CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

SciGence

Web and VR application testing: UI/UX, execution of flows, functionality.
Track and report defects using Jira bug tracking system.
Track new requirements.
Successful collaboration with software designers and development team.

Software QA Engineer

Weill Cornell Medicine

Protection of Human Subjects in Clinical Research Certification, Weill Cornell Medical College, New York, NY, 2008

Principal Investigator Training Certificate, Weill Cornell Medical College, New York, NY, 2008

Certified Nursing Assistant (CNA), Brookdale Community College, NJ, 2010

Clinical Laboratory Technologist, Weill Cornell Medical College, NY, 2012

Phlebotomy Procedures for Drawing Blood Program Certificate, NY, 2013

Senior Research Associate in Bio-imaging and Reproductive Biology

Experienced Senior Researcher and clinical laboratory technologist in Reproductive medicine and Andrology with a demonstrated history of working in the higher education industry. Skilled in Polarized Light and Fluorescent Microscopy, Polymerase Chain Reaction (PCR), Flow Cytometry and Cell Sorting (FACS), ELISA, Confocal Microscopy, Semen Analysis, Sperm DNA Integrity Assay. Strong research professional in with a Master's degree focused in Computer Science and Engineering from Kaliningrad State Technical University.

taplio

The Battle

Phillip Patterson

Alexander Bolyakov

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