Mehr Umsatz für B2B dank systematischem Kundeneziehungsaufbau und -Management 🚀 | HubSpot Certified Partner | Leveraging AI 🤖

We build recruitment outbound systems that convert.
40+ agencies served.
$20M+ revenue generated for clients.
~1,500 positive replies per month.
Plug-and-play infrastructure for agencies that want scale without chaos.

Philipp Käming

In theory, the world of CRM and customer experience seems magical: all customers are happy. Every employee has a 360° view. Marketing works at the touch of a button. The sales pipeline fills itself. Customer service knows the issues before the customer calls. Online and offline channels are seamlessly integrated. The customer journey feels like a dream journey. Management looks at colourful dashboards with real-time KPIs. Sales are increasing. Everyone is happy - and the customer takes centre stage.

And in practice?

Data silos. Friction losses. Departmental silos. Complex software, unclear processes. Marketing wants its own solution. Sales prefers to use Excel instead of CRM.Customer service struggles with systems and music on hold.Management reports arrive late - and rarely get to the heart of the matter.Leads and opportunities disappear somewhere between the stages of the pipeline.The customer is not at the centre - but often in the way.

Why is the gap between aspiration and reality in CRM so wide? Why do so many CRM initiatives fail?

The good news is that successful CRM is feasible - if we take an honest, realistic and pragmatic approach.

You don't need buzzwords. No glossy slides. You need someone who knows the way - with experience, clarity and an open mind.

As a consultant, strategist, author, speaker, solution architect, innovator and CRM pioneer, I have been helping companies on their way to becoming data-driven, customer-centric, efficient and profitable organisations for over 20 years.

I believe that real exchange is worth more than any theory, and if you believe the same - let's talk.

I look forward to hearing from you 👉 sergej.plovs@visioneleven.com

Sergej Plovs is a CRM and CX expert, author, speaker and managing director of CX specialist Vision11. For over 20 years, he has been designing and implementing data-driven CRM and CX solutions in well over 100 projects. As a LinkedIn Top Voice for Customer Experience and one of the CRM pioneers in the DACH region, he is one of the most influential voices for CRM strategy, customer journeys, loyalty management, marketing automation and artificial intelligence (AI) in the German-speaking world.

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