deployed to the USA New Jersey in a trouble shooting capacity and Leadership Coach to assist with a site supplying the UPS. This was a difficult period as there was resistance to change and from what was perceived as out-side interference. I learned that although my direct and no-nonsense approach delivered results, that taking everyone with you on the journey is as important. The quality and out-put issues were completely resolved within a 2 month period. 

I left Compaq soon after the HP buy-over to take up the challenge of running my own businesses.

Operations Manager

Donprint

I joined Donprint as an Operations Manager to establish a department for screen printing and was given a budget and a free reign to purchase the equipment and facilitate training for all the staff from the out-set. 

I utilised my full Lean skill-set in setting out the processes and used Value Stream Mapping and Kaizen events to build the foundations. I implemented a cellular process with strict manufacture to order and zero WIP Levels. All set-up’s were optimised across all processes. We quickly broke into the market and were supplying tha major Computer Manufacturers Compaq and IBM.

I learned that my skill’s were indeed transferable and that my Lean Manufacturing background was a considerable advantage. I left as I was invited to apply for a job I just couldn’t refuse.

McGavigan Limited

I rejoined McGavigans Automotive Products and was quickly part of our transition from conventional to cellular manufacturing. I then managed Business Unit’s supplying parts for Audi and Ford as well as a few other large players. I was responsible for end to end delivery, cost and quality. 

By this time, we were operating fully in a Lean environment with Kaizen and other improvements work-shops used to drive out waste and improve processes in general. I used set-up reduction methodology on many occasions to target manufacturing processes. I continued to learn quickly and develop my skill-set with Visual Management and War Room’s becoming part of daily life. At that time our Production Director called it his Sunrise Meeting as it was held first thing in the morning.
McGavigan’s manufacturing excellence was recognised nationally and internationally at that time and I was proud to be part of that excellent team.

I left as I was offered a position in another organisation who were looking to set-up industrial label printing using Screen Process for the Computer Industry. The blank canvas was too good to resist.

Business Unit Manager

British Army

I left civilian life for something more exciting and got it, I joined the Parachute Regiment and quickly learned a whole lot about myself, people in general and what can be achieved when the chips are down. 
When I think back to that period what strikes me is the fact that the key skills learned were completely transferable to civilian life. Skills relating to people, motivation and that fact that there’s no replacement or substitute for being fully prepared, the 7P’s apply to everything in life, you’d need to ask me what that means if you don’t happen to know. 

I left because I was more of a home bird that I realised and missed that and my family more than I expected and wasn’t sure it was a life that suited a married man.

Soldier

I joined McGavigan’s straight from school and served a 3 year apprenticeship as a Screen Process Printer. At that time the company was just becoming involved in Automotive products, I was privileged to be part of that exciting journey. We became the biggest supplier of printed speedometers tachometers and gauges in general for the automotive industry world-wide. 
I was initiated into Lean Manufacturing by the Nissan and Toyota Supplier Development Teams and was quickly running my own events as a junior Manager. I manged the Print Department almost straight from becoming fully qualified due to my training ability on new equipment. McGavigan’s was an excellent place to work and learn and was a sound base for my career. I left looking for something more exciting and a complete career change.

Production Manager

The older I get the more I value honestly and integrity, people who give an honest account of themselves and their situation. Isn’t that always the best way to start a conversation?

As for me, I did okay at school but didn’t really apply myself fully, it wasn’t until I started work than I got serious, completely focused on being good, being efficient at whatever I was asked to do. As an Apprentice Printing Technician my education started in the photographic and stencil department. I was quickly getting through a day’s work with time to spare, so asked “what do I do when I’m finished”, the Manager shrugged his shoulders and said, just sweep-up and keep the place clean. I spent so much time doing that, they called me Sweep! I’ve been called a lot worse since.

I’ve always been focused on the here and now, never planning a career path or working towards the next move. That’s not really been a conscious decision it’s just the way it is, I get passionate about the job, the journey and that seems to serve me well. I haven’t applied for a job since my first one when I was 16 years old, I've always been invited. 

My personality suits my profession, I do like a nice process, for data and logic to be applied to situations. All stacked up and thought through nicely. It still baffles me when others ignore the data and make uninformed decisions! Even people who should know better and their number appears to be growing, or am I becoming a little more critical, there’s a thought! 

Always the fit guy in the crowd, accustomed to saying to my friends, “if fitness is important to you, you’ll find the time.” Now I’m struggling to find the time much to their amusement. I do still make an effort but the endurance stuff I used to do will probably stay in the past.  I do have some nice war stories about those days though. 

I do love my dogs and currently have three Frenchies who keep us busy almost all of the time. Like most things in life, “you get out what you put in” and I get lots from them. They teach me as much as I teach them. Dogs can tell us all a little about trust and how to earn it, there’s no fooling them.

Over the years my sense of humour has landed me in trouble, I take after my mother and just can’t resist lobbing in a comment or finding something particularly funny and losing it and I mean completely losing it. That’s a burden worth bearing, all things considered 😊

That's my story, what's yours?



Graham McKnight

Hi: Children's Healthcare Innovation Scotland

Member Board of Trustees

Glasgow Children's Hospital Charity

We fundraise to ensure that every baby, child and young person treated at Scotland's largest children's hospital receives the extra special care they deserve.

Trustee and Director of Glasgow Children’s Hospital Charity

The McKnight Financial Group (tmfg)

Group Managing Director

Tru Wealth Ltd is an mass market Financial Adviser business offering good value Financial advice and solutions to all. This is a gap that has been growing in the financial services market place and we aim to provide a high level of advice and service at affordable costs. Call us to find out more! 0141 212 3983 or www.truwealth.co.uk

Managing Director

Fee Based, Whole of Market Independent Financial Advisory Service. Total transparency between Client and Adviser focusing on Relationship Development.

Managing Director / Independent Financial Adviser

Hi - Health Innovation Scotland

RBS Independent Financial

Independent Financial Adviser mostly working in the business and Commercial arena. Working with owner managed businesses and private indivduals/high net worths

Financial Planning Manager

Royal Scottish Assurance (RBS)

Tied Financial Adviser to RBS products - adviser to small businesses and private high net worth individuals

Financial Planning Consultant

Royal Bank of Scotland Group

Customer Services Adviser/Mortgage Adviser/ Customer Adviser/Business Manager(Secondment)

With over 30 years of experience in the financial services industry, I am firstly a trusted Independent Financial Adviser for McKnight Financial. I am also Group CEO of @TMFG, a trusted, dedicated, and dynamic business that provides comprehensive financial solutions across a number of brands, including @McKnight Financial 

I am passionate about delivering a private client service feel to all of our customers, putting them at the heart of what we do. I work with an experienced and professional team that shares my vision and values, and we strive to build long-term trusting relationships with our clients, representing their best interests and helping them achieve their financial goals.

Services we provide include high net worth financial planning, SME sector business financial planning, personal wealth management, inheritance tax planning, retirement planning, business exit strategy, commercial property with pensions, lending, protection, and employee benefits.

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The Battle

Peter Stewart

Graham McKnight

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