Exited my eCommerce brand | Co-Founder at Workspace6.io & MediaSpace | Helping B2B startups understand brand psychology to boost sales

I started a direct-to-consumer brand with $188 at 17. Grew it to 8-figures in sales and sold for 7-figures. 

Then I co-founded a 1,000 member private community for 7-9 figure operators. Combined member revenue is over $13bn. 

Now I run Redux Payments, where we use AI to recover failed payments and fix involuntary churn for subscription businesses.

This is the problem I’m obsessed with solving. I write about what I find, what works, and what doesn’t. I’m always down to nerd out if you want to jam!

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Now building:

Redux Payments (reduxpayments.com) - Stop losing revenue to failed payments. We slash involuntary churn and grow ARR by 8%+ for subscription businesses by using AI to recover failed payments.

Workspace6.io - The fastest growing private eCommerce community for 7-9 figure operators. 950+ members doing $13bn GMV.

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You can reach me via email: philip (at) reduxpayments.com

Philip Pages - workspace6

J&M Global Solutions LLC

• Facilitate program-level support including planning, performance management, and reporting for federal clients at J&M Global Solutions LLC.
• Offer tailored program management support with a focus on planning and performance to mitigate risks to costs, schedules, and deliverables.
• Engage with federal clients to navigate programmatic changes, ensuring collaboration, integration, and communication across regions.

Senior Regional Program Coordinator

 Ambipar Response | United States

Project Management Leadership: Led the development of project management processes, including descriptions, templates, tools, and training materials, resulting in streamlined operations and improved outcomes.

Expert Support: Provided expert advice, mentoring, coaching, and hands-on support to project teams, reducing risks and enhancing project success rates.

Client Collaboration: Worked closely with client-facing project managers to ensure project goals were met, fostering strong client relationships and satisfaction.

Best Practices Implementation: Implemented tailored project management best practices, tools, and templates, ensuring consistency and high standards across all projects.

Team Leadership: Created a collaborative and supportive work environment that encouraged high performance and team cohesion.

Risk and Financial Management: Managed project risks and finances, ensuring profitability and adherence to budgetary constraints. Maintained detailed risk registers and supported accurate cost estimation and project forecasting.

Timely Reporting: Ensured timely and accurate reporting of project status, costs, schedules, and accomplishments to internal stakeholders and clients.

Stakeholder Relationship Management: Established strong relationships with Sector Leads, understanding and delivering on their project success criteria.

Meeting Coordination: Coordinated meetings and ensured alignment with Sector Lead objectives, facilitating clear communication and goal alignment.

Program Evaluation: Gathered and analyzed data to assess the effectiveness of programs and operations.

Policy Recommendations: Provided advice for policy enhancements and operational improvements.

Information Analysis: Defined management information requirements to support program and administrative reporting systems.

Data Analysis: Conducted quantitative and qualitative analyses to guide organizational decisions.

Commercial Manager

Primary Point of Contact: Served as the main liaison for Client-Facing Project Managers, ensuring smooth project operations and client satisfaction through effective communication and issue resolution.

Accountability and Oversight: Drove accountability among technical Project Managers, overseeing all project aspects including client expectations, scope, schedule, cost, quality, resourcing, risks, and stakeholder compliance.

Implementation of Project Controls: Ensured consistent implementation of effective project controls and adherence to internal administrative processes, collaborating with Witt O'Brien's PMO and Corporate Partners.

Stakeholder Engagement: Fostered strong relationships with stakeholders, ensuring their needs and expectations were met through proactive communication and alignment of project objectives. Acted as a trusted advisor to internal teams.

Risk Management: Proactively identified, assessed, and managed project risks, implementing mitigation strategies to minimize impact and ensure project continuity. Maintained detailed risk registers to track potential issues.

Performance Metrics and Reporting: Developed and monitored performance metrics to track project progress and success. Provided detailed and accurate reports to stakeholders, highlighting key achievements, challenges, and next steps.

Training and Development: Led training sessions and workshops for project teams, enhancing their skills and knowledge in project management best practices. Fostered a culture of continuous learning and improvement.

Strategic Planning and Execution: Contributed to strategic planning efforts, aligning project goals with organizational objectives. Executed strategic initiatives to drive growth and innovation within the company.

Deployed to and supported deployment to DR-4673-FL, Hurricane Ian.

Business Project Manager, Emergency Management and Infrastructure Services

FEMA

Recognized by peers as an asset to FEMA.

Leadership in Process Improvement: Led the revision of Joint Field Office (JFO)-Analyst Standard Operating Procedures (SOPs), documenting processes for the Analysis and Evaluation Section and Leadership through the Life of a Disaster. Devised and implemented new formatting for A&E SOPs, enhancing readability and usability for end-users. Executed major revisions of other SOPs, including an S.5 SOP, ensuring clarity and effectiveness. Documented previously undocumented procedures in new SOPs to ensure operational continuity.

Training and Development: Developed and implemented new training programs for PDMGs, PDTFLs, and JFO leadership, clarifying roles in Spend Plan Development, using Grants Manager, and projecting project costs and obligation timeframes.

Contributions to FEMA Headquarters: Contributed to FEMA Headquarters Information Collection forms, including the Management Cost project application, improving ease-of-use for Applicants and Recipients when documenting disaster costs. Received the “Process Improvement MVP Award” for this work. Supported section and senior leadership on various tasks, including obligating FEMA projects and projecting obligation dates for FEMA’s spend plan. Reviewed, assessed, and disseminated information from diverse systems to support decision-making processes.

Program Evaluation: Gathered and analyzed data to assess the effectiveness of programs and operations.

Policy Recommendations: Provided advice for policy enhancements and operational improvements.

Information Analysis: Defined management information requirements to support program and administrative reporting systems.

Data Analysis: Conducted quantitative and qualitative analyses to guide organizational decisions.

Emergency Management Specialist, Program Analyst

Project Preparation and Documentation: Prepared Damage Description and Dimensions, Scopes of Work, and Cost estimates for completed projects.

Cost Analysis and Review: Reviewed and analyzed costs incurred, work done, facility impacts, and applicant policies.

Information Gathering: Requested information from the Applicant to support their damage claims.

Project Validation: Validated projects for accuracy and compliance with applicable standards.

Emergency Management Specialist: Construction Analyst -- Cost Estimator

Project Documentation: Prepared Damage Description and Dimensions, Scopes of Work, and Cost estimates for completed projects.

Cost Analysis: Reviewed and analyzed costs incurred, work done, facility impacts, and applicant policies.

Information Gathering: Requested information from the Applicant to support their damage claims.

Project Validation: Validated projects for accuracy and compliance with applicable standards.

Emergency Management Specialist, Cost Specialist

Independent Consultant

Strategic Planning and Policy Consultant: Worked as a Strategic Planning and Policy Consultant with experience in developing and implementing strategies to help organizations achieve their goals and objectives.

Strategic Plan Development: Developed and implemented strategic plans to help organizations achieve their goals and objectives.

Analysis and Research: Conducted analysis and research to identify opportunities and risks for clients.

Policy Advisory: Advised clients on policy issues and recommended strategies to address them.

Collaboration and Execution: Collaborated with clients to develop and execute action plans.

Monitoring and Evaluation: Monitored and evaluated progress and made adjustments as needed.

Strategic Planning and Policy Consultant

Inspire Enterprises, LLC

President

Health Education Inc.

Project and Program Management: Managed diverse projects and programs, driving performance and employee engagement. Led mission-driven workloads, prioritizing tasks and directing staff. Coordinated with stakeholders to plan and implement processes and achieve strategic objectives.

Stakeholder Engagement: Led teams in eliciting and documenting requirements. Communicated technical and non-technical information to stakeholders at all levels, including local, state and federal elected officials and volunteers. Facilitated collaborative work and task prioritization. Facilitated the creation of strategic plans.

Policy and Guidance Development: Wrote, edited, and analyzed policy, process, and guidance documents. Led efforts to streamline operations and enhance efficiency.
Investigated and interpreted laws, regulations, guidelines, and established procedures to deliver informed findings.

Grant Management and Review: Over 30 years of successful grant writing, securing funds from government agencies, non-profits, and individual donors. Managed receipt and administration of grants, overseeing sub-grants and contractors. Reviewed grant applications from private companies and non-profits, ensuring compliance and effective fund utilization.

Training and Technical Assistance: Provided training and technical assistance, supporting advocacy efforts and enhancing capabilities. Interpreted research to guide action plans, collaborating with local government to develop response strategies.

Collaboration and Partnerships: Worked with federal, state, and local government representatives and non-governmental organizations to strategize community response plans. Managed competing priorities, demonstrating adaptability to changing requirements.

Executive Director, Public Health Programs and Advocacy

Applicant Interaction: Met with Applicants to gather information on policies, facility damages, work completed and pending, and costs to support FEMA's Eligibility Pyramid. Communicated with stakeholders and explained FEMA emergency response and policy requirements.

Cost and Damage Analysis: Documented and analyzed incurred costs, work done, facility impacts, and applicant policies. Reviewed cost estimates to ensure accuracy and compliance with standards.

Information Gathering: Requested information from Applicants to support damage claims. Identified and secured missing information.

Project Formulation: Formulated projects by grouping work logically. Ensured all eligible damages identified by Applicants were addressed.

Documentation and Coordination: Drafted Damage Inventories and requested Site Inspection Work Orders via the Grants Manager Tool. Coordinated project development with the Consolidated Resource Center and answered RFIs. Worked with Hazard Mitigation and Environmental and Historical Preservation teams as needed. Coordinated with inspection and mitigation teams for smooth project integration.

Quality Assurance: Reviewed documentation, identified and resolved issues before submission to FEMA's Consolidated Resource Center. Ensured cost estimates were reasonable, accurate, and compliant.

Stakeholder Engagement: Built rapport with Applicants, colleagues, and leadership. Managed applicant transitions through PDMG changes. Identified issues in Grant Applications for FEMA Leadership or legal review.

Mentorship and Team Coordination: Mentored teammates and coordinated teamwork.

Emergency Management Specialist Public Assistance Program Delivery Manager

Koar

Strategic Partnership Development: Spearheaded the development of strategic partnerships to support multiple sales channels, contributing to the growth of the customer base and revenue of the eCommerce platform.

Vendor Negotiation and Product Development: Negotiated product quantities and prices with vendors in China, effectively reducing costs and enhancing product competitiveness. Played a pivotal role in creating new consumer technology products, contributing to packaging, marketing, and feature development.

Operational Optimization: Led efforts to optimize operational efficiency by organizing product fulfillment, transitioning from self-fulfillment to third-party logistics partners, resulting in cost reductions and improved service delivery.

Day-to-Day Operations Management: Managed day-to-day operations at Koar, ensuring operational continuity and upholding core values and operational standards during a transition of ownership.

Leadership and Training: Played a critical role in integrating new leadership teams, providing comprehensive training on operations, customer service excellence, and product knowledge, ensuring a seamless transition and adherence to company standards.

Product Innovation: Contributed significantly to new product development, offering insights that bridged customer needs with innovative product design. Notably involved in the development of a new Bluetooth speaker, showcasing adaptability, leadership, and deep sector understanding.

Business Partner

University of Nebraska-Lincoln

Developed curriculum for engineering and agriculture tech students, guiding them to master clear, accurate technical writing.

Taught students to create effective user guides and manuals, enhancing their ability to support user understanding and product success.

Guided students in compiling clear, precise management reports to improve communication and decision-making.

Trained students to simplify complex technical information, ensuring it is accessible and actionable for diverse audiences.

Instructed students on delivering precise, concise descriptions to boost comprehension and technical proficiency.

Ensured students completed assignments with strict adherence to standards of clarity, conciseness, and terminology, fostering high-quality, professional communication skills.

Instructor of Technical Writing

Beatrice Daily Sun

Relationship Building: Built relationships with key sources to facilitate the production of quality, factual news stories.

Interviewing and Reporting: Interviewed key government and community leaders, capturing and communicating important policy and event news for the reading audience.

Research and Coverage: Covered the County Clerk's Office, utilizing County records and township maps for research. Reported on the County Highway Department, including coverage of the highway budget, bridges, and culverts.

Story Drafting: Drafted accurate, engaging, and fact-checked stories to ensure the dissemination of reliable information.

News Reporter, County Offices including Courts, Sheriff's and Transfers and Agriculture

Leading with a strategic mindset and a hands-on approach, my role as Senior Regional Program Coordinator at J&M Global Solutions LLC focuses on advancing program performance and client satisfaction. Collaborating with federal clients, we navigate programmatic changes with finesse, to ensure ethical and effective program outcomes.

Previously as a Commercial Manager at Ambipar Response, my efforts were dedicated to refining project management processes and fostering strong client relationships. Our team's commitment to best practices and continuous improvement translated into enhanced project success rates, all while championing community engagement and fostering sustainable business growth.

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The Battle

Philip Pages - workspace6

Cindy Jeffrey, MA, PMP

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