CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Southern Glazer's Wine & Spirits

- Led a POC to enhance Product search, boosting agility by 40%, enabling 3x more complex scenarios, and reducing search time by 60%. Migrated search to a centralized, ML-powered system, improving discovery accuracy by 25% and positioning the company for 200% product catalog growth and scalable advanced search capabilities.
- Strengthened security for 30+ critical Classes by implementing Field-Level Security (FLS) and optimized sharing rules, resulting in a 30% reduction in potential data vulnerabilities and improving the company's overall security posture.
- Developed a batch process to automate user role cleanup in the Sales Department, saving 300+ hours annually across admins, developers, QA, and Sales leadership
- Led multiple GraphQL POCs, including JavaScript React-Salesforce integrations, a native LWC component for querying Contacts, a standalone GraphQL app, and Node.js + jsforce tool to streamline SOQL queries via REST API.
- Served as the Team Champion for new technologies and Salesforce releases, staying ahead of industry trends and ensuring the team leverages the latest tools and updates.

Salesforce Developer

Cloud Code Academy

- Co-architected an enterprise integration platform processing 1K+ monthly transactions related to student enrollments using Repository, Factory, and Facade patterns, achieving 95% reliability with comprehensive error handling and retry mechanisms.
- Applied SOLID principles to refactor monolithic webhook processor, separating concerns into distinct service layers for data access, business logic, and integration orchestration, reducing class complexity by 50% and improving maintainability. 
- Developed an intelligent deduplication system for Leads using email normalization and merge strategies, preventing duplicate record creation across multiple integration touchpoints, reducing duplicates by 98% and reducing data cleanup effort by 400 hours annually. 
- Enhanced multi-system event workflow orchestration (Kajabi → Zapier → Salesforce → Google Workspace → Slack) using Factory pattern for integration-specific processors and Strategy pattern for enrollment types (Cohort vs Lead Magnet), reducing new integration onboarding from 2 weeks to 2 days. 
- Implemented Repository-style data access pattern centralizing SOQL queries and DML operations across 5+ domain objects, reducing code duplication by 60% and enabling future mock testing capabilities. 
- Currently developing a comprehensive test framework with reusable test data factories and edge case coverage (data validation, error handling, integration failures), targeting 95% code coverage while establishing testing best practices.

Spinnaker Support

- Automated Opportunity processes, resulting in a 20% increase in productivity and a 15% increase in revenue through collaboration with Customer Success, Sales, and Customer Onboarding teams.
- Reduced PDF generation time from 45 minutes to 3 seconds by developing an LWC that populates PDF form data and enables one-click downloads from the UI, earning a 5-star CSAT rating from the client.
- Managed and refined 200+ tickets for multiple Salesforce teams, translating business requirements into technical language. Collaborated with Marketing, Customer Success, Sales, and Support team stakeholders and end-users to identify true needs, leading to improvements in organizational security, a more user-friendly UI/UX, the implementation of valuable managed packages, and Case automation.
- Optimized Blackthorn.io package integration by implementing a chained batch processing pattern for Opportunity-Product synchronization, reducing data staleness from 24 hours to real-time while eliminating duplicate processing overhead.
- Received 32 recognitions from teammates within 9 months, demonstrating a strong commitment to fostering a collaborative and positive work environment.

Salesforce Developer/Consultant

Peloton Consulting Group - LATAM

- Managed multiple Admins and led requirement gathering sessions with Stakeholders, user acceptance testing, and go-live.
- Maintained a high utilization rate while successfully delivering 6 different projects.
- Developed a custom complex LWC to display Opportunity Products and enable users to apply 5+ filtering methods.
- Automated QA testing for various customers by implementing REST-based in Tricentis Testim, ensuring seamless Web-to-Lead creation and other tests in Sandboxes and Production.
- Participated in code reviews with Senior Developers to improve personal engineering skills, which helped streamline projects and deployments.

Offered technical guidance to the Albertsons team on Oracle products, which played a pivotal role in securing Spinnaker Support's largest deal in 2020
 Served as the sole Oracle Identity and Access Management SME, assisting Fortune companies such as Toyota, IBM, ANZ Bank, and the National Bank of Canada.

Oracle Fusion Middleware Specialist

BIAS Corporation

Installed, configured and supported Oracle products

Senior Security Consultant

Arisant

Oracle Identity Management and Access Consultant

YMCA of the Rockies

IT Support Specialist

IT7 Sistemas Ltda

- Cleaned and maintained cabins and lodges to high hospitality standards.
- Managed laundry, restocking, and room preparation to ensure guest satisfaction.
- Worked efficiently in a fast-paced environment, meeting daily cleaning quotas.

Housekeeper

Praxel Informática

.Net Developer

Certified Salesforce Developer with 4 certifications and over 17 years of IT experience as a System Administrator, Security Consultant, and Developer. Committed to innovation and continuous self-improvement to deliver efficient client solutions.

taplio

The Battle

Phillip Patterson

Tom Souza

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