CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

U.S. Department of Homeland Security

-Conducted thorough passenger and baggage screenings using advanced security equipment, consistently adhering to protocols and ensuring aviation safety.
- Demonstrated exceptional attention to detail and professionalism while communicating with passengers and resolving security-related issues.
- Collaborated effectively with other TSA Officers  to prevent security incidents and maintain a secure travel environment.

Transportation Security Officer

Motherson Group

-Transported materials to and from production lines and warehouses
-Collaborated with IT personnel to enhance accuracy of inventory databases
-Operated a turret lift truck safely in multi-lane elevated warehouse space
-Dispatched orders for turret lift driver teams

Turret Truck Operator

Stillman College

-Managed administrative tasks, including scheduling, record-keeping, and document preparation, contributing to the efficient operation of the School of Arts & Sciences.
-Coordinated work study programs, matching students with appropriate job placements and facilitating payroll processing.
-Maintained student records, ensuring accuracy and confidentiality.
-Provided administrative support to faculty members, including scheduling meetings and managing appointments.

Administrative Assistant

University of Mississippi

As a facilitator for the The University of Mississippi Outdoors Rope Course, my responsibilities involved communicating with patrons, leading patrons in team building activities, ensuring all activities were completed in a safe manner, providing excellent customer service, completing inventory of equipment, creating itineraries for sessions, leading other facilitators, and repairing damaged merchandise. As a desk receptionist, I communicated with customers via email, face to face, and phone. Additionally, I was responsible for renting out equipment and resolving issues experienced by customers.

Facilitator and Desk Receptionist

This position was located in The University of Mississippi Math Lab. My responsibilities included maintaining records of students using the tutoring and testing services being facilitated and improving the efficiency of logistical operations to improve the performance of the lab. Patrons were communicated with via phone, email, and face to face. Students were assisted in resolving technical issues. Additionally, students were assisted with scheduling exams.

Desk Receptionist

Hello and Welcome to my LinkedIn Profile.

I am a versatile and adaptable administrative professional with experiences in education, manufacturing, and security.  I bring a unique blend of skills and experiences to the table. 

I firmly believe that continuous learning is key to success, and I'm always seeking new opportunities to expand my horizons. Currently, I am studying to become a Certified Salesforce Administrator. You can view my trailblazer profile here: https://www.salesforce.com/trailblazer/bncrump313

Let's connect and explore potential collaborations. Together, we can create a brighter future and achieve our professional goals. Thank you for visiting my profile!

taplio

The Battle

Phillip Patterson

Brittany C.

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