CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Amazon

FC Associate

CACHE RETAIL, INC. (CACHE, INC.)

Assistant Manager

Destination Maternity Corp (Motherhood Maternity® and A Pea in the Pod®)

Davis Center for Russian and Eurasian Studies, Harvard University

Andrei Sakharov Archives at Harvard University
-Integrally involved in establishing and organizing the Sakharov Archive/Center for Harvard University into portable library database.
-Translated his handwritten documents from Russian into English to create a better understanding of his
devotion to human rights issues for researchers and subject matter experts.

Program Assistant

University of Economy and Law after Avetik Mkrtchyan

Served as an Instructor with distinction for over 5 years, earning recognition as a modernizer of university
teaching methodologies and pioneer for utilizing new technologies while teaching and designing curriculum.

Honored with the Gold Medal for high professionalism and a genuine commitment to teaching and delivering
exceptional results.

Instructor Of English

Agilest, Scrum Alliance Licensed and Certified Scrum Master and Product Owner, Council of Six Sigma Certifications Certified Black Belt in Lean Six Sigma, Rice University Certification on Diversity, Equality and Inclusion, Two Graduate degrees from Duke University and American University, Trained Leading Safe 5.1 Agilest, SAFE Product Owner/Product Manager and SAFE Advanced Scrum Master from Scaled Agile. Salesforce Trailhead Double Ranger, Project Manager preparing for PMP exam, Relentless Innovator and Empathetic Process Improver, Professional Root-Cause Analyzer, Country Level Policy and Compliance Analyst,  Lifelong Learner, Earth Lover and Humble Listener.     

As a career relaunching mother with a "gap" on the resume, I have worked very hard to equip my professional toolbox with most in demand methodologies, frameworks and tools to bring significant business value to my prospective employer!

taplio

The Battle

Phillip Patterson

Armine Sargsyan

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