CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Talent Stacker | Salesforce Career Development Program

- Worked with three other Admins to implement client solutions 
- Used Jira to help manage the project requirements and deadline
- Created custom objects and fields
- Modified page layouts
- Used Lightning App Builder to create tabs and banners on layouts
- Wrote validation rules to ensure data cleanliness
- Automated processes using Flows
- Helped build reports to track data
- Created dashboards to highlight key metrics
- Presented an end-user focused walkthrough of solutions for client

Hy-Vee, Inc.

Started full-time in 1996.  I have served in several managerial roles, currently as Wine & Spirits Department Manager.  Working in a fast-paced, team environment provides the opportunity to work with many different personalities.  Managing strengths, weaknesses, and expectations on a daily basis is key.
In my current role, I am responsible for the planning and execution of sales and profit goals, merchandising product, fulfilling customer's needs, employee scheduling, mentorship and performance evaluation.  Keeping a team together, working cooperatively and efficiently is something I am most proud of.
As a department manager, I am responsible for inventory verification, pricing strategy, execution of corporate expectations/standards, seasonal displays and themes, as well as P&L statements.

Department Manager

I am a Salesforce Certified Professional with a passion for efficiency and solving complex business problems.  I have strong analytical skills with an interest in understanding data and utilizing information to make informed business decisions.  With more than 20 years in retail operations management, I recognize the importance of managing multiple priorities and deadlines, congruent with the expectation of a great customer experience.

I am actively engaged in multiple Salesforce communities and groups to increase my Salesforce knowledge, awareness, and professional connections.  I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce ecosystem and network to build valuable relationships in the Salesforce space. 

When I’m not using the Salesforce platform or working on my next certification, I enjoy spending time with family and friends.  I also enjoy working out, sports, reading, and learning new things.

taplio

The Battle

Phillip Patterson

Jamison Watters

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