CMO @ SetSail | AI that Helps Sales Get on Track

As the VP of Marketing at Nooks, I support a world-class team of marketers and GTM experts. 

From my start in B2B tech as a Netscape intern, I have a proven track record of building and executing full-lifecycle marketing strategies that drive revenue, brand love, and customer loyalty.

Peter Mollins

Sumo Logic

Sales Development Representative

Eseye

- Spearheaded proactive prospecting efforts, utilizing various channels such as cold calling, email outreach, and social media engagement to identify and engage potential clients.
  
- Conducted thorough business qualification and discovery calls with prospective clients to assess their needs, pain points, and potential fit for Eseye's products and services.
  
- Utilized effective questioning techniques and active listening skills to uncover key insights, challenges, and opportunities, enabling the customization of solutions to meet client requirements.
  
- Collaborated closely with sales and marketing teams to develop targeted outreach strategies and refine messaging to effectively communicate Eseye's value proposition.
  
- Maintained accurate and up-to-date records of prospect interactions and lead qualification status in CRM systems, ensuring timely follow-up and effective pipeline management.
  
- Participated in regular training sessions and professional development activities to enhance sales skills, product knowledge, and industry expertise.
  
- Contributed to the development of sales collateral, case studies, and presentations to support sales efforts and educate prospects on the benefits of partnering with Eseye.
  
- Achieved and exceeded monthly and quarterly quotas for lead generation, pipeline development, and revenue contribution, demonstrating consistent performance and commitment to results.

Business Development Representative

REVGEN

Invicti offers a best in class DAST (dynamic application security testing) solution. 

Invicti's platform is top-rated by Gartner peer insights for Application Security Testing. 

As an SDR, I'm responsible for filling the sales pipeline with qualified leads, specifically demos/discovery calls booked and performed. 

I make approximately 115-120 cold calls daily, 20-30 emails in order to reach quota.

I use tools like ZoomInfo, Salesforce, Coffee CRM, Infointelligence and LinkedIn to perform prospecting and for documentation purposes.

In two months time I've generated over $150K in qualified sales opportunities.

Spreedly

-Research and troubleshoot highly complex technical customer-facing issues and, communicate resolutions to customers in layman terms specific to the audience I’m serving 
-Monitor incoming customer communication for trends, incidents, bugs, etc
-Work cross-collaboratively with engineering teams, infrastructure teams, and other technical teams to solution and develop customer-facing communications
-Heavily involved in documentation efforts in terms of creating documentation and working to improve existing documentation to facilitate self-service
-Work with teammates to automate and streamline processes
-Provide feedback on new product development/feature releases in terms of documentation and training materials (train the trainer approach)
-Works cross-functionally with Sales, Product, Marketing, Customer Success,  Solutions & Professional Services teams, and Engineering teams to improve the overall digital customer experience
-Senior onboarding mentor, assisted in developing the current onboarding program for Support Engineers
-Participate in on-call rotation for company-wide incident management

Support Engineer

EventOPS

EventOPS is an Event Resources Management (ERM) solution, providing end-to-end event management tech to event planners and meetings professionals. 

To sum up my responsibilities at EventOPS, I am responsible for onboarding and supporting clients, implementing organizations within our event technology system and creating technical documentation to support our clients use of the platform.

Customer Success and Implementation Specialist

Self-Employed

I am dedicated to serving others by providing meaningful services that retain and maintain client relationships.

 I specialize in writing highly stylized business communications. I also have a proven track record in offering technical support solutions.

Let’s work together- http://www.fiverr.com/s2/05be5921fd?utm_source=CopyLink_Mobile

Freelance Writer

iContact

I'm back at it. Helping customers by supporting their use of the iContact Email Marketing SAAS.

I communicate technical and customer solutions via email, chat, and phone; all while beefing up my experience working with HTML, learning about digital marketing, and using my extensive experience communicating techie ideas to the every day user!

Product Expert

Erickson Living

Partnered with residents to facilitate activities, events, clubs and groups
▪ Responsible for creating content to advertise community-wide activities via flyers, newsletters, calendar creation, handbooks,  and community t.v. advertisement
▪ Coordinated space/room reservations to hold group meetings/events
▪ Supported residents with their concerns, questions, and ideas
▪ Planned, coordinated, and facilitated community-wide events
▪ Reported physical and mental issues of the residents to the appropriate staff members

Community Resources Coordinator

Apple

▪ Provided technical support solutions to customers in a home based call center environment
▪ Resolved escalations by partnering with customers, colleagues, and outside vendors 
▪ Supported lower-level advisors with questions, escalations, and supervisory support
▪ Consistently met performance metrics and customer satisfaction goals
▪ Engaged in ongoing education regarding various mobile technologies, computer technology, software and applications, and consumer interaction

Senior Technical Support Advisor

teleNetwork

Consistently met call metrics and sales goals
Worked to assist and improve the performance of teammates 
Mentored and trained lower level technicians
Supervised  a group of 20-30 employees 
Applied creative and critical thinking skills to resolve customers’ technical  issues and escalated out of scope issues to the proper departments (one call resolution)
Successfully completed training for various internet service providers and types of high speed internet service

Tier II Technical Support TSR

I am a SaaS technology sales and success professional with over 10+ years of experience supporting tech organizations and identifying revenue growth opportunities for enterprise and start-up organizations. My greatest strength is distilling complex ideas and solutions into comprehensive, digestible information that my audience can relate to and apply in their own work. I also have a talent for relationship building because of my heavy reliance on empathy and on serving others. 

I am passionate about being supportive and facilitating the success of others. I'm also a lifelong learner and I enjoy learning about new technologies and software applications. I value honesty, integrity, and clear communication. I strive to demonstrate these values in all my interactions with my peers, prospects, and clients alike.

taplio

The Battle

Peter Mollins

Jasmine Javid

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