Mehr Umsatz für B2B dank systematischem Kundeneziehungsaufbau und -Management 🚀 | HubSpot Certified Partner | Leveraging AI 🤖

We build recruitment outbound systems that convert.
40+ agencies served.
$20M+ revenue generated for clients.
~1,500 positive replies per month.
Plug-and-play infrastructure for agencies that want scale without chaos.

Philipp Käming

QualityUnit

Active care about specific customers. Direct point of contact. Periodical personal or online meetings and discussions about their needs and resolving potential issues. 
Team-leading the group of the Customer Success representatives.

Top experience: Personal meetings with our VIP customers and solving the issues on the field.

Customer Success Manager

Support for B2B accounts. Communication and resolving questions, issues and requests.
Single point of contact activities (emails, live chats, calls, 2nd, 3rd level parties escalation)
Pre-sale demo presentation and consultations of the help-desk solution for new customers

Top experience: Meeting new people online over the world, collecting experience about troubleshooting.

Senior Support Specialist

Functional network analysis, proactive/reactive change and incident ticket handling of the LiveAgent and Post Affiliate Pro software.
Ensuring Single point of contact activities (mails,chats, calls, 2nd, 3rd level parties escalation)
Resolution E2E ownership

Top experience: Meeting new people online over the world, collecting experience about troubleshooting

Technical Support Specialist

LiveAgent

Support for B2B accounts. Communication and resolving questions, issues and requests.
Single point of contact activities (emails, live chats, calls, 2nd, 3rd level parties escalation)
Presentation and consultations of the help-desk solution for new customers

Top experience: Meeting new people online over the world, collecting experience about troubleshooting.

Support Specialist

Phono.sk

Website administration and marketing of the online store with used vinyl records

 Top experience: Meeting interesting people from the music world on the vinyl market events.

Co-Owner

TechnoAlpin

Assembly lines technology – operational system installation
Assigned for scheduled and emergency application patch deployments for controllers

Top experience: Work for the world leaders in snowmaking equipment

Project support

EMM, spol. s r.o.

Performing local physical IT facility mngt. 
tasks in the data center rooms, network rooms 
as well as securing the air-conditioning and 
related power supplies, other equipment

Functional network analysis, proactive/reactive 
change and incident ticket handling
Ensuring Single point of contact activities 
(mails, calls, 2nd, 3rd level parties escalation), 
resolution E2E ownership

 Top experience: Be a part of the working DataCenter enviroment inside the old radar station.

Operations management agent

ACRC s.r.o

Customer advertisement activities coordination, individual questionnaire leadership
Handling and documentation of responses in MS Office, distribution and registration of rewards
Time-sheet evidence

Top experience: Communication and meeting new people every day

Client Assistant

Working in IT department brings new experience every day. I am learning how to handle customers satisfaction and how to do my best to provide them high value support. Also every new case bring new skill and knowledge I can learn.

taplio

The Battle

Philipp Käming

Andrej Saxon

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