CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Sequoia

• Builds flows, lightning web components, and apex scripts to create more streamlined and secure business processes
• Responsible for the setup and configuration of multiple third-party integrations, including Quip and Conga 
• Handles scheduled package deployments and ad-hoc deployments towards Production using the Salesforce CLI and VS Code, and completes post deployment steps

Sequoia is modernizing compensation and benefits to help companies unlock a People Advantage. With Sequoia, employers can retain and attract the best talent in all markets, local and worldwide, and get the most out of their total people investment.

Salesforce Developer

DXC Technology

• Was responsible for the development, configuration, and maintenance of GTM solutions and internal systems, such as Salesforce, ServiceNow, and SharePoint
• Built integrations between applications using tools such as Apex and Power Automate
• Assisted with the analysis and transformation of data from different systems using tools like Python, Bash Scripts, and Excel

Senior Product Developer

Dupont Circle Solutions

• Assisted with the ongoing support of Sales Cloud, Experience Cloud, and Pardot implementations 
• Was responsible for the design, build, testing, and deployment of advanced flows, processes, validation rules, formulas, email templates, etc
• Developed Lightning Web Components, Aura Components, Apex Classes and Triggers to handle specific business processes and activities
• Integrated third-party applications with Salesforce, such as Quip, Milestones PM, Conga, and Avalara

Salesforce Consultant

RadixBay

• Coded triggers, apex classes, unit tests and lightning components according to Salesforce best practices and functional requirements provided
• Developed custom Salesforce Anywhere (Quip) Live Apps using React.js and APIs
• Automated data migrations using Python, ensuring data transformation and error handling were handled within code
• Worked alongside a client’s offshore team to ensure collaborative approach to development
• Adhered to client’s CI (continuous integration) best practices by performing a daily push and pull of metadata using ANT, Git, and Bitbucket
• Collaborated with Project Managers, Solution Architects and Client stakeholders to ensure proposed solutions met business needs
• Translated business requirements into functional specs for developers and analysts
• Assisted in the development and maintenance of test scripts, client user guides, training videos, and knowledge base documentation

•	Worked in a team to develop a Server Monitoring System using ASP.NET Core MVC and React.
•	Implemented several CRUD API endpoints, along with their integration tests, needed for the Server Monitoring System.
•	Participated in daily meetings with supervisors and peers to go over progress and future tasks.
•	Completed training coursework for C#, ASP.NET Core MVC, React, and Salesforce.

Web Application Development Intern 

Coastal Carolina University

•	Assisted students, faculty, staff, and the general public with a variety of computer issues and questions. Filled out help desk tickets as needed.
•	Installed printer drivers, Microsoft Office software, antivirus software, web browsers, SafeConnect Policy Keys, and more on student, faculty and staff computers. 
•	Assisted students with academic projects involving technology in computing labs and the library.

IT Assistant

Highly skilled developer with heavy emphasis on Salesforce Lightning configuration/development, JavaScript development and automated data migrations. Thrives in high-paced entrepreneurial environments where new ideas, creativity, determination, and result-oriented thinking is mandatory.

taplio

The Battle

Phillip Patterson

Kimberly Small

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