Lanza-VA.com

Leading the way at Lanza-VA, Piera’s primary focus is to offer top-tier virtual assistant services tailored to entrepreneurs from various sectors. Drawing from a rich background in administration and process management, the services are particularly beneficial to those with distinct challenges, such as ADHD entrepreneurs:

Streamlining Processes: Actively simplifying and redefining administrative tasks to enable clients to refocus on strategic business growth.
Personalized ADHD Support: Understanding the unique challenges faced by ADHD entrepreneurs, emphasis is placed on refining services to ensure they cater specifically to these needs.
Client-Centric Approach: Each client's distinct operational style and preferences are studied closely, ensuring the support provided seamlessly integrates with their workflow for maximum efficiency and impact.
Continuous Development: Committed to ongoing learning, especially around the nuances of ADHD, to ensure the assistance provided remains both relevant and empathetic.
Trustworthiness: Dedication to efficient and compassionate service delivery consistently earns trust and gratitude from a growing clientele.

At the heart of Lanza-VA's mission is the aim to empower entrepreneurs, especially those with ADHD. This ensures they can navigate administrative complexities with ease and thrive in their ventures.

Virtual Assistant for ADHD Entrepreneurs

Cowley Hill Livery Stables

Maintained profitable operations of a 32-acre livery yard (including 6 part-time grooms) through continuous improvement of processes across the organisation with a 95% occupancy
Increased website traffic by 40% by implementing cost-effective multi-channel marketing campaigns, leveraging keen insights in social media and Google AdWords 
Achieved business growth of up to 100% between 2011 and 2019, growing the client base through evaluation of customer feedback, streamlining services and equipment and identifying new rental opportunities on the premises
Conducted regular risk assessments, reducing risk through adherence to health and safety regulations and continuously refining processes
Forged and maintained strong working relationships across the equestrian sector, collaborating with horse owners, to address their concerns with appropriate solutions.

Business Management | Administration | Facilities Management | Multi-Channel Marketing | Customer Management | Risk Assessment | Website Management | FB Page Management | Team Management | Animal Welfare

Livery Yard Owner/Manager

ITbuilder

Recruited by previous Line Manager to help streamline helpdesk processes and improve customer services
•	Responded to technical queries on the helpdesk, reassuring and keeping customers informed throughout the process.
•	Took comprehensive notes on each issue, ensuring clear communication with clients and escalating when required.
•	Maintained responsibility for each query, ensuring issues were resolved from start to finish.

IT Helpdesk Analyst

Love Planet Ltd

Recruited as a website tester, promoted to Project Manager within three months. 
Achieved increased profitability for the organisation, leading to the development of a successful dating website, managing a cross-functional team in the UK and an offshore team in France.

Remote | Project Management | Cross Functional Team Management | Budget Management | Problem Solving | Website Testing | SME

Website Project Manager

Adecco

Achieved a score of 89% first time fix, through the effective support of end-users across multiple locations, assuring a consistent and quality service, surpassing all performance quotas, efficiency rates and KPIs.

First Line IT Support | IT Helpdesk  | Customer Service

IT Support Analyst

Royal National Orthopaedic Hospital (RNOH) NHS Trust

Involved in analysis and testing of a potential new system, identifying weaknesses and providing recommendations;
Collaborated with project stakeholders and end-users to review system needs;
The project team successfully made recommendations for upgrades – key involvement in system analysis, testing with real data and identifying and evaluating risk and flaws for redesign by developers.  

System Analyst | System Testing | Medical Audio Transcription

System Analyst

Highway Printing Services Ltd

Managed building maintenance and suppliers; ensured security and emergency procedures were in place;
Managed the purchase, repairs and system performance of IT equipment and software; maintained an inventory of parts and purchases;  reduced costs by 20% through assessment and consolidation of suppliers;
Liaised with outsourced IT support to maintain the company server;  
Developed effective schedules that focused on sensible scheduling of meetings and engagements;
Managed travel arrangements including booking and confirming flights, hotels, transfers and connections;   
Supported HR team throughout employee life cycle, including CV screening, interviewing and onboarding;
Managed meeting room bookings, supplies and beverages; maintained custodial functions where necessary;
Managed Reception area; client first contact and mail distribution.

Office Management | Facilities Management | Operations Management | Supplier Management | IT Desktop Support | Network Maintenance | HR Administration | Performance Management | IT Bespoke Training | Staff Events Management | Team Management

Office Manager

Precision Programming

Reduced costs by streamlining processes to maximise efficiency; automated all office paper systems by developing a hierarchical workflow system in Lotus Notes
Reduced order processing time through the introduction of standardised documentation (specifications, training & user manuals). 
Quality control management and co-ordination across a range of 3rd party client projects, from concept to sign-off
Designed and implemented a new CRM Helpdesk logging system, an invoicing system and a marketing database
Improved sales leads by 12% using the marketing database to monitor sales activities during a marketing campaign
Increased enquiries by 25% through new marketing advertisements.

Office Management | Project Management | Facilities Management | Process Streamlining | Office System Reviews | IT Training | Content Writing | Company Marketing Design | Quality Control | IT System Design / Development | Software Testing | Customer Service

Office Manager / Project Coordinator 

As a dedicated virtual assistant, I offer personalised support tailored to the vibrant rhythms of small business operations. Whether you're tackling ADHD-related challenges or simply aiming to boost your business efficiency, I'm your steadfast ally in navigating these waters.

My journey into the world of ADHD began with a transformative collaboration with a colleague who inspired me. This experience fuelled my passion to specialise in neurodiversity support, positioning me as more than just a helper but a strategic partner who proactively meets your unique business needs.

I handle everything from overwhelming projects to day-to-day administrative tasks, easing your operational burdens. This allows you to concentrate on what's crucial—growing your enterprise.

I recognise that every client's business journey is distinctive. I commit to deeply understanding your specific requirements and style, making our collaboration not only effective but also enjoyable.

Clients like Brenda, Lara and Janine have experienced transformative successes, achieving streamlined operations and vibrant online presences. These victories go beyond mere task completion—they foster confidence and clarity, empowering them as business owners.

I am keen to connect with more small business owners passionate about elevating their operations. If you seek a partner who brings both heart and expertise to tackle your business challenges, let’s start a conversation.

Favourite Quote
"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment." — Ralph Waldo Emerson

Contact me today and let’s discuss how we can achieve remarkable things together!

#ADHD, #virtualassistant, #AtW, #AccessToWork
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🌐 https://Lanza-VA.com | ☎️ 077 200 52576 | 📧 piera@lanza-va.com

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