Digital Consulting Ventures

At Digital Consulting Ventures, our mission is to be the driving force behind your talent success story. We're committed to connecting you with the best talent, providing 'Talent as a Service,' offering advanced training, and delivering seamless Accounting and Payroll solutions to empower foreign companies in their expansion into Nepal.

Get Influence Australia

As a Licensed Trainer with Get Influence Australia, I deliver world-class Influence & Persuasion programs developed by Dr. Robert Cialdini, the globally renowned expert in the science of ethical influence.

Through high-impact keynotes, workshops, and in-house training, I help professionals and organisations across Australia apply Dr. Cialdini’s 7 Principles of Influence—backed by over 40 years of scientific research—to achieve measurable improvements in leadership, sales, negotiation, marketing, and communication.

This role sits at the intersection of behavioural science and business impact, and is delivered under Digital Consulting Ventures, in partnership with the Cialdini Institute.

What I Do:
- Deliver Cialdini-certified influence training to corporate teams, executives, and business leaders
- Facilitate interactive, research-backed workshops on decision-making, ethical persuasion, and trust-building
- Work with HR, marketing, and sales leaders to embed influence strategies into their day-to-day operations
- Help clients move from instinct-based decisions to science-backed influence strategies that create lasting impact

Why It Matters:
In an age of information overload, attention scarcity, and buyer skepticism, influence is no longer optional—it’s a core business skill. My mission is to help organisations and individuals ethically harness the power of persuasion to create alignment, inspire action, and drive results.

Licensed Persuasion Trainer

Cialdini Institute

As a founding member of the Cialdini Institute, I offer comprehensive training and coaching programs based on Dr. Cialdini’s groundbreaking research and principles of influence and persuasion. This research has helped countless individuals and organizations to improve their outcomes by understanding the fundamentals of how people make decisions and take actions.

The training that I can offer you and your team provides a rigorous and comprehensive curriculum that covers the seven main principles of influence: reciprocity, authority, social proof, liking, commitment, unity, and scarcity. You and your team will gain a thorough understanding of each principle along with practical techniques and strategies for applying them in various contexts, from sales and marketing to customer service and leadership.

Founding Member

WithYouWithMe

WithYouWithMe is global tech company that helps organisations fully utilise their workforces, by perpetually evolving the skills they have into the skills they need.  

We are driven by a simple belief: that when an individual’s career aspirations are aligned with organisational goals, both will thrive.  

Drawing on this philosophy, our proprietary employee activation software and talent creation services help organisations around the world to cultivate skilled workforces that are always prepared, fit for purpose and inclusive. 

Our software platform maps and manages an organisation’s workforce skills, capturing the current capabilities and future potential of employees against the needs of the organisation. 

It’s skills-based employment, but with a twist. 

We take someone’s skills profile and enrich it with innovative psychometric and cognitive insights to create a holistic view of where they are now – and where they could go next. 

Our tech makes these insights actionable across the end-to-end talent lifecycle – motivating people to continuously grow in the direction a company needs. 

We call it ‘employee activation’. It’s how you get the most out of your people, and people get the best opportunity to succeed.

Enterprise Account Executive

Forbes Business Council

Official Member 

NeuroLeadership Institute

Digital Marketing Manager APAC

I'm excited to have joined NeuroLeadership Institute to help organisations transform their culture & leadership through neuroscience concepts. 

If you would like to learn more about how we can help, feel free to message me.

We are a cognitive science consultancy, making organisations more human through science. Our mission is to find the most effective habits that help people change and then build the most effective habit activation strategies that scale. 

We work with clients within three practice areas: Performance Management, Diversity & Inclusion, and Culture & Leadership. Our pioneering work has helped hundreds of organisations like Microsoft, Intel, HP, and Amazon transform the way their organisations think, grow, and perform.

Research and Solutions Associate

Australian Catholic University

Invited by ACU to be one of the five Panel Members for ACU Open Day sharing the opportunities and support ACU provides to all students planning to study Business related topics.

Alumni Panel Member for Business

Australian HR Institute (AHRI)

The NSW Learning & Development (L&D) network is a network and community of practise for sharing and promoting great L&D delivery, management and research.

Our network welcomes L&D practitioners, all AHRI members and seeks to influence the wider business, government, workplace education community. Our goal is improving the field of Learning and Development within NSW as well as the each individual's impact in their respective workplaces.

Committee Member - L&D NSW Network 

The NSW International HRM network aims to lead and grow the body of knowledge and to enhance the understanding of HR professionals by promoting awareness, educating and facilitating discussion on international human resources issues.

Committee Member - NSW International Human Resource Management Network

Aurion People & Payroll Technology – a Chandler Macleod Group business

Aurion is a pioneer of integrated HR and payroll software and outsourced payroll services. For 30 years we’ve been helping our customers simplify HR and payroll processing over $33 billion dollars of payroll each year while driving business efficiency and automation. 

Our team of experts deliver market-leading solutions, services and expertise to help you achieve your business vision and build your best workforce.

Digital HR & Payroll Transformation Specialist - Business Development Manager

Employment Hero

Advised organisations under 3,000 employees experience a radically better way to manage their HR processes and make employees happy through Employment Hero's award-winning HR platform with employee benefits and payroll.

Digital HR & Payroll Transformation Specialist - Business Development Executive

CEO @ Digital Consulting Ventures | Remote Staffing Solutions

As the CEO of Digital Consulting Ventures, I help companies navigate the challenges of finding top talent, expanding to Asia, and upskilling their workforce to stay ahead in today’s competitive market. With over 8 years of experience in HR Tech, talent strategy, and business growth, I have a track record of enabling organisations to scale effectively and sustainably.

What I Do:
🔍 Talent Acquisition: I connect companies with the right talent at cost effective prices to drive their growth, ensuring they find individuals who are not just skilled, but also aligned with their business goals.

🌏 Business Expansion into Asia: I guide organisations through the complexities of entering the Asian market from India to Nepal, leveraging my deep understanding of the local business landscape, culture, and market dynamics.

📈 Upskilling & Workforce Development: In an era of rapid technological change, I help businesses bridge skill gaps and build resilient teams equipped for the future. 

Why Work with Me:
✅ Proven Results: My team and I have successfully helped numerous companies find top talent and expand their footprint in Asia, contributing to their long-term growth.
✅ Strategic Insights: With a background in HR tech and talent management, I provide actionable strategies for workforce optimisation and market entry.
✅ Customised Solutions: We tailor our approach to fit each company's unique goals and challenges, ensuring a seamless transition into new markets.

Specialties:
Talent Acquisition & Recruitment
Business Expansion Strategy in Asia
Upskilling & Workforce Development
HR Tech & Talent Management

Let’s connect if you're looking to expand your business into Asia, find top talent, or want to future-proof your workforce through targeted upskilling.

Pjay Shrestha

Forrest Contact

• Manage client relationships and partnerships to drive sales growth and support company objectives.
• Represent Forrest Contact at industry events to promote brand awareness and foster new connections.
• Collaborate with marketing and account management teams to enhance FC's reputation as a premier provider of outsourced sales and customer solutions.

Sales and Partnership Manager

Polyglot Group | Business Services Provider

My focus is fostering growth, expanding the reach of the organization, and building global strategic relationships with partners more specifically APAC and for our office in Paris in EMEA . I play a pivotal role in expanding the reach, impact, and quality of services through strategic partnerships and growth initiatives while staying true to the core values of serving human well-being and satisfaction. The role balances the organization's financial growth with its commitment to ethical and human-centric principles.

Head of Business Development and Partnerships

SocialGen

I work with organisations internationally to help them strengthen their B2B engagement, brand awareness, and demand-generation activities through social selling and influencing tactics. I specialise in developing B2B sales enablement strategies that deliver secure and sustainable growth while aligning closely with marketing objectives and working collaboratively with marketers and channel partners and customers to drive shared success.
SocialGen is Asia-Pacific’s leading B2B social selling and B2B marketing consultancy. We are focused on one result: Generating high-value B2B sales opportunities for your business in less time. 
We create high-value B2B opportunities through tailored and data-driven solutions which include:
** Social selling
** Content
** Influencer marketing
** Training
** Analyst relations
** Digital marketing services

Our Mission: To assist B2B businesses in navigating a forever changing landscape of professional networking and pipeline generation through insights, advice, and execution.
Our history: Since 2014, we’ve completed 1000+ campaigns across APAC, North America, and EMEA. We’ve also created more than 750,000 strategic relationships between senior executives and target decision-makers – leading to millions of dollars of revenue and sales pipeline for our clients.
Our Vision: To be a globally recognised and the preferred B2B marketing service provider, offering our clients exceptional service and sustainable growth.

Head of Commercial and Industry Development

SocialGen is a niche team and leaders in the art of B2B Social Selling. We provide a highly tailored, tactical service designed to leverage your perceived domain expertise online, by providing targeted leads with consistent relevant intelligence and carefully considered communication.
We have pioneered our B2B Social Selling and influencing strategy as a part of our business partners marketing strategies, and ensure that you can rapidly build your selling momentum with this virtually undetectable, effortless approach.
You can essentially influence your qualified leads into genuine commercial clients, all by using a genuine, human approach to connecting.

Account Director

Business Australia  (previously known as NSW Business Chamber)

Promoted to recruit and manage a 25 sales team responsible for delivering B2B profitable management consulting across Australia. Amalgamated effectively the sales and customer care team, for a total portfolio of $20m in ARR, grew revenue up to $1.5m twice compared to previous year in Customer Retention and Acquisitions.
Rightsized team from 25 to 10 from December 2019 mapping successful customer journeys. Minimised churn (real time feedback, FCR, customer segmentation and cross selling options) maintaining 85% retention (Dec to June 2020).
Spearheaded HR/WHS Saas tools Go-to-Market strategies targeting specific industries (Construction, Health, Retail, Hospitality) to increase revenue for flagship premium and Saas products and services offering up to $300,000 in new sales the first year with total value of $700,000 in ARR. Implement strategies and execute outbound campaigns to increase revenue acquisition.
Implemented customer engagement via Zoom live demonstrations to increase sales opportunities with 45% conversion.
•	Established an inside sales 4-member phone-based Business Energy Advice team offering FREE Energy consultations (Ended FY1920 at 5000 consultations). In charge of recruitment and onboarding,
•	Instrumental in CRM upgrade (data analytics, data migration, Telephony). Designing dashboard to report on acquisition, retention, customer experience.
•	Designed and Managed incentives for sales teams to reward performance and improve staff morale.
•	Assisted team to maximise on sales opportunities with a 30% conversion on incoming leads and 60% on SQL quotes.
•	Actively developed staff, set pathways to achieve their personal goals and overall business objectives, providing regular feedback, coaching and direction, maintaining 12% staff attrition. It resulted in being scored 4 out of 5 for 3 consecutive years in Leadership model.
•	Negotiated and Developed lead generation outsourced activities to increase 10% opportunities.

Senior Manager- Sales and Customer Care 

NSW Business Chamber

Promoted to lead a team of 10 Business Solutions Consultants and oversee account management to increase customer retention and improve new acquisition. Managed flagship premium offering (inside sales and F2F sales), expanding team from 2 to 5, while maximising Saas acquisition.
Roll out sales coaching sessions and Business Persona.
Opened Satellite Office, grew market share and increased customer retention rates to 85%
	Delivered 20% growth in SaaS product sales (HR/WHS online tools) and secured product subscription renewal rate at all time high of 70%.
	Opened satellite office on the Central Coast with 6 additional team members and Team Leader, and managed, motivated and trained staff, motivating attainment of individual and team targets. 
	Established and grew a multi-channel operational team from 2 to 25 and developed on-target sales strategies to increase SME business solution sales (management consulting).
	Creae acquisition strategy with GTM campaigns designed per specific industry. Grew flagship Workplace Assured (HR Solutions) offering for SME and Entreprise businesses. Increased annual subscriptions via Sales team from $5K to $50K, and $350K from existing portfolio. 
	Engineered and rolled out a Zendesk repository delivering a robust L&D platform to secure a world class team.
	Researched, negotiated and implemented CRM vendor for sales.

Senior Manager, Member Services Centre

Appointed to manage and motivate a Business Development Manager and Account Manager, and drive growth to deliver an effective profit centre. 
Launched SaaS product demonstrations, grew market share and secured product retention figures of 80%
	Engineered a multi operation channel for up to 5000 SME and 15,000 business customers, delivering member retention rates at 85%. 
	Developed marketing campaigns for Workplace Solutions and Growth and delivered sales coaching sessions to support the SaaS product platform.
	Reinvigorated business development strategy for the Tasmanian Chamber, driving profitable growth.

Managed workforce planning increasing efficiency and productivity within inbound and outbound workflow

Business Solutions Manager

Carlson Wagonlit Travel

Successfully drive and operate customer services within a centralised shared services contact centre looking after the back office and invoicing of travel corporate management. Manage nationally a 30 team member unit ensuring invoicing delivery in timely manner.
Outcomes:
•	Ensure growth and product/data accuracy with multi skilled team (Invoicing, M&E, Leisure market, Auditing)
•	Drive efficiency, reduce turnover and increase client satisfaction 
•	Recruitment process, key contact for department induction program.  Empowerment, task rotation and cross training
•	Develop Auditing section, focusing on reconciliation. Set up email monitoring system to achieve SLA.
•	Design standardized email templates and invoicing process to improve efficiency and productivity, secure 24hour turnaround SLA.
•	New Account Implementation Process  with auto invoicing UAT before roll out. 
•	Email and call workflows dispatched accordingly to obtain 100% SLA (10,000 & 800 monthly)
•	Develop auditing system for Consolidated travel, third party bookings for corporate clients
•	Ensure a smooth running of operations per State with their specialities (WA: Facilitate Chevron corporate account invoicing with merchant fee separated from air fare ticket; SA:  Regroup all SA government body invoices under a generic email address. Mail out organized weekly; VIC:  Reflect segmentation fee on air fare for ANZ account according to number of legs booked; QLD: Ensure GST component and fee structure correspond to the client contract; NSW: Rectify manual error in passenger service fees for FFA)
•	Customised shared services with dedicated Key Account Management for Corporate accounts. (NSW: Offered dedicated team member for Bayer account as customer retention plan).
•	Identify discrepancy with WA account commission level, rectify the issue, educate the team and provide positive outcome to the WA Program management team.
•	Ensure smooth running of operations with Travelex and QBE arrangements.

TTS Support Manager Shared Services (Contact Centre Manager)

AIH Group

Engineer and manage a 20 team member Inbound and Outbound call centre, sales and customer service unit on a 20 restaurant based booking centre.
Outcomes:
•	Successful restaurant integration within customer service and reservations unit (6 in two years with 2 function rooms) to bring to a total of 20 restaurant located in Sydney and interstate.
•	Increase call centre forward bookings yearly revenue from $900K to $1.5m
•	QA management, KPIs, yield management, forecasting, and P&L
•	Maximise allotment usage to increase inbound tour, FITs, Group sales.
•	Increase 10 % sales with outbound calls (reconfirm bookings, retention and upselling)
•	Roll out campaigns: lead generation, lead qualification, conversion, debrief
•	Networking events for launch of restaurant, renovation, new cocktail and extensive wine list
•	School campaign (client referral 10% discount, CD ROM designed and a new information kit)
•	Concierge promotion: Hotel concierge referral program
•	Partnership with presidential Card, Senior Card and Entertainment card.
•	Ensure growth and product/data accuracy with multi skilled team (Invoicing, M&E, Leisure market, Auditing)
•	Drive efficiency, reduce turnover and increase client satisfaction 
•	Develop Auditing section, focusing on reconciliation. Set up email address monitoring system 
•	Customer feedback response time on a 3 day turnaround response. Recovery/compensation level.
•	Develop training tool: Tour guide, product delivery,repeat customer. Organise educational CD  
•	Conduct customer surveys and mystery shopping
•	Tailored Business, Food Technology/Hospitality program delivered to students(Yr11-12)
•	Organise food tasting for better product knowledge, motivate and develop stronger awareness 
•	Decrease staff turnover from 20% to 5% yearly
•	Manage and control recruitment process in line with the company growth’s plan
•	Quality Assurance (call and email). Monitoring, coaching, mentoring, training.

Customer Service and Reservations Manager

BridgeClimb

Management of a 50 seat customer service team, sales and call centre unit 

Outcomes:

•	Engineer CRM database to cater for booking system as per market segmentation and campaign tracking
•	Yield management managing inventory, mix, allotment.
•	Design sales script to increase sales opportunities
•	Create Administrative function within the Sales and Customer Team to centralised customer feedback handling
•	Develop and improve relationship with Hotel Concierge and Partners with respective seat allocation.
•	Develop cross training within the three main areas, RSS (Reservations Sales Services) Inbound and FIT sections to improve efficiency and productivity
•	Initiate a team leader development program to further their company knowledge and access to a supervisory level.
•	Successful change management with flexible seasonal hours and staff level adjustment in line with recruitment process. 
•	Reduce turnover with only 1 yearly intake, Better balance between permanent and casual workforce
•	Key motivator with flexible trading hours and better opportunities for staff members, incentives and social events
•	Quality Call and Email assurance. Sales script recommended, guidance, coach, mentoring.
•	Increase gift certificate sales and product upsell up to 10% yearly sales by better tailored sales script 
•	Introduction of department KPIs and monthly performance reviews to further team member development.
•	Key Performance Indicators based on data accuracy , sales performance and efficiency
•	Review sales and services: labor saving of $40,000 in 6 months with a more flexible seasonal customer approach
•	Maximise allotment usage to increase Inbound Tour sales.

Reservations Sales Manager

Accor

•	Managed 20 seat Reservation Centre - 900 rooms (3 Darling Harbour hotels). 
•	Secured CSAT targets updating reservations in a timely and accurate manner. 
•	Rolled out Call Centre project management for Darling Harbour hotels 
•	Rolled out a QA system (information technology/call Centre metrics).

EuroDisney

Public Relations
Improve Partner and customer experience 
Draft press release

Press Coordinator

With the managed service industry projected to grow exponentially, it’s clear that the market trusts this model. What does this mean for the Australian contact centre market?
From IBIS World’s Contact Center Industry Analysis 2023, the market in Australia is very promising:
“The Call Centre Operation industry has performed moderately well over the past few years. While some client businesses outsourced their marketing, information and customer interaction services to call centres in countries like India and the Philippines, others have brought these call centre services back to Australia because of concerns about language barriers and customer interaction.”
It’s clear that having your call centre solution managed by experts may be the most effective approach
At Forrest Contact, I am responsible for Sales & Partnerships, where I work closely with Enterprise to MME businesses and partners, developing solutions that strengthen their brand, drive awareness and increase sales & profitability.  Collaborating with Operations, Customer Success, and Marketing, I play a crucial role in acquiring new clients and retaining existing ones.
Accomplished sales and customer success leader with over 20 years of experience driving growth in B2B environments.
Expertise in shaping strategy, empowering teams, and delivering growth with record-breaking engagement and retention. 
Excels in all facets of the customer journey, operations, marketing, and sales, leveraging technical skills to develop and roll out Saas platforms to deliver efficiency and productivity gains, increase sales opportunities, and facilitate revenue growth. 
Respected and engaging leader known for building cohesive teams and motivating strong performance through effective coaching and mentoring.
With a history of achieving customer retention, and sales targets, I am renowned for delivering positive results in Business Consultancy for Growth, Compliance, and Sustainability and my career has centred on:
•	Growing business revenue through SaaS platform white labelling.
•	Transformational change to right size Sales and customer success operations
•	Strengthening relationships and driving global expansion via alliances and partnerships.
•	Optimising Customer journey with technology, processes and success management
•	Upskilling sales and customer success teams to optimize conversion and retention.
•	Building trust and enhancing value propositions through social awareness.
•	Offering Business Advisory and Consultancy Services
These strategies are not just what I do; they are what I live and breathe

taplio

The Battle

Pjay Shrestha

Gerald Garcia

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?