Lanza-VA.com

Leading the way at Lanza-VA, Piera’s primary focus is to offer top-tier virtual assistant services tailored to entrepreneurs from various sectors. Drawing from a rich background in administration and process management, the services are particularly beneficial to those with distinct challenges, such as ADHD entrepreneurs:

Streamlining Processes: Actively simplifying and redefining administrative tasks to enable clients to refocus on strategic business growth.
Personalized ADHD Support: Understanding the unique challenges faced by ADHD entrepreneurs, emphasis is placed on refining services to ensure they cater specifically to these needs.
Client-Centric Approach: Each client's distinct operational style and preferences are studied closely, ensuring the support provided seamlessly integrates with their workflow for maximum efficiency and impact.
Continuous Development: Committed to ongoing learning, especially around the nuances of ADHD, to ensure the assistance provided remains both relevant and empathetic.
Trustworthiness: Dedication to efficient and compassionate service delivery consistently earns trust and gratitude from a growing clientele.

At the heart of Lanza-VA's mission is the aim to empower entrepreneurs, especially those with ADHD. This ensures they can navigate administrative complexities with ease and thrive in their ventures.

Virtual Assistant for ADHD Entrepreneurs

Cowley Hill Livery Stables

Maintained profitable operations of a 32-acre livery yard (including 6 part-time grooms) through continuous improvement of processes across the organisation with a 95% occupancy
Increased website traffic by 40% by implementing cost-effective multi-channel marketing campaigns, leveraging keen insights in social media and Google AdWords 
Achieved business growth of up to 100% between 2011 and 2019, growing the client base through evaluation of customer feedback, streamlining services and equipment and identifying new rental opportunities on the premises
Conducted regular risk assessments, reducing risk through adherence to health and safety regulations and continuously refining processes
Forged and maintained strong working relationships across the equestrian sector, collaborating with horse owners, to address their concerns with appropriate solutions.

Business Management | Administration | Facilities Management | Multi-Channel Marketing | Customer Management | Risk Assessment | Website Management | FB Page Management | Team Management | Animal Welfare

Livery Yard Owner/Manager

ITbuilder

Recruited by previous Line Manager to help streamline helpdesk processes and improve customer services
•	Responded to technical queries on the helpdesk, reassuring and keeping customers informed throughout the process.
•	Took comprehensive notes on each issue, ensuring clear communication with clients and escalating when required.
•	Maintained responsibility for each query, ensuring issues were resolved from start to finish.

IT Helpdesk Analyst

Love Planet Ltd

Recruited as a website tester, promoted to Project Manager within three months. 
Achieved increased profitability for the organisation, leading to the development of a successful dating website, managing a cross-functional team in the UK and an offshore team in France.

Remote | Project Management | Cross Functional Team Management | Budget Management | Problem Solving | Website Testing | SME

Website Project Manager

Adecco

Achieved a score of 89% first time fix, through the effective support of end-users across multiple locations, assuring a consistent and quality service, surpassing all performance quotas, efficiency rates and KPIs.

First Line IT Support | IT Helpdesk  | Customer Service

IT Support Analyst

Royal National Orthopaedic Hospital (RNOH) NHS Trust

Involved in analysis and testing of a potential new system, identifying weaknesses and providing recommendations;
Collaborated with project stakeholders and end-users to review system needs;
The project team successfully made recommendations for upgrades – key involvement in system analysis, testing with real data and identifying and evaluating risk and flaws for redesign by developers.  

System Analyst | System Testing | Medical Audio Transcription

System Analyst

Highway Printing Services Ltd

Managed building maintenance and suppliers; ensured security and emergency procedures were in place;
Managed the purchase, repairs and system performance of IT equipment and software; maintained an inventory of parts and purchases;  reduced costs by 20% through assessment and consolidation of suppliers;
Liaised with outsourced IT support to maintain the company server;  
Developed effective schedules that focused on sensible scheduling of meetings and engagements;
Managed travel arrangements including booking and confirming flights, hotels, transfers and connections;   
Supported HR team throughout employee life cycle, including CV screening, interviewing and onboarding;
Managed meeting room bookings, supplies and beverages; maintained custodial functions where necessary;
Managed Reception area; client first contact and mail distribution.

Office Management | Facilities Management | Operations Management | Supplier Management | IT Desktop Support | Network Maintenance | HR Administration | Performance Management | IT Bespoke Training | Staff Events Management | Team Management

Office Manager

Precision Programming

Reduced costs by streamlining processes to maximise efficiency; automated all office paper systems by developing a hierarchical workflow system in Lotus Notes
Reduced order processing time through the introduction of standardised documentation (specifications, training & user manuals). 
Quality control management and co-ordination across a range of 3rd party client projects, from concept to sign-off
Designed and implemented a new CRM Helpdesk logging system, an invoicing system and a marketing database
Improved sales leads by 12% using the marketing database to monitor sales activities during a marketing campaign
Increased enquiries by 25% through new marketing advertisements.

Office Management | Project Management | Facilities Management | Process Streamlining | Office System Reviews | IT Training | Content Writing | Company Marketing Design | Quality Control | IT System Design / Development | Software Testing | Customer Service

Office Manager / Project Coordinator 

As a dedicated virtual assistant, I offer personalised support tailored to the vibrant rhythms of small business operations. Whether you're tackling ADHD-related challenges or simply aiming to boost your business efficiency, I'm your steadfast ally in navigating these waters.

My journey into the world of ADHD began with a transformative collaboration with a colleague who inspired me. This experience fuelled my passion to specialise in neurodiversity support, positioning me as more than just a helper but a strategic partner who proactively meets your unique business needs.

I handle everything from overwhelming projects to day-to-day administrative tasks, easing your operational burdens. This allows you to concentrate on what's crucial—growing your enterprise.

I recognise that every client's business journey is distinctive. I commit to deeply understanding your specific requirements and style, making our collaboration not only effective but also enjoyable.

Clients like Brenda, Lara and Janine have experienced transformative successes, achieving streamlined operations and vibrant online presences. These victories go beyond mere task completion—they foster confidence and clarity, empowering them as business owners.

I am keen to connect with more small business owners passionate about elevating their operations. If you seek a partner who brings both heart and expertise to tackle your business challenges, let’s start a conversation.

Favourite Quote
"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment." — Ralph Waldo Emerson

Contact me today and let’s discuss how we can achieve remarkable things together!

#ADHD, #virtualassistant, #AtW, #AccessToWork
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🌐 https://Lanza-VA.com | ☎️ 077 200 52576 | 📧 piera@lanza-va.com

Piera Lanzarotti

Sampson VA Services

We are a Virtual Assistant Agency with the skills and ability to not only compliment your business but to take it to the next level. Our Assistants each have a unique skillset which enables us to offer much more than most VA agencies.

How we support our clients...
Consulting - Data entry - Data management - Diary management - Inbox management - Travel bookings - Typing - Transcription - Process management - CRM management - Bookkeeping - Online technical support - Virtual tech hosting - Property management - Membership management - Ticket sourcing - Gift sourcing - Parties & events - Real estate administration - HR administration - Branding - WordPress design - Website management - Graphic Design - Social media - Pinterest management - Podcast management  - Podcast launch - Video editing - management - Email marketing - Ghost-writing - Event management - Project management - Project implementation - System set-up

Virtual Assistant Services & Premium Business Support

CRR UK

As the Technical Host Partner for CRR UK, I provide a team of highly trained Tech Hosts. Our mission is to ensure that all hosts are fully prepared to carry out their roles, staying updated on the latest hosting platforms and applications such as Miro and Jamboard.

With a focus on professional technical support and guidance, our main responsibility is to ensure a seamless experience for leaders and course participants. We provide comprehensive information on efficiently utilising the platform and associated applications, assisting with tasks such as creating complex breakout rooms, resource sharing, sound management, and timing. We are also available to address any inquiries or concerns related to features or functionality. In addition, we are equipped to troubleshoot any technical issues that may arise during the course.

Technical Host Partner

As a Virtual Tech Host on Zoom, my role is to provide technical support and guidance to training course participants. I am responsible for ensuring that all participants have a successful experience when using Zoom, by providing them with information on how to use the platform in an efficient and effective manner, sharing of screens, music, and timer when needed. Additionally, I will answer any questions or concerns regarding Zoom features or functionality. Finally, I will help troubleshoot any technical issues that arise while using the platform.

Technical Host

Aventido Limited

In my role as Executive Assistant at Aventido, I provide comprehensive administrative support to the Directors while also managing key operational functions such as order processing.

Executive Assistant

JYB Homecare LLC

Closely collaborating with the president of JYB Homecare in a role where I actively contribute to various aspects of the business. Through valuable insights and recommendations, I have played a crucial part in driving the company towards sustained growth and profitability. As part of my responsibilities, I make quarterly on-site visits to the head office in Michigan, US.

Furthermore, I have spearheaded the efforts to secure a prestigious three-year CARF accreditation for the organisation. This involved conducting meticulous assessments and implementing a comprehensive quality management program that adheres to the strict standards and guidelines set by the accreditation body.

I have relentlessly worked to maintain compliance with industry best practices and deliver unmatched services to their clients. Drawing upon my extensive knowledge and expertise, I will continue to drive compliance and facilitate the organisation's ability to navigate the ever-evolving business landscape with ease, cementing their position as leaders in the industry.

Business Development Consultant

DATEurope

In my role as a Membership, Finance & Events Administrator at DATEurope, I provide comprehensive administrative support to the board, support membership processes, and support with arranging engaging events.

Membership, Finance & Events Administrator

Fastminds Adult ADHD Support Group

Providing business support for a Not for Profit organisation in all aspects of organisational development, membership management, fundraising initiatives, and meeting management. This role requires a deep understanding of the unique challenges facing Not for Profit organisations and the ability to navigate complex legal and regulatory frameworks.

Working closely with Trustees to develop strategic plans, set goals and priorities, and identify areas for improvement. Using expertise to conduct research, gather data, and provide insights on market trends, best practices, and emerging opportunities.

Membership management, implementing processes and systems to enhance membership engagement, recruitment, and retention. Collaborate with fundraising teams to develop and execute effective fundraising initiatives, leveraging various channels, including online platforms, events, and sponsorships.

Meeting management, organising and facilitating meetings, preparing agendas, compiling reports, and following up on action items. Ensuring Trustees have access to accurate information, insights, and analysis to make informed decisions and drive the growth and success.

Business Consultant

Lean Ireland

•	Supporting students by providing excellent customer service using all channels of communication
•	Responding to all queries in a timely manner and proactively following up with students
•	Processing bookings and maintaining student applications and progress
•	Scheduling and monitoring the process for tutor coaching sessions and webinar revision sessions
•	Ensuring learning platforms, web pages, processes and procedures are kept updated
•	Maintaining and monitoring learning management system for content and technical issues
•	Data tidying, management, analysis and reporting

Course Administrator

Rainbow Red

Providing business administrative support to the Director and Founder.

Administration Support

DESIGN OF WALTON LIMITED

Acting as a strategic partner and trusted advisor to help them achieve their objectives, increase profitability and enhance their overall competitiveness.

Support in identifying and resolving issues that may be hindering their growth or profitability, analysing business processes and operations, conducting market research, identifying areas of improvement, developing and implementing strategies, and measuring and monitoring results.

Support in gaining industry specific accreditation.

Business Improvement Consultant

Zoco Networking

Supporting the founder with Membership Administration & Website Management, responsible for overseeing and managing the database of members, handling website management, updating events, and creating visually appealing graphics for the website.

Membership Administrator/Virtual Assistant

My name is Lisa and I am the founder of Sampson VA Services. I built my VA business after years working as a Virtual Assistant myself. I know what it means to an organisation to not only have someone who can carry out tasks without incident but how crucial it is to have a VA who holds unique skills that complement their business. That is why our team bring their own talents and experiences to the role which enables us to cover a lot more than basic administration tasks. 

We have the very best Virtual Assistants to bring you complete peace of mind that you can leave it to us to deliver on time, accurately and confidentially, not to mention how utterly approachable and flexible we are. 

We offer all of this and more: 

•	Full Business Administration including 
•	Personal Administration
•	Real Estate Management
•	Human Resources
•	Event Management 
•	Business Branding and Rebranding
•	Website Designing
•	Website Updates and Management
•	Marketing Support
•	Graphic Design
•	Social Media Management 
•	Email Marketing
•	Ghost Writing
•	Project Management

Because we want to support you as a business owner in every way, not only do we offer all of the above I am available to provide you with one-to-one Power Hour where I can help you with time management and organisation skills or tell me what you need to focus on and we can tailor the power hour around you. Maybe you need help focussing or planning or prioritising your home life around your working life. (Unfortunately, babysitting is not one of our offerings). 

If you have been thinking about hiring a Virtual Assistant but are unsure, just give me a call. I will happily put your mind at ease and show you how using Sampson VA Services can enhance your business success. 


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The Battle

Piera Lanzarotti

Lisa Sampson

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