CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Virginia Economic Development Partnership

- Design and implement configuration changes to optimize system functionality.
- Conduct end-user training, create and maintain training documents to enhance productivity.
- Configure custom automations to streamline operations and reduce manual tasks.
- Manage Salesforce sharing and security configurations, including profiles, roles, and permission sets.
- Collaborate with cross-functional departments to tailor solutions to business needs.

Salesforce Business Analyst

Noom

CX Supervisor

ePerformax Contact Centers & BPO

Global English Assessment Associate

Chesterfield County Public Schools

ESL Teacher

Murfreesboro City Schools

Metro Nashville Public Schools

I've built my career deep diving into data and strategizing client success. My journey has led me to embrace various technologies, with Salesforce evolving into a central focus of my expertise.I implement Salesforce solutions to optimize business processes and enhance customer relationships. 

My background's a bit unique – I've always been drawn to tough problems and finding ways to solve them. Over the years, I've helped teams and individuals reach new heights by smartly using technology. I'm not just about implementing systems; I'm about making them work for people and driving real results.

I'm always learning, whether it's through books, podcasts, or hands-on experience. I believe in staying ahead of the curve in our fast-changing tech world.

What drives me? Seeing others succeed. I'm looking to connect with teams where I can put my skills to work and make a real difference. Got a challenge? Let's talk about how we can tackle it together.

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The Battle

Phillip Patterson

Kandice H.

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