4BI Solutions

Working as a consultant, led an engagement to diagnose, design and mobilise a new, agile operating model and enhanced data analytics capabilities, delivered through the Azure cloud services platform.

Led extensive value stream mapping to surface data use cases along with digital and business initiatives, with quantified hard benefits, along with a delivery roadmap and associated business case to deliver.

Created high-level data architecture and managed the delivery of client reporting through a data portal, using Power BI embedded.

Managed senior stakeholders to develop an agreed 2-year vision and target operating model including high-level business, technology and data architecture.

Business Transformation Consultant

Gobeyond Partners

Leading project teams and clients to diagnose, design and implement large-scale change across processes, people and technology.

Enabling culture change and operational transformation by coaching operational excellence tools and techniques to front-line managers up to heads of department.

Lean Transformation Consultant and Coach

First Central

Led data management implementation across all business functions, which enabled the delivery of new Power BI reporting and data science use cases.

Designed, developed and implemented a bespoke data management framework based on the DAMA industry standard.

Created a capability map, documenting the strategic design of new data management capabilities and baselined organisational maturity.

Designed and implemented forums, processes, policies, tools and metrics that delivered the data management operating model across the organisation.

Identified and co-ordinated a team of Data Stewards, who developed and applied standards for data modelling, data dictionary usage, and data cataloguing that resulted in the accelerated delivery of value-added data products.

Data Management Lead

HSBC

Led an extensive operating model review of the bank’s retail complaints function.

Identified opportunities to improve complaints processes and operating model resulting in FTE savings, and reduced compensation expenditure.

Designed target operating model and led initial changes across a ~300 FTE business.

Business Transformation Lead

AXA UK

Led a project team in the diagnosis and design of a new target operating model for a motor claims operation.

Used value stream mapping and efficiency analysis to baseline performance and identify opportunities for improvement.

Coached the project team and the business in Lean ways of working, which resulted in a significant reduction of work-in-progress, customer delays and increased levels of operation efficiency.

Lean Transformation Consultant

Unipart Group

Using Six Sigma and Lean within a project management framework to lead change which results in tangible business benefits for Public Sector and Financial Services clients.

In particular providing subject matter expertise and guidance in the excecution of "Voice Of Customer" approaches (Quality Function Deployment) to develop customer driven high level KPIs.

Also, using Value Stream Mapping to understand the current state of highly complex financial service processes, identify opportunities and design future state concepts and principles into client processes.

Lean Consultant

Royal Bank of Scotland

Lead and deliver large scale Lean Sigma projects on complex processes with multiple dependencies, focused on improving Customer Satisfaction and Business Efficiency.

Manage stakeholder relationships and a team of project managers to deliver the wider project objectives.

Process Improvement Manager

Jaguar Land Rover

Led production assembly line team to achieve challenging production targets in Safety, Quality, Delivery and Cost.

Used lean tools and techniques on a day-to-day basis in a world class lean facility, recognised as being amongst the most productive car plants in Europe.

Production Manager

Identified and undertook various Six Sigma projects focused on driving down warranty costs through the analysis of root causes and reduction of manufacturing variability.

Predominantly focused on the Chassis and Trim engineering disciplines, the projects focused on using the DMAIC methodology and managing stakeholders from multiple disciplines to resolve issues and drive down warranty cost.

Six Sigma Black Belt

I am an experienced leader in all aspects of Business Transformation, with a strong ability to engage stakeholders and align the organisation behind a compelling vision and case for change.

My typical engagements are target operating model focused, and over the years have been able to develop an approach that drives change across business, technology and data architectures. Through it, I am able to quickly find opportunities that can amount to tens of millions in benefits through increased operational efficiency, while improving customer experience.

My approach comes with a well-developed framework and a variety of pre-made workshop materials that can accelerate delivery and bring alignment when complexity levels are high.

I use a Lean-Agile approach, with an emphasis on developing business agility, that brings together business, technology and data analytics teams, enabling them to deliver more value, earlier and more often.

Phil Mottram

Burning Platform Solutions

Managing Director

Quo-Change Consulting

Associate Change Management Consultant | Human Resources

Hexagon Consultants Limited

Associate Consultant

Reinvigoration, a leading operations transformation consultancy

Associate Principal Consultant

Chapter 3 Transformation

Hudson&Hayes

Associate Consulting Partner

Concentrix

Responsible for leading transformational change within First Group on behalf of Gobeyond Partners.

•	Implementation of process improvement tools and techniques within the First Group Management team to drive capacity of front-line managers time in order to reinvest in more value adding activities
•	Responsible for coaching and mentoring Internal Consultants and Senior Managers on how to drive and sustain change 
•	Automation of manual processes in order to drive capacity creation for Managers, including  implementation of online platforms for front line staff

MAG (Airports Group)

Interim Future Security Change Lead

Definia

Responsible for developing the approach for the adoption of Salesforce across the EMEA region within Cushman & Wakefield on behalf of Definia Consulting.

•	Responsible for identifying opportunities to create financial benefits across the EMEA region for salesforce adoption
•	Responsible for designing the process collateral for the end-to-end sales process, to enable the client to implement salesforce and to retire legacy systems
•	Development of KPI’s for the EMEA region for the client to measure benefits, product performance and forecasting 
•	Responsible for building work packages for the development of system solutions within Salesforce

Associate Business Improvement Consultant

Oliver Wyman

Responsible for leading transformation activities within Oak Furniture Land on behalf of Oliver Wyman.

•	Responsible for leading process improvement activities across 15 depots reducing operating costs
•	Implementation of scanning facilities for depots increasing stock accuracy and capacity creation
•	Creation of flow and standard work within the recycling areas across Oak Furniture Land to create capacity

An SC & CTC cleared qualified lean six sigma business consultant and project manager who is committed and target driven, capable of achieving against plan with a real passion for customer service and stakeholder management; demonstrates an excellent ability to relate to all people having a flexible communication style. A team player with proven management & leadership qualities, being ambitious and goal orientated, with a clear vision of future objectives

Having experience within Financial Services, Media, Telecoms, Shared Services, Human Resources, Payroll, Real Estate, Logistics, Transport, Waste Management, Construction, Healthcare, Motor Industry, Catering, Cleaning and Security. 

In addition, also having experience of applying the below methodology in a broad range of industries across the United Kingdom, Ireland, Europe, Middle East & South East Asia

Methodology:
 
Certified Lean Six Sigma Black Belt (Bourton Group) 
Lean competency system 2A qualified (LERC - Cardiff University) 
Lean competency system 1C qualified (LERC - Cardiff University)
LEAN accredited with McKinseys & RBS
LEAN trained with Vanguard
Agile 
Scrum Master
Project Management 
Business Analyst
CX Journey Mapping (Oracle)

Specialties:

Development of Global Large-Scale Operational Excellence Strategies
Development of Operating Models 
Operational Excellence Coaching
Change Management 
Improvement Tool Kit Development
Model Office Development & Sustainability
Maturity Development & Assessment 
Senior Level Business Consulting
NDA projects
BACS
GDPR
Disaster Recovery
Business Continuity Planning & Execution (BCP) 
Capacity Creation
Queue Management & Reduction
Reduction of Food Waste
Reduction of Chemical Waste
Stock Management & Reduction 
Telephony / Call Centre Improvement & Analysis
Customer Experience Mapping (CX Mapping)
Payroll
Onboarding (HR)
Asset Management
Contract Hire & Leasing
Funding, Creaming, Pooling & Sweeping
Secondary & Primary Accounts
Client Monies 
HVU

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Phil Mottram

Ben Cresswell

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