CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

U.S. National Archives and Records Administration

In this role, I coordinated insightful monthly staff meetings to foster accountability and acknowledge employee accomplishments. I upheld strict compliance with EEO laws and policies to address employee concerns and nurture a respectful work environment. I collaborated with NARA's Diversity and Inclusion Section to plan regular events, while engaging with customers for problem resolution. I managed facility issues by promptly reporting maintenance deficiencies, enforcing safety and security policies, and ensuring staff compliance with ID badges and access regulations.
Notable Accomplishments:
• Supervised sensitive personnel and disciplinary matters with employees.
• Mentored multiple employees in reference processes and assigned tasks to ensure efficient workflow.
• Encouraged employee engagement and development through feedback sessions, individual development plans, and a Supervisor-to-Staff Recognition Program.
• Directed understaffed IRS Reference Team and surpassed quality and timeliness standards despite staffing shortages, processing over 1,000,000 requests and 34,000 refiles.

Supervisory Archives Specialist

During this tenure, I instituted robust security measures to safeguard valuable information, ensuring compliance with federal regulations. I effectively allocated resources for overseeing staff assignments and equipment along with facilitating secure and seamless handling and maintenance of critical federal records.
Key Achievements:
• Identified and rectified errors by conducting quality reviews of employees' work and providing feedback sessions.
• Led team of junior staff members in a government-operated facility for storing, administering, and preserving critical federal records.

Prior experience as Archives Technician, National Archives and Records Administration, Dayton, OH

Lead Archives Technician

With over eight years of managerial expertise within the federal sector, I bring a wealth of leadership experience to any project or team. My role as a supervisor has honed my skills in orchestrating complex initiatives while ensuring adherence to timelines and public policy constraints. Recently completing the Google Project Management Career Certificate has further fortified my proficiency in strategic planning, execution, and stakeholder communication.

Moreover, I hold multiple Salesforce certifications, underscoring my dedication to mastering this powerful platform and leveraging its capabilities to drive organizational success. My comprehensive skill set, blending management acumen with project management prowess and Salesforce expertise, positions me as a valuable asset poised to deliver impactful results in any professional endeavor.

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The Battle

Phillip Patterson

Sherry Lynn Stapleton

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