Lanza-VA.com

Leading the way at Lanza-VA, Piera’s primary focus is to offer top-tier virtual assistant services tailored to entrepreneurs from various sectors. Drawing from a rich background in administration and process management, the services are particularly beneficial to those with distinct challenges, such as ADHD entrepreneurs:

Streamlining Processes: Actively simplifying and redefining administrative tasks to enable clients to refocus on strategic business growth.
Personalized ADHD Support: Understanding the unique challenges faced by ADHD entrepreneurs, emphasis is placed on refining services to ensure they cater specifically to these needs.
Client-Centric Approach: Each client's distinct operational style and preferences are studied closely, ensuring the support provided seamlessly integrates with their workflow for maximum efficiency and impact.
Continuous Development: Committed to ongoing learning, especially around the nuances of ADHD, to ensure the assistance provided remains both relevant and empathetic.
Trustworthiness: Dedication to efficient and compassionate service delivery consistently earns trust and gratitude from a growing clientele.

At the heart of Lanza-VA's mission is the aim to empower entrepreneurs, especially those with ADHD. This ensures they can navigate administrative complexities with ease and thrive in their ventures.

Virtual Assistant for ADHD Entrepreneurs

Cowley Hill Livery Stables

Maintained profitable operations of a 32-acre livery yard (including 6 part-time grooms) through continuous improvement of processes across the organisation with a 95% occupancy
Increased website traffic by 40% by implementing cost-effective multi-channel marketing campaigns, leveraging keen insights in social media and Google AdWords 
Achieved business growth of up to 100% between 2011 and 2019, growing the client base through evaluation of customer feedback, streamlining services and equipment and identifying new rental opportunities on the premises
Conducted regular risk assessments, reducing risk through adherence to health and safety regulations and continuously refining processes
Forged and maintained strong working relationships across the equestrian sector, collaborating with horse owners, to address their concerns with appropriate solutions.

Business Management | Administration | Facilities Management | Multi-Channel Marketing | Customer Management | Risk Assessment | Website Management | FB Page Management | Team Management | Animal Welfare

Livery Yard Owner/Manager

ITbuilder

Recruited by previous Line Manager to help streamline helpdesk processes and improve customer services
•	Responded to technical queries on the helpdesk, reassuring and keeping customers informed throughout the process.
•	Took comprehensive notes on each issue, ensuring clear communication with clients and escalating when required.
•	Maintained responsibility for each query, ensuring issues were resolved from start to finish.

IT Helpdesk Analyst

Love Planet Ltd

Recruited as a website tester, promoted to Project Manager within three months. 
Achieved increased profitability for the organisation, leading to the development of a successful dating website, managing a cross-functional team in the UK and an offshore team in France.

Remote | Project Management | Cross Functional Team Management | Budget Management | Problem Solving | Website Testing | SME

Website Project Manager

Adecco

Achieved a score of 89% first time fix, through the effective support of end-users across multiple locations, assuring a consistent and quality service, surpassing all performance quotas, efficiency rates and KPIs.

First Line IT Support | IT Helpdesk  | Customer Service

IT Support Analyst

Royal National Orthopaedic Hospital (RNOH) NHS Trust

Involved in analysis and testing of a potential new system, identifying weaknesses and providing recommendations;
Collaborated with project stakeholders and end-users to review system needs;
The project team successfully made recommendations for upgrades – key involvement in system analysis, testing with real data and identifying and evaluating risk and flaws for redesign by developers.  

System Analyst | System Testing | Medical Audio Transcription

System Analyst

Highway Printing Services Ltd

Managed building maintenance and suppliers; ensured security and emergency procedures were in place;
Managed the purchase, repairs and system performance of IT equipment and software; maintained an inventory of parts and purchases;  reduced costs by 20% through assessment and consolidation of suppliers;
Liaised with outsourced IT support to maintain the company server;  
Developed effective schedules that focused on sensible scheduling of meetings and engagements;
Managed travel arrangements including booking and confirming flights, hotels, transfers and connections;   
Supported HR team throughout employee life cycle, including CV screening, interviewing and onboarding;
Managed meeting room bookings, supplies and beverages; maintained custodial functions where necessary;
Managed Reception area; client first contact and mail distribution.

Office Management | Facilities Management | Operations Management | Supplier Management | IT Desktop Support | Network Maintenance | HR Administration | Performance Management | IT Bespoke Training | Staff Events Management | Team Management

Office Manager

Precision Programming

Reduced costs by streamlining processes to maximise efficiency; automated all office paper systems by developing a hierarchical workflow system in Lotus Notes
Reduced order processing time through the introduction of standardised documentation (specifications, training & user manuals). 
Quality control management and co-ordination across a range of 3rd party client projects, from concept to sign-off
Designed and implemented a new CRM Helpdesk logging system, an invoicing system and a marketing database
Improved sales leads by 12% using the marketing database to monitor sales activities during a marketing campaign
Increased enquiries by 25% through new marketing advertisements.

Office Management | Project Management | Facilities Management | Process Streamlining | Office System Reviews | IT Training | Content Writing | Company Marketing Design | Quality Control | IT System Design / Development | Software Testing | Customer Service

Office Manager / Project Coordinator 

As a dedicated virtual assistant, I offer personalised support tailored to the vibrant rhythms of small business operations. Whether you're tackling ADHD-related challenges or simply aiming to boost your business efficiency, I'm your steadfast ally in navigating these waters.

My journey into the world of ADHD began with a transformative collaboration with a colleague who inspired me. This experience fuelled my passion to specialise in neurodiversity support, positioning me as more than just a helper but a strategic partner who proactively meets your unique business needs.

I handle everything from overwhelming projects to day-to-day administrative tasks, easing your operational burdens. This allows you to concentrate on what's crucial—growing your enterprise.

I recognise that every client's business journey is distinctive. I commit to deeply understanding your specific requirements and style, making our collaboration not only effective but also enjoyable.

Clients like Brenda, Lara and Janine have experienced transformative successes, achieving streamlined operations and vibrant online presences. These victories go beyond mere task completion—they foster confidence and clarity, empowering them as business owners.

I am keen to connect with more small business owners passionate about elevating their operations. If you seek a partner who brings both heart and expertise to tackle your business challenges, let’s start a conversation.

Favourite Quote
"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment." — Ralph Waldo Emerson

Contact me today and let’s discuss how we can achieve remarkable things together!

#ADHD, #virtualassistant, #AtW, #AccessToWork
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🌐 https://Lanza-VA.com | ☎️ 077 200 52576 | 📧 piera@lanza-va.com

Piera Lanzarotti

Julie Neilson Media

If you want to use video for your small business or charity then I can help!  

If you want to make videos yourself or have some produced for you, I have the professional skills and  experience that you need.

I offer in-person and online coaching as well as video production.

Check out my website at www.julieneilsonmedia.co.uk for more information and do get in touch if you'd like to know more.

Video Coach, Producer & Strategist

Community Enterprise

Volunteered with Bold Marketing, part of Community Enterprise which helps social enterprises.  
Set up Bold's Facebook page and created and managed it's content.

Volunteer

BBC Television

FREELANCE PROMOTIONS PRODUCER for BBC SCOTLAND, 2001-2009

Trails include; 
Haunted Hogmanay; Reichenbach Falls; When Irvine Welsh Met Bobby Gillespie; Highland Clans;
Wildlife Detectives; Highland Empire; Karen Dunbar; The Three Lives of William Wallace;
Scots on Speed; Graeme Obree, Full Cycle...


DIRECTOR/ASSISTANT PRODUCER, BBC TELEVISION, 1995-1999

Programmes include; 
Inside Tracks, BBC Choice
Video Diaries, BBC 2
Private Investigations, BBC 2 (1997 + 1998)
BBC Promotions
The Weather Show, BBC 1
Country Times, BBC N Ireland
Activ8, BBC 1


PRODUCTION ASSISTANT, BBC TELEVISION, 1989-1995

Programmes include; 
The Ozone
CBBC
BBC Corporate Campaign
BBC Religious Programmes (various programmes including This Is The Day)
Primetime
Edd the Duck
Going Live
Director's Training Course
Double Dare
Heart of the Matter
One in Four


PRODUCTION SECRETARY, BBC TELEVISION, 1988-1989: On the Record


SECRETARY, BBC TELEVISION PERSONNEL, 1987-1988 (3 months)

Assistant Producer & Director

Stevenson College Edinburgh

Taught numerous Audio Visual subjects including; 

Multi Camera Operations
Single Camera Operations: On Location
Directing Non-Factual
Research: Factual Programmes
Presentation & Production 
and many more....

Produced course notes, taught students, devised and set assignments and assessed students.

Lecturer, Audio Visual

Helping people in business to harness the power of ViDEO in their marketing.  Using my BBC production skills and experience to increase your confidence and impact online.

Potential customers are likely to stay on your website twice as long if it contains a ViDEO.   And using ViDEO also allows you to create a stronger relationship with those potential customers when you tell them a story, teach them and/or entertain them - which all leads to an increase in your sales conversions!

I love helping people to share their stories, realise that ViDEO making can be fun (yes, it can!) and get ViDEO working for their business!  I'm passionate about producing ViDEOs myself and helping others to gain enough confidence, skills and knowledge to make their own - and, with an extensive background in programme production for BBC Television and in teaching ViDEO production to college students, I am well placed to do so!

With BBC Television, I worked with some of the top talent, production teams and camera crews in the business; directing presenters, celebrities, members of the public, children and animals! (They say never work with children or animals but I did both and had a great time!)  I honed my skills, learned from the best and thoroughly enjoyed a fantastic career.  

I established JULIE NEILSON MEDIA to produce informative and effective ViDEO content for business owners to use in their on-line branding and marketing.  All ViDEO content is produced to suit the client and their budget and carried out in a totally painless fashion!  

You might need support getting confident in front of the camera, learning how to use tech to record or edit or you might need to map out a strategy of how to use ViDEO in your marketing.  That's where I can help!  Think of me as your Personal ViDEO Trainer!

To get you started on your ViDEO Ventures, grab a FREE copy of my ViDEO Production Checklist & Kit List!  You'll find it at  http://bit.ly/ViDEO_Checklist_KitList

Book a 1:1 discovery call by reaching out to me at hello@julieneilsonmedia.co.uk   

You really can be an Awesome ViDEO Star!

Julie x




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Piera Lanzarotti

Julie 🎬 Neilson

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