4BI Solutions

Working as a consultant, led an engagement to diagnose, design and mobilise a new, agile operating model and enhanced data analytics capabilities, delivered through the Azure cloud services platform.

Led extensive value stream mapping to surface data use cases along with digital and business initiatives, with quantified hard benefits, along with a delivery roadmap and associated business case to deliver.

Created high-level data architecture and managed the delivery of client reporting through a data portal, using Power BI embedded.

Managed senior stakeholders to develop an agreed 2-year vision and target operating model including high-level business, technology and data architecture.

Business Transformation Consultant

Gobeyond Partners

Leading project teams and clients to diagnose, design and implement large-scale change across processes, people and technology.

Enabling culture change and operational transformation by coaching operational excellence tools and techniques to front-line managers up to heads of department.

Lean Transformation Consultant and Coach

First Central

Led data management implementation across all business functions, which enabled the delivery of new Power BI reporting and data science use cases.

Designed, developed and implemented a bespoke data management framework based on the DAMA industry standard.

Created a capability map, documenting the strategic design of new data management capabilities and baselined organisational maturity.

Designed and implemented forums, processes, policies, tools and metrics that delivered the data management operating model across the organisation.

Identified and co-ordinated a team of Data Stewards, who developed and applied standards for data modelling, data dictionary usage, and data cataloguing that resulted in the accelerated delivery of value-added data products.

Data Management Lead

HSBC

Led an extensive operating model review of the bank’s retail complaints function.

Identified opportunities to improve complaints processes and operating model resulting in FTE savings, and reduced compensation expenditure.

Designed target operating model and led initial changes across a ~300 FTE business.

Business Transformation Lead

AXA UK

Led a project team in the diagnosis and design of a new target operating model for a motor claims operation.

Used value stream mapping and efficiency analysis to baseline performance and identify opportunities for improvement.

Coached the project team and the business in Lean ways of working, which resulted in a significant reduction of work-in-progress, customer delays and increased levels of operation efficiency.

Lean Transformation Consultant

Unipart Group

Using Six Sigma and Lean within a project management framework to lead change which results in tangible business benefits for Public Sector and Financial Services clients.

In particular providing subject matter expertise and guidance in the excecution of "Voice Of Customer" approaches (Quality Function Deployment) to develop customer driven high level KPIs.

Also, using Value Stream Mapping to understand the current state of highly complex financial service processes, identify opportunities and design future state concepts and principles into client processes.

Lean Consultant

Royal Bank of Scotland

Lead and deliver large scale Lean Sigma projects on complex processes with multiple dependencies, focused on improving Customer Satisfaction and Business Efficiency.

Manage stakeholder relationships and a team of project managers to deliver the wider project objectives.

Process Improvement Manager

Jaguar Land Rover

Led production assembly line team to achieve challenging production targets in Safety, Quality, Delivery and Cost.

Used lean tools and techniques on a day-to-day basis in a world class lean facility, recognised as being amongst the most productive car plants in Europe.

Production Manager

Identified and undertook various Six Sigma projects focused on driving down warranty costs through the analysis of root causes and reduction of manufacturing variability.

Predominantly focused on the Chassis and Trim engineering disciplines, the projects focused on using the DMAIC methodology and managing stakeholders from multiple disciplines to resolve issues and drive down warranty cost.

Six Sigma Black Belt

I am an experienced leader in all aspects of Business Transformation, with a strong ability to engage stakeholders and align the organisation behind a compelling vision and case for change.

My typical engagements are target operating model focused, and over the years have been able to develop an approach that drives change across business, technology and data architectures. Through it, I am able to quickly find opportunities that can amount to tens of millions in benefits through increased operational efficiency, while improving customer experience.

My approach comes with a well-developed framework and a variety of pre-made workshop materials that can accelerate delivery and bring alignment when complexity levels are high.

I use a Lean-Agile approach, with an emphasis on developing business agility, that brings together business, technology and data analytics teams, enabling them to deliver more value, earlier and more often.

Phil Mottram

Peabody

Enhance and progress development of Data Governance & Data Management capabilities
Identify and develop data tools capabilities
Develop data ownership roles and responsibilities
Aid development of decentralised approach to data management

Data Governance Consultant

The Oakland Group

Leading their Data Governance, Data Management & Data Mesh Solutions.  Driving forward partnership with Starburst into a range of industry sectors.

Principal Consultant - Data Management & Data Governance

Associate helping drive their Data Governance proposition across a portfolio of clients that include Sky Bet, Vodafone, Yorkshire Water, Kaplan &, Klarna.  Supporting the growth of the Oakland business through strategic partnerships with Starburst, the global leader in Data Mesh technologies.

Data Governance Lead

Techolony

Techolony provide specialist advice and support on the data protection, data management and data architecture aspects of digital transformation programmes

Data Partner

Leading the Data Governance, Data to Insights and Operating Model projects for one of country's leading motor insurers to help them drive forward their data transformation programme

Data Transformation Project Manager

Covéa Insurance

Completed in 6 months the design and delivery of a data governance framework - working out how to bring together their 3 insurance businesses - Provident (Halifax), MMA (Reading) & Sterling (West Malling) given their separate systems, cultures and data needs.   This included design of the work to fix data quality, data access, data ethics and data artefact challenges.  Mobilised senior stakeholder forums to get positive traction and acted as bridge between the business and IT data requirements including alignment to GDPR requirements.

The Very Group

Led the data readiness agenda for the launch of a multi-million pound Shop Direct digital transformation programme with the creation of a new credit environment at its heart.  This business transformation initiative spans the Very.co.uk and Littlewoods.co.uk brands in the UK and Ireland.  These brands collectively receive over 1 million website visits a day with some 70% of online sales made through mobile devices. This is a major digital transformation working with the Shop Direct IT, IBM IT & Customer Intelligence teams (which includes Data Science, Data Analytics and Customer Management functions).

Data Strategy & Data Quality Lead

Scottish Water Business Stream

Business Stream is the leading retail provider of water and waste water services and solutions to Scotland's commercial businesses.  It operates at "arms length" from its wholesale parent, Scottish Water.  It is actively involved in working with OFWAT and other regulatory bodies ahead of the deregulation of the English water and waste water markets in 2017.

1. Responsibility for the design, implementation and management of the Data Governance and the Data Culture business strategy for Scotland's leading provider of water and waste water to commercial businesses across Scotland. 

2. Responsibility for driving revenue maximisation opportunities in Scotland from Gap and Vacant Premises and Contracts inorder to generate wholesale billing income and associated incentive income from the Wholesaler.  

- Creation & implementation of current Business Stream data strategy 
- Leadership of 25 people in Data and Gaps and Vacants premises teams
- Lead responsibility with Scottish regulators (WICS & CMA) on all data issues
- Lead responsibility for implementation of business process governance framework
- Lead responsibility for management of 2014 WICS market data alignment programme 
- Lead responsibility for developing market capability within England ahead of deregulation
- Lead responsibility for developing data and information interfaces with Scottish Water
- Lead responsibility for contracts team setting up relationships with TPIs and Brokers

Head of Data

National Australia Bank

Responsible for implementation of the National Australia Bank Data Management Strategy across the UK region

Head of Data Governance & Data Culture

Leading team of 57 people within the Finance functions responsible for Financial Governance, Financial Systems and Data Management within National Australia Bank.

Head of Financial Governance & Insight, Finance UK

Treating customers fairly is a key focus for financial services organisations. The FSA require firms to demonstrate the correct behaviours in the way in which they deal with customers.

Treating Customers Fairly Programme Director

This involved the development of a agricultural banking operation in the midwest. This included the acquisition of a regional bank - Great Western Bank, based in Sioux Falls, South Dakota.  Due diligence was done in Chicago in November 2007.

Marketing & Proposition Manager - North America

Led and direct the design, build and implementation of a innovative private banking proposition driving significant uplift in customer acquisition rates

Head of Private Marketing

Yorkshire Bank

Management and coordinatiuon of all internal and external research for Clydesdale and Yorkshire banks

Market Research Manager

I am a data and project management expert with 16 years experience working with businesses that have digital data challenges.  

I am passionate about supporting businesses to get their employees to understand how to get the best out of their data.  This is achieved by working shoulder to shoulder with each company to design, pilot and implement a tailored approach to its needs.   I act as the crucial communication bridge between the IT community and the wider business (especially with the Data Protection and Data Security teams) to help demystify and simplify how a company generates, uses and cares for its data assets.   

I have successfully worked in the UK and overseas transforming businesses in Insurance, Retailing, Utilities and Financial Services.  A recent implementation took under 6 months at Covea Insurance to set their data strategy road map, drive some immediate data initiatives to show benefit, create and chair senior stakeholder data forums and recruit the team that would ultimately take it forward into business as usual.

I am an expert in the following data specialisms:- 

- Data Governance  
- Data Management
- Data Mesh
- Data Strategy 
- Data Quality
- Data Assurance
- Digital Data Transformation

Please contact me if you feel you are not getting the most out of your data in your organisation.

taplio

The Battle

Phil Mottram

Andrew Sharp

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