CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Sercante

Marketing Automation Strategist

Cloudtegic

As a MCAE Consultant, I thrive on optimizing marketing strategies by leveraging the power of automation. With a proven track record in delivering successful marketing automation solutions, I enable businesses to generate high-quality leads, nurture prospects, and drive revenue growth.

My expertise lies in designing and implementing end-to-end Pardot solutions tailored to clients' unique needs. From crafting personalized email campaigns to setting up automated lead scoring and nurturing programs, I excel in maximizing client engagement and conversion rates. Our mission is to help educate ourselves and our customers in the technologies that add value into their marketing tech stack and assist the businesses we work with in the expedition of the marketing and sales process.

Salesforce Marketing Cloud Account Engagement (Pardot) Consultant

Freeman Public Schools

• Trained students on Coding, Algebra I, Algebra II, Geometry, Trigonometry, and Calculus
• Assumed responsibility for extracurricular activities as head football, wrestling, and track coach
• Established and maintained open communication by conducting conferences with parents, students, principals, and teachers

High School Mathematics Teacher

I am a Salesforce Certified Professional with a passion for efficiency and solving complex business problems. With over 19 years of experience in education as a high school math teacher and coach, I have strong analytical skills with an interest in understanding data and utilizing information to make informed business decisions. I possess excellent understanding and proficiency of platforms for effective data analysis.

In my free time, I enjoy participating in Salesforce Community groups both learning to and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workers! I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space. 

Outside of my passion for Salesforce, I enjoy spending time repairing arcade and pinball machines.

taplio

The Battle

Phillip Patterson

Theron Troxel

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