•	Managed a diverse portfolio of vendor relationships, ensuring service excellence, risk mitigation, and maximum value for money in accordance with Bank Policies.
•	Led initiatives in the market data domains, including demand management and support for sourcing teams on pipeline opportunities, resulting in identified cost savings.
•	Successfully led a small team of vendor managers supporting specific lines of business under Wealth, fostering a collaborative and high-performing work environment.
•	Oversaw onboarding of new vendor initiatives, conducting extensive risk and sourcing due diligence, and obtaining necessary approvals in alignment with Bank Sourcing Policies.
•	Facilitated ongoing vendor governance and oversight, varying with risk ratings, to ensure compliance and effective relationship management.
•	Developed and maintained strong relationships with internal TD business partners, control partners, and external vendors, ensuring clear alignment with business objectives.
•	Evaluated vendor performance against agreed service levels, resolving/escalating performance issues promptly, and managing associated risks.
•	Interpreted contractual terms and conditions, representing business needs during vendor negotiations, and ensuring effective management of vendor agreements.
•	Demonstrated understanding of technical/business aspects of vendor services, identifying synergies and implementing initiatives to drive savings and efficiencies.
•	Managed and tracked contractual amendments, understanding commercial benefits and risks, and facilitated approval processes involving appropriate stakeholders.
•	Monitored service credits and penalties against vendor performance, reviewed negotiated rates, and ensured compliance with contract commitments.
•	Conducted regular audits of vendor invoices, facilitating the resolution/escalation of invoice or credit-related issues in accordance with contract terms and conditions.

Vendor Manager

HCL America, Inc.

-Supporting the Global Procurement Service Team, IT Leadership Team, VMO, and Project Management Office (PMO). Functioned as a trusted resource, advisor and trusted SME in project and program efforts focused on IT sourcing, supplier onboarding and engagement, negotiations, contracting, and category management.
-Liaise with C- Level Executives to bridge the relationships and support business developments.
-Partner with Legal, Finance, and Compliance as necessary to author and review contract terms and conditions for various contractual agreements (e.g., MSA's, SOW's, SaaS, Consulting, Technology Implementations, Staffing, etc. Consulted with and advised business partners to reach acceptable outcomes while mitigating potential risk (e.g., financial, quality, regulatory, supply chain, legal, performance)
-Led negotiation strategy and conducted contract negotiations on terms and conditions of high-risk, complex, and potentially long-term agreements in support of high impact IT and Commercial agreements.

Global Category Manager | DC & Hosting

Responsible for  HCL NORAM region 
-DC and Hosting, Audio Visual, Field Services, Other Professional Services Category
-RFP/RFI
-Vendor Management 
-Streamline the process flow to eliminate delays
-Global / MultiCultural / Cross Functional Team

Regional Category Manager - DC | Cloud | Field Services | Audio Visual |

•I have been very grateful to perform several roles and be an integral part of the company's growth.  
• During my term I have played several roles in various verticals and seamlessly executed several projects in Infrastructure, Pharmaceuticals, Medical Devices, Insurance, Airline, and Supply Chain. 
•  Meticulously worked as a front runner and took ownership of the problems as opportunities. 
• Serve as a single point of contact for the client on all contractual matters, including contract performance/ compliance, SOWs, change controls, extensions & renewals, and contractual interpretation.

Manager

Northeastern University

Student Proctor

Survey Assistant ( Registrars Office )

Prashanth and Kalyani come from a long line of prosperous farmers, spanning four generations. Raised with the belief that investing in the land yields abundance, they grew up tending to crops, nurturing growth, and harvesting the fruits of their labor. However, as urbanization and corporate careers gained popularity, their family's agricultural business began to decline.

Seeing their parents take different paths - one into entrepreneurship and the other into corporate life - taught Prashanth and Kalyani a valuable lesson: corporate jobs offer stability but require long-term commitment and can feel monotonous, while entrepreneurship is risky yet promises greater rewards.

Despite initially following the corporate path after receiving education from prestigious institutions and moving to the United States, Prashanth and Kalyani soon realized their passion for creation and cultivation, valuing time over money. Rejecting the sedentary corporate lifestyle and living paycheck to paycheck, they sought a more fulfilling pursuit.

Motivated by a desire for meaningful work and a balanced life, they embraced the role of "people farmers," investing in the growth of others. With guidance from mentors, they achieved success both personally and professionally.

While balancing their corporate endeavors with family life, they pass on their cherished values to their children and actively nurture others to unlock their potential. Prashanth and Kalyani are advocates of principles that foster personal growth and provide a platform for others to flourish.

If you identify with their journey, Prashanth invites you to start a conversation. Together, they believe, we can grow.

🚀 Professional Expertise:

With over 11 years of experience in vendor management within the IT environment, I bring a wealth of expertise to the table. A seasoned professional, I possess a deep understanding of vendor performance and relationship management intricacies. My track record includes successfully navigating complex contract negotiations, conducting competitive price analyses, and excelling in procurement and project management.

Let's connect and explore how my unique blend of personal insights and professional expertise can contribute to your journey or organization. 🌐

Reagrds
Prashanth Ponugoti

Prashanth P.

Everest Fleet Pvt. Ltd.

🚗 Fleet Operations Leader | Driver Engagement Expert | Efficiency Enthusiast 🌐

I excel in fleet operations management, specializing in:

◾Efficient Fleet Operations: Successfully overseeing and managing fleet operations, optimizing vehicle utilization, and minimizing vacant cars to enhance efficiency and profitability.
◾Driver Performance: Implemented effective strategies to motivate and monitor driver partners, meeting revenue targets and reducing attrition rates. My driver incentive programs and prompt grievance handling ensure high driver satisfaction.
◾Vehicle Maintenance: Prioritized regular maintenance and inspections to ensure operational efficiency and safety compliance, minimizing downtime and maximizing fleet availability.
◾Training and Development: Designed and implemented comprehensive driver training modules to enhance skills and adherence to company standards. I continuously update training programs to align with industry trends and drive exceptional driver performance.
◾Stakeholder Management: As the primary point of contact for Uber, I maintain strong relationships and address escalations effectively. Collaborating with cross-functional teams and driver engagement groups, I ensure operational excellence.
◾Performance Analysis: Generated detailed MIS reports and conduct in-depth analysis to track key performance indicators (KPIs), meeting weekly and monthly vehicle targets. My data-driven insights drive strategic initiatives for enhanced fleet performance.

Operations Manager - Leasing & EIP

Shadowfax

🚀 Customer Support Leader | Team Management Expert | Problem Solver 🌐

I am a seasoned customer support leader with a track record of excellence in managing complex functions and achieving exceptional results. Key responsibilities include:

◾Performance Excellence: Leading 8 direct and 80 indirect reports, I consistently drive teams to exceed KPIs and elevate customer satisfaction.
◾Operational Efficiency: Streamlined support operations, implementing a ticket management system and achieving high CSAT, NSAT, and FRT scores.
◾Data-Driven Strategies: Analyzed and optimized support processes, tracking performance and implementing improvement strategies for exceptional results.
◾Talent Development: Nurture team growth through coaching and motivation, ensuring they align with organizational goals.
◾Client Relations: Serve as a direct point of contact for clients, managing onboarding, training, and ongoing support to build productive relationships.
◾Strategic Oversight: Align support with the broader customer experience vision, evaluating training requirements and setting clear expectations for success.
◾Email Support Mastery: Oversee end-to-end email support operations, using SOPs and collaboration for efficient ticket resolution.

Assistant Program Manager - Rider & Customer Experience

🚀Operations Leader | Supply Chain Strategist | Customer-Centric Expert🌐

At Shadowfax, I'm a driving force for delivering results and ensuring customer satisfaction. My key accountabilities include:

◾Control Tower Project Management: Led a rapid nationwide implementation, transforming operations across India in just three months.
◾End-to-End Order Fulfillment:  I own and optimize the order processing operation, guaranteeing SLA adherence for outstanding CSAT and NPS metrics. Expertise in same-day delivery, hyperlocal strategies, and rider management.
◾Rapid Expansion: Drove exponential growth, scaling from 0 to handle a peak of 24K orders per day across major cities.
◾Service Excellence: Elevated delivery service quality, particularly in the F&B industry, maintaining high client and customer satisfaction levels. Real-time service monitoring is a top priority.
◾Stakeholder Management: Effectively managed internal and cross-functional stakeholders, aligning processes and KPIs for streamlined operations. A trusted leader for escalated issue resolution.
◾Control Tower Team Creation: Established a dedicated team, centralizing real-time analytics and enhancing visibility for efficient resource allocation. Elevated supply chain operations for an exceptional customer experience.
◾Process Optimization: Collaborated on defining an operations strategy, optimizing processes, and launching operation strategies for sustainable growth.

Associate Operations Manager - HL CT

I have experience as a supply chain and operations leader, and I have a reputation for achieving success in challenging situations. My areas of competence include:

◾End-to-End Supply Chain Management: Coordinate all aspects of the supply function, including partner onboarding, performance metrics, and supplier economics, to ensure smooth operations.
◾Performance-Driven Leadership: Leading the Bangalore city team, I consistently achieve monthly business targets by creating efficient processes and fostering a culture of excellence.
◾Data-Driven Excellence: Harness data analytics and dashboards to optimize supply operations, enhancing efficiency and mitigating fraud risks.
◾Cost Efficiency: Establishing and maintaining cost criteria for partner onboarding and rewards, promoting financial accountability.
◾Innovation and Best Practices: Identified and scaled best practices, fostering innovation and process improvement.
◾Stakeholder Collaboration: Collaborated with internal and external partners, representing our organization and building strong relationships.
◾Team Development: Created a team aligned with our values, ensuring continuous learning and growth.

Team Leader - HL Operations

Hey👋!

I'm an Experienced Operations Manager with a proven track record of driving process optimization and leading high-performing teams. I have a total of 3 years and 6 months of experience in project and product management, with expertise in the areas of operational efficiency, stakeholder management, and customer service.

Key Highlights:

- 3 years and 6 months of experience in operational management, specializing in process optimization and team leadership.
- Strong ability to streamline operations, enhance productivity, and improve overall efficiency.
- Skilled in managing partnerships with internal and external stakeholders to ensure smooth operations and seamless collaboration.
- Proven track record of meeting and exceeding performance targets while maintaining high levels of customer satisfaction.
- Expertise in forecasting and analyzing performance metrics, generating insightful reports, and implementing data-driven strategies.
- Excellent stakeholder management, change management, and risk management skills, combined with a strategic approach to achieve organizational goals.
- Proficient in quality management to meet service level agreements (SLAs) and ensure exceptional service delivery.
- Experienced in scheduling and prioritizing tasks to optimize resource allocation and meet operational requirements.
- Strong verbal and written communication skills, along with exceptional problem-solving and analytical abilities.
- The results-oriented mindset with a focus on achieving company mission and profitability targets.
- Skilled in team leadership, performance management, and fostering a collaborative work environment.
Skills:

Process Optimization
Team Leadership
Stakeholder Management
Performance Analysis and Reporting
Quality Management
Scheduling and Task Prioritization
Verbal and Written Communication
Problem-Solving
Analytical Skills

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Pavan Kumar

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